Ratings based on 1,595 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CO

very good value.

Posted Nov 15, 2014
Pros: above
Cons: could provide list TV channels
Location: near downtown: Heard Museum & Fine Arts Museums
beautiful grounds & pool. excellent free breakfast. good food in restaurant & reasonable prices
2 out of 5
by A verified traveler

Not great

Posted Oct 29, 2014
Free breakfast was a nice perk, but most foods were not hot enough so we stuck with the bagels and juice. Ate dinner at the restaurant once, unimpressed. There is a great Mexican restaurant within walking distance. Sleep Number bed remotes were hit or miss and the beds were not comfortable. Room was very clean, staff was friendly. AC worked well but is loud. Hotel was quiet, mostly business travelers. No gift shop but Walgreens is 1/2 block away. You do have to walk by an adult only store to get there..and our room overlooked the back entrance of the store. Bummer view. Pool was VERY small and in need of repair. Water was ice cold. Close to the lightrail and convention center but not much else. We would not stay there again or recommend to friends.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom visalia, ca

Nice, quiet hotel.

Posted Oct 21, 2014
Staff was excellent, specially the restaurant staff. Had a full free breakfast.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 17, 2014
Nice experience. Courteous staff. Clean. I would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Great!

Posted Oct 16, 2014
We stayed here for my son's wedding and it was amazing the hotel staff was great the rooms are clean and it was very affordable
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton AB Canada

Nice hotel in mid town

Posted Oct 8, 2014
Pros: Met my expectations.
Location: It seems to be central as going to restaurants and sights was only about 20 to 25 minutes away on excellent roads!
It was not too far away from airport and very quiet. Staff was friendly and lobby was clean and welcoming. The breakfast buffet which was included in our stay was very good in terms of selection and qualify.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2014
It was a decent hotel. Nothing extraordinary, but ok.
2 out of 5
by A verified travelerfrom Northern Arizona

Very Basic

Posted Sep 30, 2014
Pros: Cleanliness of room. Two water bottles on the dresser.
Cons: Attitude of staff
Location: It is very close to Barrows Clinic and St. Joseph's hospital.
I can understand why it is less than other comparable hotels in the area. The room was clean however the carpet was soaking wet on the west side of the room.. The wall air conditioner ran all night and the fan could not be turned off at all. Parking was down the street in a structure. The staff took their smoke breaks in Hotel Laundry room which was down the hall from our room. We could smell the smoke every time they took a break. There was a great breakfast buffet Two bottles of water were in the room which I thought was a nice touch..
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Flagstaff, AZ

Weekend get-away

Posted Sep 29, 2014
Pros: The price, the location, the room, the staff the free parking.
Cons: It was advertised for a small refrigerator which it didn't have but it didn't really matter for this trip.
Location: All things downtown are relatively close by and the difference in price from downtown hotels made a cab ride super affordable.
We were in downtown Phoenix for 3 nights for a wedding and opted for this mid-town hotel over downtown hotels which were twice as much money with additional parking fees. The hotel had a substantial free breakfast and a decent dinner menu. The pool was nice, though a bit odd in it's layout (pretty shallow). But the waterfalls took away from the street noise. The workout room was pretty good. The room and all the staff were very nice and made things comfortable. Parking was free. For the price, it had a great value.
3 out of 5
by A verified travelerfrom MD

Posted Sep 20, 2014
The room is too small. Almost not enough room to store our luggage and be comfortable. The wifi is terrible, very slow. The stuff told me it is normal.