Outdoor pool, sun loungers

Reviews of Travelers Inn

2.5 out of 5
Travelers Inn
5102 W. Latham St., Phoenix, AZ

Reviews

6.2
Rating 10 - Excellent. 195 out of 979 reviews" "
Rating 8 - Good. 214 out of 979 reviews" "
Rating 6 - Okay. 191 out of 979 reviews" "
Rating 4 - Poor. 170 out of 979 reviews" "
Rating 2 - Terrible. 209 out of 979 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Gregg

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
$135 per night in Phoenix gets you very little. Noisy parking lot next to property. They used queen sheets on the king bed, not fitted sheets. The sheets did not cover the bed so became un-tucked within a minute of getting into the bed.
Stayed 3 nights in Apr 2024
Response from MP - Guest Relations Manager on Apr 9, 2024
Hello Gregg, We apologize for the inconvenience you experienced during your stay. Our team is dedicated to ensuring that our guests have a comfortable and enjoyable experience. We appreciate your feedback regarding the room conditions and will address them to prevent any future issues. Thank you for staying with us and we hope to have the opportunity to welcome you back again.

6/10 Okay

David

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Appears that management is letting the property run down and not making my and fixes or upgrades
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear David, Thank you for bringing this to our attention. We strive to provide a comfortable and well-maintained environment for all our guests, and we apologize if we fell short of this commitment during your stay. Your feedback is invaluable as it helps us identify areas that may require improvements. We will certainly discuss your observations with our maintenance team to ensure that necessary updates and repairs are prioritized to enhance our guests' experiences. We appreciate your input and hope to better meet your expectations in the future.Sincerely,

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
There was a Harley-Davidson convention in town, and also a loud stereo convention, so there was some noise. But then it got quieter, and the bed was nice and clean.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on Apr 8, 2024
Hello Chris, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 Terrible

Jorge

Disliked: Cleanliness
I cancel becouse was really dirty and rotches smells bed
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 2, 2024
Hello Jorge, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

kozy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 31, 2024
Hello Kozy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Yolanda

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is infested with roaches, lights in room dont work fridge dont work hot tub didnt work staff was not friendly or helpful... couldn't get a refund so our stay here was the worse ever... i do not recommend...
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Yolanda, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Donald

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Door lock would not work. They tried 3 times with maintenance to fix it before giving us another room. Vending machines were out of order. Very noisy.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 20, 2024
Hello Donald, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Kenny

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 20, 2024
Hello Kenny, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Juana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware! Don’t even waste your time and stay here, I gave this place a shot overlooking the negative reviews due to limited options on a last minute trip. I instantly regretted it as soon as we got to the inn. The location is in a ghetto area off the freeway surrounded by homeless people. The front desk girls were super unhelpful and unwelcoming. The property is rundown. The room itself wasn’t terrible but we did find trash from condom boxes that were not ours from prior guests. The shower knob fell off as we tried to twist it to turn the shower on so we had to manually use a towel to grip & turn the valve to get the shower on. Then after doing ALL that, the water didn’t get any warmer than lukewarm temp. You also will not be getting any sleep here. Walls are paper thin so you can hear everything going outside your room and the rooms around you. & then just when you’re about to finally sleep, housekeeping starts going around with their god awful loud carts back and forth nonstop all morning. so save yourself the headache and your money and stay elsewhere.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 18, 2024
Hello Juana, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 18, 2024
Hello Carlos, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 Terrible

Max

Business traveler
Disliked: Staff & service, property conditions & facilities
Booked one night at this hotel last minute. Was charged 200 for the one night. When I got there the staff was friendly but not particularly helpful. Netflix wouldn’t run on their wifi, I found a baby cockroach, and my shower didn’t work. Will be skipping this place next time around. Cheers.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Max, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Thomas

Poor
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Thomas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Ricahard

Traveled with family
Disliked: Property conditions & facilities
The room reeked of cigarette smoke. We asked for another room and it reeked of urine, and the bathroom was filthy. So we had to stay in the cigarette room that faced the freeway. There isn’t enough money to get me to stay there again.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 12, 2024
Hello Ricahard, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Summer

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we entered the property it looked a little different from the pictures, the room was NASTY, and definitely just "wiped" down after, not cleaning the fridge or microwave, the towel holders, or even the phone. The bed cover was ripped on both beds, the sheets had nasty hair and dirt under the beds and were stained! I did send in a requested for my money back and still havent heard anything. Would NOT recommend
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Summer, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Stefanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price. Clean and safe.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Stefanie, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Good

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Probly not stay here again… our room smelt of drying paint, an you had to insert the room card over an over again to get it to unlock the door
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Robyn, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel. It’s not up to standard.
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 5, 2024
Hello Mario, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Customer service is good, place is to be remodel or demolished.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 3, 2024
Hello Maria, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Ron

Traveled with pets
Liked: Staff & service
Disliked: Amenities
The rooms were clean, but very old and in disrepair the beds were old and pretty uncomfortable. All the linens and towels were very old.
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 3, 2024
Hello Ron, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
It was affordable
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 3, 2024
Hello Saul, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very good room for an inexpensive motel.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 2, 2024
Hello Jerry, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Poor

