2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Centara Karon Resort Phuket

4 out of 5
Centara Karon Resort Phuket
502/3 Patak Road, Karon Beach, Karon, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 292 out of 669 reviews" "
Rating 8 - Good. 262 out of 669 reviews" "
Rating 6 - Okay. 83 out of 669 reviews" "
Rating 4 - Poor. 21 out of 669 reviews" "
Rating 2 - Terrible. 11 out of 669 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Gary

Stayed 1 night in Jun 2023

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family. Great hotel and my kids loved the pool. Only down side was their breakfast which was average. Apart from that everything else was really good. I’d stay again.
Stayed 5 nights in May 2023
Response from Management Team on May 16, 2023
Dear Ms. Ross,We would personally like to thank you for taking the time to communicate your valuable feed back to us following your recent stay at Centara Karon Resort Phuket.Your extremely valued feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectations.We were pleased to read you enjoyed your stay and may we take this opportunity to thank you again for staying with us and we very much hope to welcome you back to Centara Karon Resort Phuket when you are next in Phuket or one of our other Centara hotels throughout Asia.Yours sincerely,Management Team

6/10 Okay

Mohammad Majid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel building poorly decorated hot water very slow and sometimes not available and too much noise from the bars around very difficult to sleep at night
Stayed 8 nights in Apr 2023
Response from Management Team on May 21, 2023
Dear Mr. Mohammad, Thank you for staying with us during your recent holiday and for taking your time-sharing feedback here. We are sorry to read your disappointment and apologies for any inconvenient caused during stay. All the feedback provided has been noted. Your feedback is utmost appreciated and gives us an opportunity to improve ourselves. On the other hand, we trust that you have had an enjoyable time in Phuket and that you had a safe journey home. Sincerely yours,

10/10 Excellent

Ashten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2023
Response from Management Team on May 21, 2023
Dear Ashten,Thank you for being with us recently and for taking your time sharing excellent review here in this forum.We do hope to have the opportunity to welcome you back in the near future. Sincerely yours,

6/10 Okay

Robert

Stayed 1 night in Mar 2023
Response from Management Team on May 21, 2023
Dear Mr. Robert,Thank you very much for choosing us as a destination recently and for taking your time-sharing rating us here.We are all pleased to know that you have enjoyed your stay with us, especially the services encountered with our staffs. We trust you had a safe journey home and wish to welcome you back to the Land of Smiles during a future holiday.Sincerely yours,

8/10 Good

Julie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The property it’s self pools etc were excellent, the rooms are a little bit tired and could do with a refresh, we had breakfast included in our package and the food was fantastic. Would recommend the Centura to family and friends
Stayed 10 nights in Mar 2023

4/10 Poor

Tatiana

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Facility is run down, not well maintained, old, overly priced. Also located in really dirty area.
Stayed 4 nights in Feb 2023
Response from Centara Karon Resort on Feb 28, 2023
Dear Tatiana,Thank you for choosing us as a destination recently.I do regret to hear that this stay was not up to your expectation in certain areas. On behalf of the team, please accept my sincere apologies we letting you down. Your comments were taken on board for our improvement.Sincerely yours,BallGeneral Manager

10/10 Excellent

Michael, Kilcoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything
Stayed 14 nights in Feb 2023
Response from Centara Karon Resort on Feb 22, 2023
Dear Michael,Thank you for being with us recently and for this briefed but excellent review. We all pleased to know that you have very much enjoyed this visit and look forward to welcoming you back again when you are next in Phuket.Sincerely yours,BallGeneral Manager

10/10 Excellent

LYE IM

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The resort is clean and service is good
Stayed 5 nights in Jan 2023
Response from Centara Karon Resort on Jan 29, 2023
Dear LYE IM,Thank you for being with us recently and for this briefed but excellent review.We all pleased to know that you have very much enjoyed this visit especially services from our team members. Look forward to welcoming you back again when you are next in Phuket.Sincerely yours,BallGeneral Manager

8/10 Good

gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room and lovely pool
Great location and lovely room in the superior deluxe. Comfy beds and great cleaning service every day. Breakfast is a bit hectic (especially egg station.. Wish they would just cook and leave out rather than order as lines are long) and the cutlery change over is not quick enough so you have to wait a bit. Food is superb ate in the Azure restaurant in the evenings a few nights too. Cocktails are good and pool is clean. Pool towel service gets abused so some mornings we couldn't get a towel (it was January so super busy). Staff were friendly and helped with our journey to the airport. Gym was clean and cool with attentive staff.
Stayed 7 nights in Jan 2023
Response from Centara Karon Resort on Jan 28, 2023
Dear gemma,Thank you for choosing us as a destination recently and for took your time sharing feedback here in this forum.We all pleased to know that you have very much enjoyed your visit. More importantly, services encountered with our staffs throughout your stay.Look forward to welcoming you back again when you are next in Phuket.Sincerely yours,BallGeneral Manager

