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Reviews of ASHLEE Plaza Patong Hotel & Spa

4 out of 5
ASHLEE Plaza Patong Hotel & Spa
34/50-57, Prachanukhro Road, Patong, Phuket

Reviews

6.8
Rating 10 - Excellent. 47 out of 357 reviews" "
Rating 8 - Good. 140 out of 357 reviews" "
Rating 6 - Okay. 91 out of 357 reviews" "
Rating 4 - Poor. 44 out of 357 reviews" "
Rating 2 - Terrible. 35 out of 357 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marc, St Albans Park

Liked: Cleanliness, staff & service, amenities
Very handy to Malin Market (1 min walk) Quiet location, clean rooms.
Stayed 10 nights in Jul 2023
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

6/10 Okay

Manuel Guajardo

Liked: Staff & service
The property overall Was OK. Wi-Fi connection was not the best.
Stayed 12 nights in Feb 2023
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

2/10 Terrible

Judy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
It’s terrible because they can’t speak English and coominication is very hard. I have to wait for the manager to explain myself because I have problem. There is no microwave and plates to use. I don’t think that hotel is terrible nothing in there! Don’t want to come back there.
Stayed 8 nights in Mar 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

6/10 Okay

shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok.
It a nice hotel but the area sucks. Their food is awful. No service at the pool. The amount of motor bikes reving their engines at all hours of the night. I got mo sleep.. the staff was awesome very friendly but they need to speak more english.
Stayed 4 nights in Mar 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

8/10 Good

Verified traveler

Stayed 16 nights in Feb 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget friendly hotel
Good hotel close to OTop Market. Night markets close. Roof to pool doesn’t offer much shade but it’s a nice pool. Self serve laundry is cheap, 80Baht and detergent and softener provide. Decent breakfast . Beach is about a 18 minute walk.
Stayed 15 nights in Feb 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The attitude of the staff are poor! They are not helpful at all! I broke a glass and asked them to replace for me at night. They didn’t respond even if I asked for three more times. In the next morning, a new glass came together with a 40b bill. Nobody say anything to you but a bill on the table. One more thing which is very ridiculous is that they fold the towels on the floor right beside the elevator. That’s the towels that all the guests use everyday. Is it a joke? I will not stay here again and I will not recommend this hotel to anybody!
Stayed 6 nights in Feb 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

6/10 Okay

Miles

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 10 nights in Feb 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

10/10 Excellent

Susanna Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very kind and helpful. Would love if pool was open later, but this is all, everything else was very good.
Stayed 4 nights in Feb 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

6/10 Okay

Bob, Carmarthen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I found the air conditioning fans in the alleyway outside my balcony door extremely loud causing a lack of sleep ! also the white Silicon sealant in the shower was covered with black mould
Stayed 13 nights in Jan 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

2/10 Terrible

m

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service pictures on the website misleading and unimpressed not clean
Stayed 15 nights in Jan 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and close to everything. The market was very close by and the staff was helpful.
Stayed 4 nights in Jan 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

2/10 Terrible

Berkant

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Do stay
Pretty bad hotel staff was rude and the pool is nothing like in the picture
Stayed 4 nights in Jan 2020
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

2/10 Terrible

Verified traveler

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly, we had roaches in our first room. We told the staff, to which they moved us to the room next door. It also had roaches.. they where in the bathroom all of the ceilings and almost every corner of the room. I have tons of photos and videos of this. We complained once again and they finally moved us to the main building. This brings me to my second point. When you book this hotel, they do not tell you that there is more then one building. The main building has all the main amenities. This isn’t a big deal to be honest. But it is one one of the buildings is full of roaches..
Stayed 5 nights in Dec 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

10/10 Excellent

Hariz, Malaysia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant has halal certificate from Government of Thailand. Easy access to market to buy some souvenirs.
Stayed 2 nights in Dec 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

8/10 Good

dunia

Traveled with group
Liked: Cleanliness
Location was great. Just a few things need to be improved Not all lights in our room were working we reported it & nothing got fixed. Powerpoints weren’t working Clean hotel however they were delayed in making up our rooms daily. Our sliding door to the balcony wouldn’t open the whole way. Staff spoke very little English hard to communicate Pool was never attended at any time of the day. Not a place I’d stay at again
Stayed 9 nights in Nov 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Them messed up on first night hence did not get sleep or have a room. Neither did i have wifi for the duration otherwise staff were pleasant Vikas
Stayed 8 nights in Nov 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

