Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
Stayed for only one night but everyone we came into contact with was super friendly and accommodating and went out of their way to help with any questions we had. Would highly recommend and would stay again. Close to all the places we wanted to visit on our trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Wonderful view of the city from my downtown hotel

Posted Jul 22, 2014
Pros: Excellent customer service!!! The location, we were visiting for the Wnba allstar game and we were in the heart of everything.
Cons: The menu
Our stay at the Sheraton downtown was exceptionally pleasing with an awesome view. The hotel staff was very very courteous. Excellent service all around and very clean comfortable room!!
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Posted Jul 21, 2014
Great hotel. Let us check in early. Only issue was there was no toilet paper or towels in the room, but it was fixed promptly and happily by the staff! View was absolutely amazing
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Very reasonable rates

Posted Jul 17, 2014
Hotel is very near to places of interest. Internet facilities at lobby is very convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2014
Nice place, close to all the places. Took me only 5 minutes to get to chase building and bus/light rail stations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cool place

Posted Jul 10, 2014
Unexpected. I was worried from the outside that the hotel was going to be low quality but it turns out it's a pretty cool and clean hotel. I would recommend it
1 out of 5
by A verified traveler from St Croix, USVI

Disappointing beyond words

Posted Jun 29, 2014
Unable to get any sleep the entire night due to noise and rude staff. Also, I was especially disappointed by the maids and their behavior. Worst hotel experience of my life.
2 out of 5
by A verified traveler from Las Cruces, NM

Wi-Fi is NOT free

Posted Jun 28, 2014
$20 for parking, $15 for wi-fi in your room. Surcharges for everything you can imagine. We were expecting free wi-fi because it is on the list according to expedia. Would never have booked this hotel had we known we would have to pay for everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

nice hotel close to Convention Center

Posted Jun 26, 2014
Pros: clean room,restaurant very relaxing atmosphere,friendly staff
Cons: better cafe menu especially breakfast menu
Location: perfect location ,close to every bar ,restaurant,different hotels
very convenient location ,nice hotel,clean ,restaurant manager Jeff very pleasant ,helpful with explanation of the menu and choosing the right wine for the specific food.Overall very nice experience.Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

We visited to attend a baseball game

Posted Jun 25, 2014
Pros: Location to the baseball field was important.
Cons: Nothing from the hotels point of view.
Location: Nothing!!There is absolutely nothing to do in Phoenix. Thank heavens we were going to the baseball game or the stop would have been a bust.
The hotel was great. Clean, modern, and many amenities.