5 outdoor pools, free cabanas, pool umbrellas
Check availability

Reviews of Pullman Phuket Karon Beach Resort

5 out of 5
Pullman Phuket Karon Beach Resort
333 Patak Road, Karon Beach, Karon, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 1001 reviews" "
Rating 8 - Good. 339 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Gosford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Apr 2024

6/10 Okay

Danielle Marie

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Dated property, very international (not overly Thai). Dirty, dangerous beach. It felt like a bit of a tourist trap.
Stayed 6 nights in Mar 2024
Response from Ajay Sampige on Apr 10, 2024
Dear guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will use them to improve our services and facilities. We apologize for any inconvenience you encountered during your stay, including the condition of the beach and any concerns about cleanliness and safety. Your feedback is valuable to us, and we appreciate you taking the time to let us know about your experience. If you have any further comments or suggestions, please don't hesitate to contact us. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,Ajay SampigeGeneral Manager

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good and very happy with the hotel wood and wood stay at the hotel again
Stayed 7 nights in Mar 2024
Response from Ajay Sampige on Mar 29, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel and that you would choose to stay with us again in the future.We're committed to providing exceptional service and ensuring that all our guests have a memorable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back soon!Best regards,Ajay SampigeGeneral Manager

10/10 Excellent

Ted

Stayed 5 nights in Mar 2024

10/10 Excellent

Cornel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I recently enjoyed a wonderful stay at the Pullman Phuket Karon Beach Resort and were thoroughly impressed. Here's why we loved it: The Good Location: Set on the quieter stretch of Karon Beach, the resort offers a peaceful escape while still being within easy reach of shops and restaurants. The beach itself is beautiful with soft sand and clear water. Rooms: Our room was spacious, beautifully designed, and had a fantastic ocean view from the balcony. The bed was incredibly comfortable, ensuring great sleep. Facilities: The multiple pools were fantastic, especially the one with the slide for a bit of fun! We also enjoyed the well-equipped gym and the spa treatments were heavenly. Food: The breakfast buffet was a feast with a wide variety of cuisines. We also dined at the restaurants which were all delicious, especially the Thai restaurant. The Could Be Better Service: While most of the staff were friendly and helpful, there were a few occasions where service felt a little slow, especially at peak times. Wi-FI: The Wi-Fi connection could be spotty in certain parts of the resort. Overall We had a truly relaxing and enjoyable vacation at the Pullman Phuket Karon Beach Resort. It's a fantastic option for those seeking a luxurious beach escape with beautiful surroundings and great amenities. We would highly recommend it and would love to return in the future.
Stayed 5 nights in Mar 2024
Response from Ajay Sampige on Mar 29, 2024
Dear Guest,Thank you for taking the time to share your experience at Pullman Phuket Karon Beach Resort. We're delighted to hear that you enjoyed your stay and that our location, rooms, facilities, and food exceeded your expectations.Your feedback about the service and Wi-Fi is duly noted, and we apologize for any inconvenience caused. We will address these areas to ensure a smoother experience for our guests in the future.It was a pleasure hosting you, and we look forward to welcoming you back for another relaxing and enjoyable vacation in the future.Warm regards,Ajay SampigeGeneral Manager

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic place if you like uncrowded, quiet, upscale and close to the beach but away from traffic and street noise. Extremely spacious. The beach here is excellent, it too was spacious. I highly recommend this hotel
Stayed 8 nights in Mar 2024
Response from Ajay Sampige on Mar 29, 2024
Dear Guest,Thank you for sharing your wonderful experience at our hotel. We're thrilled to hear that you enjoyed the uncrowded, quiet atmosphere, upscale amenities, and proximity to the beach. It's great to know that you found the spaciousness of both the hotel and the beach to your liking.Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to welcome you back for another relaxing stay in the future.Warm regards,Ajay SampigeGeneral Manager

4/10 Poor

Wai Har Esther

Traveled with family
Liked: Staff & service
Rooms are old, I'm staying at lower floor n always hear loud drainage sound, make me fear that there'll be overflow. Rooms are old n without USB
Stayed 2 nights in Feb 2024
Response from Ajay Sampige on Mar 7, 2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay.Your feedback regarding the noise from the drainage system and the need for room renovations is noted. Please rest assured that we will address these issues promptly to ensure the comfort and satisfaction of our guests.As for the lack of USB ports in the rooms, we appreciate your suggestion and will consider it for future room upgrades.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,Ajay SampigeGeneral Manager

