Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from san diego

Over priced and not kept up. Room dingy

Posted May 30, 2015
Pros: The location and some staff members were friendly and accommodating!
Cons: Cleanliness, room keys,
Our overall experience was good because of our friends and what we were there for. The food in lounge was good. However, our bed the sheets kept coming off and the mattress was exposed! Not good! We arrived a day early and asked if we they could accommodate us one day early, they checked and they could get this for $57 dollars cheaper than the Expedia rate with our AAA card, that was very disappointing, FOR SURE. I will always check with the hotel first when booking a room. That upset me! Thanks for reading this 😊.
5 out of 5
Recommended
for Business Travelers
by Clint from Charlotte, NC

Great location

Posted May 5, 2015 on Hotels
The stay as fine, exceeded my expectations. The room was a bit classic/perhaps "dated" but it was fine. I simply prefer more modern hotels. The pool is small, it is a "splash pool" that doesn't really facilitate much swimming,
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service but the hotel look is old.

Posted Mar 13, 2015
Excellent and timely service. Good food from the room service.
3 out of 5
by A verified traveler from Dallas

Old and Tired.

Posted Mar 13, 2015
Restaurant closed on Monday and Tuesday nights. That is sad. Carpets stained/filthy. Big name, good location, good staff/service and the facility is a total embarrassment to the Ritz Carlton brand.
3 out of 5
Recommended
for Business Travelers
by Sean from Las vegas

Disappointing for a ritz Carlton.

Posted Feb 24, 2015 on Hotels
The public space is beautifully furnished and in excellent condition. The pool is ridiculously small, and decidedly not luxurious. No jacuzzi. No Spa. The guestrooms are tiny, and are very disapointing for ritz standards. Tiny bathrooms as well.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from mokena, IL

Winter weather get away

Posted Feb 17, 2015
Pros: The staff
Cons: The room was nice, however, I wish it had a balcony … should have noticed that upon booking.
Location: The hotel is located across the street from a shopping mall (Cheesecake Factory, Macy's, etc…) and right next door to office bldgs and an AMC theatre.
Just wanted to escape the cold winter weather for a few days. Booked at the Ritz … not really having any agenda for our trip. The hotel was located within the business district; stores for shopping/dining directly across Camelback Road. The staff at the Ritz is exceptional. If we had to do the trip over, we'd have booked a hotel in Scottsdale … we really loved that area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westlake Village, Ca

Amazing Customer Service

Posted Sep 30, 2014
Amazing service! I accidentally booked my two nights for the wrong weekend and when I arrived the weekend before they still honored the great deal I found on Expedia! They were super friendly and accommodating. The hotel staff were amazing. They were all happy and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

birthday staycation

Posted Sep 29, 2014
My fiancé took me here for a little birthday staycation. It was amazing. Friendly staff, spotless rooms, and a warm welcome where ever you are. The staff found out it was my birthday and in the mid afternoon brought up a piece of cake with a bucket of a variety of waters, because of one drink alcohol, and in chocolate wrote on the plate happy birthday. I've never had a hotel treat me as well as this one. I would absolutely go back.
5 out of 5
Recommended
for Business Travelers
by Chris from Florida

Good business hotel

Posted Sep 9, 2014 on Hotels
this is a top-drawer hotel which seems to cater to the business traveler. Although it is located in an area very close to good restaurants and shopping, the amenities of the hotel are geared more toward the business traveler than the vacation/resort set. Hotel staff were uniformly courteous and helpful. Fitness center was small but adequate. Room was entirely comfortable and well-appointed. I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, ontario, canada

A nice and very comfortable place.

Posted Sep 4, 2014
Pros: Service, cleanliness, friendly staff and good food
Location: Very good location from the airportr.
I enjoyed staying at the Rizt as first time guest here. Staff were so friendly and helpful. Always ready to offer a cold bottle of water while waiting for taxi. The restaurant staff are fabulous and caring. I was rushing to get some quick bites before the conference and got a nice bowl of soup from their quick thinking. The bed was very comfortable and the washroom is alway freshly done. Would highly recommend this wonderful hotel with superb service.