Breakfast, lunch and dinner served

Reviews of Baan Laimai Beach Resort & Spa

4 out of 5
Baan Laimai Beach Resort & Spa
66 Thaveewong Road, Patong Beach, Patong, Phuket

Reviews

8.2

Very Good

Rating 10 - Excellent. 378 out of 1000 reviews" "
Rating 8 - Good. 392 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very central staff lovely will definitely go again xx
Stayed 15 nights in Dec 2023

10/10 Excellent

Tarin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, was given a upgrade and the room was great
Stayed 5 nights in Nov 2023
Response from Ms. Natapitchan Jindanil on Jan 8, 2024
Dear Rayna,On behalf of the entire team at Baan Laimai Beach Resort & Spa, I want to express our sincere gratitude for the wonderful review you shared.We are thrilled to learn that you enjoyed your stay with us, and we appreciate you taking the time to share your positive experiences. Your feedback is invaluable, and it motivates us to continue providing exceptional service to all our guests.Once again, thank you for choosing Baan Laimai Beach Resort & Spa, and for sharing your positive impressions. We look forward to welcoming you back for another memorable stay.We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff we will be back again.
Stayed 5 nights in Oct 2023

2/10 Terrible

Mohamad

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception team and assistant manager Mr. Bal are not professional and they try to get as much they can money from the guest, specially on the check-out from the hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here quite a few times and have never been disappointed..
Stayed 4 nights in Aug 2023

10/10 Excellent

John, Ore City

Stayed 2 nights in Apr 2023

2/10 Terrible

Suhad

Stayed 3 nights in Apr 2023
Response from Ms. Natapitchan Jindanil (Nuch) on Apr 18, 2023
Dear Suhad,First of all, please accept our apology for unexpected situation.After investigated, we did not recieve some feedback from you during stay that’s why we could not solve some problems.We are sure if we got some information, we would rush to recover our service and make you more satisfy and enjoy staying with our resort.We hope to service you again in next holidays.Best Regards,Ms. Natapitchan Jindanil (Nuch)Assistant Reservation Manager

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service
good location. close to Patong Street. that being said I would not recommend this area of thailand for family with teenagers travelling. Unfortunately lots of sex tourist were all around including that hotel even though they warned you at check in that if you bring any guess … you would be charge extra… we thought it was an awkward thing to say … as i was travelling with my husband… but looking around the pool made sense … lots of local lady “guess” end out at this hotel . not blaming anyone just saying. breakfast is amazing!! the beach across the street is gorgeous. pick room on the pool … the beach view can be noisy at night …. we enjoyed our stay .
Stayed 4 nights in Mar 2023
Response from Ms. Natapitchan Jindanil (Nuch) on Apr 18, 2023
Dear Annie,Thank you for recently staying with us at the Baan Laimai Beach Resort & Spa! We appreciate your comments which are a tremendous help for us to improve our services.

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, and the staff are amazing🙌
Stayed 11 nights in Feb 2023
Response from Ms. Natapitchan Jindanil (Nuch) on Apr 18, 2023
Dear Anthony,Thank you for recently staying with us at the Baan Laimai Beach Resort & Spa! We appreciate your comments which are a tremendous help for us to improve our services.

10/10 Excellent

Brenton

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic accommodation. Great staff. Nothing was a problem. Close to everything.
Stayed 4 nights in Feb 2023
Response from Ms. Natapitchan Jindanil (Nuch) on Apr 18, 2023
Dear Brenton,Thank you for recently staying with us at the Baan Laimai Beach Resort & Spa! We appreciate your comments which are a tremendous help for us to improve our services.

8/10 Good

Karyn

Stayed 4 nights in Jan 2023

10/10 Excellent

katy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and excellent staff- rooms were large and so comfortable
Stayed 3 nights in Jan 2023
Response from Nuch on Feb 3, 2023
We are delighted that your overall experience at the resort was an excellent one.We sincerely hope we are able to welcome you back in the future.

