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Reviews of Baan Yamu Residences

4.5 out of 5
Baan Yamu Residences
Moo 7, Paklok, Thalang, 171, Pa Klok, Phuket Province

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 7 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

8.6/10

Cleanliness

7.4/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel ruined by location
We stayed here for our honeymoon. The place itself is fablous. We stayed in a villa with private pool and everything seemed new and nice. However the location is the biggest disadvantage. It takes around 30min to Patong. There are not much shops or things to do around the hotel. So we ended up renting motorbike for two days(100m from hotel) to get around. Having said we stayed in villa with private pool, the main pool of the hotel was also for our private use. We've come across literally 2 more couples during our 3 nights stay. Not many people seems to stay here and it gets scary during the night. If you want quite, peaceful place (I am not sure why you'd come to Phuket for peace though!)then this is the place but otherwise i would choose somewhere near busy beach.

10/10 Excellent

Sam, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern villa at quiet seaside
Well maintained property with friendly staff. The 3-bedroom villa has generous space over 3 floors and a private pool. The on-site restaurant provides basic breakfast and decent dinner offerings.

8/10 Good

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mark, New Zealand

Liked: Cleanliness
Disliked: Staff & service
Below Par Baan Yamu, disappointing.
For a hotel that is a long way from anything that is happening in Phuket the rates are high. the reception staff were unable to find our booking and appeared to be completely disorganised and uninterested. The 'pool villa' was spacious but poorly furnished. There were no bedside tables in either of the bedrooms. The overhead 'rainshowers' did not work and the handles had been removed, we were reduced to using a handheld shower piece, impossible for anyone to use effectively. A request to reception to have both showers repaired resulted in nothing happening. They simply weren't interested. The included breakfast provided consisted of stone cold greasy fried eggs, cold plastic chicken sausages and bacon that closely resembled jerky, it was nothing short of cheap and appaling. The outward appearance of the place is immaculate...shame they couldn't invest in a Maintenance man. The restaraunt prices rival that of the most exclusive restaraunts in Phuket but the location and standard do not come close to meeting the required level. For us, we would recommend you look elsewhere for accomodation, it just isn't up to the standard for the prices they charge in all sections of their business that we expereinced.

6/10 Okay

Scott, Victoria, Aust

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful apartment, woeful location
The apartments are spacious, grand and very comfortable, it has a beautiful pool, one bar, one restaurant and was VERY quiet. The location is terrible with no attractions, beach or facilities other than those within the complex accessible. The staff were generally not that willing to help or go out of their way to assist or provide advice. The restaurant provided good food at reasonable rates and the manager was very polite and helpful. There is a small gym, a broken table tennis table and a beach volley ball court but not really much for kids to do at all apart from use the pool. The surrounding areas were very run down and not welcoming at all which was a huge contrast to the first part of our holiday at a resort a Khao Lak. I would not return to this location for a holiday.

10/10 Excellent

Keith, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite place
Quite place

10/10 Excellent

karen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baan Yamu Residence - Review from Singapore
Great Stay for travellers with big family! There are always staff cleaning the compound and pool to make sure that the condition is at its tip top. The most memorable experience was the Haris bar/Cafe. I'm impressed with the staff and their heart-warming and thoughtful services to my family.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Spacious rooms and large pool. Great place, although away from beaches.

8/10 Good

Becky C, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, clean, nice hotel
Absolutely loved the villa we stayed in. Massive full length swimming pool. Quite and safe environment good for family getaway with very young children or people who are not into night life as there is absolutely nothing except 2 other resorts in the neighborhood. Breakfast is so so ( only ham, sausage, bread, fruits and one Thai dish ). Not many F&B options as there is only one restaurant in the hotel and no other restaurants in the Neighbourhood

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great hotel stay, marred by poor maintenance issue
Booked the penthouse rooms, and they are very nice and spacious and contain everything you need including kitchen items for cooking home meals. The trouble was the lift didn't work after the first morning and so we had to use the steep stairs to the roof with two children and buggies and shopping etc. didn't get fixed even after a week, also the A/C in one room took 3 days to repair, and the cable TV had no channels for 5 days. Luckily the fridge did kept the drinks cold and worries all wash away in the outdoor hot spa. hotel is a little bit away from the main beach areas and if you book tours they will charge extra to collect from this hotel.

