Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from NRW

Enttäuschend

Posted Jul 29, 2015
Pros: Gestaltung der Gebäude, Interieur der Zimmer, Gestaltung der Anlage, Freundlichkeit der (meisten) Service-Mitarbeiter
Cons: Service (jenseits der Freundlichkeit), Beschwerdemanagement!, Kundenorientierung, Preis-Leistung
Location: Zwischen Dschungel und Meer, außer Entspannen (bei der Lärmbelästigung für mich kaum wirklich möglich) und Baden keine nennenswerten Möglichkeiten.
Enttäuschender Service: Beschwerden werden nicht hinreichend abgeholfen. Probleme, die nicht gelöst werden konnten, wurden ignoriert. Bei Beschwerden keine Abhilfe seitens des Managements. Grund für Beschwerden gab es wiederholt, hier die beiden zentralen: Bei unserem Aufenthalt gab es 4 Baustellen, 2 davon langfristige - keine Ruhe im Zimmer und auf dem Balkon von 8-17 Uhr; zudem: Klimaanlage funktionierte nicht richtig. Problem wurde negiert; erst nach wiederholtem Insistieren wurde Reparatur vorgenommen. Ersatzzimmer über Hausanlage mit permanenter Geräuschbelästigung. Dienstleistungen 2-3fach überteuert, besseres Essen zum halben Preis im Restaurant nebenan.
4 out of 5
Recommended
for Everyone
by A verified traveler from 横浜

離島でゆっくり

Posted Jul 24, 2015
プーケット国際空港から30分くらい車に揺られて着くマリーナ(多分ホテル)からスピードボートで30分くらい激しく揺られて、それからまた10分くらい車に乗ってやっと到着する離島ホテルです。雨季だったので、海の色は写真とは違い淀んでいましたがステキなホテルでした。 デラックスシービューの部屋でしたが、広々としていて清潔感のおるお部屋でしたよ。プールヴィラの部屋数の方が多いので、次回はそちらに泊まりたいですね。 失敗したな、と思うのは下記の2点 ①予約の時に確認漏れていたから予想外の出費になったのが送迎のスピードボート代。円安も影響して大人2人で往復2万くらい掛かりました。ちゃんと送迎も含まれているプランか確認した方がいいです。日本語が分かるスタッフはいないので英語で個人的にホテル宛にメールをして送迎を頼みました。 ②スピードボートの時間 これはホームページにも書いてありますが、送迎のスピードボートの時間が決まってます。今回は空港に10時くらいに着く便だったので、10:30のスピードボートに間に合うかなと思ったら思いの外マリーナまで時間が掛かり(とは言っても11時位にはマリーナに到着)、13:30くらいまでマリーナでぶらぶらする羽目になりました。マリーナと言ってもレストラン一件しかないので、退屈でしたね。行く時は、到着時間を調整することをお勧めします。
5 out of 5
Recommended
for Everyone
by A verified traveler from pineda de mar

Hotel del sueño

Posted Jul 23, 2015
Habitaciones de lujo situacion marabillosa sino lo ves no lo cres Super recomendable villa con piscina y bañera en la teraza
5 out of 5
Recommended
for Everyone
by A verified traveler from london, uk.

beautiful hotel

Posted Jul 16, 2015
Pros: everything
front desk staffs were friendly and helpful, the sea view was magical and transport from airport to hotel was cheap
5 out of 5
Recommended
for Everyone
by A verified traveler from beijing

A beautiful hotel with very welcoming staff.

Posted Jul 11, 2015
Pros: Expedia.co.uk
Location: You can hire a motorcycle and use that around the island.
It has been a wonderful experience right from the airport pickup. The staff were friendly and punctual and we were transferred to the island on a luxury speedboat. At the hotel, the staff were very welcoming and we were greeted with drink, efficient check in and a complimentary massage. The room was lovely with an exceptional view from the balcony. One of the best parts of our stay were the duo band, Gringo and Malu. They were exceptionally friendly and made our evenings so much fun. We have had a brilliant time and felt like we were the only guests at the hotel even though it had 90% occupancy due to the attentive and friendly staff. Thank you Santhiya.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Florida

Five wonderful nights at Santhiya Koh Yao Yai

Posted Jul 2, 2015
Pros: Location, room, breakfast buffet, friendly staff, Tuk Tuk up/down the hill to/from the room, a great balance of luxury and natural setting.
Cons: There was no A/C vent in sleeping area, so it did not cool as much as the rest of the room.
Location: Fantastic location! Swimming, snorkeling, scooters, Island hopping, wave runners and kayaking.
We had a wonderful 5 night stay at Santhiya Koh Yao Yai in June. The resort and the staff were fantastic! The setting on the side of hill overlooking the sea is beautiful. The carved wood features make the whole place so unique and natural. The room was large and beautiful. We thought a resort like this might break our modest budget, but it did not. We got a good room rate with a garden view room which actually had some view of the sea. We ate down the beach a couple of times to save a bit. The restaurant was higher than the very low cost Thai meals we had elsewhere, but the food, service and atmosphere were excellent. A trip to the spa was relaxing and therapeutic. The massive pool was a lot of fun. No resort day trips were available, so they set up an outside snorkeling tour for us that worked out really well. The tour included a private long boat to Hong Krabi for snorkeling, a private picnic lunch on the beach and stops for pictures at 3 other islands. Our tour guide was so great; he even came back latter and gave us a ride to a local restaurant we asked about for dinner. For us the airport and speedboat pick up and drop off were worth the extra charge for the great convenience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Santhiya resort

Posted Jun 28, 2015
My wife and I really enjoyed our stay at the resort. It is such a beautiful setting and the atmosphere is so relaxed. Santhiya must be serving the best food in Thailand. And it is extremely good value for money. There is not much to do at the resort itself and rightly so because otherwise the embience will not be the same you can still organise yourself to be entertained m
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Extraordinary Experience

Posted Jun 23, 2015
Initially I was apprehensive about staying in a resort island remote from Phuket island. However it was a blessing in disguise. I thoroughly enjoyed the peace, quiet, marvelous ocean view, intricate and thoughtfully designed spacious room. Dining by the beach, listening to live singing, with guitar and bongo, without techno music was wonderful. However some litter and debris marred the private beach. Other than that the service staff were very friendly and polite,the response time to requests over the phone was superb. To enjoy pristine waters and rock formation I suggest you take a day trip organized by the resort. The speedboat from Ao Po grand Marina pier leaves at 3 times a day - check . If possible arrive early by plane, to avoid taking the last speedboat trip at 5pm, as you will check in by 6pm and the day is almost over. Enjoy the extraordinary experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from OH

Posted Jun 20, 2015
Hotel is secluded on an island with I other activities available outside of what the resort offers, which is fine if you're looking to get away. The staff is friendly enough but few understood English very well. Not that big of an issue since we are in Thailand, but most high end hotels have a English speaking staff. The villas are away from the resort and require a long trek or a ride from the hotel courtesy shuttle which isn't always timely. Overall a nice place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wien

Traumurlaub

Posted Jun 19, 2015
Kann man nicht beschreiben.. einfach nur wie ein Paradies.