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Reviews of APK Resort

3 out of 5
APK Resort
95 Ratchapatanusom Road, Patong Beach, Patong, Phuket

Reviews

6.0
Rating 10 - Excellent. 15 out of 109 reviews" "
Rating 8 - Good. 26 out of 109 reviews" "
Rating 6 - Okay. 28 out of 109 reviews" "
Rating 4 - Poor. 23 out of 109 reviews" "
Rating 2 - Terrible. 17 out of 109 reviews" "

7.2/10

Cleanliness

6.2/10

Staff & service

3.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

André

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff lies to the customer, says they will respond to the reservation center but does not. Hundreds of dollars lost...shame on Expedia and this hotel. very noisy room with bedbugs a pestilential smell in the bathroom. offers to contact Expedia for reimbursement and claims to validate given the conditions but despite their words they do nothing. To flee, never again.
Stayed 14 nights in Jan 2024

6/10 Okay

Sergey

Liked: Cleanliness, property conditions & facilities, room comfort
check in was difficult, but later, after some problems found saggestion
Stayed 7 nights in Dec 2023

2/10 Terrible

Jessica

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE OR ANY OTHER APK CONGLOMERATE PROPERTIES. ^ there is like 3 APK resorts in Phuket and this one in particular is a dump on the outskirts, be prepared to stay in a desolate abandoned building with no service whatsoever. This is not even worthy of 1 star. No hot water, no room service. Basically everything advertised is a con. Definitely not safe for women either. I have asked expedia to look into removing this property from their platform so it doesn’t happen to anyone else - let’s hope it does not.
Stayed 4 nights in Jan 2024

2/10 Terrible

sweekriti

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

MattyP, Ballarat

Traveled with partner
Disliked: Amenities, property conditions & facilities
We were sent to a different property, The bed was like the worst mattress you could ever pick up from any dumpsite you could feel every spring in the complete side of the mattress had failed springs through it, The lift down button didn’t work, so we had to go down to the next floor to catch the lift. The photos look amazing but the actual property is extremely dated and rundown, wifi only in the lobby area. We were going to transfer to one of their other hotels the Three by APK, only to find by another stayer that they had no running water in the whole hotel for over three days and the problem still wasn’t rectified. We were then transferred to the a APK resort and spa near Bangla Road, which was certainly much nicer but the sound of drunk tourists into the early hours of the morning as well as music and coming from the downstairs restaurant until 11 pm every night was not ideal. The staff were very good and did everything they could to help us out and even admitted that the resort we had initially been placed in was very bad . I think they could spend a little bit of money on a few of the hotels to replace mattresses and get the basics right and we would’ve been comfortable but unfortunately they are missing the mark on just the simple basics that are required and this ended up taking a couple of days Out of our trip just mucking around with getting hotels sorted. I personally wouldn’t book with this particular company again at this time.
Stayed 3 nights in Dec 2019

2/10 Terrible

Adlin binte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Very disappointed, bad customer service

6/10 Okay

Nikolaus

Liked: Staff & service
Room no hot shower for 3days No wifi in room No coffee in room supplied Breakfast so so This hotel is a old hotel needs many repairs

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misrepresented property. Do not stay here
I have tried to email your office to ask for a refund on my stay. I would appreciate a reply. The photos on your site do not represent this property. They must be decades old and the cleaning staff left at the same time. They checked me into a different property because they had overbooked the property where I booked but that was terrible also.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel, comfortable
Nice hotel comfortable, ,but a bit basic. Value for money, buffet breakfast is a bit simple not mutch to choose from but ok. Would probably stay there again if the price is right.

