Outdoor pool, free cabanas, pool umbrellas

Reviews of Aleenta Phuket Phang Nga Resort and Spa

5 out of 5
Aleenta Phuket Phang Nga Resort and Spa
33 Moo 5, Khokloy, Natai Beach, Takua Thung, Phang Nga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 176 out of 283 reviews" "
Rating 8 - Good. 74 out of 283 reviews" "
Rating 6 - Okay. 21 out of 283 reviews" "
Rating 4 - Poor. 6 out of 283 reviews" "
Rating 2 - Terrible. 6 out of 283 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

James

Stayed 4 nights in Jan 2024
Response from Aleenta Resort Management Team on Feb 22, 2024
Dear James,Thank you for taking the time to leave us a review. We truly appreciate your feedback and are pleased to see that you rated your experience with us positively.We strive to provide excellent service and experiences for all our guests, and your feedback helps us to continuously improve. If there is anything specific you feel we could do better to earn a full 5-star rating next time, please do not hesitate to let us know. Your input is invaluable to us.Thank you once again for choosing Aleenta resort and Spa. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Vaclav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was excellent.
Stayed 15 nights in Nov 2023
Response from Aleenta Resort Management Team on Feb 22, 2024
Dear Vaclav,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found everything to be excellent during your stay with us.At Aleenta Resort and Spa we strive to provide our guests with the best possible experience, and it's always rewarding to hear that we've succeeded in our efforts. Your feedback means the world to us and serves as motivation for our team to continue delivering exceptional service.We truly appreciate your kind words and your decision to choose us for your stay. If you ever find yourself in the area again, we would be honored to welcome you back.Thank you once again for your glowing review, and we hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

QIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very kind and allowing us for late check out.
Stayed 2 nights in Nov 2023
Response from Aleenta Resort Management Team on Feb 8, 2024
Dear Qian,Thank you so much for taking the time to review Aleenta Resort and Spa Phuket Phang-nga and share your experience. We are delighted to read that you had a pleasant experience at Aleenta recently. We really appreciate your kind time reviewing us here. Your comment was such a valuable asset for us to moving forward by improving our service quality.Thank you so much for choosing us and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was cozy, quiet and well decored. The one drawback we had was the high cost of their transportation service compared to cheaper outside options.
Stayed 3 nights in Sep 2023
Response from Oliver on Oct 4, 2023
Dear Dalton,Thank you so much for taking the time to review Aleenta Resort and Spa Phuket Phang-nga and share your experience. We are delighted to read that you had a pleasant experience at Aleenta recently. We really appreciate your kind time reviewing us here. Your comment was such a valuable asset for us to moving forward by improving our service quality.Thank you so much for choosing us and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

sojeong

Stayed 4 nights in Aug 2023
Response from Aleenta Resort Management team on Sep 9, 2023
Dear sojeong,Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience on your stay with us.Thank you once again for your review and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Usman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff + Incredible attention to details
Aleenta was exceptional. The attention to detail incredible: beautiful bags already packed with towels waiting in the rooms for guests to take to the beach and pajamas for guests waiting in their wardrobes are some of the lovely touches you will see here. The staff were so thoughtful and accommodating too. It was a truly restful and relaxing experience here
Stayed 2 nights in Aug 2023
Response from Aleenta Resort Management Team on Sep 9, 2023
Dear Usman,Thank you so much for taking the time to review Aleenta Resort and Spa Phuket Phang-nga and share your experience. We are delighted to read that you had a pleasant experience at Aleenta recently. Thank you so much for choosing us and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First I would like to Thank Mr. Noo to make my holiday perfect, great staff and hotel and service everything was perfect
Stayed 5 nights in Jun 2023
Response from Aleenta Resort Management Team on Aug 29, 2023
Dear Fatima,Thank you so much for taking the time to review Aleenta Phuket Phang Nga Resort and Spa and share your experience with expedia. We are delighted to read that you had a pleasant experience at Aleenta recently. We really appreciate your kind time reviewing us here and khun Noo at Front Desk will be of course recognized. We hope that you also enjoy exploring Phuket!Thank you so much for choosing us and we hope to have the opportunity to welcome you back in the near future.Best regards,

