Front of property - evening/night

Reviews of ibis Phuket Patong

3 out of 5
ibis Phuket Patong
10 Chalermphrakiat Road, Patong, Phuket

Reviews

7.6

Good

Rating 10 - Excellent. 148 out of 575 reviews" "
Rating 8 - Good. 243 out of 575 reviews" "
Rating 6 - Okay. 115 out of 575 reviews" "
Rating 4 - Poor. 46 out of 575 reviews" "
Rating 2 - Terrible. 23 out of 575 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Ibis Phuket Patong was very comfortable Staff are super pleasant. A good choice for mid range hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst staff and hotel that I have ever seen in my life. I would not stay here for free.

4/10 Poor

Wesley

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness
Room was dusty, staff had trouble understanding English. Pool closes at 7pm. Rooms are small
Stayed 7 nights in Nov 2023
Response from Farouk Zourdani on Dec 7, 2023
Dear Wesley,Thank you for taking the time to review the hotel after your recent stayWe apologize for the inconvenience you experienced during your stay with us. We strive to provide a high level of service to our guests and it is unfortunate that we fell short of your expectations on this occasion.We look forward to welcoming you back to the hotel in the future.Sincerely,Farouk Zourdani

8/10 Good

Khadim

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Farouk Zourdani on Sep 25, 2023
Dear Khadim,Thank you for taking the time to rating our hotel, and we are glad to know that you thoroughly enjoyed your stay with us and we look forward to welcoming you back soon!Sincerely,Farouk Zourdani

8/10 Good

Kim

Stayed 7 nights in Sep 2023
Response from Farouk Zourdani on Sep 15, 2023
Dear Kim,Thank you for taking the time to rating our hotel, and we are glad to know that you thoroughly enjoyed your stay with us and we look forward to welcoming you back soon!Sincerely,Farouk Zourdani

10/10 Excellent

Rob

Stayed 2 nights in Sep 2023
Response from Farouk Zourdani on Oct 4, 2023
Dear Rob,Thank you for the 5 star review on this platform.The feedback will serve as motivation to our team to continue providing helpful and friendly hospitality.We are looking forward to welcoming you back once the renovations are complete.Sincerely,Farouk Zourdani

8/10 Good

Kee Duen

Stayed 2 nights in Aug 2023
Response from Farouk Zourdani on Aug 23, 2023
Dear Kee Duen,Thank you for taking the time to rating our hotel, and we are glad to know that you thoroughly enjoyed your stay with us and we look forward to welcoming you back soon!Sincerely,Farouk Zourdani

10/10 Excellent

Hsu Yen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy my stay with Ibis patong phuket with authenic thai food at the restaurant, safe family environment. Qiuet environment and near to the beach. Recommended
Stayed 7 nights in Jun 2023
Response from Farouk Zourdani on Jun 20, 2023
Dear Hsu Yen,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed your stay and wide variety of Thai food that we offer. Our culinary team takes great pride in providing our guests with an exceptional dining experience, and we're glad that we were able to meet your expectations.We appreciate your kind words and look forward to welcoming you back to our hotel in the near future. Thank you for choosing Ibis Phuket Patong. Sincerely,Farouk Zourdani

8/10 Good

FERIDE

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are okay. The breakfast and the room service are well below sufficient. Location is amazing.
Stayed 5 nights in Mar 2023
Response from Farouk Zourdani on May 22, 2023
Dear FERIDE,On behalf of all the team and myself thank you for the 4 star rating you gave us. We are glad you enjoyed your stay and hope we can earn a higher score next time. Sincerely,Farouk Zourdani

10/10 Excellent

Patricia

Stayed 24 nights in Apr 2023
Response from Farouk Zourdani on Jun 20, 2023
Dear Patricia,Thank you for the 5 star review on this platform.Sincerely,Farouk Zourdani

10/10 Excellent

C

Stayed 2 nights in Apr 2023
Response from Farouk Zourdani on May 2, 2023
Dear Valued guest,Many thanks for for the fantastic score. We are glad to know that you thoroughly enjoyed your stay with us and we look forward to welcoming you back soon!Sincerely,Farouk Zourdani