6/10 Okay

Siobhan, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's close by to everything
Breakfast was ok. The swimming pool was out of action. You needed to put a deposit down. Some staff was friendly and very helpful. I wish I knew their names mainly the lady boys I loved them. I didn't like the charges if anything was to go wrong the prices was ridiculous

2/10 Terrible

Sarah, Melbourne, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont book here!
I booked and paid for APK resort and spa....but was sent APK resort, which is much further away from everything, beach, Bangla Rd etc...and not as nice a hotel, also the pool way worse than APK resort and spa. When I advised EXPEDIA of the error I was told that id have to pay an extra $40AUD to upgrade if I wanted APK resort and spa. What a joke! False advertising by EXPEDIA and APK (there are actually three APK hotels in case u weren't aware of this) I really wouldn't reccomend Expedia or APK to anyone, waste of money as I ended up rebooking elsewhere after two nights. But neither booking company nor hotel seemed to care. And to top it off, the padlock on my suitcase was tampered with and broken after I came back to my room from being at the beach all day. Lucky I used 2 padlocks so nothing stolen, but I wouldn't trust this place or the people Working there. (Breakpoint guesthouse was where I moved to - 1000 baht per night, across from the beach and only meters away from restaurants, family mart etc. Basic but very clean with A/C and own bathroom...and my luggage was safe most importantly:)

4/10 Poor

Joseph Dorai, Singapore

Disliked: Staff & service, property conditions & facilities
Would not want to stay there again
No Wi-Fi in the rooms and the lobby in crowded with many of them connecting to wi-fi. Hotel reception staff are not friendly seems they are having bad days always.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioner wiring shorted out. Hotel wanted to charge me for breaking the air conditioner. Dirty rooms and entire hotel

4/10 Poor

V345

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad choice
Far away from anywhere you would probably want to go. Unless you enjoy long walks you'll need to take a taxi or motor bike. Free wifi in the lobby, however, if you'd like wifi in your room that will be 90 baht an hour (that's almost $3). The room was comfortable and spacious. Potential confusion because there are two hotels: this one - "APK Resort" - far away from everything.....and there is also "APK Resort and Spa" which is more central.

4/10 Poor

rob

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Initially they upgraded me which was okay(probably double booked) . Then put me in a (normal) room at the back that was horrible. Not worth even half the money I paid. There are many hotels that are much better. Would not recommend.

6/10 Okay

Osmar, Sao Paulo, Brazil

Liked: Cleanliness
Needs improvement
The entry of hotel needs some asfault there are too much mud on the way as well as waste water holes releasing bad smell. The staff is very difficult to speak with them. In 5 people I spoke well only with one. I'm not native English speaker, but I could comunicate good. I had a big disappointment about to receive letter, I needed to receive a emergencial credit card and the hotel told to Visa that they couldn't receive my package. So I had to call visa again and stay whole day waiting for this card. The breakfast doesn't exist in this place, I need walk around and find another place. I went hotel of friends to have breakfast. The build I stayed is not for disable, I don't why the hell the space between the door of lift and the wall is less than 1 metre. In case of emergency is not possible pass trought with hand-barrow. There is a night club near so you will maybe sleep with strong sound monday-sunday.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
APK Resort vs APK Resort and Spa - totally different
On Expedia there is a nice picture of APK Resort and Spa. Previoulsy I had seen a review on APK mentioning that the guests were taken to the wrong hotel, therefore I sent an email to them a month prior to our departure mentioning that we want to stay in the hotel for which the picture is displayed on Expedia. Didn't get a reply, sent a reminder, no reply again! When we were taken there it was completely different building as to what was displayed on Expedia. We requested to be given a room in the proper hotel but unfortunately did not happen. Another couple who had arrived day before us also had the same issue. We were given very dark rooms. Large cockroaches in the corridors. Cleaning material and buckets blocking the open stairways. overall was a disappointing stay.

6/10 Okay

Gary, Phoenix, Arizona

Disliked: Staff & service
Not APK. Resort. It is The Three by APK.
Long walk to beach. Staff less than friendly. No cab service. Required one hundred cash upon check in. Location hard to find.

6/10 Okay

Verified traveler

6/10 Okay

Chooky, Aus

Liked: Staff & service
Disliked: Room comfort
Position close to town
It was a fantastic holiday.Will surely return.

