3 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews of Avista Hideaway Phuket Patong - MGallery

5 out of 5
Avista Hideaway Phuket Patong - MGallery
39/9 Muen Ngern Road, Tri-trang Beach, Patong, Phuket

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1003 reviews" "
Rating 8 - Good. 252 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ainsa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The staff was welcoming and very accommodating.
Stayed 3 nights in Apr 2024

10/10 Excellent

Krystal

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Samik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time back to south east Asia in 30 years and it did not disappoint. The hotel is excellent with superb pools and views. We stayed in an executive pool access room which is highly recommended. Being able to go straight from your room into the pool without having to think about sun beds was superb! The staff are all fantastic but I have to mention Jag who went above and beyond to make our stay so memorable. He was a true professional and if you are lucky enough to stay at this resort he is your go to person! I also have to mention Vishal and Goldi in the Vista Restaurant - they were so friendly and always happy to help. Finally I have to thank Tong and Kaew at the Chiva Riverside bar - always smiling and made delicious cocktails!
Stayed 8 nights in Mar 2024

10/10 Excellent

Attila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing from start to finish
Stayed 10 nights in Mar 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Hartmut

Stayed 13 nights in Mar 2024

10/10 Excellent

Shama

Liked: Cleanliness, staff & service, property conditions & facilities
Overall all experience and service
Stayed 7 nights in Feb 2024
Response from Manish Pratap, General Manager on Apr 1, 2024
Dear Shama,Thank you for your review! We are glad to hear that you had an overall positive experience with our service. Your satisfaction is our top priority, and we appreciate your feedback. We are committed to providing exceptional service to all our guests, and we hope to have the opportunity to welcome you back again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here. My son turned 15 while we were here and they kept track of him and made sure he had cake the property the pools and the rooms were just lovely.
Stayed 3 nights in Mar 2024
Response from Manish Pratap, General Manager on Mar 29, 2024
Dear Alison ,Thank you for sharing your wonderful experience with us! We are thrilled to hear that you loved your stay at our resort and that we could be a part of celebrating your son's 15th birthday.Ensuring that our guests feel special and well taken care of is our top priority, and we are delighted that our team went above and beyond to make your son's birthday memorable by providing cake and special attention throughout your stay.We hope to have the pleasure of welcoming you back for more memorable moments in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice getaway from the busy downtown and enjoy all the amenities and view from the hotel.
Stayed 4 nights in Mar 2024
Response from Manish Pratap, General Manager on Mar 29, 2024
Dear Bianca,Thank you for your review. We are delighted to hear that you enjoyed your getaway at our resort and found it to be a peaceful escape from the busy downtown area. We are thrilled that you were able to take advantage of our amenities and enjoy the views from our property.We hope to welcome you back for another relaxing getaway in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

ashley

Stayed 1 night in Mar 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t have asked more for my birthday vacation. The property is beautiful, quiet, and offers some of the best food on the island at Tambu Restaurant. Above all else was the service I received from all of the staff and how comfortable they made me feel. If you’re deciding on where to stay, stop looking and book here, you won’t regret it.
Stayed 14 nights in Mar 2024
Response from Manish Pratap, General Manager on Mar 25, 2024
Dear Tyler, Thank you so much for choosing to celebrate your birthday vacation with us at our beautiful resort. We are thrilled to hear that you had a fantastic experience and that our quiet ambiance, delectable dining options at Tambu Restaurant, and attentive service made your stay unforgettable. It is truly heartwarming to know that our team made you feel comfortable and well taken care of during your special celebration. Your recommendation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, but what makes Avista Hideaway such a great place it’s the staff. Everyone was so nice and willing to help. Service is beyond excellent. Definitely would recommend to anyone. Shutout to Matt, the boogy drivers, and the rest of the team.
Stayed 6 nights in Mar 2024
Response from Manish Pratap, General Manager on Mar 25, 2024
Dear Mr. Walter,Thank you for your wonderful review. We are thrilled to hear that you had a fantastic experience at Avista Hideaway. Our dedicated team takes pride in providing exceptional service to our guests, and it is truly rewarding to know that their efforts made your stay memorable. We will be sure to pass along your kind words to Matt, the buggy drivers, and the entire team. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful 5 star hotel with fantastic staff. 4 pools including an adult pool which was much appreciated. Big room and large comfy bed. There is a unique Thai architectural design throughout the facility including the rooms and balconies. Lots of levels and stairs. The restaurants need more Thai choices and more affordable options
Stayed 3 nights in Mar 2024
Response from Manish Pratap, General Manager on Mar 17, 2024
Dear Mr. Robert,Thank you for your review. We are delighted to hear that you enjoyed your stay at our beautiful 5-star resort and that you found our staff to be fantastic. It is great to know that you appreciated the amenities, including the pools and the unique Thai architectural design.We appreciate your feedback regarding the restaurant choices and affordability. We will definitely take this into consideration as we continue to improve our offerings.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Jason Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manish Pratap, General Manager on Mar 17, 2024
Dear Mr. Joseph,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Sellie