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ajay Sampige on Feb 29, 2024
Dear Guest,Thank you for your rating, we hope you enjoyed your stay. If you ever have any further feedback or suggestions, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Ajay SampigeGeneral Manager

8/10 Good

Gijs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large but well run Hotel with all conveniences.
Stayed 7 nights in Jan 2024
Response from Ajay Sampige on Feb 8, 2024
Dear Guest,Thank you for your review. We're delighted to hear that you found our hotel to be well-run and convenient. We strive to provide our guests with a seamless and enjoyable experience, and we're glad to know that we met your expectations. If you have any further feedback or if there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon.Best regards,Ajay SampigeGeneral Manager

6/10 Okay

Paul

Stayed 7 nights in Jan 2024
Response from Ajay Sampige on Jan 31, 2024
Dear Guest,Thank you for choosing Pullman Phuket Karon Beach for your stay, we hope you had a great time during your stay. If there is anything else we can do to make your stay more enjoyable in the future, please let us know. Best regards,Ajay SampigeGeneral Manager

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely facility. Breakfast was great. The pool areas were clean and tidy. Staff were friendly and facilities were good.
Stayed 8 nights in Jan 2024
Response from Ajay Sampige on Jan 30, 2024
Dear Guest,Thank you for taking the time to share your positive feedback regarding your recent stay at Pullman Karon Phuket. We're thrilled to hear that you found our facility lovely, enjoyed the great breakfast, and appreciated the clean and tidy pool areas.Our team strives to provide friendly and attentive service, and it's wonderful to know that you felt well taken care of during your time with us.We look forward to the opportunity to welcome you back for another enjoyable experience in the future.Warm regards,Ajay SampigeGeneral Manager

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the layout of the hotel and the rooms at Pullman. Quite a large hotel so the shuttle service to get around is great. The kids and I enjoyed the use of each pool each day and swimming in the beautiful waters of Karon Beach just across the road. Best to get an ocean view room imo as these are closer to the beach and breakfast and reception etc. We loved that there are tuk tuks on the beach side of the hotel that can take you 6 mins away to Kata for night markets and yummy inexpensive meals. Or that if you turn right and walk 7 mins along the beach, there are great massages available. The only issue we had was at checkin where I had booked a deluxe twin sea View room with 2 double beds on Expedia for myself and 2 children and was told these room types only had two single beds and we would either have to pay extra for a rollaway bed to be added or move to a family room & pay an extra charge for this room type (with 2 queen beds) even though they had only garden views available. It took a bit of talking from my end to convince reception staff that it was not my problem that a 3rd party is selling their rooms incorrectly, I paid quite a bit for 1 room that would fit my family and did not agree that the onus was on me to pay for an extra bed once I arrived. I suggested they contact Expedia to sort this out to avoid any similar issues in the future and they eventually agreed to comp the extra bed.
Stayed 5 nights in Jan 2024

10/10 Excellent

farhana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was amazing stay. Lovely property. U dont need to go anywhere else. Walk outside the property on the beach road to reach local restaurants .. beach is lovely
Stayed 2 nights in Jan 2024
Response from Ajay Sampige on Jan 15, 2024
Dear guest,Thank you for your fantastic review! We're delighted to hear that your stay at Pullman Karon Beach Resort was amazing and that you found our property lovely. It's wonderful that you enjoyed the convenience of being able to access local restaurants easily along the beach road and appreciated the lovely beach. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.Warm regards,Ajay SampigeGeneral Manager

10/10 Excellent

Tezcan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay with family.
Staff were very good and friendly. Hotel located in a very a large area. Hotel is old and lot of maintenance are happening. A nice hotel for families with kids.
Stayed 11 nights in Dec 2023
Response from Rom on Jan 5, 2024
thank you and hope you good experience

10/10 Excellent

munchae

Stayed 3 nights in Dec 2023
Response from Ajay Sampige on Jan 12, 2024
Dear guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Ajay SampigeGeneral Manager

10/10 Excellent

Suk Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice sea view at building A and only 2 mins to Karon beach. Water is clear and the sand is very soft. Staff are nice, house keeping is good. But some ants on the writing desk, may be the furniture is quite aged. 5 mins walking distance to a small night street. Hotel dont have shop to buy drinks. Remember to buy some drinks or you need to order room service. Overall is a good experience.
Stayed 3 nights in Dec 2023
Response from Ajay Sampige on Dec 20, 2023
Dear guest,Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Ajay SampigeGeneral Manager

