Ratings based on 491 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Chicago IL
Winter Escape from ChicagoPosted Feb 21, 2015
Pros: The room was very comfortable, might have been the best hotel mattress I've ever slept on. The grounds were immaculate. Nice variety of restaurants.
Cons: Ditch the "resort fee" or actually give your guests something tangible for it.
Location: We went to Taliesin West to see Frank Lloyd Wright's western campus. We took a sunset tour there which lasted about 2 hours.
We took a taxi from the Phoenix airport, and were met immediately at the entry of the hotel by bellhops & escorted to the front desk for the speediest check-in ever. We arrived late afternoon and were given a complimentary upgrade to a casita without requesting any type of upgrade. We were taken from the front desk to the casita via golf cart by a very friendly & helpful staff member. The casita was a large hotel room with a very large bathroom. It was very clean, had a small patio with 2 chairs & a chaise longue, a desk, flat screen tv, etc. Everything seemed pretty up to date to me. Perhaps the lobby was a bit dated, but the room seemed just fine. We had reserved a cabana by the pool for Saturday & Sunday. The service there was excellent. There were a lot of kids in the pool, and the first day this was not really a problem, but the second day, there were two children who were really out of control fighting with each other all day long, and all their parents did was yell at them, increasing the stress for the rest of us all day. It was pretty awful. I had requested a cabana at an adult pool, but one was not available. My only real complaint is that there was a "resort fee" for a whole lot of things I didn't care about. I cared about high speed wifi, which apparently was included in this resort fee, but was the slowest internet I've used in a long time. It seems to me that it's high time that 5-star resorts can find a way to not nickel & dime their guests.
for Everyoneby A verified travelerfrom Lincoln, NE
Nice Resort type hotelPosted Feb 21, 2015
Pros: pool, nice sized rooms, casita's nice
Location: close to scottsdale old town and kierland
Nice hotel and facilities. Nice size room, clean, good service, great pool, great service at the pool. would stay again
for Everyoneby A verified travelerfrom St Louis
Posted Feb 1, 2015
The facilities are first class and do are the staff. Highest praise to Kevin, the valet.
for Everyoneby A verified travelerfrom winnipeg
Treated,like royalty,nicest hotel,ive ever stayedPosted Jan 12, 2015
Excellent,location,9 pools,5 restaurant s,city unto itself,the model for cust service in the hospitality industry
for Familiesby A verified travelerfrom Boston
Our Desert OasisPosted Jan 5, 2015
Pros: Location, absolutely beautiful grounds, numerous pools, very good on site golf courses, and above all, excellent hotel staff.
Cons: Rooms are a little bit dated and there are no queen bed options, just doubles. Also, small pet peeve, gym was not staffed during our times there.
Location: Location is convenient to airport and near Old Scottsdale which is fun. Several world class golf courses within 30-40 minutes drive.
Second stay for our family. We love the overall facility, which is huge, and the grounds and pools are simply beautiful. Staff across the board was friendly, attentive and very professional.
for Everyoneby A verified travelerfrom boston
cici from BostonPosted Jan 4, 2015
It was the best vacation!!! Love Scottsdale the hotel the service
for Everyoneby A verified travelerfrom boston
Loved itPosted Dec 31, 2014
The resort is gorgeous and the service is incredible . They are extremely helpful cordial
for Everyoneby A verified traveler
Service attitude slipping a bit.Posted Dec 29, 2014
Pros: Great property.
Cons: Some of the wait staff attitude and competency not what you would want. You can get a bad server.
Attitude and competency of wait staff not 100%. Some good, some not so much.
for Everyoneby A verified travelerfrom Hampton, VA
Beautiful resort in Scottsdale, AZPosted Dec 29, 2014
The hotel staff at The Phoenician displayed outstanding customer service. My casita was spacious and meticulously cleaned daily. I was pampered by the evening turn down service and the valet would offer bottles of water whenever I used their service. I especially enjoyed eating at Relish Burger Bistro. The grounds throughout the property is well maintained. Overall, I would highly recommend this luxury resort to friends and plan to return in the near future.
by A verified travelerfrom Phila, PA
Beautiful hotel, great service, but watch out!Posted Dec 28, 2014
Pros: Te service, the view, the pool...
Cons: Service fee- ridiculous, dirty hair salon and awful tea menu...
Beautiful hotel, great service. The last day, when we went to check out, they tacked on fees for use of wifi and gym- we had used neither. If you are going to add on exorbitant SERVICE fees, just put them into the price. Do not charge me when I am trying to catch a plane and there is NO ONE AVAILABLE to discuss the outrageous charges. Really left a horrible taste in my mouth. Pay for Internet in THAT hotel? Also had tea one day there. Piano player was exceptional. Food was awful. Expensive clumps of cream cheese and white bread. No idea how to make an imaginative or tasty English tea sandwich!