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Reviews of Cello Hotel

3 out of 5
Cello Hotel
74/1 Nanai Road, Patong, Phuket

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 39 reviews" "
Rating 8 - Good. 14 out of 39 reviews" "
Rating 6 - Okay. 7 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness
Check in process was long, staff member seemed very confused and had trouble locating our reservation. Cleanliness level was good in the lobby, but rooms could use a lot of improvement. WiFi was very spotty and only worked in the lobby.
Stayed 4 nights in Dec 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Long and well deserved review.... I was going to leave a 5 star review regardless of my last day, but after what happened, I wish I could give this place all the stars. Woke up in the morning of my last day violently ill with food poisoning. By check out time, I was still sick and really not in good shape. The staff here went far and beyond what anybody could ever hope for, one woman went to the chemist on her own accord and bought me medication out of her own pocket and tried to refuse my money for reimbursement, she then let me rest on a couch recovering until my ride to the airport arrived. They showed such compassion and genuine concern for my health that was not expected but so happily received. There is a sign on the wall, "Come as a friend, leave as family." This statement could not be any more true. These people really do care about their guests. Thank you so much for a lovely stay. I can guarantee that I will be back. Best wishes to Cello Hotel.
Stayed 4 nights in Jan 2019
Response from cello hotel on Feb 24, 2019
Thank you for your review we looking forward to see you soon.

6/10 Okay

ryan, malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very close to the banzaan night market
quite near to the banzaan night market and shopping mall. location wise is good. water clogging in the bathroom as if you take shower more 10 min it started to flood.. no hair dryer so u need to borrow from the counter. no hanger in the closet so u need to bring your own? actually i am kind of surprise that there are no hanger in the closet.. the internet connection was poor, so u might need to go to the lobby for surfing.
Stayed 3 nights in Mar 2018
Response from Mai on Apr 27, 2018
Thank you for your feedback . We will use your feedback for future improvement.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Geoffrey Charles, Beijing, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A horrible experience. A nightmare. Never again!
I had a very bad experience during my stay at this hotel. On check-in, I asked the staff at the hotel reception if the room had a safe box. I was told that the room did not have a safe box, but I could use the safe box located at the hotel reception. When I questioned the security, I was told not to worry as there was a 24-hour security camera installed. The next morning I deposited my valuables in the safe box located at the hotel reception, and then left the hotel. I returned to the hotel a few hours later to discover that someone had stolen a significant amount of cash from my safe box. I immediately reported this to the staff at the hotel reception, but they didn't seem to be interested in helping me. I then asked the hotel staff to call the police, but they seemed hesitant. I then walk to the nearest police station where I made a report of the stolen cash. To my good fortune, 2 policeman escorted me back to the hotel. The police reviewed the video footage and noted that the security cameras were switched off for 6 minutes just a few minutes after I deposited my valuables in the safe box and left the hotel. The evidence suggested that an employee of the hotel was responsible for the thief of my money. The manager of the hotel was informed and the money was returned to me. My holiday in Thailand was completely ruined with what I had experienced at the Cello Hotel, where I stayed the last 2 nights of my 2 week holiday. I have nothing other than a bad memory of this hotel.
Response from Cello Team on May 7, 2016
Dear Geoffrey Charles, Thank you kindly for staying at Cello hotel and for taking the time to review us. I really am sorry that you did not have an overall enchanted experience but I do accept all your comments and we will take them on board to continually improve guests experience and please noted that we have private safety box available for the guest. we already fix the camera record and I hope you will come stay with us again in the future to see the result of this and as our property matures. Thanks once again for your very valuable feedback. Best regards, Cello hotel team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Cello Hotel Team on Dec 4, 2015
Dear guest, Thank you very much for your stay and for your kind words about our staff. We hope to welcome you again in the near future and we wish you all the best until then. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and central location,close to shops,etc.
stayed from monday. to monday,would have liked to stay longer,so much to see and do,10 days would have been much better.

