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Reviews of TownePlace Suites By Marriott Phoenix North

2.5 out of 5
TownePlace Suites By Marriott Phoenix North
9425 N Black Canyon Hwy, Phoenix, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 300 out of 575 reviews" "
Rating 8 - Good. 161 out of 575 reviews" "
Rating 6 - Okay. 54 out of 575 reviews" "
Rating 4 - Poor. 35 out of 575 reviews" "
Rating 2 - Terrible. 25 out of 575 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

SYLVAIN

Liked: Staff & service
Good 👍
Stayed 7 nights in Oct 2023

4/10 Poor

Jessica

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly and welcoming. The poor rating isn’t for them. The breakfast buffet had so many options. The room we were in had a strong odor. The toilet room reeked of urine. It needs a deep cleaning and sanitation. We were staying there less than 12 hours so we just dealt with it.
Stayed 1 night in Oct 2023

8/10 Good

Jagannath, Danville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good for the money
Stayed 6 nights in Oct 2023

8/10 Good

Emily

Stayed 9 nights in Sep 2023

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Nick

Traveled with group
Disliked: Property conditions & facilities
Needs a lot of work. Had to ask for soap for the shower was none in the room. Kind of loud anywhere near the pool.
Stayed 3 nights in Aug 2023

2/10 Terrible

Jordan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought Marriott would be quite a bit nicer and put together. This one was not!! Showed up and literally cleaned our own room with the guy because it wasn’t cleaned yet. Found out this Marriott has a lot of long term tenants and our room showed it. Stained mattress, bugs, etc. the staff were nice to us, but no organization. Don’t stay here if you can help it. Marriott should get this place properly staffed and renovated.
Stayed 3 nights in Sep 2023

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Old, worn, and smelled funny
Stayed 2 nights in Aug 2023

8/10 Good

Stephen

Stayed 1 night in Aug 2023

4/10 Poor

Rosa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I try to stay away from giving bad reviews however this was just too many things to avoid. I stayed with my family and it was rather disappointing. They didn't come to replace dirty towels and when asked they said that they didn't have any towels to replace them with. It advertises that they clean every other day and when we got there was told they clean your room only if you're staying 7 days or more. Didn't have shampoo, conditioner or body wash, bottles were completely empty. The door to our suite was extremely hard to close and open and a lot of the lights were not working at all.
Stayed 3 nights in Aug 2023

2/10 Terrible

Andrew

Stayed 1 night in May 2023

8/10 Good

steven

Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad bed bad breakfast service
The bed was so bad- when slept on bed, can’t sleep at all! It had no back supports… bad customer service at breakfast… never stay the place again!
Stayed 1 night in May 2023

2/10 Terrible

BUCHI

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't because it was like a junky yard.
Stayed 2 nights in May 2023

6/10 Okay

heather

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Kitchen staff friendly
Stayed 1 night in Apr 2023

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Our stay.
Very Friendly staff, other than that, the towel hanger rods fell off the walls, the shower has two metal bars in it and one fell off. When opening our door to our room, then door get stuck on the floor halfway and I had to physically shove the door to get it to open all the way. The beds were extremely uncomfortable, and the room looked nothing like the pictures.
Stayed 2 nights in Apr 2023

6/10 Okay

Val

Traveled with family
Disliked: Cleanliness, staff & service
Get what you pay for.
Room had limited supplies for kitchenette & bathroom doorknob was broken. Asked for towels, said they were out. Asked for pool towel said to use the pool across parking lot at another hotel, since there was something wrong with theirs, not sure why, there was a pool guy there every morning cleaning it. Anyhow, the breakfast was basic with no fruit, but the room suited our needs. Surprised Marriott is attached to the name considering how basic the service and stay was.
Stayed 4 nights in Apr 2023

4/10 Poor

Ryneisha

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Completely Outdated
This hotel was very hard to find with all the construction going on in the area. The checkin took longer than expected. The room was very outdated. The living room doesn’t have a TV in the one bedroom suite. It only has a small TV on the room. The bathroom towel rack fell off the wall and exposed the glue that was used to hold it up. I’m glad I was only staying one night because there’s no way I would stay any longer. I’m upset that I wasted my money.
Stayed 1 night in Mar 2023

4/10 Poor

Charayne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel is efficient and perfect for a quick stay. Room was clean, the staff was very friendly and helpful, beds were comfortable, and breakfast was great! There were some shades missing in our room, and the hallways are dark and kind of scary looking and overall everything needs a bit of a refresh, but overall it was exactly as expected.
Stayed 1 night in Mar 2023

2/10 Terrible

Melanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In 5 days and they only cleaned our room once because we demanded it be clean. No cleaning or clean towels in the fitness room. The toilet paper holder fell off the wall and wasn't repaired until we asked twice took 2 days heater in the pool didn't work and the gate to the pool also didn't work. Staff except for a wonderful lady named Betty were not interested in solving any of the issues. I expect a certain standard when we pay for Marriott quality. It was terrible and we won't make any assumptions about Marriott quality again.
Stayed 6 nights in Mar 2023

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
All people working their went out of there way to be friendly and accommodating. Betty who serves breakfast, greets you with a big smile and “good morning”, just a sweetheart. Donna Persons and all staff just delightful, made our stay there very enjoyable.
Stayed 6 nights in Feb 2023

2/10 Terrible

Christopher

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I want my money back
Stayed 1 night in Feb 2023

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout of my room, was comfortable and very hygge.