4/10 Poor

Kelisha

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good staff excellent only problem no shelter on roof pool fot shade.
Stayed 8 nights in Sep 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was truely value for money. Me and my partner stayed there for 4 nights, it was really wonderful to stay with Ashlee, cannot expect any more interms of hotel. We wish if the hotel also had tour desk to assist with the guest. We approached couple in front of the hotel, they were not great, found out later we were charged higher than the usual rates.
Stayed 4 nights in Sep 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

6/10 Okay

Camilo

Traveled with family
The Phuket experience
The location is good , the internet does not work in the rooms and the service is not the best . The hotel is old the pool area is not very clean
Stayed 2 nights in Aug 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Stayed 2 nights in Aug 2019
Response from NRD on Dec 11, 2023
Thank you very much of your taking the time to give us the review and sharing you're experience to stay with us. Your feedback and comments are value for us to add to task improved to be the hotel standard as the guest satisfaction is the measure. We do apologize from our heart to made you un happy during to stay with ASHLEE Plaza . We do hope that 's next visiting ASHLEE Plaza is getting in touch to make you up to stay with us again ' ASHLEE Group '

8/10 Good

Abhilash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

4/10 Poor

Rajesh, Pune, India

Traveled with family
Disliked: Staff & service
There was'nt any help available for luggage. We all four were senior citizens and would have appreciated help atleast upto elevators. But none. same during chk out. & the same bespectacled person at counter was very very happily bending, himself leaving the counter and helping other guests with luggage, right upto the rooms. We have seen with our own eyes. Moreover, there was no bottle opener in our room. But while chking out, they said its missing and we were made to pay exhortantly for it !
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Perfect location for shopping, 5min to beach.. Staff tries to be as unfriendly as possible... Do not bank on their agreed email confirmations re Jain breakfast.!
Stayed 10 nights in Feb 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old, looks nothing like the pictures.
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
When we arrived at the hotel, the gentleman across the counter came across as being rude and almost unaware of giving a friendly smile and simple hello to new guests. His initial greeting was abrupt, unfriendly and unsocial. When we spoke to him about the requests of our booking and rooms etc he simply sniggered and was almost demeaning. Throughout our visit, the staff were okay with regards to service and almost borderline did not understand the type of requests/things which normal guests require. The level of English amongst the staff is quite poor and communication was really difficult which is not what would be expected at a hotel where international guests would be staying. Furthermore, the breakfast was relatively bad and not worth paying fir, hence we decided to skip it on several days. One point which must be stressed and is not clear on the property listing, this hotel is split up over 4 different buildings. They are all located at different corners of intersecting streets. Only buildings 1 and 2 were equipped with the pool. The pool itself was clean, but very undesirable to lounge around. It had only 6 loungers and the bar was empty and unused. Basically it had been deserted. This hotel is okay for guests who want something on the cheap and do not require any extra amenities and/or desire to stay inside the hotel during the day for extended periods of times. It's certainly good enough and clean enough for you to have a good night sleep and then go out.
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Internet connection is so bad. There is no connection or wifi access point in the building.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position building 1 pool good not good view from balcony if on right side looking at reception as looking into an alleyway but quieter than the road side.
Stayed 13 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 13 nights in Dec 2018

4/10 Poor

simon

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Malin plaza and walking distance to patong beach!
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

酒店真的很一般 早餐可以不吃 除了員工有禮貌外 冇其他好處 這一區 太多印度人 十分冇禮貌 附近環境幾好 好多商店 近夜市 去沙灘大約十零分鐘
Stayed 4 nights in Dec 2018

8/10 Good

Gejhananan, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Friendly staff, a lot of options for local food nearby, and provide free shuttle service to patong beach (10 minutes away)
Stayed 3 nights in Sep 2018

10/10 Excellent

Batur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashlee Plaza was a great hotel. I really enjoyed my time there with the friendly staff and great locality. It was great value for money and I would recommend it to all.
Stayed 3 nights in Jul 2018