Liked: Property conditions & facilities
Amazing resort!
Stayed 3 nights in Mar 2024
Response from Manish Pratap, General Manager on Mar 17, 2024
Dear Sellie,Thank you for your review. We are thrilled to hear that you found our resort amazing and that everything met your expectations. Providing exceptional service and ensuring our guests have a memorable experience is our top priority.We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful. Many pools , restaurants and amazing views. The rooms are clean and updated
Stayed 6 nights in Feb 2024
Response from Manish Pratap, General Manager on Mar 12, 2024
Dear Ms. Daniela,Thank you for your kind words. We are thrilled to hear that you found our place beautiful, with its many pools, restaurants, and amazing views.It is wonderful to know that you enjoyed the clean and updated rooms during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Manish PratapGeneral Manager

8/10 Good

Akash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and nice room w Mountain View. Staff and service were great. Downsides was only 2 complimentary bottled waters each day (with the heat and humidity, that is not enough), there was much noise above our room for most of our stay (it sounded like furniture moving). Location is on top of a hill so not much around easy walking distance, need to rely on taxis or rent motorbike.
Stayed 4 nights in Feb 2024
Response from Manish Pratap, General Manager on Mar 12, 2024
Dear Akash,Thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed our resort, the Mountain View from your room, and the excellent service provided by our staff.We appreciate your feedback regarding the complimentary bottled water and apologize for any inconvenience caused by the limited supply. Your comment about the noise disturbance is concerning, and we will address this with our team to ensure that measures are taken to minimize disturbances for our guests in the future.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Leroy, Manteca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel often and this resort tucked in the mountains of Patong was amazing. The views were breathtaking and the staff was outstanding. When I visit Patong again I will stay at this resort. It isn’t walking distance to the beach but for me, that was not an issue. In 5 minutes you can be on the beach by scooter or grab. I highly recommend this resort.
Stayed 11 nights in Feb 2024
Response from Manish Pratap, General Manager on Mar 12, 2024
Dear Leroy,Thank you for your glowing review. We are delighted to hear that you had an amazing experience at our resort tucked in the mountains of Patong. It is fantastic that you found the views breathtaking and the staff outstanding. We are thrilled to know that you would choose to stay with us again on your next visit to Patong. Your recommendation means the world to us, and we are glad that the proximity to the beach wasn't an issue for you. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon for another memorable stay.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manish Pratap, General Manager on Feb 27, 2024
Dear Ms. Jessica,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Olukemi, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and stay
Stayed 5 nights in Feb 2024
Response from Manish Pratap, General Manager on Feb 27, 2024
Dear Olukemi,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

8/10 Good

Diana Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was excellent. Only downside would be the Maitre d’ in the Sizzle restaurant, otherwise a great experience.
Stayed 13 nights in Feb 2024
Response from Manish Pratap, General Manager on Feb 27, 2024
Dear Ms. Jane,Thank you for your review. We are thrilled to hear that you had an excellent experience at our resort. However, we regret any inconvenience caused by your interaction with the staff at the Sizzle restaurant. Providing exceptional service is a priority for us, and we will address this matter internally to ensure that all guests receive the highest level of hospitality during their dining experience.We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. Warm regards,Manish PratapGeneral Manager

8/10 Good

Suzanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, but the bathrooms were dark and i don't think very clean. Smoke from cigarettes can get into the rooms very easily and hard to breathe. Most staff are great, but front reception girl told me to take the stairs and walk to my room with a baby in my arms instead of waiting for a cart
Response from Manish Pratap, General Manager on Feb 27, 2024
Dear Ms. Suzanne ,Thank you for your valuable feedback. We apologize for any inconvenience you experienced during your stay. Rest assured, we will address the issues with cleanliness and lighting in the bathrooms, as well as work to improve our ventilation system to minimize smoke infiltration. We also apologize for any lapse in service from our front desk staff and will address this with our team to ensure a better experience for all our guests. We appreciate your input and hope to welcome you back for a more enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Manish Pratap, General Manager on Feb 27, 2024
Dear Ms. Karen,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Kenneth

