Ratings based on 673 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

The Wigwam is a great resort hotel

Posted Jul 15, 2014
Pros: Everything. The food was fabulous, the resort was quiet, the staff was helpful.
Location: Don't go to Phoenix in the summer. Most, if not all, the museums are closed in the summer. I can stand 108 degrees in the daytime, but they can't.
I stayed at the Wigwam July 4 - 9, 2014. The staff was friendly, courteous, and helpful. The resort has alot to offer the traveller, with 3 restaurants, 3 or 4 pools, and a day spa. Great experience. I had the best rack of lamb I've ever eaten at Litchfields. However, the resort is so big I kept getting lost.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

So warm and welcoming

Posted Jul 9, 2014
Pros: They give you rides to wherever you need to go, which is awesome in the AZ heat and when you have kids! We had a suite, which I highly recommend.
Cons: The restaurant choices; not a lot for casual family dining. The pool water could be colder!!! :-)
Location: Location is great!! There is plenty of golf, shopping, spa, bocce ball, tennis, volleyball, swimming, etc.
This was our 1st time there. Our experience was amazing! The staff was kind, helpful, and always willing to accommodate our needs! We felt like we were treated exceptionally well. I do think our experience in the Wigwam restaurant was not stellar though. We tried it twice. Service was incredibly slow and the food was so-so. However, at Red's Bar and Grill, after golfing we had a wonderful experience! Great food and great service!! The golfing is absolutely stunning too! The pools were great! So beautiful! We had exceptional service there as well. THANK YOU Kayla!!!! She was a Rock Star! We would definitely stay here again. The 4th of July activities were incredibly fun! My family and I had the best time together. Our room was huge and so "home-like" meaning there was plenty of room for everyone. :-) And for those of you that enjoy Gift Shops; their shop is small but has many wonderful things and the girls that work there are genuinely kind & helpful. I would give the Wigwam Resort an A
Comment from Hotel Management
Jul 14, 2014 by HotelMgmt, Hotel Management
It was an absolute pleasure to have you and your family stay with us at The Wigwam. Thank you for your many kind comments and for the gracious praise you have shared for our associates. We're thrilled that you enjoyed the service and food at Red's Bar & Grill and we will be sure that the associate you mentioned receives the recognition she deserves. Please come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

This Hotel.is.very great!!!!

Posted Jul 3, 2014
Everything is enough.& great! Especially it is very good for family! I REALLY RECOMMEND THIS HOTEL!!!!
Comment from Hotel Management
Jul 7, 2014 by HotelMgmt, Hotel Management
Your wonderful review and enthusiastic recommendation are truly appreciated, thank you. We are thrilled that you enjoyed everything about your recent stay at The Wigwam. Please visit us again soon as it would be a privilege to welcome you back for another great sta
3 out of 5
by Lesley from Arizona

My second trip..Not as glamorous

Posted Jun 19, 2014
Pros: I really love the golf courses because they are very well taken care of. Also, the grounds are beautiful and relaxing when not too crowded.
Cons: I think a crash course in customer service is much needed as I felt like I only got good service twice out of my entire trip.
Location: I didn't get any recommendations for dinner outside of the resort by anyone, even when they were all closed. Some restaurants across the street.
My first trip to the WigWam a year ago was magical...unfortunately that is where the good news for them ends this time. I booked with high expectations and felt cheated by treatment by staff and accommodations. When we first arrived, the room was awkwardly spacious for a king room and actually there were some questions for cleanliness. We were told we could go to the WigWam bar, sit anywhere and we'd be served. We waited for 15 to 20 minutes for a drink order, which didn't come for another 10 minutes. The food actually did not taste as good as I remember and the server was missing for most of our visit, as we only received one refill. We attempted to look past this and went to the pool, which was crowded with a lot of noise. In previous experience, it was more relaxing, quiet and calm. So, we wanted to take the high road and enjoy LItchfield's which online said it was open until 11 p.m. When I called to verify a reservation, the woman stated we close at 9 (it was 8:45 p.m.) and then hung up. I understand having a lot of phone calls, but a recommendation about where to go next would have been nice, or even an apology for any confusion. We played golf, which was actually really wonderful and I enjoy their golf courses. I am so disappointed in the treatment by staff and the cleanliness of our room. I would love to go back, but I don't think I can be set up for that disappointing of a trip again.
Comment from Hotel Management
Jun 30, 2014 by HotelMgmt, Hotel Management
While we are glad that you enjoyed our resort grounds and golf courses, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and we are so sorry that your overall impression does not reflect the fondness you once held for our hotel. It is always our goal to deliver exceptional service to all of our guests and if a guest does not experience the high standards that we have set, we want to know. Your comments will be shared with our management team to ensure we take every opportunity to exceed our guests’ customer service expectations. Thank you for sharing your thoughts with us, we hope you’ll consider giving us another try in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great family oriented hotel!

