Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler

Good enough for 2/3 nights...

Posted Feb 28, 2014 on Hotels.com
Don't book anything by the reception... Special by the sneaky manager... Watch out... Staff in the restaurant - nice and helpful. Nice clean, big rooms.
4 out of 5
Recommended
for Couples
by Ling from Sydney

Posted Jan 30, 2014
Pros: It was clean and modern yet affordable for young travellers. The pool and rooftop restaurant were fantastic.
Cons: The daily room clean could have been more thorough.
Location: The hilly location away from the bustling city centre made it more peaceful but still within walking distance from the beach.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet location

Posted Jan 12, 2014
Pros: good pools and nice rooms.
Cons: The staff are rude at front desk and my daughter left a shirt in the room wardrobe and emailed staff and it was never returned. it was lost!
Location: Go to both number 9 restaurants! best food in Patong!! down the road.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice pool to relax by, easy proximity to the beach

Posted Jan 9, 2014
A clean, well located, value for money hotel. The price was very reasonable for what you received. He staff were extremely helpful. Free shuttle bus 4 x day into the beach area. Overall, a great stay.
1 out of 5
by Fran from Perth

Horrible stay in such poor condition of the room!

Posted Jan 8, 2014
Pros: Very poor and disappointing customer service, plus the climbing of huge slope to get up to the hotel, and surrounding dirt and smells around it.
Cons: They need to have at least a staff that can understand a bit of English, as we don't speak Thai. Very poor and rude service, don't care attitude!
Location: Shopping and eating places
We were given a room, 304 on 19 Dec 2013. Don't even take it if you were given it. First, the shower is just trickles of water alternating from HOT to COLD in few secs. Second, the bed creaked so loudly at every move although I'm a light weight lady. I brought to the attention of the counter staff, she straightaway said NO change! On 20 Dec, I had to go to the lobby to use the wifi as there is no wifi in the room to write to Expedia. I left it as that and went out to do my tours. When we came back in the night, we suddenly got a call from reception to ask if we wanted to change room. I was struggling to shower w the hot and cold water while my husband answered the call. We were immediately changed to the another room in the newer block at 2211. It was a much better functioning room, with proper shower and non-creaking bed. It was also more spacious and has a balcony to the pool. Every time when we need anything, the staff can't understand a word we say, and everything was left unattended to. So it's no point talking to them. They don't understand English. On the last day of checkout, we went to the reception extra early thinking we needed ample time to go to the airport more than 3 hrs in advance. However, we were stuck at the reception for more than half an hour, trying to explain to them we didn't attend their Gala Dinner on 24 Dec, as we saw there was a billing in our bill. There was no way we cud talk to them, wasting us so much time in checking out!!
5 out of 5
Recommended
for Everyone
by Christine from Australia

Fantastic

Posted Dec 28, 2013
We arrived in the dark and were really excited to see such a beautiful hotel. Pink silk cushions every where. The staff were great and we were upgraded to the 5th floor overlooking the beach and hills. Beautiful room. Breakfast was fine. Hot and cold food. The food in the bar and restaurant was really nice and fairly reasonable. Every one was really helpful and the lobby was a nice place to sit and watch the world go by. There is a free shuttle to Patong beach a few times a day and the taxis were between 150 and 200 baht. We enjoyed our stay.
4 out of 5
Recommended
for Everyone
by Hidayah Yaya from Singapore

NIce Hotel, very big room, 40sq

Posted Nov 15, 2013
Pros: Super love the big rooms..... Clean and nice..
Cons: The wifi please.... I really had a hard time connecting to the wi fi in my room as we discovered the router are at level 3 and 1 i guess...
Location: Just one thing, the way uphill, dogs were scattered everywhere... So beware stray dogs are everywhere... Looking for food, you have to 5 min walk to
The hotel was amazing, it has a amazing view of the scenery... Was greeted with a welcome drink, staff were nice though we have a slight language barrier. Overall stay was amazing... Quiet place but I'm definately very pleased with the hotel.... ..
2 out of 5
Recommended
for Couples
by Gipsiesmarie from Australia

Disappointed as this was our honeymoon

Posted Aug 27, 2013 on Hotels.com
Would not stay there again as to difficult to get transport to various places
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 12, 2013
Good clean hotel for excellent price. They had free shuttle into patong area. If you enjoy walking you could walk to the beach. The hotel had large rooms nice breakfast and friendly staff.