2 outdoor pools, pool umbrellas, sun loungers

Reviews of Sheraton Grand at Wild Horse Pass

4 out of 5
Sheraton Grand at Wild Horse Pass
5594 West Wild Horse Pass Blvd, Chandler, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1005 reviews" "
Rating 8 - Good. 207 out of 1005 reviews" "
Rating 6 - Okay. 65 out of 1005 reviews" "
Rating 4 - Poor. 29 out of 1005 reviews" "
Rating 2 - Terrible. 25 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great golf pool and other amenities. Enjoyed.
Stayed 5 nights in Mar 2024

8/10 Good

Claire

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Director of Operations on Mar 20, 2024
Dear Claire,We are glad you had an enjoyable stay at Sheraton Grand at Wild Horse Pass. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and rude guests
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like the natural aesthetic of the property. Lots of nature surrounding the rresort.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 16, 2024
Dear Michael,Thank you for choosing Sheraton Grand at Wild Horse Pass. It is lovely to read that we exceeded your expectations and that you particularly enjoyed our beautiful property. We look forward to your next visit so we can provide you with an even more fantastic experience. Sincerely,Vipin MenonDirector of Operations

8/10 Good

crystal

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool area was great! But the walk to get to your room is too long! Need better/faster access.
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Staff is friendly and customer service is excellent. Pools and spas are maintained and everything is beautifully manicured
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 8, 2024
Dear Denise,Thank you for your kind words and positive feedback about your stay with us at Sheraton Grand at Wild Horse Pass. We are delighted to read that you found our property beautiful, our staff friendly, and our customer service excellent. It is also wonderful to know that you enjoyed our well-maintained pools, spas, and manicured surroundings. We appreciate your support and hope to welcome you back for another exceptional stay.Sincerely,Vipin Menon, Director of Operations

10/10 Excellent

maria

Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 23, 2024
Dear Maria,We are thrilled you had an excellent stay at Sheraton Grand at Wild Horse Pass, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Vipin Menon, Director of Operations

10/10 Excellent

ANDREA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a remote location. Not easy to access restaurants off site and restaurants on the property are very gourmet. If you are traveling with kids plan to eat off site. Pools were great, heated and nice. Horses come to visit every morning from the equestrian center.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Director of Operations on Feb 28, 2024
Dear Angelyn,We are happy you had such a great stay at Sheraton Grand at Wild Horse Pass. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

CATHERINE

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Ace

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was easy to get where I needed to go. The dining was good, especially breakfast. What I didn't was the distance I had to go to my room. I recently had knee and ankle replacement on my right leg and I had to walk about 1/4 of a mile to my room. When I asked about changing, they offered to change the floor I was staying on but it didn't change the distance I had to walk to my room.
Stayed 5 nights in Jan 2024
Response from Director of Operations on Jan 27, 2024
Dear Ace, Thank you for choosing us. We are glad our location was convenient for your plans, and that you were pleased with the breakfast we served. However, we regret the difficulty you had due to the location of your assigned accommodations. We understand the inconvenience caused to you, and we will do our best in our capabilities to ensure that your next stay is as comfortable as it can be. We wish you a speedy recovery and look forward to your next visit.Sincerely,Vipin Menon,Director of Operations

6/10 Okay

Jazmin

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Director of Operations on Jan 25, 2024
Dear Jazmin, Thank you for rating your visit. We are glad your stay overall was pleasant, but we want it to be perfect. Our focus is on exceeding the expectations of our guests, and we apologize for not doing so during your time with us. We hope you will give us another opportunity to welcome you to the enriching stay you deserve.Sincerely,Vipin Menon,Director of Operations

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay and the property does not disappoint. Service is excellent. Hotel is beautiful.
Stayed 4 nights in Jan 2024

10/10 Excellent

Michelle

Stayed 2 nights in Jan 2024
Response from GENERAL MANAGER on Jan 15, 2024
Dear Michelle, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Grand at Wild Horse Pass; we look forward to seeing you again soon. Sincerely,Vipin Menon,Director of Operations

10/10 Excellent

Sheri-Ann Marie

Stayed 5 nights in Dec 2023

8/10 Good

Nikki, Holland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was off on it's own, was quiet and relaxing. The pool and fire pit were great! The room was quite small for the amount of money spent and the resort fees on top of the cost of the stay were quite high.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jerald, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GENERAL MANAGER on Jan 13, 2024
Dear Jerald, Thank you for choosing Sheraton Grand at Wild Horse Pass. We strive to provide a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Vipin Menon,Director of Operations

10/10 Excellent

Daniel, Minneapolis

Stayed 3 nights in Dec 2023
Response from Director of Operations on Jan 4, 2024
Dear Daniel, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Grand at Wild Horse Pass; we hope to see you again soon.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Kristin

