Ratings based on 413 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Business Travelersby A verified travelerfrom Edmonton, Ab
Central locationPosted Jan 3, 2015
Pros: Very comfortable and well laid out rooms.
Location: The only negative is that since this is a business area there is nothing nearby, i.e. Walgreens, convenience store, etc.
Room was very spacious and staff very helpful. Close to major highways to get around Phoenix.
for Everyoneby A verified travelerfrom New York, NY
GorgeousPosted Jan 2, 2015
Pros: Size of rooms
Cons: Room service prices
Location: Downtown within walking distance of everything.
Fantastic view and great area to spend New Years eve.
for Everyoneby A verified travelerfrom tucson
Nice comfortable hotelPosted Jan 1, 2015
Beautiful hotel downtown Phoenix. Excellent service, clean comfortable room.
for Everyoneby A verified travelerfrom denver
Best downtown hotel in PHXPosted Dec 28, 2014
Pros: The rooms are huge for a downtown hotel .
Cons: The room service food is so so , better to eat in restaurant down stairs .
Location: Not a lot to do in downtown Phoenix . We were passing through and going to a coyotes hockey game . Location is central to most things in the valley
Staff couldn't 't be nicer or more helpful . Genuine staff make a huge difference over staff who fake friendliness . Was only going to stay one night , ended up staying two .
for Everyoneby A verified travelerfrom Chandler
Close to all Downtown Phoenix activitiesPosted Dec 16, 2014
Pros: Nice cocktail lounge, really good breakfast, big bathrooms with nice showers and water pressure, cozy beds. They also, have rooms allow dogs.
Cons: nothing, other than the parking situation.
Location: Many great places to eat, good bars, entertainment venues for concerts and shows, sports facilities (Suns and D-Backs)
Great facility, within walking distance to everything Downtown Phoenix has to offer. The rooms are spacious and clean, with views overlooking the Valley. The staff was very helpful. My only dislike, was the parking arrangements. They have no self parking available. This would be fine, if they were reasonable with the valet parking fees. They charge $28 a day to park your car. Once you tip the valet, it's over $35 bucks a day. That is way over the top of being reasonable.
for Everyoneby A verified travelerfrom Louisville, KY
Love the Westin in downtown PhoenixPosted Dec 15, 2014
Pros: The staff is accommodating and friendly. The hotel is well maintained and clean.
Cons: I would like to see soda and snack machines added to each floor. Those things can be purchased in the hotel shop, which requires a trip to the lobby.
I have stayed in The Westin - Downtown Phoenix four times and would stay there again. Unfortunately, a power outage was scheduled for 12/12 from 11:00pm-6:30am and then elevators were scheduled to be down from 1:00am-4:00am on 12/13, but I was aware of this before I made my trip. The Westin provided a flashlight for use in the hotel room, and I believe arrangements could be made for anyone who needed to have CPAP or other necessary equipment. The outage didn't effect me as it was during hours when I would be sleeping anyway.
for Everyoneby A verified travelerfrom Phoenix
The room was awesomePosted Dec 15, 2014
Pros: The spacious rooms
Location: We were in downtown Phoenix AZ. There are a lot of restaurants znd entertainment
We were not told about a planned power outage in advance but the hotel tried their best to keep everyone comfortable. We had a very good time
for Everyoneby A verified travelerfrom Buffalo, NY
Excellent location close to the airportPosted Dec 9, 2014
this hotel was AWESOME. great location. walk to everything you need. very modern. very good experience
for Everyoneby A verified travelerfrom Washington, DC
Modern digs in downtown!Posted Dec 2, 2014
Wonderful hotel in downtown Phoenix. Excellent surroundings superb staff.
for Everyoneby A verified traveler
Great location in downtown PhoenixPosted Dec 1, 2014
Excellent customer service, huge room. We were very happy with the staff and cleanliness of the room. We ordered room service one night and it was very timely. The outdoor patio area is amazing with the fire pit. The swimming pool is heated and clean. The view from the room was amazing. The staff were so nice and helpful with all if our needs.