Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from hk

近海灘,自駕較好!

Posted Jun 21, 2015
整體還可以,但我住過禁多次酒店第一次見到有蟑螂!………………可能酒店正在維修中而度至……………… 希望可以改善一下!
Comment from Hotel Management
Jul 8, 2015 by NovotelKamala, Hotel Management
Dear Jason, Thank you for taking the time to review us following your recent stay. Thank you for mentioning to us in regards to the interesting insects you experienced during your time with us, you will be pleased to know I have shared this with our House Keeping team to address and apologize for the inconvenienced caused. This will serve as great encouragement to all the team as we strive to deliver a lasting experience. Again, thank you for writing in, It is our hope we get the opportunity to welcome you back to Kamala Beach again soon. Kind regards, Tim Sargeant Events & Marketing Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Moscow, Russia

Perfect location

Posted May 8, 2015
Pros: Location, Rooms, Views
Cons: Upkeep and cleaning service
Location: Probably the best beach on this side of the Island. It is serene and quiet. 15 min walk gets you to the village with all basic things
The hotel is located in the quiet part of Kamala beach and allows to both access quiet bay and some waves. Plus it makes you walk to the closes village for food and good around 15 mins each way. Good for after dinner walk! The territory is small and the sundeck is small but overall not a bad place to spend some days. Disappointment is the cleanliness and upkeep of the facilities. E.g. rusted paint in the bathroom, weird tiles on the floor, dirty floor in the room and on the balcony, etc.
Comment from Hotel Management
May 22, 2015 by NovotelKamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team in regards to the cleanliness, thank you for raising this to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
5 out of 5
Recommended
for Couples
by Diana from Riverton, Utah

Heaven in Phuket

Posted Apr 28, 2015 on Hotels
Can't say how much we loved the Phuket Novotel room we had! The staff was amazing, the room was awesome, the location was perfect. They gave us a free upgraded room upon our arrival and it had an outdoor private jacuzzi--perfect for cooling off in after being on the beach. We were located right on the beach and it was still perfect and quiet. The location of the property was perfect for us. Quiet and just a perfect distance from the night life and shopping. If we wanted something other than the peace of the private beach, the hotel had a free shuttle to take us into Panong. The room service was fabulous with the lowest cost I've ever seen for RS. We will be going back to the Novotel in Phuket again!
Comment from Hotel Management
Jul 25, 2015 by Novotel Kamala Beach, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. Fantastic to read you enjoyed our Jacuzzi Villa and our Room service menu was affordable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
4 out of 5
Recommended
for Families
by A verified traveler

Great place, but some improvements possible.

Posted Apr 26, 2015
Pros: Location, beach, Food, rooftop bar, child-friendly layout
Cons: See experience.
Location: Beach and ocean are great. Apart from that not much in Close proximity. Kamala is 20 minutes walk along the beach and a proper litte town.
Just to put the following critical remarks into perspective: We enjoyed our week-long stay very much and Novotel Kamala would be our place of choice should we return to Phuket. Two Features are outstanding and hard to beat: The great Location right on the beach at the Northern end of Kamala Beach and a sea that's always swimable, be it low or high Tide. And the kitchen which provides outstanding Food at reasonable Prices. One might add the roofdeck bar with sunset view and a very good in-house Filipino musician. A few things to consider: The premises are a bit cramped, there is not much space in particular around the pool. No shade on the beach from mid-morning to sunset (new legislation seem to prohibit that). The room are spacious but look a bit spartan (we considered this a plus for a beach Hotel, others might not). And a few things to improve: The Hotel has a well-equipped Kids Club right next to pool and beach. With dedicated staff it would be easy to create a nice Programme for the Kids making use of the Club and the beach. That would make the Hotel a fantastic place for families with smaller children. We would encourage parents to Signal their interest in making better use of this - no demand, no supply. Staff was generally nice, in particular in the Restaurant, but some were maybe overworked or needed some more instruction. Management and Supervisors, however, were very responsive.
Comment from Hotel Management
Jun 15, 2015 by NovotelKamala, Hotel Management
Dear Guest, Thank you for taking the time to write in and review your stay following your week long experience with us here in Kamala Beach. We are delighted to know our location and the food at the kitchen were highlights for you, as well as our resident musician, Joseph. Thank you for mentioning to us some areas we could improve, I have shared your feedback with our Kids Club team as we strive to continually improve in all areas. Again, thank you for sharing your experience; we look forward to your return to paradise. Kind regards, Tim Sargeant Events & Marketing Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2015
Bel hotel. Les prestations ont été conformes à nos attentes. Seul bémol : la taille de la chambre que nous imaginions plus grande. Néanmoins, très bon séjour avec un personnel qualifié et très disponible.
Comment from Hotel Management
Jun 15, 2015 by NovotelKamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
5 out of 5
Recommended
for Couples
by TOMOYUKI from 大阪市