Hotel was beautiful and the staff was wonderful! I will visit again when I journey
Stayed 5 nights in Jan 2024
Response from Manish Pratap - General Manager on Feb 9, 2024
Dear Mr. Kenneth,Thank you for your kind words. We are delighted to hear that you found our resort beautiful and that our staff provided you with wonderful service during your stay.We can't wait to welcome you back when your travels bring you our way again. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Dennis

Liked: Staff & service, amenities, property conditions & facilities
Awesome hotel, the staff is lovely and very friendly and kind. Everything’s great, the view is amazing, pool is very good. I recommend taking half board, because the dinner is very very good, I want to thank you the chef. I definitely will be looking forward to go for an another vacation at this hotel. But there is one thing that I did not like about this hotel and it’s the cleanliness. To much dust in the room. They definitely need to make up the room more thoroughly at least when people move in. Overall want to say one more time thank you to the staff.
Stayed 15 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 29, 2024
Dear Mr. Dennis,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an awesome experience at our resort, and that you found the staff lovely, friendly, and kind. It is great to know that you enjoyed the amazing view and the excellent pool. We also appreciate your recommendation to take half board, especially praising the quality of the dinner, and we will make sure to pass your thanks on to the chef.Your comments about the cleanliness are duly noted, and we apologize for any inconvenience caused. We will certainly address this concern with our housekeeping team to ensure a more thorough cleaning process, especially during guest transitions.Thank you once again for your positive feedback, and we look forward to welcoming you back for another vacation at our resort. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manish Pratap, General Manager on Jan 29, 2024
Dear Ms. Karen,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Jinhang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly and helpful staffs. Quiet, safe, private, clean and with nice views.
Stayed 2 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 29, 2024
Dear Jinhang,Thank you for your positive review. We are delighted to hear that our staffs were always friendly and helpful, and that you found our resort to be quiet, safe, private, clean, and with nice views. Creating a positive and comfortable experience for our guests is our top priority. We look forward to welcoming you back for another enjoyable experience in the future!Warm regards,Manish PratapGeneral Manager

4/10 Poor

Mark

Stayed 1 night in Jan 2024
Response from Manish Pratap, General Manager on Mar 25, 2024
Dear Mr. Mark,We are truly sorry to note that your experience didn't meet your expectations. Guest satisfaction is our utmost priority, and we regret that we fell short on this occasion. We would greatly appreciate the opportunity to learn more about your concerns and address them directly. Please feel free to reach out to us so we can better understand how we can make things right. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pools and staff were amazing
Stayed 6 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 29, 2024
Dear Robert, Thank you for your wonderful review. We are delighted to hear that you had an amazing experience with our pools and staff. Providing exceptional service and creating a positive environment for our guests are our top priorities. We look forward to the pleasure of welcoming you back for another fantastic stay!Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Alexandra, Gaithersburg

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Dec 2023
Response from Manish Pratap, General Manager on Jan 29, 2024
Dear Alexandra,Thank you for your brief but positive review. We are glad to hear that you found our resort beautiful. We appreciate your feedback, and we hope to welcome you back for another enjoyable experience in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Weng Onn

Stayed 3 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 29, 2024
Dear Weng Onn Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