10/10 Excellent

DeAynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

6/10 Okay

Karen, Glendale

Liked: Cleanliness, staff & service
Property is dated. Bed was really hard and a/c/heater thermostat was way off. For some reason delivery services don't deliver here.
Stayed 13 nights in Nov 2022

10/10 Excellent

Clint

Stayed 21 nights in Oct 2022

10/10 Excellent

MARYBEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice and clean.
Stayed 1 night in Oct 2022

4/10 Poor

Kim

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Didn’t get what I reserved
I specifically picked the Town Suites by Marriott because they had a two bedroom suite for the three of us traveling. When we arrived to check in, the clerk was very pleasant and when he pulled up my reservation said he apologized but they had to change it. We were sent over to the facility across the parking lot, also Marriott. We went to check in there and the clerk was also very pleasant. When we got to our room, instead of a two bedroom suite as we requested, we were given two queen beds next to each other with a couch on the other side of a half wall. This was not what we had asked for. We awkwardly made it work (we had an elderly lady with us who also made the best of it) but I was never informed about the change until arrival, which would have been appreciated.
Stayed 1 night in Sep 2022

2/10 Terrible

Francia Maria

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2022

10/10 Excellent

Nicki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun with friends
It’s been great! Good time's!
Stayed 1 night in Aug 2022

8/10 Good

Nicki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great times!
Great times!
Stayed 1 night in Jul 2022

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
The lady in the breakfast room was amazing on Friday morning when we stayed. She talked to me and was very helpful.. the one on Saturday did not interact with anyone..
Stayed 2 nights in Jul 2022

10/10 Excellent

Henry

Liked: Staff & service, amenities, property conditions & facilities
The worker who helped with breakfast was very friendly and helpful.
Stayed 2 nights in Jun 2022

10/10 Excellent

Claudia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
The property is ok, I didn’t have any issues.
Stayed 2 nights in May 2022

8/10 Good

Lisa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here is amazing! Totally top notch! They are welcoming, accommodating, and want to make the guest experience as easy as possible.
Stayed 4 nights in May 2022

6/10 Okay

Tamara

Traveled with family
Disliked: Property conditions & facilities
Usually nice stay
We have always been so pleased in the past at this place. This time felt like we were in a room that was out of order for maintenance. The front door was sticky and hard to open. The door handle inside the bedroom fell off in our hand. The paint on the bathroom ceiling was peeling and mildewed. The televisions didn't work, the phone didn't work. The kitchen light was iffy. The room wasn't stocked with enough towels for the 4 registered guests. Maintenance came and helped and gave us points in Marriott Bonvoy and a courtesy adjustment on our account. The breakfast attendant was lovely and very cordial- the food tasty, but the eggs and oatmeal so cold they couldn't really be eaten. We are sure that the next time we stay there the room will be refurbished up to the usual standards.
Stayed 3 nights in Apr 2022

10/10 Excellent

Juliann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Dedrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the courtesy of the staff the most! Had a great breakfast every morning! Hot coffee anytime of the day or night. Thank you to the Manager and Breakfast Cook 'Mo'.
Stayed 6 nights in Apr 2022

6/10 Okay

Miichael

Stayed 1 night in Apr 2022

2/10 Terrible

Cindy

Stayed 1 night in Mar 2022

2/10 Terrible

Georgiann

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was excellent, but working with a real crappy property. The hot breakfast was dismal with largely processed . The TV was improperly configured, so yo had to change input EVERY time you turned it on. I feel the fire marshal needs to stop by as there was an electrical short that turned the tv off every time we walked by it or turned a light off in the room - scary.
Stayed 21 nights in Feb 2022

8/10 Good

Ashten

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big enough for our big family. The bathroom started to leak the day we were checking out but they made it right! I’d stay there again.
Stayed 2 nights in Feb 2022

10/10 Excellent

PAULINE MARIE LUCILLE, Airdrie

Traveled with partner
The staff is always helpful. Rooms were large and clean. Enjoyed the pool. Breakfast was included with healthy choices. Not many restaurants near to the hotel but a descent sized fridge and stove helps.
Stayed 14 nights in Feb 2022

10/10 Excellent

Christine

Stayed 13 nights in Feb 2022

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Property conditions & facilities
Window screen broken. Window unable to stay open by itself. Exit door nearest our room locked for two days/nights because it was not accepting room key cards. This was a big fire hazard.
Stayed 6 nights in Feb 2022

8/10 Good

wake, sequim

Liked: Cleanliness, staff & service
Staff was SUPER!!😊👍 When I checked in, Robert made me feel at home. He, and the rest of the staff were wonderful. Anyone could learn from them on great customer service skills. My wife and I were there for a week. We'll recommend this hotel to everyone.
Stayed 7 nights in Jan 2022

8/10 Good

Sergio

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022