8/10 Good

Melanie, london

Traveled with partner
Liked: Amenities, property conditions & facilities
Gardens create beautiful ambience with little paths and lots of greenery. Room was comfortable and spacious with lovely balcony overlooking the pool. Staff are utterly vacant. Very poor English, good at being polite and not much else. Our Queries or questions were never addressed, and that’s is if you could even find someone to ask.
Response from Ball on Jan 11, 2023
Dear Melanie,Thank you for choosing us as a destination recently, and for sharing this nice review.We all pleased to know that you have overall enjoyed your visit. At the same time, please accept my sincere apologies for the lack of services handling by our staffs at some points.Sincerely yours,BallGeneral Manager

6/10 Okay

Ilya

Traveled with family
Disliked: Property conditions & facilities
Issues with plumbing at bathroom Staff has almost zero knowledge of English Breakfast is ok, but can be a bit better Old hotel needs more maintenance
Response from Ball on Jan 11, 2023
Dear Ilya,Thank you for being with us recently and for took your time sharing feedback here.Despite we all pleased to know that you have overall enjoyed this visit, but I do regret to hear that you have been through some minor defects in room as well as services broke down at some stage. Please accept my sincere apologies for these.Sincerely yours,BallGeneral Manager

10/10 Excellent

Randy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The food, the Taff, the playground for the kids the swimming pool. Really it was nice
Response from Ball on Dec 27, 2022
Dear Randy,Thank you for being with us recently and for an excellent review leaving here.We all pleased to know that you have pretty much enjoyed your visit, especially services from our staffs.Look forward to welcoming you back again when you are next in Phuket.Sincerely yours,BallGeneral Manager

8/10 Good

John

Traveled with group, Traveled with family
Liked: Amenities
Great location easy walk to beach and markets. Pools were good. Unfortunately resort had a vomiting and diarrhoea bug going around it and many people were sick more hand sanitiser required
Response from Ball on Dec 28, 2022
Dear John,Thank you for choosing us and for being taken your time sharing your feedback here.Despite I am pleased to see that you have overall enjoyed your visit, but I do regret to hear your comments on our cleanliness. We did not have sickness directly concerning our hygiene protocol reported during your stay but we take this seriously. Your comment was taken on board.Sincerely yours,BallGeneral Manager

8/10 Good

James Edward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great pools and outdoor areas. The rooms are getting old now.
Stayed 9 nights in Nov 2022

6/10 Okay

Anthony

Stayed 7 nights in Oct 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to Karon
Amazing stay Karon Beach
Stayed 8 nights in Aug 2022
Response from Ball on Aug 24, 2022
Dear Ms. Purves,Thank you for choosing us as a destination recently and for taken your time sharing this excellent review. It was really nice to hear that you have very much appreciated our hotel and services encountered with our staffs.Sincerely yours,BallGeneral Manager

6/10 Okay

Geoffrey

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A bit disappointed
Hotel is tired and aircon did not work well. Staff did their best to help but never fixed. The room was was okay but I expected better from the Centara.
Stayed 4 nights in Aug 2022
Response from Ball on Aug 24, 2022
Dear Geoffrey,Thank you for choosing us as a destination recently and for taken your time sharing your feedback here. Please accept my sincere apologize we let you down this time. Your comments were taken on board for our improvement.Sincerely yours,BallGeneral Manager

10/10 Excellent

william john

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like location the best.. hotel staff was friendly.. fitness club was good.. . Happy hour. Was enjoyable.. l come again next year..
Stayed 17 nights in May 2022
Response from Ball on Jun 13, 2022
Dear william john, Thank you for being with us recently and for taken your time sharing an excellent review here. We all pleased to know that you have very much enjoyed your visit and look forward to welcoming you again next year as mentioned! Sincerely yours, Ball Genera Manager

10/10 Excellent

Marlee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice welcome and lovely room by the pool
Stayed 1 night in May 2022
Response from Centara Karon Resort on May 5, 2022
Dear Marlee, Thank you for being with us recently and for leaving nice review here in this forum. We all pleased to know that you have very much enjoyed your visit and do look forward to welcoming you back again when you are next in Phuket. Sincerely yours, Centara Karon Resort

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was nice and staffs were very helpful. View from the room was beautiful.
Stayed 1 night in Aug 2020

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not recommend more highly
Amazing place,excellent warm and friendly staff,nothing was too much bother,very clean bedrooms and bathrooms and well manicured gardens with 3 excellent swimmimg pools,restaurants all spotless serving a great choice and very tasty food 10/10
Stayed 11 nights in Mar 2020

