Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuala Lumpur, Malaysia

Receptionist & item charge

Posted Apr 20, 2015
1. We are shocked that The hotel charge the customers for the slippers and laundry bag. I'm not even charge these to my guess in my own hotel. Very calculative. 2. The face of receptionist shows that she thought I have no money to pay for the bills. She is just a trainee. Give a little bit of smiles and don't think your customer don't have money to pay for your 4 rooms, slippers and laundry bags.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cannes

Ce que nous espérions très bien mais sauf plage

Posted Apr 14, 2015
C'est ma première en Thailande je n'aime pas trop état moyen les coins touristiques devraient être mieux entretenus
5 out of 5
Recommended
for Everyone
by A verified travelerfrom München

1.Woche Baan Laimai

Posted Apr 10, 2015
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nice

Hotel accueillant bord de mer et proche du centre

Posted Apr 8, 2015
Pros: Le petit déjeuner, l' esthétique, la piscine
Cons: Édifier des fenêtres dans toutes les chambres
Location: Patong très animé la nuit et le choix de restaurants
Un bémol: le fond de la mer n'est pas très propre, il vaut mieux avoir des sandales de plage
5 out of 5
Recommended
for Everyone
by A verified travelerfrom melbourne

great place ,close to everything

Posted Apr 6, 2015
Pros: It was central to shopping ,beach ,restaurants and for tours
Location: Great location ,walking distance for shopping , eating and the beach
We had a great time staying here, great location, close to beach and central to everything in Patong Staff are very friendly , good pool and pool bar
3 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Good location and great swimming pool

Posted Apr 4, 2015
I stayed in this hotel for 4 nights.Its an hour drive from an airport.Hotel has lovely design and swimming pool but seems run out.My room was massive with king size bed and large power shower. Im very disappointed with hotel staff though.One day I came back to my room at 6pm and it hasnt been cleaned.I had to ask twice to get it sorted.My safe broke too and sorting it out took an hour.I was leaving early for aboat trip and requested boxed breakfast.Was assured it will be done for me but when it came to collecting it,it wasnt ready on time and I had to leave without it.Cleaner left pillow case cover inside my suitcase while cleaning my room.Other than that I was happy with my stay.Beach is 5min away from the hotel but they dont provide you with sunbeds and it was too hot to sunbathe there anyway.Pool is amazing.Loads of space for swimming and sunbeds very comfy.Breakfast was great and included in my room.I had a good night sleep as hotel is quiet and air conditioned.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
This is a beautiful hotel with a lively pool area. Great location directly across the road from the beach.
2 out of 5
by A verified traveler

Nice hotel pity about the reception staff

Posted Mar 23, 2015
Pros: The hotel itself was gorgeous, beautiful rooms and pool.
Cons: The attitude of the reception staff. They are the first people you meet when arriving at the hotel and they should make you feel welcome.
Location: Situated across the road from the beach, close to shopping, restaurants, money changers etc.
I have just come home from spending a week at Baan Laimai and I must say first off that the resort is beautiful and some of the staff were exceptional. But that is about all that it has going for it. We arrived late on the sunday night and found our room to be very nice, it was large and clean but no toilet paper. Had to ask for it and then still didn't get any so had to go down to reception 1st thing on the Monday morning after trying to get through to reception and housekeeping for a good 20 min. Finally after 10 min it was delivered. The next issue was pool towels. We had to ask about 10 times over 3 days before we were given any. It was always the same response, "your room no. and housekeeping will bring to room" Took 3 days to get them. Issue no 3 was our room swipe card. It had to be updated every second day. But they did not tell us this on check-in. We had booked a 7 night stay so surely the card should be valid for the entire stay? Apparently not. We only found this out after spending a very long hot and tiring day out to come back to hotel, walk up 3 flights of stairs and find out card does not work. Go to reception, they say " have to be updated" I asked why if I have a booking for 7 nights . They say " fixed now" But no it wasn't. so over a 7 day stay the card had to be updated 3 times. I found the reception staff to be rude and unhelpful and this spoilt our stay. We had a few other issues but overall our stay was unpleasant and I could not wait to leave.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Just ok

Posted Mar 15, 2015
Pros: Location
Cons: Pool bar & reception desk
Location: Beach is across the road, money exchange out front, lots of shopping in the street ,10 min walk to Bangla road.
Room was clean but needs updating . Nice pool bad location for pool bar it should be in the other end where the water is deeper. Reception staff could be more efficient .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MALAYSIA

NICE HOTEL CLOSE TO THE BEACH

Posted Mar 10, 2015
Pros: ENVIRONMENT
Location: BEACH AND PARTY
SUPER COMFORTABLE AND NICE, WOULD LIKE TO INVITE PEOPLE TO COME AND BOOK THIS RESORT CAUSE ITS 2 MINS WALK TO THE BEACH AND THE ROAD