2/10 Terrible

Shanny, Kuala lumpur, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is not a hotel as described, its a lodge.
there is zero facilities in this so called hotel, no drinking water, no water heater, room is full of dust and the bed is hard as rock. Gloomy lighting.Room door does not have security look from inside. No safe feeling for lady travellers ..anyone can break into the room. The location of this hotel is about 10mins DRIVE to the beach and not as per claimed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service; great room
Our stay was marvelous. We enjoyed great customer service, a huge room considering its price, and it is such a convenient location!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable Hotel.
You get the best from the money you paid. It's hard to find same quality of room and service with the price 490BHT per night(in Low Season) in nearby locations. In many of the budget hotels in tropical places in Thailand you feel kind of smell in room, and on sheet and pillows, but this place was very clean and the room and sheets were smelling nice and look clean.In addition, the HongKong young man (forgot the name) in the reception also was a very nice, friendly, and helpful person for guiding us.

10/10 Excellent

Karen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice cosy hotel with really friendly staff!
nice cosy hotel, located at a pretty lively street, you wouldn't have any problem finding your dinner or lunch there, on top of that, there's a lot of travel agent along the hotel in case if you would like to book a tour during your stay, wi fi is available in every room but maybe my room was in the corner therefore the wi fi signal wasn't that strong, but you can always go down to their lobby and use their wi fi. a bit far away from the beach, but overall it's a pretty nice cosy hotel to stay, would definitely recommend for traveller with limit budget to stay into that hotel. :)

8/10 Good

Axe, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, room comfort
Cheap, Clean and Friendly.
Looking for a good cheap hotel? Then this is it. The pictures probably make this hotel look better than it actually is, but that said, it really isn't bad. I opted for a rear facing room and was on the 3rd floor. There's no lift only stairs - for me not an issue but others may not like that. The view from my room was very 'industrial'. The room was very clean however there were some light globes that were out and after some heavy rain the window did leak and water puddled on the floor. Not a major issue for me - and perhaps I should have notified the staff, i just couldn't be bothered - but it's worth reviewing the hotel as it truly was. For ~$18AUD a night - I really wasn't going to complain about much really. After spending ^$150AUD a night at a nearby 4.5 star resort 6 months prior for a room with similar features I figure its actually not a bad place to stay. Sure it's not as good as the pics make out, the room maintenance was a little lacking, and the view wasn't great, but the staff were nice, the place was clean and it was cheap, not to mention its within easy walking distance to Jungceylon and Bang La Rd.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Nice basic hotel
Ok location, clean and spacious rooms with AC, fridge and balcony. No luxury, no elevator, storage for valuables in reception only. Friendly staff, and good price. Highly recommended if you're not looking for luxury.

8/10 Good

Dippies, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just good as a budget hotel. Can't expect more....
Clean and no-frills hotel. Just what you need as a budget hotel. Courteous front desk. Good location - close to market places. Small but decent restaurant. Had an issue with the air-con but was addressed immediately. Cleanliness - very good. Shall stay again....

4/10 Poor

Joe

Disliked: Property conditions & facilities, room comfort
Ok for a budget stay with wifi
A tidy and clean budget hotel. Everything is ok, surround by plenty of restaurant and groceries store. Mall, Thai night market all are in walking distance

8/10 Good

Verified traveler

Small Old But worth the money
The hotel was old and small , and on the picture it looks much better , no pool , parking for 2 cars only , but after all that still for 1100 in high season is very good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy love The Cello
The staffs at the Cello Hotel where very friendly, they were a lot of fun and very helpful. The whole experience was wonderful my boyfriend and I had a great stay. Hotel was in a fantastic location close to everything; rooms cleaned well (on request, make sure you put your make up room sign on the door when you need room cleaned) air con cool and worked a treat. Overall very happy would defiantly return.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to Patong Beach
Convenience and affordable Hotel in Phuket, close to heart of Phuket. Strongly recommended for 1st time traveller to Phuket .Improvement : room feature like kettle, adaptor and hair dryer needs to be in place for guest.