Stayed 5 nights in Dec 2023
Response from GENERAL MANAGER on Jan 22, 2024
Dear Kristin, We are thrilled you had an excellent stay at Sheraton Grand at Wild Horse Pass, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Vipin Menon,Director of Operations

8/10 Good

Prabhat

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the wonderful staff, pool, clean facilities, beautiful immaculate landscaping and use of native plants and building materials. They’ve truly captured the essence of nayive Pima/Maricopa style and Spanish influences over the years in the property. I came away educated about native culture and their path to a sustainable future. Earths challenges has answers in ancient wisdom and modern tools. Hope this culture is made more prevalent and accessible for today’s generations.
Stayed 7 nights in Dec 2023

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. Pool areas are amazing. Lots of great golf right next door.
Stayed 4 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Erica

Stayed 4 nights in Dec 2023

6/10 Okay

Dawn, Hibbing

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The air conditioning in the room wasn’t working. We would set the temp and it would not reach it. Very hard to sleep in the warm room.
Stayed 2 nights in Dec 2023
Response from Director of Operations on Dec 5, 2023
Dear Dawn, Thank you for sharing feedback of your recent visit. While we hope that your overall stay with us was pleasant, we apologize for the issues you encountered with the air unit in your room. We appreciate you bringing this to our attention. Please be assured that the matter has been addressed with our maintenance department so that they can fix it immediately. We are sorry for the inconvenience caused to you and are grateful for your patience. We hope you will consider us for your next visit to Phoenix.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

James

Stayed 3 nights in Nov 2023
Response from Director of Operations on Dec 21, 2023
Dear James, Thank you for choosing Sheraton Grand at Wild Horse Pass and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely,Vipin MenonDirector of Operations

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, but the food setup is kind of strange. They need more food and the hotel store needs to sell more food items. I guess I would say that it is hard to eat here.
Stayed 1 night in Nov 2023
Response from Director of Operations on Dec 2, 2023
Dear Thomas, Thank you for being our guest at Sheraton Grand at Wild Horse Pass and for your kind review. We are pleased that you enjoyed your overall stay at our resort. However, we were sorry to read that we did not meet your expectations with your dining experience. We have followed up with the appropriate individuals to address these concerns to learn and improve accordingly. We hope you will give us another chance to prove ourselves and return to stay with us in the future.Sincerely,Vipin Menon

10/10 Excellent

Carrie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so beautiful and peaceful. We had an amazing stay. Pools are warm (perfect for our early winter stay). Hot tubs are hot. Service and staff are top notch. My daughter loved the water slide and kid amenities. Rooms are beautiful and modern as well. I especially loved all of the art and local Pima and Gila River details. A wonderful oasis.
Stayed 5 nights in Nov 2023

10/10 Excellent

Julie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Staff are friendly and helpful, property and grounds were beautiful! Pool was heated and pool bar was yum! We ate at multiple restaurants on the property and while the menu selection was fairly limited, everything we tried was delicious!! We will be back!
Stayed 2 nights in Nov 2023
Response from Director of Operations on Nov 30, 2023
Dear Julie, Thank you for choosing Sheraton Grand at Wild Horse Pass and for your candid comments. We are pleased that your stay was pleasant. We are glad to know that you enjoyed our beautiful property, attentive staff, and the amenities we offer. It is also delightful to know that your experience at our in-house restaurants and bars was exceptional. Thank you again, and we look forward to hosting you back soon. Sincerely,Vipin Menon

10/10 Excellent

Heather A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was helpful in allowing a nice time frame for us for late checkout on Sunday since our flight was late in the evening. That was much appreciated. Very clean and nice ambiance throughout the property. More staff in restaurants would’ve been good.
Stayed 3 nights in Nov 2023
Response from Director of Operations on Nov 18, 2023
Dear Heather A, Thank you for choosing Sheraton Grand at Wild Horse Pass and sharing your experience. We are glad you liked our well-maintained and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Always very clean, friendly staff, quiet and relaxing
Stayed 5 nights in Nov 2023

6/10 Okay

David

Traveled with family
Outdated rooms didn't like all the native history we need to move on and I'm a 1/4 native American my self
Stayed 1 night in Nov 2023
Response from Director of Operations on Nov 14, 2023
Dear David, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you encountered with the quality and condition of our accommodations. Your insights are invaluable and will be shared with the appropriate individuals as we plan for future upgrades. We appreciate your input, which aids us in making strategic changes to better align with our guests' preferences and improve our overall services. We hope to have the opportunity to host you again soon, providing an enhanced and more satisfying experience.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were quite unique, beautifully kept, room was clean and nicely decorated. I would definitely return!
Stayed 1 night in Nov 2023

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Director of Operations on Nov 20, 2023
Dear Timothy, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Vipin Menon