10/10 Excellent

paul

Stayed 8 nights in Feb 2020

10/10 Excellent

Jools, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After we changed rooms after the first night (originally paid for a room with a sea view) and were given a quieter - and larger room by the lagoon pool, we were much happier to stay there for two glorious weeks. The breakfast in the Azure restaurant was excellent, plenty to choose from, well stocked up, with different hot dishes available each day. Everywhere was spotlessly clean, staff were friendly and keen to please. I would definitely stay here again. Our room was kept spotlessly clean by the lovely housekeeping staff, nothing was too much trouble. The location is a short walk away from Karon beach, the temple, late market, lots of great restaurants as well as the Family Mart, 7-11, Tesco Lotus a short distance. We absolutely loved our holiday here, the weather didn’t disappoint, all the Thai people were lovely, a truly relaxing holiday - wish I could afford to go straight back!! Thank you Centara for looking after us so well.
Stayed 15 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room slightly dated, in need of touch up, faulty tv, balcony doors, and sink. Shabby in places. Fantastic location and grounds excellent food.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2020

10/10 Excellent

Oz, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service:) they made my stay very enjoyable. I recommend to anyone looking for a place which has everything!
Stayed 10 nights in Dec 2019

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karon stay
All ok except the air con in room could be better Would stay again when in Karon
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. The staff were extremely friendly & helpful.
Stayed 9 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Pools : Has 3 pools , one for young families, beautiful grounds, Staff: lovely staff whom try to help out, even at time with lots of communication issues due to language. We needed to scan and email a document urgently, whilst a male staff member said immediately that cannot be done, later on a lady at reception advised him that it can be done at business centre and helped us out. So some training of the guys wouldn’t harm. Restaurants ambience: the actual space of restaurants are beautiful and Airy. Cons: Room are up to 3 levels with no lift , yes no Kidding. Rooms ( we stayed at Tropical rooms), have scratched basic rundown furniture and fixture (lampshades are discoloured and old), there is one PowerPoint that you can use under console table, no USB port, no chest of drawers. The tap was actually broken off the counter top and cracked basin. The back staircase crumbling (see photos). Beds are ok not firm. In- hotel treatments are at least x3 $$$ of outside. There is one control for lights on one side of bed! There are no pool towels next to the pools , you have to walk to the lobby to get them or exchange them which can be abit of a walk. Pool table: there is a pool table which has the same theme I.e. tired, the balls are Knocked around and bumpy but never been replaced. Breakfast: limited options and horrible food, dishes filled up with basic repetitive items: different kinds of eggs! Limited gym and pool opening hrs
Stayed 8 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
We had a wonderful break meeting up in Phuket with family Whilst we had a great time the hotel rooms were very basic and extremely tired The staff were always friendly and kind And the cost of eating and drinking at the hotel was rather high.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

EH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to all shops and bars with a short walk to the beach.
Stayed 5 nights in Nov 2019

8/10 Good

Roisin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great hotel
Great hotel and would return if in the area again. Good location, nice big rooms, the only thing I would say would be they probably need an upgrade but apart from that everything was brilliant!
Stayed 6 nights in Nov 2019

10/10 Excellent

Eli, Austin, Tx USA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was very clean. We did however find a condom wrapper under the bed that stayed there for 2 days before we threw it away ourselves. Restaurant was pricey but delicious.
Stayed 4 nights in Nov 2019

8/10 Good

C.A.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that its within walking distance of a lot of restaurants, souvenir shops, and the beach. I didn’t like the pool closing at 6pm. I like late night swims. Also, the rooms were not cleaned thoroughly. We found a condom wrapper on the floor as we walked in to the room our first day. Gross.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, food and happy with our rooms. Definitely return
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area location and it's spacious
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 13 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2019

8/10 Good

Jelvas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service
Family Holiday
The rooms are a bit dated and internet is fair to good. There is plenty to do nearby and the hotel provides a shuttle (at discounted price) to nearby Patong mall. The hotel and surrounding area had a party atmosphere. The hotel does a v. good job of accommodating guests needs. Our room was damp and the hotel was able to change us to another room. The pools were nice and the children enjoyed the water slide. The resort also tries hard to put reasonably priced extra activities together for young children like pool games or cupcake decorating class. I was surprised by the 10% surcharge at the resort/hotels which was on top of the 7% VAT and the TIP. What I would normally TIP decreased because of the surcharge. I was told that the surcharge was separate then the tip and would go the hotel. I think a surcharge is appropriate but only if it is as a tip to increase the living wages of those in the service industry not the bottom line for the hotel profits.
Stayed 4 nights in Jul 2019

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Kiwis in Phuket
The resort was well located, the staff where very friendly and helpful, unfortunately the resort is overdue for a make over, the rooms are dark and musty. There is no lift in the wings so carrying suitcases down stairs is not the best.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the service , meals and the facilities was amazing
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and the most friendliest if staff,it was a pleasure to stay 😊
Stayed 7 nights in Jul 2019

8/10 Good

Trish, Sutton

Liked: Cleanliness, staff & service, amenities
The staff were very friendly and helpful,the choice for breakfast was excellent and the pools were great.
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2019