8/10 Good

Chan, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
The Hotel location is good . Staff very helpful in every which way Very good attitude. the only thing there is no elevator but the staff assisted in taking up the luggage. I like an elevator.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
4* hotel at price of daily internet charge in singapore...
very good location, all nearby, 15 min walk to clubs and beach nice european girl at the reception next to locals, good feeling rooms are excellent - new, clean, bed for very good sleep may be a bit noisy as it's rush street but i like it, if you want tranquile place don't go to patong will come back

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huono internet yhteys ,siiteys hyvä ,tullessa kiva vastaanotto
Stayed 1 night in Mar 2020

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Erno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from cello team on May 9, 2019
thank you for your feedback.

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities
Trevligt centralt hotell
Väldigt prisvärt hotell, nära till stan, men endå relativit tyst på natten. Trevlig och serviceminded personal. Frukost ingång likaså gratis wifi. Ett litet minus är att fastigheten saknar hiss.
Stayed 7 nights in Mar 2019

8/10 Good

Oliver

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Erkki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mukava mesta. Kaikenlaista toimintaa iltaisin.
Stayed 2 nights in Feb 2019
Response from cello on Feb 26, 2019
Thank you so muchk for your feedback we looking farward to service you next time

6/10 Okay

veijo

Liked: Cleanliness, staff & service
Stayed 13 nights in Sep 2018
Response from Mai on Oct 9, 2018
thank you for your feedback

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

veijo

8/10 Good

Esa, Suomi

Liked: Cleanliness, staff & service, room comfort
Hinta ja laatu kohtaavat
Huoneet isoja ja siistejä. Sopiva etäisyys rannalta. Ilmastoitu.Rahoille vastinetta.

4/10 Poor

Juha, Joensuu

Disliked: Staff & service, property conditions & facilities, room comfort
Kaukana rannasta
Vanhahko vaatimaton hotelli vilkasliikenteisen kadun varrella.Huoneet isot riittävästi kaappitilaa.Ei hissiä.Rannalle turhan pitkä matka.Hinta ja laatu ei kohtaa.Toimii itsepalveluperiaatteella.

4/10 Poor

Nico, Padova

Disliked: Property conditions & facilities, room comfort
Hotel normale in Nanai Road
Hotel situato all'incrocio tra Soi Banzaan e Soi Nanai, ci ho soggiornato una sola notte, stanze normali, pulizia appena decente, hotel un pò datato. E' il classico hotel della zona senza ascensore con le scale ripide e con i gradini piccoli, arredamento datato: Prezzo in linea con i servizi offerti.

6/10 Okay

Sebb, Berlin

Liked: Cleanliness, staff & service, room comfort
Ausreichend komfortables Budget-Hotel
Das Cello-Hotel verfügt über geräumige Zimmer, Betten haben (angenehm) feste Matratzen. Die Sauberkeit ist sehr gut. Die technische Ausstattung ist etwas in die Jahre gekommen. Die Lage ist etwas abseits vom großen Touristenstrom in Patong.

8/10 Good

coffeelotus, Guangzhou

Liked: Property conditions & facilities, room comfort
good place
we live here for 3 night, the first one night is lack of hot water, the 2nd and 3rd night is OK, good location, very convenient.
Dear guest, Thank you very much for your staying in Cello Hotel . We will forward the issue to our management. We hope to welcome you again in the near future and we wish you all the best until then. Kind regards,

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
smutsiga och ihåliga lakan
Lakanen var missfärgade, det låg sand på dom och det fanns flera hål. Det är ofräscht.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grei betjening, ligger like ved et stort kjøpesenter. Gå avstand til stranden. Anbefales.

4/10 Poor

Loke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disapointed
we booked this hotel over New Year, the pictures and the information did not match at all. This can not possibly be renovated. The balcony was localized to a backyard with useless views. In addition, the unit for AC: n located on the balcony with a terrible sound. because the price was quite high and the hotel in general was mediocre, it becomes a weak ok.

8/10 Good

Mogens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Svært at komme væk fra igen.
Vi skulle kun have 2 overnatninger, men endte med 4 ekstra.Sødt og smilende personale.