10/10 Excellent

Wudaifu, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous apartment (though not near beach)
Stayed for 5 nights in Feb. 2014 with 2 adults and 3 kids (ages 3-8). We booked on the late side, so our first choices (west-coast beach resorts) were all full. However, what we gave up in terms of beachside location was made up for by the incredible size and condition of our (3-bedroom) apartment. 'Apartment' may be an understatement: what we found was a 3-story villa with carport, full kitchen, private courtyard and swimming pool. (Each unit shared a wall with only one other next door.) The townhouse was spotless and sleekly designed, like something out of a design catalog. The only downside of this is that the hard edges and many stairs are not designed to be friendly for very young kids; also the distance between each of the 3 bedrooms (one of which is on the third level) is great for privacy, not so great for hearing whether or not the kids cry at night. But the private pool is a big plus for the little ones. Breakfast was a short walk away, as was the enormous and beautiful common swimming pool (also including shallow kid-pool zones of 2 different depths.) The balconies had spectacular ocean views. However, the main two potential drawbacks are: 1) The east-coast location is very remote; if we had not rented a car, it would have been tough getting anywhere else. Perfect if you want peace and quiet, though! 2) No beach anywhere close: The ocean is yards away, but consists of tidal flats, not sand. If neither of those is a deal-breaker, Baan Yamu comes highly recommended

8/10 Good

Jeff, Singapore

Liked: Staff & service, property conditions & facilities
Nice Quiet Area
Need a car to get around there. Nice quiet area. Lack of facilities like Spa. Nearby Beach is muddy not for swimming as it is on the west coast. Driving to Surin Beach is about 30mins.

6/10 Okay

Sun Wukong, China

Liked: Staff & service
Disliked: Property conditions & facilities
Baan Yamu - February 2013
The good: - Very spacious villa ( 3 bedroom ) - Very friendly staff - Nice swimming pool The bad: - Very small choice for breakfast ( spaghetti, rice, bread, egg, fruit mostly covers it ) Same every day - Located in a remote area which means you will need to take a taxi all the time Only 1 taxi company opposite of the hotel so during rush hour you might not be able to get a taxi and you can go nowhere ( they only have about 5 cars available ) If you book at the reception they will charge you crazy prices, better to go across the street and negotiate by yourself - The restaurant does not belong to the hotel and is cash only That means you will need to bring cash every time you go there for lunch or dinner - Maintenance is friendly but solves nothing. During the entire stay the air-conditioning produced a terrible smell ( maintenance checked but smell remained ). Conclusion: Despite the nice villa and very friendly staff too many bads.

10/10 Excellent

Tenay, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magical place ... very relaxing
Absolutely gorgeous ... the rooms are beautiful (we had a two bedroom, two storey apartment). The hotel has one awards for the designs and you can clearly see why they have won. The pool was the main attraction. It is just like a postcard picture! Large pool and not at all crowded. The staff were lovely, the food was also good (reasonably priced for a hotel) and the cocktails we very much enjoyed! The resort is perfect if you want a relaxing holiday. You can do day trips to Surin Beach and Patong. Lastly the spa at the resort s also worth a visit or two (it is also reasonaly priced). We will def. be holidaying here again.

10/10 Excellent

Jeff, Los Angeles, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace & Quiet Found
I booked my reservations for the next day which was Chinese New Year. In other words, almost every hotel/resort in Phuket was booked full. The resort far exceeded our expectations. First off, it's quiet-very quiet. The pool is huge. The resort upgraded us for free to a penthouse suite: 2 bedrooms, 2 baths, a full kitchen, a jacuzzi patio. The suite must have been about 1500 square feet. Simply beautiful. The resort is not on the beach, but we didn't care. You can walk 2 minutes to a pier and hire a long tale boat to take you to a couple of small islands about a 15 minute boat ride away. We hope to make Club Yamu an annual tradition. Quiet, Quiet, and more Quiet. If you want action, then stay away. This is not your place. But if you want peace and quiet at a small, modern resort then this is it. The staff was very pleasant.
This is a real 50 meter pool.

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overall design, great swimming pool, nice staff and restaurant . Ideal if you have a car as it is a bit remote but the view is great

8/10 Good

Chan yuen yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Ling Ling, Hong kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
完全不體貼關心住客的須要及心情
這是我一家第二次來渡假的酒店,我訂的是3房連泳池別墅,酒店安排的是4房別墅. 一進屋內,第一時間見到的竟然是一條蛇,約一呎長,它急速逃竄.這樣的情況下,必然是睡得不安心,但酒店竟然以太晚安排不到為理由而拒絕換房(當時是早上3:00).原本我 housemaid 是被安排睡在大廳 sofa上,但由於害怕蛇出沒關係,我要求酒店把第4房間開放給我們,竟然也被拒絕,理由是房間只是雜物房,沒有睡牀,housekeeping 又沒有鑰匙. 到早上,我發現所謂的雜物房原來真是一間有兩張單人牀的睡房,我馬上找經理理論,得到的回應是,已upgarde 了我們住4戶別墅,但因訂的是3房,所以第4房間不開放.再者已派人跟進蛇情況,蛇是怕人的,應該已走了.另外酒店已fully book,無房換,最終就的一句 I am so sorry. 但游泳池只得3位日本人在游泳,我不可能相信是 fully book.

