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Reviews of Baan Yuree Resort and Spa

4 out of 5
Baan Yuree Resort and Spa
12/1 Petchakut Road, Patong Beach, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 46 out of 198 reviews" "
Rating 8 - Good. 76 out of 198 reviews" "
Rating 6 - Okay. 42 out of 198 reviews" "
Rating 4 - Poor. 19 out of 198 reviews" "
Rating 2 - Terrible. 15 out of 198 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Wallapa

Liked: Staff & service, amenities, property conditions & facilities
Pro: lovely price, staff with service mind (reception, restaurant), spacey room Con : location a little up on the hill, if stay in room close to reception may disturbed by noisy sound for a while
Stayed 1 night in Apr 2024

8/10 Good

andy

Traveled with family
Liked: Property conditions & facilities
Property's up hills hard times walking up
Stayed 2 nights in Apr 2024

6/10 Okay

Jamie

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There was no English channels on the tv unfortunately. I have been travelling Vietnam and Thailand for almost 6 weeks without getting bitten by a mosquito. Now I have many. Never seen so many mosquitos in one room. The shower head was broken so it just flooded the bathroom and was useless. I did tell the receptionist but she just laughed and I doubt very much she has done anything about it. The receptionists I’m general could of been more friendlier but this maybe due to the fact the other customers was very loud and rude. The location is on the top of the mountain so it felt like walking up and down almost a vertical hill when you need to go to to the shop. I was tempted to eat in the hotel restaurant but it was too much out of my budget. Also the cats roaming the hotel hallways howling very loudly in the morning would wake me up every morning without fail. There was no plug in the sink and also no hot water coming out of the tape so it was very difficult for me to have a shave.
Stayed 2 nights in Mar 2024

4/10 Poor

Jamie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The tv would either not turn on or would turn its self off after one minute as it would not stay on. There was no Hot Water in the evening or in the morning which was frustrating as I was getting ready for a 13 hour flight. The WiFi would not connect to my phone. The Wind makes the windows rattle and shake which makes a lot of noise which was keeping me awake. The bed was on wheels and kept sliding away from the wall and the pillows would fall down the back. Only positive thing I can say about this hotel is that the reception is nicely decorated and it has friendly staff.
Stayed 1 night in Mar 2024

2/10 Terrible

Halimah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All I will say is HORRIBLE! Do lay your head here! The beds are hard as bricks. The staff are rude. The air conditioning does not work. There were spiders in my room.
Stayed 4 nights in Feb 2024

6/10 Okay

Pam, Tavernier

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property recently sold & rooms in poor shape & need to be updated. Noisy guests all hours.
Stayed 5 nights in Feb 2024

8/10 Good

Martin Asapa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location located on top of the hill
Stayed 6 nights in Jan 2024

8/10 Good

Gillian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are friendly & helpful. Rooms and reception area clean & welcoming. Free shuttle into town - it is up quite a steep hill. Pool & surrounding areas in need of some TLC, swim up bar is half empty of water, pool and water do not look clean, water in pool is cloudy. Cocktails are more like mocktails - the alcohol appears left out or v watered down.
Stayed 2 nights in Jan 2024

6/10 Okay

Raimundo

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

Hammal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

DARREN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area. Also lovely and quiet and relaxing around pool areas.
Stayed 4 nights in Jan 2024

10/10 Excellent

JIAN C

Stayed 1 night in May 2023
Response from Baan yuree Resort and spa on Jun 30, 2023
Dear guest,Thank you for this of Baanyureeresort&spa! It was a pleasure to serve you and we’re pleased that you had a very positive experience at Baanyureeresort&spa. We hope to welcome you back soon.Best regards Jommy Manager

2/10 Terrible

Terence

Stayed 7 nights in Mar 2023

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
very helpful staff, especially my cleaner tan. all round it was good hotel, 2 pool areas were quiet and peaceful.
Stayed 27 nights in Feb 2023
Response from Jommy on Mar 30, 2023
Dear PETER We do appreciate your comments regarding your stay at Baanyuree Resort&Spa. It is always a pleasure to receive positive feedback from our valued guests. We apologize for aspects of your stay with us where you were disappointed. We are looking into all the points you raised and will be taking action accordingly. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. For Now, Sincerely General ManagerJOMMY

2/10 Terrible

Morgan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unhelpful, rude and completely inept. The location is dangerous if your are walking to and from the resort in the rain. The condition of the resort is very poor, outdates, rundown, dirty and overpriced for the location and quality of the facilities. I would never stay here again! DO NOT RECOMMEND AT ALL!!!
Stayed 2 nights in Feb 2023
Response from jommy on Feb 23, 2023
Dear Morgan We do appreciate your comments regarding your stay atBaanyure Resort&Spa. It is always a pleasure to receive positive feedback from our valued guests. We apologize for aspects of your stay with us where you were disappointed. We are looking into all the points you raised and will be taking action accordingly. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. For Now, Sincerely General Manager