8/10 Good

vincent ts

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ajay Sampige on Dec 8, 2023
Dear Vincent,We really appreciate you taking the time to rate us. We hope that you had a pleasant stay, and we hope to see you soon. Best regards,Ajay SampigeGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 9 nights in Nov 2023
Response from Ajay Sampige on Dec 8, 2023
Dear Michael,Thank you very much for your rating, we hope you enjoyed your stay, and we look forward to welcoming you back to our beautiful resort soon.Best regards,Ajay SampigeGeneral Manager

10/10 Excellent

VIKAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very friendly and helpful staff
Stayed 5 nights in Nov 2023
Response from Ajay Sampige on Nov 29, 2023
Dear guest,We truly appreciate your feedback on your stay at the Pullman Phuket Karon Beach Resort. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last.Best regards, Ajay Sampige General Manager

10/10 Excellent

ADOLAT

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 11 nights in Nov 2023
Response from Ajay Sampige on Nov 24, 2023
Dear guest,Thank you very much for your review, we are happy to hear that you enjoyed your stay. We hope to see you soon on your next visit to Phuket.Best regards,Ajay Sampige General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in a beautiful hotel
This is the second time staying at this hotel it has been 13 years and this hotel is absolutely stunning. We loved every day there is different pools to swim in and the beach which makes things more interesting.
Stayed 5 nights in Oct 2023

10/10 Excellent

faadhila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely needs to be upgraded but stunning
Stayed 5 nights in Oct 2023
Response from Ajay Sampige on Oct 25, 2023
Dear Faadhila,Thank you for the great review of our hotel! We hope that you enjoyed your stay and hope to see you again very soon. Best regards,Ajay SampigeGeneral Manager

6/10 Okay

Anant

Traveled with family
Liked: Property conditions & facilities, room comfort
Three Towers Unconnected- terrible in rain
The hotel is divided in three towers. Unfortunately the three are not connected and one has to walk from one to the other to go to the restaurants or to the lobby. If it is raining, then there is no way to reach the lobby or the restaurants without getting wet. A small thing like providing umbrellas in the room is not thought of by the management. I got wet and caught a chill. Spoilt my vacation.
Stayed 3 nights in Sep 2023
Response from Ajay Sampige on Oct 19, 2023
Dear Anant,Thank you for taking the time to share your experience at Pullman Phuket Karon Beach Resort. We appreciate constructive feedback as it allows us to improve the services and facilities we offer to our guests.At Pullman Phuket Karon Beach Resort, our goal is to ensure each of our guests have a comfortable and enjoyable experience during their stay with us. We understand that convenience and comfort are two factors that can help make a vacation even more memorable. As such, we sincerely apologize that the three towers were not connected during your stay, leading to an inconvenience for you in this instance. We thank you again for sharing your feedback with us and hope you will give us another opportunity to provide you with a more positive experience in the future.Best regards,Ajay SampigeGeneral Manager

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pullman is located around every thing you could use. It’s clean and the decorative elements are beautiful. It’s easy access to the beach and there are lots of shops and restaurants around. The staffing there goes beyond m my expectations. Highly recommend this place.
Stayed 3 nights in Oct 2023
Response from Ajay Sampige on Oct 25, 2023
Dear Alicia,Thank you so much for taking the time to share your experience with us. We are delighted that you enjoyed the location, decor and staff at Pullman Phuket Karon Beach Resort. Our team works hard to ensure each guest has a great stay, and it's wonderful to hear that those efforts have been noticed. We strive to offer friendly service and beautiful surroundings for our guests, so we're glad you enjoyed your stay. Thank you once again for your kind words.We hope to welcome you back soon!Ajay SampigeGeneral Manager

2/10 Terrible

Young Joong

Disliked: Staff & service, amenities
The check-in process took 40 minutes despite there being no line because the receptionist Ploy was rude, inefficient, and frankly kinda missing a few screws. After the 40 minute checkin process we were told to wait another 40 minutes to get the room ready because they weren't ready, even though the check in time is 3pm and we got in at 4pm. The hotel was pretty empty so they can't blame being busy, just incompetence as usual.