2/10 Terrible

Oliver, Freiburg

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dieses Hotel befindet sich "am Ende der Welt"
Dieses Hotel ist zwar sehr schön designed, allerdings am Ende der Welt gelegen. Es hat keine Strandabschnitt, ist von der Küstenstraße von einem sehr dreckigen Stück Meeranstoß getrennt. Es gibt weit und breit rein gar nichts an Unterhaltung: Weder Kneipen noch Nachtleben, nicht einmal ein vernünftiges Restaurant. Dieses Hotel bietet bei angeblichem 5 Sterne Standard ein Frühstück bestehend aus: 1 Instantpulverkaffee, Toast, Eierspeise und 2 Schnitzen Ananas und Melone - das war´s ! Dafür kostenloser Straßenlärm von der Küstenstraße. Spitzenhotel, was das Design angeht aber erbärmlichste Lage aller Zeiten. Nach Phuket Town ca. 1 Stunde Fahrt, zu den Stränden ca. 1,5 Stunden. Was soll das, ein solch schönes Hotel an einen derart ab vom Schuß gelegenen Ort zu bauen, haben wir uns gefragt. Zudem: Derzeit sehr laute Bauarbeiten an einer Hotelerweiterung. Keinerlei Hinweis von Expedia vor der Buchung - nett.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Beau, impersonnel et peu entretenu
Manque d'entretien, par contre appartement très vaste et très belle piscine

10/10 Excellent

Rick, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
remote area, big size rooms, good swimming pool !!
This is second time to travell Phuket. I've stayed 3 hotels in the area. This place is the best place I've ever stayed. Ireal for relax oreinted traveller. Even though, this residence is 30 minutes from Patong beach, taxi & rent a car is alway waiting for you in front of residence. I recommend rent a car, it gives you free schedule. make a deal about 1400 Bht for medium car like honda CRV. And this is the best...Restarant out side of residence, 3 min. by walk, "Yamu Sunset Restaurant"....this restaurant's foods are really good!!! Recommend to this restarant visit 30 min. before sunset time, it will amaze you. Crews are good, but few can speak English. However, they know what you want from their good experiences. Swimmimg pool is good-modern desine, breakfast-don't expect too much... Room from parking lot...many staris...ask crew to bring yor suit cases. warning: If you like to party, go to Paton area...this place might boring for you.

10/10 Excellent

Ma, HKG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got a wonderful and relax stay.

6/10 Okay

세영21, bin

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
직원들의 아마추어
1손님캐리어는 손님이 들어야함 직원이 없다는 이유 2 청소후 머리카락 곳곳에날림 3 바나레스토랑은 오직현금결제만가능 4영어부족 지금까지다녀본 호텔중최악

8/10 Good

Lim,Seong shin, Seoul,Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
감동입니다
호텔 시설이나 모든것이 정말 좋았습니다. 모두들 친절하였고 가족같았어요. 주변에 갈곳이 별로없지만 breeze나 Sunrise 레스토랑 음식 강추입니다.Haris도 맛있고요. 다음에 다시 꼭 가고싶은 호텔입니다. 감동입니다.

10/10 Excellent

Dennis, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寧靜休閒首選
非常合適大伙人一同旅遊, 室內空間非常大, 床舖非常舒服.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre immense
Chambre de 150 m2 avec cuisine sale a manger et salon en duplex avec 2 chambre en haut. Piscine de 75 metre de long pour 10 client . Hotel tres calme pour ce reposser ;Pas de plage.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
普吉岛 Club Yamu by Twinpalms
酒店的服务非常好，餐厅的食物也很丰富，无论是联排公寓还是独栋别墅都都给人高档社区的感觉，室内装修非常现代，个人很喜欢。只是地理位置比较偏僻，离市区和海滩有一段距离，不过酒店有专车可以送到Surin海滩的Twinpalms酒店去享受那里的沙滩和阳光，总体感觉还是很不错的。

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
ソフト面、残念です
部屋は日本人には大きい感じがしますが、デザインを含めてよいと思います。 チェックインした部屋の空調が効かず、クレームを出して部屋を変えてほしいと訴えると、なかなか受け入れてもらえず。最終的に1時間ほど交渉してようやくOK。 フロントから一番遠い部屋でしたが、夜10時ごろアイスを頼むと、人が居ないから取りに来てほしいとのこと。 　結局、これ以上のトラブルは面倒だと思い取りに行きました。。。 ハードは立派ですが、ソフト面は今まで宿泊したホテルの中ではかなり悪いと思います。 　翌日フロントで対応してくれた女性は、かなり気の利く方でした。。。 　スタッフそれぞれの対応で、ホテルへの印象はかなり変わってしまいますね。