10/10 Excellent

C

Stayed 3 nights in Apr 2023
Response from Farouk Zourdani on May 2, 2023
Dear Valued guest,Thank you for the a positive review on this platform. The feedback will serve as motivation to our team to continue providing helpful and friendly hospitality.We look forward to welcoming you back to the hotel in the near future.Thank you for the a positive review on this platform. The feedback will serve as motivation to our team to continue providing helpful and friendly hospitality.We look forward to welcoming you back to the hotel in the near future.Sincerely,Farouk Zourdani

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Nice friendly place close to the beach
Stayed 12 nights in Mar 2023
Response from Farouk Zourdani on Apr 17, 2023
Dear Robert,Thank you for your positive review! We're delighted to know that you had a great experience with us. Our team works hard to create a welcoming and comfortable atmosphere for our guests, and it's wonderful to hear that we succeeded in doing so during your stay. Your recognition of the team will not go unnoticed.We hope to see you again at Ibis Phuket PatongSincerely,Farouk Zourdani

8/10 Good

bernard

Stayed 11 nights in Feb 2023
Response from Farouk Zourdani on Mar 8, 2023
Dear Bernard,On behalf of all the team and myself thank you for the positive rating you gave us, we do hope we can reach a higher score next time, we are glad you enjoyed your stay. Sincerely,Farouk Zourdani

8/10 Good

Rebecca

Stayed 2 nights in Mar 2023
Response from Farouk Zourdani on Mar 27, 2023
Dear Rebecca,Many thanks for the 4 start rate. We hope we can reach a higher score next time. We are glad you enjoyed your stay, and we look forward to welcoming you back soon.Sincerely,Farouk Zourdani

6/10 Okay

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Farouk Zourdani on Mar 23, 2023
Dear Michael,Thank you for taking the time to rate our hotel. We do hope we can reach a higher score next time, and we hope we’ll have the honor of welcoming you back soon!Sincerely,Farouk Zourdani

10/10 Excellent

SZE LING

Stayed 1 night in Feb 2023
Response from Farouk Zourdani on Mar 23, 2023
Dear SZE LING,Thank you for taking the time to rating our hotel. We are glad to see that this signifies you had a fantastic stay with us, and we hope we’ll have the honor of welcoming you back soon!Sincerely,Farouk Zourdani

10/10 Excellent

TAM, TORRANCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the beach
Stayed 4 nights in Jan 2023
Response from Farouk Zourdani on Feb 21, 2023
Dear TAM,Many thanks for your positive feedback about your recent stay at Ibis Phuket Patong. We are indeed located proximity to the island's most popular beach, Patong, from a 5 minute walking distance. We are very fortunate to have such a prime location, and glad that you were able to benefit from it.We look forward to welcoming you back to the hotel in the near future.Sincerely,Farouk Zourdani

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Invasion Russe
Bon service….seul défaut trop de RUSSES !!!!
Stayed 5 nights in Feb 2023
Response from Farouk Zourdani on Feb 17, 2023
Cher Bernard,Nous vous remercions infiniment d'avoir pris le temps de partager votre expérience.Nous sommes très heureux de lire que vous avez passé un séjour exceptionnel et vos compliments vont au coeur de toutes nos équipes.Sincèrement,Farouk Zourdani

10/10 Excellent

bernard

Stayed 5 nights in Feb 2023
Response from Farouk Zourdani on Feb 14, 2023
Dear bernard,Thank you for the wonderful score review on this platform. We are extremely pleased to know that you had a wonderful stay and enjoyed our high level of service.We hope to welcome you back very soon.Sincerely,Farouk Zourdani

8/10 Good

Antonio, London

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and perfectly located. The swimming pool is great, same as the reception area. The rooms are small, but I felt I had enough space overall, on top of that there is a little terrace to seat outside. The room cleaning service was a bit disappointing. Some days my room was cleaned at 13:00, some other day at 17/18:00. After an afternoon at the beach, finding the room clean with fresh towey would have been great. This is a small improvement, but overall I will no doubt stay again during future trips.
Response from Cha on Feb 4, 2023
Dear Antonio,Thank you for your time to share your experience.We are delighted to read that in overall you are enjoyed stay with us and sorry for the cleaning processing at you mentioned for timing.We hope your next visit will be as pleasant at the previous stay.,Sincerely,Boonruang ThaithongOperation Manager

