Ratings based on 660 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Pros: great facilities, picturesque
Cons: electrical plugs available for charging devices
excellent location for visiting ASU campus and numerous restaurants within walking distance
3 out of 5
Recommended
for Couples
by A verified travelerfrom Chicago, IL

Would do it again!

Posted Apr 25, 2015
Pros: The trees gave such a good oasis experience
Location: Very loud and convenient as well. So it was a good and bad thing at the same time.
I would most definitely do it again, especially on a budget. I was disappointed about the location as it was in a very vibrant and loud neighborhood, other than that everything was a good experience!
3 out of 5
Recommended
for Families
by A verified traveler

Great location

Posted Apr 20, 2015
Nice hotel, excellent location, walking distance to the campus and mill street restaurants. For the premium rates we expected better service, the front desk was a snappy when we inquired about upgrading the room, also, we have a toddler, and requested that they clean our room between 10 and 2, as we would be gone. They couldn't do it, so we had a dirty room the entire stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in a College Town

Posted Apr 8, 2015
The hotel is awesome. Downside not the place to go to get away from the buzz of the city
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and friendly

Posted Apr 5, 2015
Love the location for walking around and seeing best of Tempe.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to campus, restaurants, shops

Posted Apr 4, 2015
Pros: Great location and nice amenities.
Cons: It was very noisy, from people coming into rooms until 2AM to car alarms beginning at 5AM.
Overall a good experience, but I didn't get much sleep.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Great location if visiting ASU

Posted Mar 18, 2015
Check in staff upon arrival was ok. Room was great except not quiet due to you can hear people in the next rooms and hallways. The maid staff kept putting all their carts together in the hallway and we had to try to squeeze by each time. They were just standing there talking and don't bother to help move when you have suitcases, it makes it a little annoying. I don't really think it was truly worth the price, however, the location is great.
2 out of 5
by A verified travelerfrom Walnut Creek, CA

Don't judge a book by it's cover!!!

Posted Mar 11, 2015
Pros: The "looks" of it, gym and pools looked inviting. Unfortunately, we had no time as we were here for Spring Training!
Cons: Staff Inservice Front car service and "bellmen" were terrific!
Location: SPRING TRAINING Biltmore in Phoenix-dinner
Tempe Mission Palms may have a lovely facade, yet the running of it is often inept! Our first trip to Spring Training was most wonderful and unfortunately NOT because of TMP! Many snafus, most annoying listed here: 1-Called twice regarding same items: rental cars and policies, shuttle info and room service upon arrival order. Each call was responded with different results, and the same concierge answered both calls! 2-Aforementioned in room service request was not honored. When I inquired about the absence of the items,concierge, Regan, responded: "So sorry, totally on me. It was in my file." The concierge, Regan, did offer us breakfast coupons and eventually did pay for one shuttle to the ball field. 3-Upon arrival, after midnight, our toilet did not work properly (continually flushed) and none could fix it. Security guard tried and had to shut the water off. 4-In the AM when I talked to the Manger Zoe, her response was:"....well, not much I can do because you did book on Expedia!" When I asked if the rooms with broken toilets are reserved for expedia customers and room service requests not honored for expedia customers her response was: "...well, no..." We often over heard customers having problems with the staff when sitting in the lobby, so ours was not an unusual case. Thank you for the opportunity to inform you of this experience. The US Airways flights were great and went off with our a hitch!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 10, 2015
Pros: Beautiful grounds, friendly staff,valet parking for quick in and out.
Cons: Better pillows and more plugs for electronics.
Location: Mill avenue, ASU
Nice accommodations in a great location in Tempe, easily accessed.
5 out of 5
Recommended
for Everyone
by A verified traveler

location

Posted Mar 2, 2015
Pros: room, food, location
Cons: Stairs to upper floors from lobby or courtyard
Location: shops, restaurants, ASU mountain
Friendly staff, delicious food, and relaxing atmosphere make this dead spot location in tempe the best.