Ecotours

Reviews of Casa Del M Phuket

3.5 out of 5
Casa Del M Phuket
14/8 Soi Prabaramee 3, Prabaramee Rd, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 82 reviews" "
Rating 8 - Good. 35 out of 82 reviews" "
Rating 6 - Okay. 17 out of 82 reviews" "
Rating 4 - Poor. 9 out of 82 reviews" "
Rating 2 - Terrible. 3 out of 82 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alvin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted nicely and the staff were attentive. Able to rent a scooter to get around at a reasonable rate. Rooms cleaned with out noise. Wish the water was a little hotter but otherwise it was really nice. Breakfast had ample options
Stayed 6 nights in Nov 2023
Response from The team at Casa Del M Phuket on Dec 3, 2023
Dear our valued guests,We sincerely appreciate you taking the time to share with us your experience at Casa Del M Phuket. On behalf of our entire team, thank you for allowing us to serve you.Sincerely,The team at Casa Del M Phuket

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Keiron

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Its says it’s been renovated recently…. One of two pools was closed. Rooftop bar was also closed. Clearly still under renovation.
Stayed 7 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the hotel. The staff were excellent and very helpful. The breakfast can be improved. They seem to cater for the number of guests and their nationality. As soon as the Indian guests arrived there was a much wider menu to choose from. The hotel is far from the beach and a taxi costs extra because they have to travel "up the hill". Overall I cant fault the hotel or the staff, but the distance from the beach makes it suitable for travelers that do not want to be in the center of the action. I will visit the hotel again. And lastly the hot water can be a bit hotter. We stayed in the Honeymoon rooms and I booked this for the nice bath but the water was luke warm and not hot.
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Good access to the tourist attractions, but the area where the hotel is located is not nice, a bit messy and dirty neighbourhood. Aircons are all the time fluctuating the room temperature. Overall experience is not bad for the price you pay
Stayed 9 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good stay, hotel and location poor
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The entrance to the hotel is a dingy alley way and it’s situated quite far off from the beach . The bathrooms are not up to scratch as well. The safe does not operate . There’s hardly any soaps in the bathroom . No hand towels !! I must say it’s a far cry from the pics we saw on the website
Stayed 4 nights in Dec 2018

8/10 Good

Clint

Great value for money
Stayed 6 nights in Nov 2018

8/10 Good

Watti

Liked: Cleanliness
Comfortable n cheap but far off Patong..
Room was comfortable and spacious...but the location is very far from patong beach... we regretted on the location as we have a 3yr old. I would not reccomend families with children unless u rent a car.
Stayed 1 night in Jan 2018

8/10 Good

Singh , Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Place for the price you pay!!!
Nice Place to stay for the price you pay. Hotel is on a steep hill so if you planning frequeant walking in and out then you have to reconsider otherwise it’s ok. Staff really need to learn some English as most of the staff has very poor communication skills. In hotel massage is very expensive. Honeymoon suit is way too big and empty which make it boaring. Pool excess rooms looks nice. Breakfast is very basic and everage. Altogether it’s not a bad place as price is very reasonable.
Stayed 5 nights in Dec 2017

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Was amazing. Really thankful for the honeymoon room. Bed was abit hard, but just want u to know, everything was really amazing
Stayed 1 night in Jul 2017

4/10 Poor

slimshadey, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was a very nice hotel but it was up a very steep hill walking up in the heat was the worst. Bathroom could of been separated shower n toilet but all in one.

6/10 Okay

ajay, singapore

Hotel is not near to beach.
Place is not near any shopping places or beach. Also has to walkup slope to reach hotel. Hence going to beaches n shopping has to rely on transport. Hotel only has one way transport to beach n shopping centre

6/10 Okay

Kara

Disliked: Room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rebecca CJ

Liked: Cleanliness, staff & service, room comfort
Lovely hotel but location not great
This hotel was lovely, room was very nice and shower was very good. Only issue was the location, if you don't mind being a bit further out of the centre and walking 40 minutes or getting a taxi then this is perfect. Breakfast came free with the room and was a lovely breakfast. Staff we very friendly and helpful. Would recommend this hotel.

10/10 Excellent

VARTIKA, GURGAON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLEASANT AND COMFORTABLE STAY....
IT WAS PLEASANT AND COMFORTABLE STAY....

8/10 Good

Jessica, Newcastle

Liked: Staff & service
It was nice but not the best location for the $$
It was ok. Ok area but not what we were expecting, beds are hard, bathroom was a bit awkward..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great staff and clean rooms. Highly recommend this hotel.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, room comfort
excellent
Wonderful hotel, there is however a guy selling tours directly out the front of the hotel, we made the mistake of thinking he was part of the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
The Pool access rooms were great and we were pleasantly surprised with the comfort. The access to the hotel is not great and the hotel can run more frequent services to the beach and the market area for the guests. The massage area was good and worth a try.

