Ratings based on 1,287 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified travelerfrom Canada
Poor Rooms Poorer servicePosted Sep 30, 2014
Cons: I beleive that quality starts at the top and we didn't see anything to convince us that they were happy to have us there.
We have traveled a lot and this is with out a doubt in the bottow two places we have ever stayed at!
by A verified traveler
Posted Aug 3, 2014
Pros: good location. Quiet yet close to everything
Cons: room was filthy tub had mold, walls very dirty with food, dripping dirt, prints and whatever, thick dust on baseboards and vents. toilet ran all night
Location: every restaurant under the sun
The staff was great! The shuttle driver made it worth the trip. knowing where everything was, even helping with our decisions.
for Business Travelersby Business Travelerfrom St. Louis, MO
Closing DownPosted Jul 29, 2014 on Hotels.com
Upon check-in, learned that the hotel was closing the following week so hotel services (particularly restaurant offerings) were diminished. Location and grounds are good. Parking areas were dark at night and bathroom showers were a bit disgusting. Won't be staying here again, the facility is being demolished for re-development.
for Everyoneby A verified traveler
Nice clean resort type hotel.Posted Jul 24, 2014
Good choice for our 3 day stay in Phoenix. Nice pool.
for Couplesby A verified traveler
Posted Jul 22, 2014 on Hotels.com
for Business Travelersby Cfrom Palombo
Stunning!Posted Jul 22, 2014 on Hotels.com
Stunning city! Lovely hotel. Pleased. :)
by A verified travelerfrom Phoenix, AZ
What an awful experience!Posted Jul 22, 2014
Pros: The lobby looks nice, which is misleading.
Cons: Everything; but I guess the suites looks nice - I didn't see them though.
My husband had stayed at their suites and liked it a lot. When we arrived to our room for 4th of July weekend we were very disappointed. The room are just gross and old; we had 2 towels when the reservation was for 4 people. They had said there was a mini fridge but there was none. I called to have towels brought and asked about the fridge. They promptly delivered a fridge, but the towels never came. We went to the pool, which does not have a card key lock, so the whole neighborhood was there getting drunk. Bottles and cans of beer were all around the pool accompanied by the loud people drinking them. We felt our kids were not safe swimming in the pool, and guess what - no towels anywhere! I went on the towel hunt and a nice receptionist gave me some, and I let them know about the condition of the pool, but no personnel ever showed up to clean things up. All in all very disappointing and I'd rather have stayed anywhere else that night, a complete waste of money.
for Personal Eventby Larryfrom San Digeo
Posted Jul 21, 2014 on Hotels.com
Enjoyed the hotel. Too bad the new owners are going to make it into a time share. The staff was great. The location was great.
for Familiesby Liz
Posted Jul 21, 2014 on Hotels.com
for Everyoneby A verified travelerfrom Palm Springs, CA
Great gem in the desertPosted Jul 12, 2014
Pros: Choice of 4 pools & comfortable rooms & easy parking
Cons: Better food & better poolside service for towels
Location: North Scottsdale
Loved the room & the 4 pools. Great location in North Scottsdale. Restaurant food is not great, but many places to eat are located nearby. Bring extra towels for pool as they are slow in bringing new towels to the pool area.