10/10 Excellent

Hyuntae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay again at Pullman Karon in next year
The round trip transportation service was very nice and comfortable in comparing the price. The food at lobby lounge(fish&chips, Pod Thai Noodle) were NOT good enough but I paid tips for servers. The room conditions are... 1)nice ocean view on the 10th floor. 2)nice balcony to refresh day time and night time. 3)so many small bugs at mini-bar drawer and corner. 4)4 bottles of 500ml drinking water per day complimentary was nice. 5)bathroom water pressure was very low. 6) the tap water looked clean and no bad smell. 7)there is no laundry dry cable in the bathroom even though the resort is located at beach side. 8)No more new sleepers were provided for 4 nights even though the sleepers get wet and dirty and the sleeper bottom soles get very flat after providing a time first day. 9)TV is big but only one Korean Channel. 10)The beds and pillows are comfort. 11) Shower booth glass door opening direction is wrong so the water drops on the bathroom floor. The restaurant Thai Thai foods and service quality is very nice except a man waiter asked us to take a table just at the restaurant door side even though there are many empty tables. Eventually I chose a nice table at the window side. Pullman SPA, The scenery around the SPA is extremely beautiful. My wife applied and paid their signature massage course for 90 minutes but they finished their service within 80 minutes very strangely and the massage room was very cold and eventually my wife caught a cold. All 5 pools were nice.
Pullman SPA
Garden pool No.1 at B/Fast & Buffet restaurant
Gardon pool No. 1 & No. 2 at night
Balcony view at Ocean view deluxe room 10th floor
Stayed 4 nights in Aug 2023
Response from Ajay Sampige on Oct 5, 2023
Dear Hyuntae,We truly appreciate your feedback on your stay at the Pullman Phuket Karon Beach Resort. Positive feedback is always greatly valued. I'll forward your feedback to our team. I am certain that this feedback will stimulate all of our team as we work to consistently improve our delivery of our services.Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last.Sincerely,Ajay SampigeGeneral Manager

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights with my daughters. Property is huge and spacious. Dinning options and shops, 7-11, laundry, massage seven minutes walk away towards Patong. Pools were excellent as were the breakfast buffet selections. There were lots of choice of food and there are clips on you tube. Service was also fantastic and friendly. The rooms are clean and comfortable but are showing signs of age but still offer great value. The hotel itself is looking tired but everything is kept clean. I would stay again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ross

Stayed 1 night in Aug 2023

10/10 Excellent

Nasser

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the place was very nice and quiet
Stayed 7 nights in Jul 2023

10/10 Excellent

Abhishek

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location was picture perfect - Very Quiet and the rooms were very nice What I dint like - We had to pay 200 Baht every time for the shuttle services to go 5 min into the Karon / Kata centre one way - Hotel should organize free shuttle services to atleast get to the major dinining or shopping facilities near the Resort
Stayed 9 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 8 nights in Jun 2023
Response from Lokesh on Jul 13, 2023
Dear Rebecca,We are so excited to read your glowing review of our hotel on Expedia! Your kind words about the staff were especially heartwarming. We take great pride in our team, and it's always gratifying to hear that our guests appreciate their hard work and dedication.We are particularly touched by your mention of how helpful and friendly our staff was. They go above and beyond to make sure that our guests have a memorable stay, and I'm so glad that you were able to experience that firsthand.Thank you again for taking the time to leave such a wonderful review. We're so grateful for your business, and we hope to see you again soon!P.S. I've forwarded your review to our staff, and they're all very excited to hear your kind words. I'm sure they'll be inspired to continue providing the same level of excellent service that you experienced.

10/10 Excellent

Johnnoy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely welcoming and great service would definitely recommend
Stayed 2 nights in May 2023
Response from RSVM on Jun 5, 2023
Thank you

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Overpriced and worn out
The hotel is worn out, although the facilities are decent and the space is very nice but for the price I was expecting better value. Pool towels were overused, bedsheets had stains, the mattresses were very tough and the even the food wasn’t very impressive.
Stayed 3 nights in Apr 2023

10/10 Excellent

Sang Kyoung

Stayed 3 nights in Feb 2023

10/10 Excellent

HeungChang

Stayed 2 nights in Mar 2023

10/10 Excellent

Rika

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and beautiful hotel!
Stayed 7 nights in Feb 2023

4/10 Poor

Yuting

Stayed 2 nights in Mar 2023
Response from Hilton Phuket Arcadia Team on Mar 9, 2023
Hi Yuting,Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards,