10/10 Excellent

Sarath, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with reasonable price
We stayed at APK resorts for 4 nights and we enjoyed our stay there. Room was very clean, breakfast was good and the staff was very friendly. The best thing is its price. All the facilities are available within reasonable price. Hotel is at 10 min walking distance to Patong beach. Bikes are available for rent at the hotel. I recommend this hotel for the families/couples.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in overall, no free wifii in the rooms... in raining time it's but hard to walk in/out to the hotel

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

brian, aussie central coast nsw

Liked: Cleanliness, staff & service, room comfort
budget but nice
rooms adequate with mini bar etc,on expedia site states balcony ,when I got there was said price did not include balcony room ,I argued the point and won ,pool bar was closed while we were there also restaurant open only for breakfast but off season understandable,

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
If you don't mind having to walk a bit when going to the beach or going out for dinner, this is a great hotel. It's got a splendid buffet breakfast, serviceminded and polite staff and nice, clean rooms. The only annoying thing, though, is they've got some dogs locked up in cages just next to and around the hotel and they bark quilte a lot..

6/10 Okay

Gary, York, UK

Disliked: Room comfort
A disapointing time.
After arriving at the wrong APK hotel, we were taken to the right one by the hotel in their bus. There were major road were going on and the roads surronding the hotel were covered in mud, this added to the fact it was further out then expected was disapointing. We were shown to our room, which was tidy enough, but the beds were really hard and I woke up every morning with back ache. There were too 'swimming pools', neither of which really got any sun, so a walk along the mud road was required everyday.

4/10 Poor

Moshe, Atla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For students !!!
No good cervices, no conditioner , costumer service is bad !!!!

8/10 Good

Abdull

Liked: Cleanliness, staff & service, room comfort
Good for its price
Fairly good hotel if you wana go party at night and come home to a quite hotel, look after the small old security man he is number 1 best feller in the hotel

8/10 Good

PaulS

Liked: Cleanliness, staff & service, room comfort
Fantastic hotel but a bit of walk to the centre
Nice hotel, well worth the money we paid for. Room is very clean and comfortable. Even had a 32inch LCD tv inthe room. The only thing people should be aware is the hotel is about 10-15mins walk to Bangla, but along the way there are other shops. we hired a scooter which made it much quicker to go to the town.

4/10 Poor

jv

Disliked: Staff & service, property conditions & facilities, room comfort
last resort
We stayed here knowing that were were going to a budget hotel that would be a little walk to the tourist strip and only planned on staying one night anyway. However, we didnt plan on having to get a tax because we didnt feel safe enough to walk. The shower head sprayed water out from the base wear it connects to the wall and flooded the bathroom. They try to nickle and dime you at every chance possible (ex: free wi-fi is in hotel lobby only) and teh buffet is the worst deal in town. Other than that the place was decently clean.

4/10 Poor

jack

i booking 3 beds, but there are no 3 beds in this hotel. hotel is quiet far from patong street and no street light when u walk back to hotel at night

8/10 Good

M, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APK service
The hotel staff is excellent, so willing to help. Things were so smooth thanks to lady at reception, she was wonderful. Hotel is located a bit far from Phuket main street but if you don't mind walking or renting a scooter, you will sure enjoy.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel ,good location,

10/10 Excellent

Alan, England plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APK 1,2
The hotel are so nice full clean should be 4STARS not 3strs becuse full clean and good service people and swimming and etc wow lovely so freidnly with people and etc wow love it there love go there again next year mmmx

8/10 Good

Jovita, Indonesia

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Stephanie, Venice, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY AT THIS HOTEL!
This hotel is horrible...do not stay here! This hotel is not conveniently located. It was approximately a mile from the beach and town. However, the location is the least of problems regarding this hotel. The rooms only have air conditioning when you are in the room and have a key in the electrical socket. Once you leave your room...no more air conditioning. Our air conditioner broke during the evening and the hotel refused to move us to another room until the engineer looked over the problem. The hotel is dirty and the pool is not a place where I can imagine swimming---The breakfast was overpriced and nothing special. This hotel was my least favorite hotel while staying in Thailand for 3 weeks. Again....go someplace else---it may be inexpensive but it is still not worth staying at this hotel!!!!

10/10 Excellent

Naff, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st And not the Last
hotel was great!! staff were great but sometimes hard to communicate but what do you expect. Your in a foreign country..learn to adapt. Still renovating so will be so much better once its done. rooms are emaculate outside is a lil dirty but like i said maintenance in place. worth evry penny!!