2/10 Terrible

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
I am gold member of hotels.com and I have been to many hotel, this is my first comment o. Hotels.com since this hotel is way too disappointing. We book this hotel for our family holiday, since there is one day our room type is not available so we will have to switch room in the middle of our stay. 1. Both of our stay meet the late check in issue. The room wasn’t ready at the scheduled check in time, this is not acceptable since it’s a beach resort only place we can stay is hotel instead of go out to shopping, and one night is over 24000 bhat. So while we waiting for the room we already wasted over 3000bhat . After the first check in delay, the receptionist promised us to have the check in on time the next day, but again the check in time is over an hour late. 2. Even late check in the room is not quite ready. did not replace toilet paper in one of the toilet , missing items in the mini bar and dint refill ( if we didn’t report that it might be charged) , there are many dead bug on the floor and did not clear up. There is opened drinks in fridge the previous customer left over 3. Our swimming pool is dead water and the pool pump is broken 4.there is a step level different on the property floor but same color and texture, without signs even day time we hardly see the step, my mother fallen few times. 5. The water bath water in the room is very salty almost like sea water, we need to use drinkable water to brush
Stayed 1 night in May 2023
Response from Aleenta Resort Management team, on May 18, 2023
Dear value guests,I’m sorry to hear about your experience. I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.We’re apology for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated. At present we’re taking steps to upgrade our room facilities and implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay. Your feedbacks and suggestions are always welcome.Thank you again for taking the time to share your feedback with me – we take all reviews seriously and will use them in our continuous improvement efforts!

6/10 Okay

Carrie

Stayed 4 nights in Apr 2023

10/10 Excellent

Robert

Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Stayed 1 night in Feb 2023

2/10 Terrible

Scott

Stayed 3 nights in Feb 2023
Response from Aleenta Team on Feb 24, 2023
Dear ScottWe are sadden to hear that your stay with us is not what you have expected. Our guest service team is always on hand to look after all your needs. To be able to fix any issue, we would be grateful if you could let us know what it is that does not meet your expectation. Please reach out to me directly at rm.aph@aleenta.com to allow us to rectify any issue and hope that we will have another chance to welcome you back to Aleenta

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Staff were incredible, and everything was perfect. Would very highly recommend.
Stayed 1 night in Nov 2022

6/10 Okay

Phisinee, Phrakanong

Traveled with partner
Liked: Cleanliness
Not too good not too bad
Stayed 3 nights in Jul 2022
Response from Thomas on Aug 18, 2022
Dear Khun Phisinee, First of all I would like to thank you for taking the time to write a review. Here at Aleenta we strive to provide exceptional service and to make sure all our guests have a memorable stay. From your comment, it becomes clear that we have not managed to reach your expectation during your recent stay. Every feedback, being good or bad is important for us in order to further increase our service quality. Therefore it would be from great value if you could share further details with me. You can reach me under thomas.s@akaryn.com I would like to thank you in advance for your time. Best regards, Thomas Aleenta Phuket Phang Nga

10/10 Excellent

Stevie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and relaxing
Stayed 6 nights in Feb 2022
Response from Kanchalika on May 23, 2022
Dear Stevie, We are thrilled to learn that your time spent at Aleenta was so amazing! We endeavor to go above and beyond to ensure our guest have a memorable experience. We look forward to hosting you again for another fantastic experience at any of our Aleenta and Akyra Hotels. Have a beautiful day. On behalf of Aleenta Team with best regards

2/10 Terrible

Johan

Traveled with family
Disliked: Cleanliness, staff & service
Terrible. Super dirty and bad food.
Stayed 3 nights in Jan 2022
Response from Lak on Jan 21, 2022
Dear Khun Johan, “Thank you for your review. I really appreciate you bringing this issue to my attention.” “I am sorry that you're experience at Aleenta Resort and spa didn’t quite match your expectations. We would love to know more in detail why, so that we can deliver a better experience next time. You may reach me anytime at aleenta resort and spa. Again, thank you for your feedback!” Best Regards, Kanchalika Meesuk Resort Manager

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* all the way.
5* all the way. Fantastic service, attention to detail and next level spa. The only downside was the location but that’s also kind of the point. It’s private. The views from the pool/restaurant/beachside villas are amazing. Switch between visits to the sea and pool in seconds whilst sipping amazing cocktails using the freshest fruit. Last but not least, make sure you take the spa package. They’re amazing. This resort is pure luxury and we’ll definitely return.
Breakfast - this is just the starter!
Stayed 7 nights in Nov 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Seen better days, but attentive staff are great
The hotel has seen better days, though the service from the staff is great and very attentive. Plugs in some of the rooms are in odd places, the wifi works but not too well. And the TVs in most rooms are very very small.
Stayed 6 nights in Apr 2021
Response from Aleenta Management team on May 12, 2021
Dear Valued Guests, We sincerely apologized for your experience during your stay. We are currently refreshing all our rooms and taking good note of your comments. All our efforts are focused on guest experience and we have allocated you our newly renovated room, but you have decided to move to another room which was scheduled to be renovated shortly. We apologize that the new room that was not yet renovated did not meet your expectations. However I know our staff has already contacted you to offer solutions about these issues and we would like to thank you again for your decision to extend your stay with us. Sincerely Yours,