10/10 Excellent

richard

Stayed 5 nights in Feb 2023
Response from Hilton Phuket Arcadia Team on Mar 9, 2023
Hi Richard,Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you generally enjoyed what our resort has to offerOn behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards,

6/10 Okay

Mohammad

Stayed 5 nights in Feb 2023
Response from Hilton Phuket Arcadia Team on Mar 9, 2023
Hi Mohammad,Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you generally enjoyed what our resort has to offerOn behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards,

10/10 Excellent

Jonathan

Stayed 6 nights in Feb 2023
Response from Hilton Phuket Arcadia Team on Mar 9, 2023
Hi Jonathan,Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am glad that you generally enjoyed what our resort has to offerOn behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again very soon! Best regards,

10/10 Excellent

Sarantsetseg

Liked: Cleanliness, staff & service

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Suite, hotel grounds, staff, beach, and restaurants all outstanding! 😁
Response from Hilton Phuket Arcadia Team on Jan 18, 2023
Dear James,Thanks for taking your valuable time to share us your solid feedback.We are really glad to hear that you enjoyed your stay because of our Suite, hotel grounds, staff, beach, and restaurants. We hope to welcome you back home again very soon. Best regards,

10/10 Excellent

Samith

2/10 Terrible

Sandra

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Dec 2022
Response from Hilton Phuket Arcadia Team on Dec 30, 2022
Dear Sandra,Thanks so much for staying with us at Hilton Phuket Arcadia Resort & Spa. We hope to see you again very soon.Kind Regards,Hilton Phuket Arcadia Team

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our week-long stay in this resort. The resort is a very nice place. Breakfast was nice. There are good pools. Karon beach is a few steps from the resort. The staffs were pleasant and helpful. I would specifically mention Oranit and Tanittaya for their very friendly services.
Response from Hilton Phuket Arcadia Team on Dec 4, 2022
Dear Leo,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your week long stay at Hilton Phuket Arcadia Resport & Spa. We glad to hear that you satisfy with our service and even mentioned our staff name. We will pass this beautiful message to the team as it will mean a lot to them.Our goal is to ensure we always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Best regards,

4/10 Poor

Heidi

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We came to stay at the Hilton Phuket Arcadia Resort and Spa 8 years ago and had a wonderful time, and thought it would be lovely to go back. The resort itself is beautiful, and felt like you needed a golf buggy to go around the place. So much greenery, and staff were nice. However having experienced other 5-star hotels throughout my years now, when we went back this time, we noticed how dated Hilton was, and it didn't look like it had been renovated, well maintained or anything. We stayed in the Junior Suite, and everything was old. Bathroom looked very dated, could smell mold from the shower drainage, amenities they gave were very minimal for daily use, room wasn't fitted with USB charging plugs (usually an older hotel would even get a digital clock that has some USB ports to combat this!), there was no clock, all the room lights had to be turned on manually... AND, I noticed all the towels were DATED, and we received some towels that were dated back to 2016! surely they needed to be changed and removed from the batch you'd think?? The towels from the pools had holes in them, older ones became super thin..... it was just a really disappointing experience to end the trip, particularly since we stayed 2 weeks prior at 2 different 5-star resorts. Overall we managed to still enjoy our time at in Karon, but it definitely wasn't the Hilton resort that made the experience, it was the surrounding areas that saved us in the last week.
Stayed 7 nights in Oct 2022
Response from Hilton Phuket Arcadia Team on Oct 17, 2022
Dear Heidi,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.We thank you very much once again for your candid feedback. We most certainly look forward to welcoming you back to the Hilton Phuket Arcadia Resort & Spa again in the near future.All the best,

8/10 Good

Tom

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

Kyle Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing place for to stay we were so looked after by the staff loved ever minute will definitely return soon
Stayed 8 nights in Sep 2022
Response from Hilton Phuket Arcadia Team on Oct 3, 2022
Dear Kyle Stephen,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.All the bests,

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay at this hotel, staff were attentive at all times , cannot fault them . Would use this hotel again
Stayed 9 nights in Sep 2022
Response from Hilton Phuket Arcadia Team on Sep 28, 2022
Dear Brian,It was a pleasure serving you. We really appreciate you taking the time to share your positive feedback. We're glad you felt happy with our staff and warm with our hospitality.We hope you’ll come and see us again soon!

2/10 Terrible

Yoke, Orlando

Stayed 3 nights in Sep 2022