10/10 Excellent

RUTH

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location by the ocean but not too noisy. Great unusually shaped pool. Lovely staff. Amazing breakfasts.
Stayed 6 nights in Jan 2023
Response from Teerawat J on Jan 30, 2023
Thank you Ruth for your kind review. We hope you had a great memories in Phuket and we wish you travel safe back home.

6/10 Okay

Habib

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked that it was cheaper than Expedia when we extended it. They charged us 100 bhat for a missing teaspoon. Very petty. Considering we spent almost $6000 in 7 days including lodging and food and drinks
Stayed 4 nights in Nov 2022
Response from Teerawat J on Jan 30, 2023
Thank you for your feedback and we have escalated it to the management team and we are taking your feedback seriously into consideration to remove the missing fees for small items. We are really sorry for the inconvenience that caused you.

2/10 Terrible

Yehuda

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay expensive for nothing
Response from Teerawat J on Jan 30, 2023
Thank you for your feedback and we are sorry to hear that you felt that your experience at our hotel is underwhelming. We are committed to make our guests have better experience.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely come back
Stayed 1 night in Nov 2022

10/10 Excellent

Hernan, Van Nuys

Stayed 6 nights in Nov 2022

2/10 Terrible

FAISAL

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We stayed here for 7 days and they ruin the whole freshness and relaxation by blaming us that we broke their sliding glass door and made us to pay them 3000 Bhat when we went to check out. We are adults and no children with us we don’t drink or do drugs and are in our senses 24/7. They charged us for the lost key card 300 bhat that none of the hotels do. At night twice somebody unlocked our door and when we complained no one took any notice. It’s a SCAM hotel! Stay in a hotel where you feel safe guys not in a place that is full of scams!
Stayed 6 nights in Oct 2022

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed here a few times now and we love it,the food is beautiful,the location is fantastic and the cleanliness is outstanding...definitely will be back
Stayed 9 nights in Aug 2022

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Usually a wait at the front desk. I always tried to avoid the woman who appeared to be in charge as whoever she was speaking to, she ended up arguing with.
Stayed 6 nights in Aug 2022

2/10 Terrible

AHMAD, HOMER GLEN

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything but the service and the hospitality and the staff and cleaning was very bad it’s was the worst experience ever staying in this hotel
Stayed 10 nights in May 2022

2/10 Terrible

Saddam

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel in Thailand. Stay away from this place. Rooms are disgusting. Service is horrible. Food is horrible. Worst hotel experience in my life. I don't usually leave reviews like this but this place deserves it. (Arrived at this horrible place at 10 a.m. and I wasn't able to check in until 8 p.m. what horrible experience from start to finish)
Stayed 10 nights in May 2022

10/10 Excellent

Marcus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
paradise in Patong
First time staying on the beach side of Patong beach! This was the perfect hotel. It is right on the main road, but tucked away in an amazing green oasis! We were greeted as soon as we exited our taxi and taken very well care of from the then. The room is beautiful and the balcony is spacious. Really good air con and super clean. The bathroom is super clean and beautiful The pool area is super large, but also the hotel is massive!!! There was some construction and renovation going on being that it was covid. But it didn’t effect our stay.
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in a beachfront room. Not worth the price at all, and there's no beach view (just the top of hotel's roof and air vents. Staff at lobby were not very helpful and unfriendly.
Stayed 1 night in Mar 2020