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome accommodation for a memorable vacation. Good for families or couple. Steps away from the beach, just like your private one if you choose to stay in their beachfront villa.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The villa is in very good condition. We enjoyed the pool and the beach. The sand was very soft
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool villa! Everything is so well thought so you can have a relaxing vacation without worring of anything. Didn't loved the fact that the front desk is on thw top floor.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful villa, relaxing, peaceful, tranquil, housekeeping was always making up the rooms. we loved every minute of it.
Stayed 4 nights in Sep 2019

10/10 Excellent

Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Luxurious Resort
Everything is excellent in this middle sized resort especially their staff always showing customer-centred. I’d like to thanks James taking care my health and Rouf looking after our meals during the stay. Besides, I appreciate the great help from resort’s manager Johan to deploy his team when we’re in need.
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with group
The property amazing but service not that fantastic
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s something bite me all over my body for the additional bed, already inform staffs and hope next time will be better. All other aspect such as hospitality and satisfaction level are high and I enjoy my stay.
Stayed 4 nights in Jun 2019

10/10 Excellent

Wai-Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience
Aleenta was indeed one of the best Hotel experiences we've ever had. The moment we stepped into this hotel, we were warmly welcomed. Our Grand pool villa was so beautiful, we didn't wanted to leave at all. Breakfast, beach and public pool was a blessing. However, we noticed that the hotel only clean up the beach in front, but when you walk a bit further away there is a lot of trash, plastics, etc. We understand the hotel is not responsible for the whole beach, but why not cleaning up together with other nearby hotels. One more minus point is the water in the room that has a salty taste. We believe the pipes are old and needs to be re-newed or better purified. Overall it is a beautiful hotel and we wanted to stay longer. Definitely recommended. Thank you Aleenta Team.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time in Aleenta, high privacy living area. Many chooses & great breakfast, can enjoy the facilities in Akyra Beach Club 2 minutes drive.
Stayed 3 nights in May 2019
Response from Thomas K on May 20, 2019
Dear valued Guest Thank you so much for the great review and score. It is our utmost pleasure to see you have had a fantastic stay. We hope you will be back with us soon and remain faithful by wishing safe travels ahead. Thank you Your Aleenta and Akyra Team Phuket

10/10 Excellent

R, BAHRAIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and kept up well. The staff was very helpful and courteous. The location is very private and quite.
Stayed 2 nights in May 2019
Response from Thomas K on May 20, 2019
Dear valued Guest Thank you so much for the great review and score. It is our utmost pleasure to see you have had a fantastic stay. We hope you will be back with us soon and remain faithful by wishing safe travels ahead. Thank you Your Aleenta and Akyra Team Phuket

10/10 Excellent

Lampson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it is very close to the beach, but I wish the TV in the room has a larger screen
Stayed 2 nights in Apr 2019
Response from Thomas K on May 7, 2019
Dear valued Guest, Greetings from Natai Beach and Aleenta Resort Phuket. Thank you so much for the lovely kind review and your comments. Much appreciated. I am very happy to hear that you enjoyed your stay. We do hope to see you again one day and remain till then, faithfully yours Thomas & the AleentaTeam

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019
Response from Thomas K on May 7, 2019
Dear valued Guest, Greetings from Natai Beach and Aleenta Resort Phuket. Thank you so much for the kind review. I am very happy to see that you enjoyed your stay. faithfully yours, Thomas & the AleentaTeam