8/10 Good

Mourad, Montreal

Traveled with family
Liked: Staff & service
This hotel is become really old and need some renovations. We was there the first time 4 years ago and it was perfect sadly it is no longer the case. They also completly removed the free shuttle from Phuket to the hotel, it was a huge plus since the hotel area is far away on patong Hill.
Stayed 5 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 22, 2024
Dear Mr. Mourad,Thank you for taking the time to share your feedback with us. We appreciate your continued patronage and are sorry to hear that your recent experience did not meet your expectations.We understand your concerns about the resort showing signs of aging, and we take such feedback seriously. Renovations and improvements are an ongoing process for us, and your input helps us identify areas that need attention. Rest assured, we will share your comments with our management team for further evaluation and consideration.Regarding the free shuttle service, please allow us to inform we have free shuttle service to Patong, Karon and Phuket town as per daily schedule.We appreciate your loyalty and your valuable feedback, and we hope to have the opportunity to welcome you back in the future with an improved experience. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Avista Hideaway for 10 days. And I have to say we had the absolute best time. Everything about our stay was brilliant from the super friendly team like Matt & Hrang, to the delicious food especially at Sizzle Rooftop Restaurant. The room We had room 706 - the pool suite which was incredible. The room was a great size and house keeping were very reliable even for pool cleaning, as sometimes some leaves would fall into the pool. I loved the rain head shower and the fact that there was a safe in the room, the air conditioning was also top notch. The Grounds The hotel is very big and on the side of a hill, so there is a lot of walking involved. But if you’re not in the mood to walk, they have a buggie service that you can call to get picked up which we found handy as our room was quite far down the hill. We only called the buggie when we needed to go to the lobby or car park. The place is a bit or a maze and will take some time to figure out where you are going, it took us about 2 days to fully know our way around. But it’s definitely worth the walk around because the grounds are so beautiful, full of interesting trees and plants plus beautiful lighting at night. We also LOVED the views of the jungle landscape and sea view and the amazing sunsets. There are 3 main pools which are fun to hang out at, our favourite was the hillside pool which is adults only if you need a break from the kids.
Stayed 10 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 22, 2024
Dear Mr. Mark,Thank you for choosing Avista Hideaway for your 10-day stay, and for sharing such a detailed and positive review! We are thrilled to hear that you had the absolute best time and that every aspect of your stay contributed to a brilliant experience.It is fantastic to know that you enjoyed the friendly team, including Matt & Hrang, and that the food at Sizzle Rooftop Restaurant was delicious. Room 706, the pool suite, sounds like it provided a wonderful experience with its great size, rain head shower, safe, and top-notch air conditioning. We appreciate your acknowledgment of our reliable housekeeping, ensuring a clean and comfortable space, even for pool cleaning.Exploring the grounds and taking advantage of the buggie service to navigate the hillside is a great tip for our guests. We are pleased that you found the grounds beautiful, with interesting trees and plants, as well as enchanting lighting at night. The views of the jungle landscape, sea, and the amazing sunsets are truly special, and we're glad you enjoyed them.Thank you for highlighting the three main pools, with a special mention of the adults-only hillside pool. We are delighted to have been a part of your memorable experience, and we look forward to welcoming you back for another fantastic stay. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 16, 2024
Dear Mr. Charlie,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Dong

Stayed 6 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 16, 2024
Dear Dong,Thank you for taking the time to leave your feedback and for awarding us a full score. We are thrilled to hear that your experience met your expectations in every way. We consistently work hard to ensure that each guest's visit is marked by excellence and leaves a lasting positive impression.Your feedback and positive rating mean a lot to us. We hope to have the privilege of welcoming you back for another wonderful stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

mileydis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for us, We were celebrating my daughter's 15th birthday and the hotels staff helped us to celebrate to another level, the hotel is in a quite area but near all attractions and best of all walking distance to Freedom Beach. I really recommend this hotel.
Stayed 9 nights in Dec 2023
Response from Manish Pratap, General Manager on Jan 16, 2024
Dear Mr. Mileydis,Thank you so much for your wonderful review. We are thrilled to hear that everything was perfect for you, especially during the celebration of your daughter's 15th birthday. It is heartening to know that our staff went the extra mile to make the celebration extra special.We are glad you enjoyed the quiet area while still being close to attractions and within walking distance to Freedom Beach. Your recommendation means a lot to us, and we look forward to the opportunity of welcoming you back in the future. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let's start with the negative because there's so much good that outweighs it. The report sits on a hill that's off a road that appears to be inhabited by many locals. Not a bad thing by any means, but it is a bit off putting until you enter the property grounds and take in the beauty that is Avista Hideaway. On to the great. The staff and service is exceptional. I genuinely did not feel there was one need that went unanticipated. If there was any question or issue, the staff jumped at the opportunity to provide a solution. Next, the resort itself. BREATHTAKING. We got the jacuzzi suite room with the plunge pool and were legitimately sad when we checked out. We will be back in Phuket because of our time at this resort. The amenities are great. Two nice pools, although we only used our private one. Standard gym. There's a spa that we didn't get to use, but it looked nice (it was right beside our room). I was actually surprised by the cleanliness. I am a neat freak and it met/exceeded my expectations. Lastly, the food. Wow. I rarely give reviews, so this lets you know they are doing something right. Even the room service food was great. Vista restaurant takes walk ins and they have cuisines for all palates. The real star is Tambu, the Indian restaurant. It is regarded as one of the best, if not the best Indian restaurant in Phuket and I understand why. The service was immaculate and the ambience was stellar. Food was 12/10. I will stay here anytime I come to Phuket.
Stayed 3 nights in Jan 2024
Response from Manish Pratap, General Manager on Jan 16, 2024
Dear Mr. Jordan,Thank you so much for taking the time to provide such a detailed and glowing review of your stay at Avista Hideaway! We truly appreciate your honest feedback, and it's fantastic to hear that the positive aspects far outweighed any concerns you may have had initially.We are delighted that you found our staff and service exceptional, and it is heartening to know that your needs were not only met but anticipated throughout your stay. We're thrilled that you found the resort itself breathtaking, and the jacuzzi suite room with the plunge pool left a lasting impression.It is great to hear that you enjoyed the amenities, including the private pool, standard gym, and the spa. We are particularly pleased that the cleanliness of the resort exceeded your expectations.Your praise for the food, from room service to the Vista restaurant and the standout Tambu, is truly appreciated. We are glad to have left such a positive culinary impression on you.We look forward to the pleasure of welcoming you back anytime you come to Phuket. Warm regards,Manish PratapGeneral Manager