8/10 Good

Miss Mauritius

Liked: Cleanliness, staff & service, room comfort
Great location and service
Been here 3x now! Perfect location for us, just that little bit out of the main Patong beach area (about 5mins in a taxi) so you escape the hustle and bustle but aren't too far away when you want to go out to the markets, dinner, massage or to the main shopping centre in Patong, Jungceylon. The hotel itself is comfortable and has everything we need, however it could do with a few repairs and a fresh lick of paint to really lift it. But the rooms are clean and having just stayed in the honeymoon suite we definitely had ample space. The buffet breakfast is average, mainly Thai style options (rice and stir fry dishes) with fruit, one cereal option, toast and fresh tea and coffee. The eggs are good as you can order them to your liking. The hotel offers a free shuttle bus service a few times a day into the main precinct but we found the best way to get around is to hire a scooter for 300 THB a day - if you're game with the traffic! The staff are lovely and always happy to help and go out of their way. The pool is also very nice, however the swim up bar is not attended during the low season each time I've been and doesn't have a lot to offer when it is. May be a different story in the high season. All in all we had a pleasant stay and would return here. It's not perfect but it is value for money if you can get a good rate through booking online!

6/10 Okay

Verified traveler

Good enough for 2/3 nights...
Don't book anything by the reception... Special by the sneaky manager... Watch out... Staff in the restaurant - nice and helpful. Nice clean, big rooms.

8/10 Good

Ling, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quiet location

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool to relax by, easy proximity to the beach
A clean, well located, value for money hotel. The price was very reasonable for what you received. He staff were extremely helpful. Free shuttle bus 4 x day into the beach area. Overall, a great stay.

2/10 Terrible

Fran, Perth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay in such poor condition of the room!
We were given a room, 304 on 19 Dec 2013. Don't even take it if you were given it. First, the shower is just trickles of water alternating from HOT to COLD in few secs. Second, the bed creaked so loudly at every move although I'm a light weight lady. I brought to the attention of the counter staff, she straightaway said NO change! On 20 Dec, I had to go to the lobby to use the wifi as there is no wifi in the room to write to Expedia. I left it as that and went out to do my tours. When we came back in the night, we suddenly got a call from reception to ask if we wanted to change room. I was struggling to shower w the hot and cold water while my husband answered the call. We were immediately changed to the another room in the newer block at 2211. It was a much better functioning room, with proper shower and non-creaking bed. It was also more spacious and has a balcony to the pool. Every time when we need anything, the staff can't understand a word we say, and everything was left unattended to. So it's no point talking to them. They don't understand English. On the last day of checkout, we went to the reception extra early thinking we needed ample time to go to the airport more than 3 hrs in advance. However, we were stuck at the reception for more than half an hour, trying to explain to them we didn't attend their Gala Dinner on 24 Dec, as we saw there was a billing in our bill. There was no way we cud talk to them, wasting us so much time in checking out!!

10/10 Excellent

Christine, Port Augusta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
We arrived in the dark and were really excited to see such a beautiful hotel. Pink silk cushions every where. The staff were great and we were upgraded to the 5th floor overlooking the beach and hills. Beautiful room. Breakfast was fine. Hot and cold food. The food in the bar and restaurant was really nice and fairly reasonable. Every one was really helpful and the lobby was a nice place to sit and watch the world go by. There is a free shuttle to Patong beach a few times a day and the taxis were between 150 and 200 baht. We enjoyed our stay.

8/10 Good

Hidayah Yaya, Singapore

Liked: Cleanliness, staff & service, room comfort
NIce Hotel, very big room, 40sq
The hotel was amazing, it has a amazing view of the scenery... Was greeted with a welcome drink, staff were nice though we have a slight language barrier. Overall stay was amazing... Quiet place but I'm definately very pleased with the hotel.... ..
The view and the best to catch the sunset
The king size bed
The balcony.

4/10 Poor

Gipsiesmarie, Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointed as this was our honeymoon
Would not stay there again as to difficult to get transport to various places

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good clean hotel for excellent price. They had free shuttle into patong area. If you enjoy walking you could walk to the beach. The hotel had large rooms nice breakfast and friendly staff.

