Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
This is a beautiful hotel with a lively pool area. Great location directly across the road from the beach.
2 out of 5
by A verified traveler

Nice hotel pity about the reception staff

Posted Mar 23, 2015
Pros: The hotel itself was gorgeous, beautiful rooms and pool.
Cons: The attitude of the reception staff. They are the first people you meet when arriving at the hotel and they should make you feel welcome.
Location: Situated across the road from the beach, close to shopping, restaurants, money changers etc.
I have just come home from spending a week at Baan Laimai and I must say first off that the resort is beautiful and some of the staff were exceptional. But that is about all that it has going for it. We arrived late on the sunday night and found our room to be very nice, it was large and clean but no toilet paper. Had to ask for it and then still didn't get any so had to go down to reception 1st thing on the Monday morning after trying to get through to reception and housekeeping for a good 20 min. Finally after 10 min it was delivered. The next issue was pool towels. We had to ask about 10 times over 3 days before we were given any. It was always the same response, "your room no. and housekeeping will bring to room" Took 3 days to get them. Issue no 3 was our room swipe card. It had to be updated every second day. But they did not tell us this on check-in. We had booked a 7 night stay so surely the card should be valid for the entire stay? Apparently not. We only found this out after spending a very long hot and tiring day out to come back to hotel, walk up 3 flights of stairs and find out card does not work. Go to reception, they say " have to be updated" I asked why if I have a booking for 7 nights . They say " fixed now" But no it wasn't. so over a 7 day stay the card had to be updated 3 times. I found the reception staff to be rude and unhelpful and this spoilt our stay. We had a few other issues but overall our stay was unpleasant and I could not wait to leave.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Just ok

Posted Mar 15, 2015
Pros: Location
Cons: Pool bar & reception desk
Location: Beach is across the road, money exchange out front, lots of shopping in the street ,10 min walk to Bangla road.
Room was clean but needs updating . Nice pool bad location for pool bar it should be in the other end where the water is deeper. Reception staff could be more efficient .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MALAYSIA

NICE HOTEL CLOSE TO THE BEACH

Posted Mar 10, 2015
Pros: ENVIRONMENT
Location: BEACH AND PARTY
SUPER COMFORTABLE AND NICE, WOULD LIKE TO INVITE PEOPLE TO COME AND BOOK THIS RESORT CAUSE ITS 2 MINS WALK TO THE BEACH AND THE ROAD
4 out of 5
Recommended
for Everyone
by A verified travelerfrom China

Convenient and accomodating

Posted Feb 25, 2015
The location was ideal close to the beach and night life, far enough away to be quiet. A fantastic array of shops, resturants and bars with large shopping mall just 10 minutes walk away. There was a surprising amount of space at the hotel and it never seemed to get too crowded even though during spirng festival it was full. Breakfast was good plenty of choice and they kept filling the dishes as fast as they were emptied. The pool area was nice with really large pool and enough loungers that you could always find one any time of day. A great all round hotel unless you wanted high quality and service like a Continental or ShangriLa but for the price it met the expectation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phuket

Excellent,beautiful swimming pools

Posted Feb 22, 2015
Pros: Got character
Im glad that i booked this hotel on random so im glad about it !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel in Patong

Posted Feb 22, 2015
The beach is just few meters away which is awesome. Surrounded by vibrant shops and eateries, not having a dull moment. For party goers, clubs just about 15 to 20 minutes walks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location. Great breakfast and pool area.

Posted Feb 19, 2015
All was great but when advertising, the hotel needs to make it clear thst a number of rooms with no window are subjected to the nightly band until 12 am every night making it impossible to sleep. Would not book a room with this noise level. Would appeciate this information being available on online booking sites.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Great location - right opposite Patong Beach

Posted Feb 19, 2015
Pros: The location is excellent with all facilities close by and the dining & bar area is just lovely - an oasis from the hustle & bussel
Cons: I think the reception staff could do with some retraining in customer service. Noise levels were very high well into the morning hours
Location: Great location opposite the beach, shopping & within a few minutes walk to Bangla road night life.
We have stayed at the Baan Laimai previously & were very happy but this time we found the staff at the reception desk not very friendly or helpful. We stayed at this hotel with another couple as we came to Thailand to celebrate both our husbands 60th birthdays and when we arrived we were put at opposite ends of the hotel on different floor levels. We asked a couple times to be moved closer but the reception staff said no, not even with a smile. As this hotel is in the process of building/renovating/adding on rooms there was a daily constant grinding noise going all the 11 days we stayed at the hotel above our room, another reason us wanting to move. There was water leaking into our ensuite when the bathroom was being used next door. The cleaning staff were very helpful and the morning buffet breakfasts had a large variety of foods. The staff in the eating areas were very helpful. A gentleman called Alex was always happy to please any request made by us - an excellent asset to the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Bangla und Strand in der Nähe

Posted Feb 18, 2015
Party und Strand..........................................