10/10 Excellent

yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Thomas K on Feb 10, 2019
Dear yuki, Sawasdee Krub from Aleenta Phuket, Thank you for having chosen us as your preferred holiday destination and we are happy you have rated us 10 our of 10. THANK YOU. We hope to see you again soon and remain till then, faithfully yours Thomas & the Aleenta Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place head like a hidden gem, north of the craziness of Phuket. The beach literally stretched for miles with no end in site and very few people on the beach. The rooms were out of this world. We had a 2 bedroom residence that was very modern with floor to ceiling, wall to walll windows. Spectacular in every way. Food and beverages were great. Do not consider buying the all inclusive food, You would have to eat a ton to get your money’s worth! Hated to leave. It was one of the best places we have ever stayed
Stayed 4 nights in Jan 2019
Response from Thomas K on Feb 10, 2019
Dear valued guest. Sawasdee Krub from Aleenta Phuket and a huge thank you for this so nice worded review. What a pleasure to read your happiness! Thank you for having chosen us as your preferred holiday destination and we are happy you have rated us 5 out of 5. We hope to see you again soon and remain till then, faithfully yours have a wonderful and happy and healthy 2019! Thomas & the Aleenta Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great design and resort concept, very friendly staff, delicious food, spacious room
Stayed 3 nights in Jan 2019
Response from Thomas K on Feb 10, 2019
Dear valued Guest, Thank you for having chosen us as your preferred holiday spot. We are glad to read your good comments and that you had a nice stay. We hope to see you again soon and remain till then, faithfully yours Thomas & the Aleenta Team

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place - but have your own transport
Beautiful place. Stunning. We had a pool villa. It was spotlessly clean and very comfortable - super quiet for a good night's sleep. Mostly the staff were very friendly and efficient. Breakfast buffet not bad - big choice but disappointingly quite a few dishes and buffet items were a bit tasteless. The main issue is the prices - food and drink is really expensive here. If you don't have your own transport you will pretty much be trapped here - the nearest local restaurant is quite a decent way away. You'll get better food far cheaper in local restaurants. There are also lots of good things to visit around such as a local night market where we were the only tourists. Strongly recommend you rent a car or bike if you are staying here so you can explore and aren't tied to using the resort's services.
Stayed 3 nights in Oct 2018
Response from Thomas K on Nov 24, 2018
Dear Benjamin, Thank you so much for the nice review and rating. Thank you also for the feedback which we certainly will have a look at. Normally we dont get the comments about tasteless food but nevertheless we will have a review with our Chef who always cares deeply about the food we serve. We hope we will see you again at Aleenta Resort and till then we remain faithfully. Safe travels Thomas and the Aleenta Team

10/10 Excellent

Ngai Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Thomas K on Oct 9, 2018
Dear Ngai Fong Thank you so much for this absolute great rating. We hope you will be our guest again and remain till then faithfully yours Thomas and the Aleenta Team

10/10 Excellent

Nurliyana, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean View Loft
Hotel was just next to the beach but my room was a slight walk away from the beach which is not a problem at all. Bathrobes, white tops, bathroom and room slippers were provided. Water bottles were constantly topped up. Towels regularly changed. All the staffs were able to converse in good english. Service was excellent till the end. We had to check out early in the morning before breakfast starts. They packed a bag of sandwiches, fruits and drinks for us to go with. Kitchen serves vegetarian food but pork is still served just fyi. The only downside will be the location. It's far from activities if u were to book tours other than those from the hotel. Almost all requires an extra 2000baht for transfer including going to patong. Location from airport is near, abt 20-30 mins away. Overall.. highly recommended for honey-mooners and those who wants to relax.
Stayed 3 nights in Sep 2018
Response from Thomas K on Oct 9, 2018
Dear Nurliyana Thank you so much for this absolute great rating and happy that you loved our resort and we highly value all your nice comments which you shared with future travellers. We hope you will be our guest again and remain till then, faithfully yours, Thomas and the Aleenta Team

10/10 Excellent

Jac, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Restaurant with direct access to the beach
Pool Villa is super nice, very spacious, can stay there for a whole day. Excellent and very attentive services. Only the waves are rather rough, cannot go swimming on the beach.
Stayed 3 nights in Sep 2018
Response from Thomas K on Sep 16, 2018
Dear Jac Thank you so much for your lovely rating and beautiful pictures uploaded. Really impressive. We are happy to hear you are enjoying your stay. Have a great time being our guests. Thank you Kind regards Thomas and the Aleenta Team

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Thomas K on Sep 2, 2018
Dear Colin greetings from Aleenta Resort & Spa. Thank you for the nice rating. Please come back one day and be again our valued guests. Kind regards and wishes Thomas & Aleenta Team

10/10 Excellent

RC, HKG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tasty meals, excellent staff, secluded location - Perfect escape from City life Remarks: the beach is too rough for swimming, go for the accommodation with a pool would be ideal
Stayed 2 nights in Jul 2018
Response from Thomas K on Aug 5, 2018
Dear RC Thank you so much for this great rating and nice comments. The sea as you fairly said can be rougher. this is because it is the time of monsoon season. We highly recommend to visit us in the month December till April where the totally calm azure blue waters will await you. We hope to see you again soon and remain till then, faithfully yours Thomas and the Aleenta Resort Team