6/10 Okay

DAVID

Stayed 3 nights in Dec 2023
Response from Manish Pratap, General Manager on Jan 9, 2024
Dear Mr. David,Thank you for sharing your rating. We appreciate your feedback. We value your input and hope to have the opportunity to better meet your expectations in the future. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Dolapo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manish Pratap, General Manager on Jan 9, 2024
Dear Dolapo,Thank you for taking the time to leave your feedback and for awarding us a full score. We are thrilled to hear that your experience met your expectations in every way. We consistently work hard to ensure that each guest's visit is marked by excellence and leaves a lasting positive impression.Your feedback and positive rating mean a lot to us. We hope to have the privilege of welcoming you back for another wonderful stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Mark

Really excellent stay. I’ve stayed at several of the 5* resorts in the area and would recommend this one as being best for location/luxury/pools/sunset
Stayed 3 nights in Dec 2023
Response from Manish Pratap, General Manager on Jan 9, 2024
Dear Mr. Mark,Thank you for your fantastic review. We are thrilled to hear that you had a really excellent stay and that you consider our resort the best for location, luxury, pools, and sunset views. Your recommendation means a lot to us, and we appreciate your positive feedback.We are committed to providing exceptional experiences for our guests, and we look forward to the pleasure of welcoming you back for another outstanding stay in the future. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Alexandra, Gaithersburg

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful! Amazing service. Food was delicious and staff was amazing. It’s in a secluded area which is both a positive and a negative. The positive is that the grounds are beautiful, you feel close to natural, and the views are amazing. Negative is you are not super close to the beach or Patong (but that’s is also a positive because you don’t have all the noise). I love it! If I ever have the opportunity to return to Phuket I will definitely stay here. One of the most beautiful places ever with amazing service! Thank you!
Stayed 3 nights in Dec 2023
Response from Manish Pratap, General Manager on Dec 26, 2023
Dear Ms. Alexandra,Thank you for your heartfelt review. We are thrilled to learn that you found our resort absolutely beautiful, and we appreciate your kind words about our amazing service and delicious food. It is wonderful to hear that you enjoyed the secluded setting, allowing for a close connection with nature and breathtaking views.We understand the balance of being away from the noise but not super close to the beach, and we are glad it added to your overall positive experience. Your love for our place and the intention to return are the highest compliments we could receive.We look forward to the opportunity to welcome you back whenever you have the chance to return to Phuket.Warm regards,Manish PratapGeneral Manager