10/10 Excellent

brian

Stayed 8 nights in Jan 2023
Response from Farouk Zourdani on Dec 7, 2023
Dear brian,Thank you for the 5 star review on this platform. The feedback will serve as motivation to our team to continue providing helpful and friendly hospitality. We are looking forward to welcoming you back Sincerely,Farouk Zourdani

10/10 Excellent

bernard

Stayed 4 nights in Jan 2023
Response from Cha on Jan 21, 2023
Dear bernard,Thank you for the 10/10 rating.We are delighted to see that you enjoyed our economy hotel concept brand. Thank you for taking the time to share the experience. We would be delighted to welcome you back.SincerelyBoonruang ThaithongOperation Manager

10/10 Excellent

Kilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my week at Ibis. It is located in semi quite area of Patong, with many options to eat and drink near by. It was 5 minutes walk to the beach, 10-15 minutes to the party area. The workers at ibis were very friendly and nice. The cleaning ladies and front desk were very nice. The breakfast was very delicious and rich. I will stay there again.
Response from Cha on Jan 17, 2023
Dear Kilian,Thank you for your time to share your experience at ibis Phuket Patong Hotel. Thank you for your mentioning the hotel strategy location, enjoyed breakfast and found that our friendly staff made it success.We hope your next visit will be as present as the previous stay.Sincerely,Boonruang ThaithongOperation Manager

10/10 Excellent

YITZHAK, beit shemesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of cleanliness is not so high,other than that its a really good hotel.
Response from Cha on Jan 16, 2023
Dear YITZHAK,Thank you for your time to share your feedback.We are delighted to read that you are enjoyed stay with us and your comments will be share with the team as we always look for ways to enhance our services.We hope your next visit will be as pleasant as the previous stay.Sincerely,Boonruang Thaithong

6/10 Okay

Daniel

Liked: Staff & service, amenities
Disliked: Cleanliness
I really wanted to love this hotel .. sadly I discovered the duvet was soiled in bodily fluids .. in all fairness housekeeping sorted straight away and Farouk the general manager emailed me back almost straight away and apologised and sent a lovely fruit basket to my room. Apart from the issue the hotel is what I expect from an ibis hotel. Good quality; cost effective and friendly staff - whilst I had an issue and these things do happen it is the way it is resolved that matters .. and they resolved very quickly so would stay here again :-)
Response from Farouk Zourdani on Dec 29, 2022
Dear Daniel,We appreciate your feedback and are sorry once again about the issues you experienced during your stay. We take all feedback seriously and will use it to identify areas for improvement in our service. You can be assured that you will be well taken care of your future stay, and please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.Sincerely,Farouk Zourdani

2/10 Terrible

Krystal

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room stunk of smoke, loud until all hours of the night, no hot water
Response from Farouk Zourdani on Nov 8, 2022
Dear Krystal,Thank you for taking the time to share your feeling with us. We are very concerned to learn of your disappointing experience with our room, especially the hot water. Following our investigation with teams involved, there was no reports about this situation during your stay with us. If there ever such case, the manager is immediately involve in order to resolve the matter. As for the noise that occurred during your stay, our teams are available at any time to solve this type of difficulties. We could also easily relocate you upon a request to a quieter side of the building. Again, on behalf of the team, I would like to apologize sincerely for not meeting your expectations.Sincerely,Farouk Zourdani

10/10 Excellent

C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay as always, amazing service from Kun Ou, Kun Ray and their team,remains my go-to hotel in Patong as it has been for many years
Stayed 2 nights in Oct 2022
Response from Farouk Zourdani on Oct 10, 2022
Dear C,Thank you for taking the time to share this lovely feedback. We are glad that you thoroughly enjoyed your stay with us. Your kudos have been shared with the team Khun Ou, Khun Ray and all the kitchen team members.We look forward to welcoming you back again soon.Sincerely,Farouk Zourdani

