Ratings based on 1,221 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Aug 3, 2014
Pros: good location. Quiet yet close to everything
Cons: room was filthy tub had mold, walls very dirty with food, dripping dirt, prints and whatever, thick dust on baseboards and vents. toilet ran all night
Location: every restaurant under the sun
The staff was great! The shuttle driver made it worth the trip. knowing where everything was, even helping with our decisions.
4 out of 5
for Everyone
by A verified traveler

Nice clean resort type hotel.

Posted Jul 24, 2014
Good choice for our 3 day stay in Phoenix. Nice pool.
1 out of 5
by A verified traveler from Phoenix, AZ

What an awful experience!

Posted Jul 22, 2014
Pros: The lobby looks nice, which is misleading.
Cons: Everything; but I guess the suites looks nice - I didn't see them though.
My husband had stayed at their suites and liked it a lot. When we arrived to our room for 4th of July weekend we were very disappointed. The room are just gross and old; we had 2 towels when the reservation was for 4 people. They had said there was a mini fridge but there was none. I called to have towels brought and asked about the fridge. They promptly delivered a fridge, but the towels never came. We went to the pool, which does not have a card key lock, so the whole neighborhood was there getting drunk. Bottles and cans of beer were all around the pool accompanied by the loud people drinking them. We felt our kids were not safe swimming in the pool, and guess what - no towels anywhere! I went on the towel hunt and a nice receptionist gave me some, and I let them know about the condition of the pool, but no personnel ever showed up to clean things up. All in all very disappointing and I'd rather have stayed anywhere else that night, a complete waste of money.
4 out of 5
for Everyone
by A verified traveler from Palm Springs, CA

Great gem in the desert

Posted Jul 12, 2014
Pros: Choice of 4 pools & comfortable rooms & easy parking
Cons: Better food & better poolside service for towels
Location: North Scottsdale
Loved the room & the 4 pools. Great location in North Scottsdale. Restaurant food is not great, but many places to eat are located nearby. Bring extra towels for pool as they are slow in bringing new towels to the pool area.
4 out of 5
for Everyone
by Alice from Brandon

Nice Hotel with several outdoor pools

Posted Jun 29, 2014
Pros: Restaurant was great. Nice pools. Friendly helpful staff
Location: Nothing within walking distance. But good shopping within 5 miles.
Nice clean hotel. Shuttle service available. Great restaurant.
5 out of 5
for Families
by A verified traveler from Sacramento, CA

Very comfortable hotel for families

Posted Jun 28, 2014
Location: It is located in Scottsdale with shopping very nearby. Phoenix, Tempe, Mesa, etc. are all 20 minutes away.
My family of four spent two nights at the Zona Hotel, and we were very impressed. The kitchen is very nice (though not especially well furnished), and the bed was tremendously comfortable. The big appeal, however, was in the four pools, especially the two salt-water pools. The kids could have spent 24 hours a day here.
3 out of 5
by A verified traveler

Posted Jun 25, 2014
Wifi does not work very well and some of the rooms could use some work.
4 out of 5
for Everyone
by Mrs

Nice hotel

Posted Jun 19, 2014
The air conditioning wouldn't cook the room down. Otherwise, very nice.
4 out of 5
for Everyone
by Gil from Washington

Nice hotel close to airport and shoping centers.

Posted Jun 17, 2014
Pros: Friendly staff, size of room, lots of swimming pools to cool off in the hot weather And instant responce to requests.
Cons: Bathroom location
Location: Verry good
We had a very enjoyable experience while staying in the suite. it was close to the pool and parking. It was so nice to have all the space and a kitchen with dishes,etc. Very comfortable. The only drawback was we had sis with us and she slept on the pull out couch but had to come thru the bedroom to use the bathroom.
4 out of 5
for Everyone
by A verified traveler

Nice enough

Posted Jun 15, 2014
Although the facilities are showing some age and general wear and tear, the staff are very good.