Gisela

Disliked: Cleanliness, property conditions & facilities
I booked Traveller’s Inn because aside from its close to the airport, it says free complimentary breakfast and found out in person, just coffee for free. The TV was not working. Wifi is connected but no internet connection. I could have added for couple dollars and stay and a much nicer place in the same area.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 2, 2024
Hello Gisela, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were broken or not working. Very unclean
Stayed 4 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 2, 2024
Hello Jonathan, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Aleksandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Mar 2, 2024
Hello Aleksandra, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Thelma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested handicap accessible & we had a room on the 2nd floor, no railing in the shower & the owners didnt seem to care.
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 28, 2024
Hello Thelma, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

4/10 Poor

Rodney

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 2, 2024
Hello Rodney, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Bryan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were three cockroaches, and it smell like cigarettes. I did not stay at this hotel I like to get a refund.
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 28, 2024
Hello Bryan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

delfina

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smells of cigarettes even though I specified that I did not want an smoker room. The towels were too small. There were bugs in the room.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Delfina, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

cesar

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty. Smelled like smoke. Furniture was worn-out and dirty
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Cesar, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Geraldo

BAD
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Geraldo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Lynda

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom area was terrible m. The tub/shower was rusty and caulking looked like it had mold on it. Bottom on tub on the outside had a big hole along the floor. Needless to say I didn’t take a shower.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Lynda, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Melynie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There Was No Heat Or Air And The Cable Was Terrible.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Melynie, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

2/10 Terrible

Dathan

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Dathan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting! I don't know how Expedia can have such a high rating for this dump. The afternoon desk girl wasn't rude nor friendly. However, she knows the "hotel" are making needed repairs and the water will be shut off for most of the day and there will be noise until 8pm, yet she lacked to mention such important information. The police went to multiple rooms screaming, police! we have a warrant. I saw a big fat roach in the bathroom. Hairs all over the place and filthy bed sheets, gross! No WIFI was included. What a dump!
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Jose, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Poor

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Stephen, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

8/10 Good

Jordan

Liked: Staff & service
Like it. But a little dirty
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Jordan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Samuel

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front dask service noon shift terrible there is no hotel guests parking
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Samuel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Tasnim

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be listing due to the sheer extent of the issues we faced here. Staff are extremely rude, socialise during their work hours and running around and laughing, leaving the reception and lobby empty of any staff with visitors’ personal belongings left out in the open for anyone to take. - filthy bedroom floor, to the point you can’t walk around barefoot or with socks as they are immediately dirty - no amenities except paper thin towels, a mini fridge and microwave but nothing to reheat food - wifi doesn’t work or is just extremely poor - we requested a late check out for 12pm and storage of our suitcases until our flight, at 11:52am we receive a call to our room that we need to leave now - no storage facility for our suitcases which meant they were left out in the lobby unattended at some points, the lady also made up a rule about only being able to store the suitcases until 3pm as apparently that’s when their lobby closes even though on the front door it clearly states the lobby is open until 6pm, we’ve stayed in many cheaper spots before and never had a limit - we asked for tickets to store our things as you would get in most other places, the woman mockingly stated no one would take our stuff despite witnessing them - extremely rude receptionists with no respect for you as a customer, our first night there was a long queue coming from the night window with people with complaints but they were too busy vaping and laughing to take care of customers
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Tasnim, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 Terrible

Lashon, Mission hills

Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Lashon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Alyssa

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty bathroom was dirty only one towel in a two bed sink pipes leaking most lights didn’t work or charging outlets
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Alyssa, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
D.r.u.g d.e.a.l.i.n.g on the property. Website algorithm won’t even let me say that without editing my review with punctuation. Shame on Ex pee dia for making me jump through a loophole to warn potential customers of this property. WiFi was horrible and was NOT available in all rooms as advertised. I’ve had worse, so I’m giving 2 stars rather than 1, but I definitely would not stay again. It was a cheap booking for a reason….
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Jason, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Rhonda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No safety lock door was ill fitted bathroom had hair on the floor but the front girl at check in was very nice
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 12, 2024
Hello Rhonda, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Nick

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I jave no idea how this property is rated so high. For the price my expectation was not super high, but this place was bad. Very noisy guests, found prescription medicine left from past guest and overall very dirty.
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Nick, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Lee

Liked: Staff & service
Older property and the room dusty ledges and curtain stained and dirty.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 6, 2024
Hello Lee, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

6/10 Okay

William

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room was just clean enough. Obvious poor state of repair, but you can tell the staff does the best they can with what they have. Not a great neighborhood. Lots of homelessness around. If they price is good, I'd stay again, but given other options I'd stay somewhere else.
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 6, 2024
Hello William, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

cristofer

Traveled with family and small children
Was very noise before 8:00 am
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Cristofer, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Mayra

Stayed 4 nights in Jan 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Mayra, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

J

Disliked: Cleanliness, property conditions & facilities
We found long hair in the facucet and inside the tub. Outdated rooms, homeless around the property, no gate so access is really easy from anyone outside the property. All in all we will look for something else when traveling to phoenix.
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 28, 2024
Hello J, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 23, 2024
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Alida

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The room was dirty. Curtains, floors, walls, all dirty. The door into our room had been damaged, the lock was there for decoration only. The bed sheets were clean though, and the mattress comfortable enough, so there’s that.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Alida, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.