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and room, extremely disappointing
My husband and I were extremely disappointed with everything at this hotel, particularly given it's considered a 4-star hotel. Check-in: We arrived a little before check-in time. The room was not yet ready and the supervisor who checked us in refused to give us any information (for example, I asked if he could remind me if I had breakfast included. He said I get no information until check-in time of 2PM). Nobody offered to take our luggage when we went to eat prior to the room being ready. They do not allow any late check out (even if no one is checking into your room) unless you pay 1K THB per additional hour. They also charge 300 THB if you don't return the plastic room key at the end of your stay. Room: The room and dresser both smelled like mildew- it was clear they had never been aired out. The toilet flusher wasn't working properly and continuously got stuck. The shower had dried water droplets all over it. They never cleaned it with Windex or a similar cleaner to get rid of them. The bed was hard and uncomfortable. Pool: The pool itself is beautiful, huge, and a good temperature. However, the staff is constantly working on the deck during pool hours causing disruptions. One day they were sanding for hours (noisy), another day they were painting (smelly), another day they were cleaning. Pool chairs are blocked off during this time leaving less room for people to sit. Food: Sub-par & expensive for the quality. Staff: Poor attitude & rude.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

2/10 Terrible

Stephen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had problems with April when I check in. I was told I had to sign a paper if anyone visit me I would be fine a 1,000 baht and I was to put their name on this paper. What an insult I’ve never had to do this at any hotel I stay at in Pluket. I moved out the next day. The bathroom has something falling from the roof. I was very disappointed with this hotel. The front desk especially April needs some training and her attitude is not very nice.
Stayed 5 nights in Feb 2020

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here previously and returned due to the location and staff. This time we selected a standard room. Last time we gad a pool view room. Both were fine. Our was close to the band area so we did hear noise at night. That might bother some people but we were exhausted so slept through it. There are some good bars and restaurants in the immediate area. Reception services and house keeping were exceptional.
Stayed 7 nights in Jan 2020
Response from Sasicha Jutamontree on Feb 14, 2020
Dear Guest, As a valued returning guest, it is wonderful to know that we continue to meet your expectations. Our location is one of the things our guests love about us since it is in Patong’s shopping district and numerous Thai restaurants share the neighborhood. We are glad you always find our location ideal and regarding the outside noise, we apologize and we wish you had notified us during your stay. We would've accommodated you in a room on which you may find to be quieter. We sincerely hope to see you again, and we are looking forward to welcoming you back to Patong. Sincerely, Sasicha Jutamontree Public Relations Manager

2/10 Terrible

Naser

Disliked: Cleanliness, property conditions & facilities, room comfort
Won't go back again
The room furniture was old and doesn't look like a 4star hotel
Stayed 4 nights in Jan 2020

10/10 Excellent

Spencer, Seattle, WA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, nice property, great pool view. Overall a fantastic experience!
Stayed 3 nights in Jan 2020
Response from Sasicha Jutamontree on Jan 28, 2020
Dear Spencer, Thank you for staying with us and for sharing your excellent review and rating. We are pleased to know that our rooms and facilities exceeded your expectations. We would be happy to welcome you back and provide you with another relaxing vacation! Sincerely, Sasicha Jutamontree Public Relations Manager

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect just across the road from the beach, shops, restaurants and couldn't fault it. The room was great value for money well kept and the breakfast was very good. I would recommend this to others, the staff were excellent.
Stayed 3 nights in Jan 2020
Response from Sasicha Jutamontree on Jan 23, 2020
Dear Guest, We are very pleased that you positively rated your overall hotel stay and you found the hotel to be an excellent value for money. Indeed, our accommodation offer combines a high standard customer service and a room fully equipped with all necessary amenities, and still at competitive prices for all budgets. Also, we are glad to know that you enjoyed all there was to offer in the morning. An array of 5-star quality Thai and international dishes, perfect for even the pickiest eater in the group. We appreciate your review and are delighted that you recommend our property so highly. Hope to see you again! Sincerely, Sasicha Jutamontree Public Relations Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay at Baan Laimai
Absolutely would highly recommend. Loved our stay at Baan Laimai. Room was spotless clean. Staff were all so friendly and went out of there way to make everything perfect. Pool and swim up bar were excellent. Food was great. Location perfect. Can’t wait to go back.
Stayed 4 nights in Jan 2020