6/10 Okay

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Poor internet connection
I have stayed at Ibis twice, once for 7 days another for 9 days. I enjoyed the service, breakfast and facility. The quality of the hotel and staff is under minded by the poor internet service. I contacted the hotel IT department they did make a minor effort but offered no improvement. I will not stay at Ibis Patong again due to this issue.
Stayed 7 nights in Sep 2022
Response from Farouk Zourdani on Oct 10, 2022
Dear Rick,Thank you for staying at the Ibis Phuket Patong and for the review. While we are glad that you enjoyed the service provided by the team and the breakfast, we are sorry to learn of your disappointments in regards to the internet connection. Please accept our sincere apology for the inconvenience caused. I have conveyed the issue to the concerned team. Thank you, and we hope to welcome you back again soon.Sincerely,Farouk Zourdani

10/10 Excellent

Rick

Stayed 7 nights in Sep 2022
Response from Farouk Zourdani on Sep 22, 2022
Dear Rick,On behalf of all the team and myself thank you for the awesome rating you gave us, we are glad you enjoyed a great stay.Sincerely,Farouk Zourdani General Manager

10/10 Excellent

Wing Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Good place to stay reasonable price . Beach nearby few minutes walk. Everything convenient. Restaurants and transportations all nearby.
Stayed 2 nights in Aug 2022
Response from Farouk Zourdani on Aug 30, 2022
Dear Wing Hang,Many thanks for your positive feedback about your recent stay at Ibis Phuket Patong. We are indeed located proximity to the island's most popular beach, Patong, from a 5 minute walking distance and only 10 minutes from Bangla Road, the heart of Patong's colourful entertainment area. We are very fortunate to have such a prime location, and glad that you were able to benefit from it.We hope to have the pleasure of welcoming you back again soon.Sincerely,Farouk Zourdani

8/10 Good

Junior Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Good place. We enjoy. Walking distance from the beach. Many restaurants around.
Stayed 3 nights in Jul 2022
Response from Cha on Jul 30, 2022
Dear Junior Cesar, Thank you for your time to share experience at ibis Phuket Patong Hotel. We are delighted to read that you are enjoyed stay with us and mentioning the strategy hotel location. We hope to serving you again in the near future. Sincerely, Boonruang Thaithong Operation Manager

8/10 Good

Junior Cesar

Traveled with family
Liked: Staff & service
Good
Stayed 1 night in Jul 2022
Response from Cha on Jul 20, 2022
Thank you for your feedback

10/10 Excellent

Mohssen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Very professional and kind.
Stayed 6 nights in May 2022
Response from Cha on May 12, 2022
Dear Mohssen, Thank you for taking your time to share your experience at ibis Phuket Patong Hotel. We are delighted to read that in overall you are enjoyed stay with us and our professional and kind staff made it success. We hope your next visit will be pleasant as the previous stay. Sincerely, Boonruang Thaithong Operation Manager

10/10 Excellent

Mirsad

Liked: Staff & service, amenities, property conditions & facilities
Stayed 23 nights in Apr 2022

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2022
Response from Cha on Apr 27, 2022
Thank you for rating our hotel!

8/10 Good

Jonas

Traveled with family
Liked: Cleanliness, staff & service
Staff very welcoming and helpful through our - can’t knock the staff Hotel clean and tidy, rooms a bit of a let down and dated, pictures better than in person and smaller. Location very good. Poor air con like it hadn’t been cleaned in a while. But overall good for price
Stayed 11 nights in Apr 2022
Response from Cha on Apr 26, 2022
Dear Jonas, Thank you for taking the time to share your feedback. We are delighted to read that in overall you found our hotel to be value for money, enjoyed stay and our staff made it a success. Rest assured your comments were shared with the team as we always look for ways to enhance our services. Thank you again for your comments; we would be delighted to welcome you back in the near future. Sincerely, Boonruang Thaithong Operation Manager

10/10 Excellent

SHMUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

SHMUEL

Stayed 1 night in Feb 2022

8/10 Good

SHMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Cha on Feb 1, 2022
Thank you for rate our hotel!

8/10 Good

Victoria

Stayed 3 nights in Jan 2022
Response from Cha on Feb 1, 2022
Thank you for rate our hotel.