8/10 Good

Ebony-Lee, Australia - VIC - Melbourne

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

HEATHER, Australia - NSW - Hunter Valley

Liked: Cleanliness
Disliked: Staff & service
Facilities: Basic; Value: Moderate; Service: Rude, Bad, Awful; Cleanliness: Pleasant; no one could speak English

6/10 Okay

Jessica, Australia - NSW - Newcastle

Facilities: Everyday; Value: Average price; Service: Basic; Cleanliness: Neat; Rooms are all smoking & smell

10/10 Excellent

Nadine, Australia - NT - Alice Springs

Liked: Staff & service, property conditions & facilities

4/10 Poor

Jie, Australia - VIC - Melbourne

Disliked: Property conditions & facilities
Facilities: Bare minimum; Value: Unreasonable; Service: Average; Cleanliness: None; The most unpleasant experience me and my kids have ever had, the unhygienic pool water led to my kids visiting the hospital ruining the holiday.

6/10 Okay

Katherine, Australia - VIC - Melbourne

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Nothing special, Ordinary; Value: Acceptable price; Service: Friendly, Courteous;

4/10 Poor

Chris, Australia - NSW - Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Brad, Australia - NSW - Sydney

Liked: Cleanliness, staff & service

8/10 Good

Anthony, Australia - SA - Adelaide

Liked: Cleanliness, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Sufficient; Cleanliness: Pleasant; Probably shuttle should be more often

8/10 Good

Tan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Modern, Nice ; Value: Affordable; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant;

8/10 Good

Bretto

Liked: Staff & service, room comfort
Disliked: Cleanliness
Enjoyable time
Hotel staff very friendly and helpful,,honeyroom very spacious and comfortable,2 swimming pools and a good selection for breakfeast. Position not so good if want to walk mostly get tuk tuks or taxi and cleaning of rooms average and a lot of constuction close to hotel.

6/10 Okay

Chris562oc

Liked: Cleanliness, staff & service, room comfort
Nice hotel
It's a good 25min walk to the beach. A lot of taxi don't know where the hotel is at. Overall it's a nice hotel for the price.

8/10 Good

Anonymous

Liked: Cleanliness, room comfort
Nice.
It was very chill.

4/10 Poor

Aztroranger

Liked: Staff & service
Disliked: Cleanliness, room comfort
It was just OK
Phuket is wonderful and Pantong beach is very nice. This hotel however is located a bit far from the action and you will have to get a taxi or tuk tuk to get to the beach that will be 200 baht per trip so it gets old. Also the hotel is NOT four stars that is for sure at most on a good day two stars. The staff is friendly but, something is missing.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
Location: It was a bit off the
Location: It was a bit off the road and up on the hill so it was quite difficult to find (not many people have heard of the name). It's recommended that one should refer to the Green Mountain Hotel (which is better known and only next to the M Resort) when get lost. Room and breakfast: Room was spacious but without view. It did not look as good as the website picture though. Breakfast selection was good at this star-rating hotel. Other facilities: The roof-top bar claimed to have 180 degree view of the Patong Beach but it didn't. The Patong Beach was far away.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
Excellent hotel and Staff
The hotel staff was extremely helpful. The location is about 10-15 minute walk to Patong beach with dozens of food stands and shacks along the way. If you are going to Thailand to experience the food, this is definitely the place to stay.

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2023

6/10 Okay

Rolf C

Traveled with group
Liked: Cleanliness
Ok men inte mer
Lite missvisande på bilder och beskrivning. Finns endast en pool t.ex. Den stora poolen på de första bilderna man ser är ej i bruk så ingen poolbar finns. Ingen restaurang finns heller, de ordnar frukostbuffé men sedan inget. 1 liten buss ner till stranden som går klockan 10 men ingen skjuts upp igen. Läget är besvärligt det blir oftast taxi eller tuk tuk både upp och ner till banglaområdet. 200-400 bath får man räkna med enkel tur. Vissa vill inte ens köra dit då det är jobbigt att ta sig dit och därifrån både på grund av den lilla väg som leder till hotellet och de branta backarna dit. Appen bolt rekommenderas. Trevlig personal och ganska välstädat, när dom upptäckte att jag sov ganska länge på morgonen så la dom städningen av mitt rum på eftermiddagen varje dag. Finns möjlighet att boka resor,tvätt och moped på nedervåningen men moped rekommenderas av mig endast om du har vana att köra p.g.a den farliga och väldigt trafikerade utfarten. Stod att mitt premium rum skulle vara 60m² men enda skillnaden från min kompis 24m² rum var poolaccessen.
Stayed 14 nights in Mar 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Super hôtel septique au début avec la pente à monté mais des que j avais louer un scooter nikel calme propre. 10 jours chambre spacieuse d'où he italienne top produit de bain chaque jours renouvelé et bouteil d eau café thé....
Stayed 10 nights in Jan 2020