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old Hotel rooms need a makeover ASAP!
Staff were helpful and always accommodating but the rooms are old and really do need an urgent make over…. Taps had limescale all over and bathroom ceiling paint was peeling and dropping off! Shower head in bathtub was leaking and aircon temperature could not be regulated! We got the Jacuzzi Suite but the outside area with the Jacuzzi was littered with sand, leaves & dirt so we didn’t even bother to use it
Stayed 2 nights in Dec 2023
Response from Manish Pratap, General Manager on Dec 26, 2023
Dear Michael,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, and we appreciate your honest assessment.We are glad to hear that our staff were helpful and accommodating. However, we are truly sorry for the condition of your room. Your concerns regarding the limescale on taps, peeling paint on the bathroom ceiling, a leaking shower head, and issues with the air conditioning have been duly noted. Please be assured that we take these matters seriously, and we will address them urgently to enhance the overall quality of our rooms.Regarding the cleanliness of the Jacuzzi Suite's outside area, we apologize for falling short of our standards. We understand the importance of providing a clean and enjoyable environment, and we will take immediate action to ensure such oversights are not repeated.Your feedback is invaluable to us, and we are committed to making the necessary improvements. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 2 nights in Dec 2023
Response from Manish Pratap, General Manager on Dec 26, 2023
Dear Mr. Ibrahim,Thank you for your fantastic feedback. We are delighted to hear that you had an amazing stay. Thank you for choosing us. We look forward to the pleasure of hosting you again in the future. Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Manish Pratap, General Manager on Dec 26, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 Excellent

Jovan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful and so clean! Definitely would stay here again. The floating breakfast was amazing. We ate at Sizzle our first night and the ribs were the best ribs I’ve ever had!
Stayed 3 nights in Dec 2023
Response from Manish Pratap, General Manager on Dec 15, 2023
Dear Jovan,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our place beautiful and impeccably clean. Your compliment means a lot to us, and we are thrilled that you would consider staying with us again.We are glad you enjoyed the unique experience of our floating breakfast, and it is fantastic to know that Sizzle made a memorable impression on you. Hearing that the ribs were the best you've ever had is truly rewarding for our team.We appreciate your kind words and look forward to welcoming you back for another wonderful stay. Kind regards,Manish PratapGeneral Manager

8/10 Good

Sienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Manish Pratap, General Manager on Dec 15, 2023
Dear Ms. Sienna,Thank you for taking the time to leave your feedback and for awarding us positive score. We are thrilled to hear that your experience met your expectations as we consistently work hard to ensure that each guest's visit is marked by excellence and leaves a lasting positive impression.Thank you for choosing to stay with us and we hope to have the privilege of welcoming you back for another wonderful stay in the future.Kind regards,Manish PratapGeneral Manager

10/10 Excellent

Simon

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Manish Pratap, General Manager on Dec 15, 2023
Dear Mr. Simon,Thank you for taking the time to leave your feedback and for awarding us a full score. We are thrilled to hear that your experience met your expectations in every way. We consistently work hard to ensure that each guest's visit is marked by excellence and leaves a lasting positive impression.Your feedback and positive rating mean a lot to us. We hope to have the privilege of welcoming you back for another wonderful stay in the future.Kind regards,Manish PratapGeneral Manager

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hideaway no more
A larger hotel than we are used to and at first a bit disorientating but once you’ve go the handle on the layout it delivers with a breakfast ‘par excellence’, staff ready to help at every corner and a facility that covers every choice… thank you to the Avista team!
Stayed 3 nights in Nov 2023
Response from Manish Pratap, General Manager on Nov 20, 2023
Dear Mr. James,Thank you for taking the time to share your experience with us. We understand that our larger size may have been initially disorienting, but we are thrilled to hear that once you got the hang of the layout, you enjoyed a breakfast 'par excellence,' experienced attentive staff, and had access to facilities catering to every preference. Your appreciation means a lot to us. We look forward to welcoming you back for another exceptional stay.Kind regards,Manish PratapGeneral Manager

10/10 Excellent

Gurdip

Stayed 8 nights in Nov 2023
Response from Manish Pratap, General Manager on Nov 20, 2023
Dear Gurdip,Thank you so much for awarding us a full score. We are thrilled to hear that your experience met your expectations. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for another fantastic stay.Kind regards,Manish PratapGeneral Manager

10/10 Excellent

savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Fast service. Good food. Quiet environment. 7-11 in walking distance, but would be nice if the hotel had a convenient store on site.
Stayed 9 nights in Oct 2023
Response from Manish Pratap, General Manager on Nov 8, 2023
Dear Ms. Savannah,We appreciate your feedback and are pleased to hear that you found our staff friendly, the service fast, and the food good. We are delighted that you enjoyed the quiet environment and the convenience of having a 7-11 in walking distance.Your suggestion about having a convenient store on site is noted, and we will consider ways to enhance the convenience for our guests in the future.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,Manish PratapGeneral Manager