Posted Jun 15, 2014
My family has stayed here for years. The new activities are great. Really enjoyed the Saturday pool party. Wish the pool side movies were still on the big screen.
Comment from Hotel Management
Jun 25, 2014 by HotelMgmt, Hotel Management
Thank you so much for choosing The Wigwam and sharing your comments. We were delighted to hear that you and your family have been enjoying our hotel and the activities we offer for many years. We hope that we can welcome you back soon for another great experience.
5 out of 5
Recommended
for Families
by 'Raine from Alberta, Canada

A real gem, beautiful vintage resort.

Posted Jun 13, 2014
Pros: The gorgeous grounds, the beautiful authentic architecture, the peacefulness, the pools, the birdsong and doves cooing, the wonderful staff.
Cons: Can't think of anything.
Location: Seemed to be in a nice residential area. Grocery store/shopping centre near by. You need a car to be able to drive around to attractions.
We arrived a little worn out and disoriented and the staff made us feel welcome and we enjoyed our beautiful cool room. The pools were beautiful and the gardens and grounds stunning. The resort was historic and that made it special. The atmosphere was peaceful. Loved sitting outside on our patio in the A.M. with coffee.
Comment from Hotel Management
Jun 17, 2014 by HotelMgmt, Hotel Management
We were truly flattered by your comments and would like to thank you for choosing The Wigwam for your recent stay in the area. Our hotel is filled with history and we are honored to know that you enjoyed the charm it offers, the beauty of our grounds and the level of service you received from our team. Everyone here truly loves to make our guests feel welcomed and well cared for. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by Rayleen from Canada

Great but with a few hiccups

Posted Jun 9, 2014
Pros: Room was right outside of swimming pool and they had beautiful gardens and scenery all around.
Everything was wonderful though I did have trouble getting wi fi in my room and housekeeping kept coming in and turning the air conditioning to 18 degrees celsius (way below room temperature) even after I called and cancelled their services.
Comment from Hotel Management
Jun 17, 2014 by HotelMgmt, Hotel Management
Thank you for choosing The Wigwam and for sharing your comments with us. While we are delighted that your overall experience was great, we are truly sorry that there were a few hiccups during your stay. Since it is our hope to accommodate the needs of all of our guests, we deeply regret any inconveniences that you may have experienced with our Internet services. The next time you are visiting the area we hope that you will allow us the pleasure of welcoming you back again.
4 out of 5
Recommended
for Everyone
by Misty from A., Rifle, CO

Nice, relaxing hotel with excellent pool activitie

Posted Jun 6, 2014
It was great! I will stay there next time too! The kids loved it. I would go back without them also.
Comment from Hotel Management
Jun 9, 2014 by HotelMgmt, Hotel Management
Thank you for choosing The Wigwam for your recent stay in the area. We are very happy that you and your children had such a great experience. Please visit us again soon as it would be our pleasure to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very welcoming and accommodating staff.

Posted Jun 5, 2014
Pros: The staff and the concierge assistance.
Cons: In the breakfast restaurant the food and the service were middle of the road.
Location: It's a 30 minute trip into Phoenix, but with a little planning you have access to all the city has to offer. A trip to Sedona is a must.
Pools were great. Room was huge. Resort is beautiful. The Red Door Spa was also enjoyable. Would go back anytime!
Comment from Hotel Management
Jun 10, 2014 by HotelMgmt, Hotel Management
We are delighted that your stay at The Wigwam was so enjoyable. It was a privilege to have you here with us and to be able to provide you with great accommodations, services and amenities. Please come back soon.
5 out of 5
Recommended
for Everyone
by Amanda from Mora, MN

Relaxing and comfortable!

Posted Jun 3, 2014
Pros: Rooms size, quiet, pools, restaurants, drinks, landscape, entertainment, staff, pricing, transportation service.
Cons: I wish the person working the lobby would have told me at check in that they put a large hold on my bank account until check out.
Location: The only thing we left to do was go to Margaritaville, which was fairly near. It was also fairly close to the airport, but not too close.
Rooms were huge and very clean. Staff was friendly. Rooms seemed pretty soundproof...couldn't hear anything outside! Restaurants were amazing and reasonably priced. Pool area were wonderful! I would highly recommend this resort!
Comment from Hotel Management
Jun 9, 2014 by HotelMgmt, Hotel Management
Your high recommendation and wonderful review has touched us deeply. We are thrilled that you enjoyed a relaxing and comfortable stay at The Wigwam and are so glad you enjoyed all the amenities we offer. Thank you for sharing your comments with us. We hope to welcome you back soon.