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and property is beautiful. The staff is amazing and so accommodating. The views of hills are stunning and landscaping and walking paths are wonderful. It is a very serene setting that is peaceful yet can be so much fun poolside with a great bar. There is nothing that I didn’t like about this hotel. Can’t wait to go back!
Stayed 2 nights in Nov 2023
Response from Director of Operations on Nov 10, 2023
Dear Carol, We truly appreciate your generous compliments about our attentive staff, well-maintained accommodations, and beautiful views. We are also glad to know that your experience at Hanyo Pool Bar and at Make a Splash was wonderful. Thank you for this fantastic review, and we look forward to welcoming you back again at Sheraton Grand at Wild Horse Pass.Sincerely,Vipin Menon

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday day vacation
Always enjoyable & good service, especially Sandra our housekeeper, kudos to all staff…
Stayed 4 nights in Oct 2023
Response from Director of Operations on Nov 7, 2023
Dear Patricia, Thank you for choosing Sheraton Grand at Wild Horse Pass to celebrate your special occasion and for taking the time to compliment our team. We are delighted to know you received outstanding service from our associates, especially Sandra, who far exceeded your expectations and took great care of you. It was truly our pleasure to host you, and we hope you will make us your home whenever you are in town.Sincerely, Vipin Menon Director of Operations

10/10 Excellent

Deborah F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I liked everything about the resort, the smell the décor the atmosphere the food the people the amenities were all excellent will plan on going back next year.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rick

Stayed 1 night in Oct 2023

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have been perfect but it’s football season and tv at pool bar was broken and their indoor area with 3 TVs had no sound. Pretty fixable mistake but they were totally baffled for 5 days.
Stayed 4 nights in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just two nights. Relaxing, great pool! Very clean pool bathroom. Helpful staff. Dining options were good. Food was delicious! Nothing bad to say! Would enjoy going back.
Stayed 2 nights in Oct 2023

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Director of Operations on Oct 13, 2023
Dear LaToya, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Grand at Wild Horse Pass. We look forward to your return and wish you all the best with your future travels.Sincerely,Vipin MenonDirector of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Britney

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and helpful. The pool is gorgeous. Everything about our stay was great!
Stayed 4 nights in Sep 2023

10/10 Excellent

Dane, Jonesboro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were here for a medical conference. The hotel is beautiful and the staff is wonderful. Wonderful overall experience. Coming back for another conference next month, looking forward to coming back.
Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The food was excellent, especially the sirloin burgers which we had twice! Our room was lovely, except all of our pillows were flat, and it was difficult for us to sleep with them. We asked for fluffy pillows and the cleaning lady delivered one that wasn’t so fluffy. They could use some renovation outside by the pools. The chairs had ripped upholstery multiple chairs. Also, I made a suggestion before I left. There are no lights outside at the pool after dark except in the pools themselves. So walking around the pools or trying to leave the pools to get to the gate is Precarious. Lovely place. This is our second time there for a staycation, and we will do it again!
Stayed 2 nights in Sep 2023
Response from Director of Operations on Sep 24, 2023
Dear Linda, Thank you for choosing Sheraton Grand at Wild Horse Pass again and for your nice rating. We are glad to read you enjoyed our well-kept accommodations, courteous associates, and delicious food offerings. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for your review, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Vipin MenonDirector of Operations

2/10 Terrible

Brandon

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We prepaid for two nights but due to unexpected travel changes, we arrived late. We were told that because we arrived late, our reservation was no longer valid. We bought another night. No help at all.
Stayed 2 nights in Sep 2023
Response from Director of Operations on Sep 20, 2023
Dear Brandon, Thank you for staying with us and for providing your review. We are very sorry for the negative experience you had at the time of check-in and for the inconvenience it caused. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately. Sincerely,Vipin Menon,Director of Operations

4/10 Poor

Kathleen

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing Friday Night
The AC in the room was terribly loud. Every time it shut off it sounded like someone was opening the door. I barely slept for that noise waking me up every couple of hours.
Stayed 1 night in Sep 2023

8/10 Good

Regla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay what else!
We have been there before and this time it was nice but not like before that peaceful and just that relaxing atmosphere was missing. First night was nice, second day they were installing shades in the bar/restaurant area and there was a lift and some seating was closed off in some areas. They were trimming tress and other things happening in the hotel. The full experience wasn’t there. Also they had a convention going on and there must of been at over 100 people and the hang out places were full, and noisy. The pool was nice the floors were deteriorating and chippy in some areas. They were cutting trees and the pool area was also noisy. Okay what else, the room was very clean but we encountered a huge roach in the bathroom! and it was a shock, I’m horrified of roaches and from that point on I no longer felt safe and was apprehensive the rest of our stay!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Overall very good! Very nice facilty and good for families. Ben Bennett mgr was fantastic as was the breakfast crew. Room for improvement. Girl at front desk check on Sunday wasn’t very friendly. On morning of check out, slide didn’t open and child was bummed out.
Stayed 1 night in Sep 2023