オンザビーチのホテル

Posted Apr 23, 2015 on Hotels
今まで、プーケットを何度か訪れてますが総合的に一番良いホテルでした。 高級ホテルは他に幾らでも有りますが、 オンザビーチのホテルが意外と少なく、一見、目の前がビーチの様に見えて、道路を一本挟んでビーチのホテルが多いからです。 ここは、ホテル敷地内の目の前であり、海も綺麗で砂浜もキメが細かく快適です。波が少々高いで小さなお子様には適してないですが、大人は逆に楽しいです。 プライベートビーチ感たっぷりで、ホテルの規模もコンパクトで丁度良く、プーケットに有りかちな、中国人観光客の騒がしさは有りませんでした。 部屋は棟により、海が見えない部屋もありますので、絶対にシービュー指定にする方がいいと思います。 朝食は規模の割に品数も有り合格です。 何よりも建物が築浅なので全体的に清潔です。 プール脇の傷んだウッドデッキの箇所などもスタッフが早速修理しておりましたし… 次回は、海に面したヴィラタイプにて泊まりたいです。
Comment from Hotel Management
Jun 15, 2015 by Novotel Kamala Beach, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
2 out of 5
Recommended
for Couples
by Kathryn from Australia

Very average stay

Posted Apr 22, 2015 on Hotels
Wrong room given when we arrived, had to fight to get the right one and didn't get to bed until 6am. Room was only half cleaned - hair still in the 'new slippers' etc. Wifi drops out constantly. Maids only half clean rooms - you have to ask for soap, shampoo, tissues etc and they don't take away any room services dishes. Glasses were dirty. Sent them away and then didn't get any new ones back. Great view over the road and what could only be described as a dump. Wouldn't recommend.
Comment from Hotel Management
Jul 11, 2015 by Novotel Kamala Beach, Hotel Management
Dear Kathryn Garth, Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for mentioning to us in regards to some of the areas that need more focus, I have shared your comments to our Housekeeping team in regards to the cleanliness of the room and also with the entire team with regards the the organization and communication at all areas. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 21, 2015 on Hotels
Comment from Hotel Management
Jun 15, 2015 by Novotel Kamala Beach, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
3 out of 5
Recommended
for Families
by A verified traveler

Great hotel, but the service needs improvement

Posted Apr 21, 2015 on Hotels
The hotel itself is very nice, new, clean and comfortable. The rooms are spacious and well appointed with WiFi etc. The pool area is great as well as easy access to a clean, beautiful beach. The Kid's Club is also a great resource. The onsite restaurant is good also. Overall the staff is very friendly and welcoming, but their ability to provide good service is really lacking. We had major issues when we checked in that the desk staff just isn't equipped to handle. We did get some resolution from the Assistant Manager the following day. Finally, the location is about a 20 minute walk from any of the local restaurants/shopping/street food etc.
Comment from Hotel Management
Jun 15, 2015 by Novotel Kamala Beach, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback in regards to the hotels location and the beautiful beach, yes we are very lucky! I will share your comments with our team in regards to your check in experience, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quietly hotel

Posted Apr 21, 2015
Quiet place, private beach, so good for family.if you need to wake up silently in morning, I can recommend here.
Comment from Hotel Management
Jun 15, 2015 by NovotelKamala, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and that our quiet location was a highlight for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.