10/10 Excellent

ASSAF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2021
Response from Cha on Nov 27, 2021
Dear ASSAF, Thanks for staying with us. We appreciate your feedback! Sincerely, Boonruang Thaithong Operation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
excellent service from the frontdesk, engineering and housekeeping. door was problematic but was fixed with good coordination. internet was excellent! most importantly, my room was properly soundproofed
Stayed 2 nights in Nov 2021
Response from Cha on Nov 27, 2021
Dear value Guest, We very much appreciate your comments regarding your stay at the ibis Phuket Patong. It is always a pleasure to receive positive feedback regarding our staff made it a success and internet meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Boonruang Thaithong Operation Manager

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room is dirty and small house keeping not cleaning room
Stayed 2 nights in Mar 2021
Response from Cha on Mar 8, 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Phuket Patong. I am sorry that your experience did not meet your expectations regarding the room cleaning processing; please allow me to express my sincerest apologies. May we would like to explain you that during pandemic of COVID-19, the cleaning process of room have to follow the ALLSAFE policy, such as cleaning will be not daily as normal but will be clean on requested only as per notice on the bed. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Boonruang Thaithong Operation Manager

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like a second home!
The photo of the wonderful Thai greeting laid out on my bed when I arrived reflects the sort of welcome I receive each time I stay at Ibis Patong! Check-in was friendly, fast and safe (temperature check, hand sanitizer, all staff behind screens and wearing masks, social distancing signs in the lobby, lifts...). My room was upgraded to overlook the sparkling clean pool framed by lush vegetation. Altogether feels like I am at my second home!
Stayed 1 night in Sep 2020
Response from Cha on Sep 4, 2020
Dear C, We would like to thank you for staying with us at ibis Phuket Patong, and for taking time to write these valuable comments regarding our greeting on arrival, friendly staffs and safety checking in process. I will share your comments with our team, it will serve as an encouragement to all that their hard work makes a difference in guest stay. We look forward to welcoming you back in the near future. Sincerely, Boonruang Thaithong Operation Manager

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel experience in this new age
This was my first time away from home since early April, when I also stayed at Ibis Patong. All aspects of my experience this time reflected the high standard I have come to expect there over many years, in particular the high level of service provided by Khun Ou, Khun Ray and their team. The main changes were, of course, health related and in summary I would describe these measures as comprehensive and efficient but completely unobtrusive.
Stayed 2 nights in Aug 2020
Response from Cha on Sep 4, 2020
Dear C, Thank you for the full score rating & recommendation. We are delighted to see that you enjoyed your stay in our hotel and that our friendly staff made it a success. I will share your comments with our team, it will serve as an encouragement to all that their hard work makes a difference in guest stay. We look forward to welcoming you back in the near future. Sincerely, Boonruang Thaithong Operation Manager

6/10 Okay

Robert

Disliked: Cleanliness
Great location. Average hotel. Not great. So so breakfast
Stayed 1 night in Jan 2020
Response from Cha on Mar 28, 2020
Dear Robert, Thank you for taking your time to share your experience. We are delight to read that you appreciate our hotel location. Rest assured that your comments will be shared with the team as we always look for ways to enhance our services. We hope you will give us the opportunity to better serve you again in the near future. Sincerely, Boonruang Thaithong Operation Manager

8/10 Good

Muhammad Ashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied guest
Overall stay was good. Value for money. Will be back again.
Stayed 1 night in Feb 2020
Response from Cha on Feb 11, 2020
Dear Muhammad Ashid, Thank you for your review and we are delighted that you found our hotel to be value for money and overall was good. We hope your next visit will be as pleasant as the previous stay. Sincerely, Boonruang Thaithong Operation Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is great. However the room needs to be upgraded.
Stayed 2 nights in Jan 2020
Response from Cha on Jan 26, 2020
Dear Guest, Thank you for taking your time to share your experience. We are thank you for mentioning the strategy location. The room are under the planing this year for renovation to be superior room. We are looking forward to welcoming you again in the near future. Sincerely, Boonruang Thaithong Operation Manager

10/10 Excellent

C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay favourite Patong hotel
This time was a short stay to meet a family member who flew in from overseas. All aspects of my stay-room, outlook, service...-were excellent, which is why I have been staying here for more than 10 years. I particularly noted the excellent service from Khun Ray at the reception desk-nothing too much trouble, always a friendly smile.
Stayed 2 nights in Jan 2020
Response from cha on Jan 17, 2020
Dear C, Thank you for taking your time to share your experience. We are delighted that you are enjoyed stay with us and you found that our friendly staff made it success. We hope your next visit will be as pleasant as the previous stay. Sincerely, Boonruang Thaithong Operation Manager