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach, nice , good. Why need to write more?
Stayed 3 nights in Jul 2018
Response from Thomas K on Jul 15, 2018
Dear Expedia Member Thank you for your kind words on this review and we are happy to see that you found us nice and good. We are a bit surprised that you have only marked us 2 out of 5 but hopefully next time on your visit we are able to make it a solid 5 out of 5 and remain till then, faithfully yours Thomas and the Aleenta Team

10/10 Excellent

Cheuk nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 2 nights in Jun 2018
Response from Thomas K on Jun 17, 2018
Dear Cheuk Nam Thank you so much for this great rating. We are very pleased to see that you have enjoyed your stay. We sincerely hope that we can welcome you again soon at our lovely resort. We wish you safe travels ahead. kind regards and wishes Thomas & The Aleenta Team

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Thomas K on May 27, 2018
Dear Valued Guest, Thank you for your good review rating. We do hope we can welcome you back in the near future. Kind regards and wishes Your Aleenta Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort. Staff were welcoming and extremely helpful. The location is ideal. Can’t wait to return.
Stayed 10 nights in Apr 2018
Response from Thomas K on Apr 29, 2018
Dear Expedia Member Many thanks for your kind review. Very happy to hear you have enjoyed our fantastic resort. Hopefully we are able to welcome you back in the near future. Kind regards Thomas K Resorts Manager

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Very nice beach but room needs to be improved
The 2 bedroom pool residence we stayed in the first night had water leaking from the air-con of bathroom and living room. We have to wait until 4pm next day to get a room change but there was NO gesture or even an apology from the front desk.
Stayed 3 nights in Apr 2018
Response from Thomas K on May 6, 2018
Dear valued Guest, Thank you so much for sharing your feedback with us. We are always happy to receive any type of comments if positive or when guests would like to share some improvement thoughts. We certainly have discussed your comments and we apologize if we failed to meet your expectations. Thank you and kind regards. Thomas Koessler Cluster Resorts Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious Thai food, nice staff and good services
Stayed 3 nights in Apr 2018
Response from Thomas K on Apr 29, 2018
Dear Guest Thank you so much for the nice and great review. We wish you safe travels and hope to see you again soon. Thank you Thomas K Resorts Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Wow ! Very special hotel
After reading the reviews and seeing the website I had very high expectations of this resort. We booked a 2 bedroom residence that comes with a private pool . I can truly say my expectations were exceeded. Room - in a horse shoe shape ,more like a huge apartment-2 bedrooms separated by a large open plan kitchen dinner all facing into a Terrance with a decent size private pool. Sun most of the day on the pool. Very modern, high end luxury fittings . Clever thoughtful deal such as a beach bag to use during your stay , a pillow menu , fresh fruit and generous amounts of complimentary water . Resort -very relaxed . Upmarket but low key. the pool is small with a 4 large gazebo style sun beds - most other resorts this would be for private hire - included here . Not too busy usually a sun bed available. Small boutique feel. Beach - beautiful white powdery sand with a stunning warm sea. Only downside was after 5 minutes of being in the sea we all got a stinging sensation all over and felt conpelked to get out. We asked the staff and they said Little invisible but harmless insects in the sea- after 5 minutes the feeling goes away . Food - very expensive for Thailand prices more like Europe. Room service very convenient. They do a happy hour for half price cocktails and wine for sunset . Still more expensive than most other Thai places . Top tip : they have a sister Hotel 1 km away - they offer a free shuttle bus . It is about 15 minute walk or 4 mins on free bikes ( can
Stayed 3 nights in Apr 2018
Response from Thomas K on Apr 15, 2018
Dear Traveler Thank you so much for this great review. Very happy to hear you had a fantastic time. Hope to see you again soon. Safe travels ahead. Kind regards Thomas and the Aleenta Team

8/10 Good

Helder

Liked: Cleanliness, staff & service, property conditions & facilities
The AC from the room was super noisy and too powerful and was blowing right on the bed and sofa. We had either always switch off the AC from the area that we were in.
Response from Thomas K on Mar 29, 2018
Dear valued guest. Sawasdee Krup from Phuket Thailand and a big thank you for your nice review. Very sorry to hear about the noisy AC. We have looked at this and have taken care of the issue. We wish you would have raised this concern to us during your stay so we could have done something at the time. We hope to see you again soon and we wish you safe travels ahead. kind regards Aleenta Resort Team