8/10 Good

Jazz, Auckland, NEW ZEALAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, 20 min walk to Patong Beach
Lovely warm welcome at checkin. Wonderful staff member Mickey was kind enough to check me in early. Also he was always funny, kind, helpful & accommodating. All staff were friendly respectful & warm. I loved Ashlee Plaza hotel, close to everything including a short walk to Patong Beach, Marlin Market, shops, eating places. Catch a tuk tuk for 200 baht to Jungceylon shopping mall, Bangla markets or Patong Beach. Or catch the hotel shuttle which takes you to these same places. Nice rooftop pool at hotel. Generally a fabulous experience. Well done Ashley Plaza
Stayed 7 nights in May 2018

8/10 Good

Sammi, Malaysia

Quite convenient
The location of the hotel quite ok. 2min walking distance to food court. 15 - 20min walking distance to Patong Beach. The hotel provide shutter bus to Patong Beach and Jungceylon Shopping Mall at 10am, 2pm, 4pm & 8pm daily. There are 4 blocks of this hotel, only Block 1&2 got swimming pool;however, you are allow to use the swimming pool as well if you stay in other block. I haven't got time to visit as i got other activities. The room is clean and spacious. The double bed room is basically combine of 2 super single bed, so the bed pretty big. Basic amenities are provided. Only 1 key card is given, however there are no charges on additional 1 key card if you want to. The only thing i complaint is the door lock is not sensitive to the key card, it need to try few times to open the door, maybe the door battery low. The hotel do not provide International Plug; they not even rent out. You may need to bring your own.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel good nearby facilities and access to the beach. Plenty to do and lots of shopping as well as places to visit.
Stayed 6 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
We enjoyed our stay at this hotel. Everything in general was very good only we found it a bit noisy as our windows were down the street.
Stayed 11 nights in Jan 2018

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

2/10 Terrible

clare , austraia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel shocking way to end my trip
Terrible staff, dirty rooms , uncomfortable beds- could feel the springs, pillows ragged and tired!!! Only saving grace was an egg station for breakfast DO NOT STAY AT THIS HOTEL!!! Paid for smoking superior room - don’t even think they have this no furniture on balcony’s no ashtrays - was the most awful experience !!! I never complain and I even filled in the hotels review sheet as it was the dumps and does not deserve any tourists money !!!
Stayed 3 nights in Jan 2018

8/10 Good

Sue, Devon

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
The Expedia information said there was a free shuttle service from the airport but this was not the case. Generally the hotel was good and the staff were helpful. Our rooms were spacious and well equipped (although only one chair in a double room???). There were three of us in two adjoining rooms and a connecting door was useful. We were on holiday and had a lovely time but a holiday is what you make it and my idea of a hotel room is somewhere comfortable to sleep and take a shower.
Stayed 9 nights in Jan 2018

2/10 Terrible

Abs, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by the filtered pictures!
Disappointing stay. Booked 4 nights, our room was only cleaned upon arrival and even then there were stains on the mirrors and towels had black stains. The A.C. was freezing cold in the living room and was still working when turned off; they sent an engineer to fix it but we came back to find the same issue so we had to constantly close our bedroom to keep it warm or cool and could not relax in the front room because it was freezing cold. Each morning we put the "clean the room" sign but came back to find that the bare minimum was done (I.e changed a few towels and toiletries) the floors, toilets, bathroom etc were not cleaned. It was a nightmare to communicate with the staff let alone call them from the room as none spoke english nor understood. I sent my jacket for a dry clean in the morning to be told in the evening that it would take 3 days to wash so it was returned in hanger and dry cleaning plastic bag (which i thought was odd so called to double check, just to be hung up on twice) as we were checking out the next day but to my surprise they tried to charge me at check out on top of trying to charge us for towels missing which the cleaner had not been bothered to put in our room in the first place. We had to wait over 30min for them to check with their cleaner about the jacket we had to keep on explaining the situation to eventually not be charged. The swimming pool is not what's on the pics, it's more an abandoned warehouse with 3 sunbed, a closed bar, terrible view!
Stayed 4 nights in Jan 2018