Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler from NSW Australia

Great value for money.

Posted Jul 26, 2014
Pros: Of the standard expected of a 3 star hotel, it's less than half the price of the bulk of it's competitors.
Cons: It is badly in need of a lift, our room was on the 2nd floor and the stairs where murder, also the old A/C unit was very noisy.
For a couple of nights in town, highly recommended, basic accommodation, rooms moderate size clean and tidy, staff, especially the lovely lady on day shift friendly and helpful, Sadly not so the gentleman on night shift who let us drag our bags up 2 and a half flights of stairs, arriving after a long days travel after midnight, breakfast was inexpensive and decent, overall great value for money. Recommended for younger travelers who don't mind stairs, if you struggle on stairs ask for a room on the 1st floor.
4 out of 5
for Everyone
by A verified traveler

Basic but meets all the needs

Posted Mar 18, 2014
I slept in so missed breakfast. Room was fine and staff friendly. I would stay there again. I only needed a place to stay for a quick stopover so don't know what the surrounding area is like.
5 out of 5
for Everyone
by gs from Wien

Top-notch facilities and friendly staff

Posted Feb 24, 2014
Pros: Friendly and efficient staff.
Cons: Everything is fine.
Location: It's about two kilometers from the major sites of the city.
Efficient and friendly service would be a curt summary of my four day stay. Upon arrival at the airport, the hotel' van was waiting at the airport. The food at the hotel was the best during my six week's vacation. Even a concert in the evening was giving at the hotel lobby. A four star hotel that lives up to its name.
4 out of 5
by surjit from india

Good hotel but little far from beaches

Posted Feb 8, 2014 on Hotels.com
Hotel is good in old phuket town .But far from putong & karon beach about 15 kms.Ita better to stay near beach side hotels for convinency.Little far. from travell places.But nearby the Bus terminal 2 about 10 minutes car drve
1 out of 5
for Shopping
by New Zealand from Auckland

Blocked drains shower,hand basin and floor drains

Posted Jan 21, 2014 on Hotels.com
Reported blocked drains every day for 4 days in a row. Nothing was done about it. Curtains did not close as rails were broken. Air conditioner leaking onto the floor. 3rd bed we asked for, 1 extra adult daughter, she had to sleep on a kiddies fold up bed, very uncomfortable, RAttana is known for the broken glass saga, we paid our BHT60 for a glass that was still in the packet that slipped and broke. Staff that could not understand English, they may be the cheapest, but you get what you pay for. We were booked in for 18 days.
5 out of 5
for Getaway With Friends
by bernie from australia

great service

Posted Jan 14, 2014 on Hotels.com
cheap and great staff
4 out of 5
for Everyone
by Jakub from Prague

Comfy hotel near the city centre

Posted Jan 13, 2014
Pros: clean, quite good location, not expensive
3 out of 5
by AR from London

Good value for money if you need it for 1 night

Posted Jan 1, 2014 on Hotels.com
Well, this is clearly a budget hotel. Very cheap, in a good location and with big rooms. But it's important to understand the comfort is very limited. The room and bathroom are not clean and the lobby has a very bad smell. I needed this hotel for 2 nights (not 2 days in a row though) and didn't spend any time in the hotel as I had to depart early morning. So for this purpose the hotel is perfect. I wouldn't though recommend to anyone planning on staying in Phuket for a few days or needing a bed/room to relax, other than just sleep.
4 out of 5
by A verified traveler

Staff where helpful and friendly the food was bad

Posted Nov 26, 2013
Got bed bugs , the lights didn't work air wasn't cold and was loud no hot water , power points were dodgy and I got shocked by one
4 out of 5
for Overnight Stay Before Destination
by WillieL from Edinburgh

Phuket Town

Posted Nov 24, 2013 on Hotels.com
OK for an overnighter stayed here thinking it was close to bus station but it is not !