8/10 Good

Ali, London, UK

Liked: Cleanliness, room comfort
Apk resort, patong beach, Phuket
This budget hotel is true value for money, hotel itself was not very impressive but room were quite big and clean with all the necessities, service was good, this hotel was located about 15 walk from patong beach, neighbourhood was surrounded by lush green mountain at the back.

8/10 Good

Mike, Jakarta

Liked: Cleanliness, room comfort

8/10 Good

Bondy, Union City, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APK 2
Overall it is a very good value hotel. This place is close to the shopping area of the Patong Beach. We walked there and never need to ride the Tuk Tuk. The breakfast provided was quite good. The only compliant I have is they didn't give us a room with balcony even though the room description indicated a balcony. They have free wifi in the lobby area, so if you bring your laptop and go online in the lobby area, it is free. Otherwise, you will have to pay a fee to use the computers in the lobby.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

6/10 Okay

MeDo, Cairo

Liked: Cleanliness, room comfort
don't expect so mush as u didn't pay much
it was a nice hotel, breakfast was nice, clean rooms, people were nice, swimming pool is just for decoration, alittle bit far from the beach, the night life& shopping center, about 20 min walking

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The rooms are the only nice thing at APK resort
I stayed at the APK Resort for 3 nights at the end of our holiday in Phuket. The location is at the back of Patong on a busy main road and not really any other hotels close by. It took around 20 minutes to walk to Patong beach. There is a bit of construction going on in the hotel and in the area so we didn't stay in the hotel much. The outside of the hotel is quite dated and not very appealing. There is only 1 old lift for the 8 floors and the pool is more like a water fountain. But after taking in all these negative things about the hotel the rooms really made it very comfortable to stay there. The decoration is very modern and comfortable and even has a spa bath on the balcony. I would recommend to stay here if you are on a budget and were only going to be staying in the room at night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice and quiet one
I stayed 4 nights in this hotel and I liked it very much, it is quiet, simple and affordable. You could walk a few minutes to the center of actions..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't regret this one
it's worth the price you pay, very simple and clean why pay more when you can have the same thing with less

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hanna, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APK
Good hotel! Pool on the rooftop and very close to everything, shopingmall, bars, clubs and restaurants! Very nice spa on the hotel but you can get cheaper if you look elsewhere. Rooms very clean and good air-con. Unfortunately the road just outside the hotel is very busy and loud. Maybe not so good if you have small children..

10/10 Excellent

Lana, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APK
My partner and I (New Zealanders) stayed at APK for 7 nights whilst in Patong. We intially booked for 3 nights just in case we wernt happy, but once there we were very impressed with the hotel, buffet breakfast, location and staff that we extended our stay. The room was just a standard room (nothing 5 star) but it was great, clean, big enough for the 2 of us and was air conditioned. The bathroom was fine, shower over bath but all in all, it was clean and everything worked properly. The buffet breakfast was great, as was the spa and massage up on level 8. The roof top pool is great, and is a good way to see all over patong. The staff are very friendly and whenever we needed assistance were happy to help. The location is perfect, its just behind the big shopping centre, is approximately a 10 minute walk to the beach but its away from the noise of the night life which is perfect. I highly recommend this hotel to anyone that wants comfortable/affortable accomodation in patong. We recommend hiring a scooter (very cheap) and using this to get around as taxi's and tuk tuks get expensive, restaurants can get pricey with the service tax they whack on to your bill so we ate most of our meals at the food centre in the shopping mall, it was great, the food is delish, cheap and the chefs are lovely thai people! Highly recommend!

8/10 Good

Lysh, Liverpool, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel for price!
We stayed for 4 nights at the APK and were very impressed with the appearance and cleanlines of the room! Hotel buffet breakfast was pretty standard, same choice everyday, though not all food was covered. Most of the staff were very friendly and helpful, the reception staff were pretty rude and there was always chaos at the desk due to language barrier and disorganisation. Free wifi in the lobby was a bonus and the computers were cheap to use (100 Baht an hour) Location wise, there's good and bad points. It's quite far to the beach, about a 15 minute walk with no shuttle service. Though it's close to the shopping centre, many food vendors, bars and restaurants. At our time of stay the pool was out if service due to building working being done on the top floor. Other facilities like the spa were available but at a higher price to spa near by.