8/10 Good

Damien, Melbourne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi would hardly ever work which was frustrating and the shower water pressure was basically non existent. I could have had a better shower with a water bottle. The rest of the resort was fantastic, if the sort out the above issues then it would be a fantastic resort...
Stayed 1 night in Jan 2020
Response from Sasicha Jutamontree on Jan 20, 2020
Dear Damien, The is for writing a review and sharing your feedback on our resort! I'm sorry to hear about the shower and the WiFi, we apologize sincerely for the inconvenience caused to you. We are glad to hear, however, that the rest of your stay was fantastic. We hope you will be returning again soon! Sincerely, Sasicha Jutamontree, Public Relations Manager

10/10 Excellent

Kevin, Ny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean environment with helpful staff to guide and assist you during your trip
Stayed 4 nights in Jan 2020
Response from Sasicha Jutamontree on Jan 20, 2020
Dear Kevin, From the entire team at the Baan Laimai Beach Resort & Spa, heartfelt thank you for your very nice review. It thrills us to know that you were delighted with the cleanliness of our whimsical, lush, tropical, stylish resort and that we were able to showcase the friendly and attentive service we are renowned for. We will continue to work hard and do our utmost to provide the first-class service to each of our residents and may we take this opportunity to say that we look forward to welcoming you back to our property in the future. Sincerely, Sasicha Jutamontree Public Relations Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great breakfast. Nice staff, friendly, helpful
Stayed 10 nights in Dec 2019

10/10 Excellent

ali abdel aziz

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Samir, Sydney

Liked: Staff & service, amenities, property conditions & facilities
Resort is located right on the beach, walking distance to the party district, but peaceful and quiet. You can not hear any of the party sounds. Has all top of the range facilities, and I would highly recommend it.
Stayed 10 nights in Dec 2019
Response from Sasicha Jutamontree on Jan 10, 2020
Dear Samir, First of all, we would like to thank you for your recent stay at Baan Laimai Beach Resort & Spa and for taking the time to share this kind review with our Expedia readers. There's nothing more encouraging for us than knowing that you had a wonderful time during your stay with us. As you stated, our property is in a perfect location, close enough to the center, yet far enough for a relaxing night's sleep, and we are truly glad that you loved the relaxing atmosphere around the resort. We hope the beautiful memories will lure you back to stay again with us. Sincerely, Sasicha Jutamontree, Public Relations Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the heart of Patong Beach!
We were looking at a couple different hotels along the beach of Patong, and we absolutely picked the right one. After walking up and down the main road that runs along the beach, it was clear that this hotel was one of the best. The hotel/resort was perfectly located, with direct access across the street to the beach. The pool was great, overall, the rooms were clean, large, and perfect for our stay. My only 2 “need to know things” were this...1. There was no iron and ironing board. You had to go the next building over to access a laundry room to iron shirts, pants, etc. 2. There is a band that plays every night in the courtyard and it was heard loudly in our room...however, they do stop playing at 11:30pm sharp...so if you want to sleep before then, I’d take ear plugs or something like that. Overall, we had a blast and I’d definitely recommend this place versus any other in Patong. It was a little pricey compared to some of the other options, but absolutely worth it.
Stayed 3 nights in Dec 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Fantastic Baan Laimai
Fantastic facilities and excellent services.The staff were all very pleasant and went out of their way to help. Great breakfasts! The location is terrific and just a short walk to everything, shopping, beach, restaurants, clubs and bars.
Stayed 4 nights in Dec 2019

6/10 Okay

Travis

Liked: Staff & service
Okay Stay--But Not My Favorite
This hotel has fabulous swimming pools and and plenty of sun bathing chairs around the pool. Service was perfectly fine. The issue I found was the smell in my room--a sort of musty smell. The furnishings in the rooms are quite dated but are relatively clean for their age. It is located in the heart of Patong so everything is around you including the noise.
Stayed 6 nights in Nov 2019

10/10 Excellent

Aidan

Stayed 1 night in Dec 2019