2/10 Terrible

Magnus

Stayed 5 nights in Jan 2023
Response from Jommy on Feb 23, 2023
Dear Magnus We do appreciate your comments regarding your stay atBaanyure Resort&Spa. It is always a pleasure to receive positive feedback from our valued guests. We apologize for aspects of your stay with us where you were disappointed. We are looking into all the points you raised and will be taking action accordingly. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. For Now, Sincerely General ManagerJommy

8/10 Good

Gary

Response from jommy Manager on Mar 6, 2023
Dear Gary Davis We do appreciate your comments regarding your stay at Baanyuree Resort&Spa. It is always a pleasure to receive positive feedback from our valued guests. We apologize for aspects of your stay with us where you were disappointed. We are looking into all the points you raised and will be taking action accordingly. Thank you again for sharing your experience, and we do hope your next visit will be as pleasant as the previous one. For Now, Sincerely General ManagerJommy

8/10 Good

Gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean resort. a little out of the way but has shuttle service into town. would definitely stay there again. we had booked somewhere else but when arrived the place was a dump so we booked rooms at Baan Yuree
Response from jommy on Jan 15, 2023
Your'e welcome

2/10 Terrible

Dmitrij

Disliked: Cleanliness, staff & service, amenities
Worst reception ever, 2 ladies, 1 doesn't deserve to get salary, a other one was okay

4/10 Poor

tim

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
no hot water for entire 9 day stay, tv's in all rooms we had hardly worked or any english channels besides 1 news channel, room wasn't what was advertised, very run down and poorly maintained.
Stayed 9 nights in Oct 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reallly nice and peaceful place to go with the beach not far away or you can just relax at the hotel,staff are superb and would go again
Stayed 10 nights in Apr 2022

8/10 Good

Gal

Stayed 1 night in Mar 2022

10/10 Excellent

Toke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Very relaxing hotel and very quiet, great views.
Stayed 1 night in Feb 2022

4/10 Poor

Megan, London

Traveled with partner
Disliked: Staff & service
On arrival the staff tried to send us to a different hotel, arrived at 7:30 we were told we could check in early however we couldn’t we had to wait til 2. Surprise £100 deposit which we was not told about before arrival. I had already paid for the night before then was told I had to pay for breakfast this time. when we were taken to our room it was not the room I paid for they gave us a twin room instead of the deluxe double I paid for, spoke to receptionist who said our room was occupied and would be ready in a few days, no sorry just ready in a few days. 3 days later we went to our new room which was no different to our standard room just a double bed. I informed the hotel on our first day that there was a dead dog outside their hotel, it was still there 9 days later when we left it started to rot and weren’t great to walk past everyday. when we checked out they tried charging us for a bottle we never broke. also if you don’t want to want to walk up a hill to get to your hotel everyday then do not stay here.
Stayed 10 nights in Jan 2020
Response from Tan on Feb 25, 2020
Dear Megan We are thank you for your trust to stay at our hotel and sharing your experience during your specail time. We are aware of the problems that during your stay with our hotel,We apologize for the mistake whice caused you to not get as comfortable as expected.Because of that period there are many customers staying with us,our service in some parts to be impaired but we will trythe best to solve the problemens as we can your feedback is extremely valuable to us as it helps us improve the quality of our service and facilities to better more. Please accept my sincere apologize,We do hope that you will grant us the opportunity to welcome you back in the near future. Best Regards, Tippawan K. Front Office Manager

2/10 Terrible

Woosuk

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me different room
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff at the desk area were very nice and friendly [especially add], any problems and they will sort it out. the food in the restaurant was very tasty. the pools were good, clean and fresh. best of all were the cleaning staff, excellent every day. my room was very good on the 4th floor. down side it is a bit of a hike up the hill to the hotel.
Stayed 25 nights in Dec 2019
Response from Pey on Jan 28, 2020
Dear Guest Thank you very much for your appreciated. We will Improve in service and did the best for all our guests. Our staffs wait to see you again. Best Regards;

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness
We were put into a new room in the brand new block. A lot of issues with these, there is no sound proofing anytime someone walked by it sounds like someone is hammering, the sink leaked which we requested to be fixed but never was. We were staying as a group but when we went to check in we were unable to get the rooms we booked. They offered to swap rooms the next day to a room up on the 5th floor with no pool access which is what we paid for. All else was good the pool was great. I would not stay here again if I was to return to Patong
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

Stayed 5 nights in Dec 2019

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice & surrounded by nature in quiet part of Phukt
We had an issue (price related) and we spent a good part of our stay arguing about it and contacting hotels.com, it was really frustrating mainly because of the language barrier. The front desk wasn’t very helpful with this manner and what they told us was always different to what the 9 hotels.com agents I contacted told me. At the end they did manage to get a discount but it wasn’t exactly what we were asking for. We were not happy with the solution. Anyhow, the hotel is nice, the outside pools are nice and the rooms are comfortable and big. The room I shared with my sister had an humidity smell and some furniture was a little outdated. The bathroom did not look so clean but maybe because it is already a bit old. If you want to be a bit far away from the night life this hotel is well located. If you are not able to climb hills you might want to take the hotel shuttle to the beach and mall. We did climb the hill as part of our exercise though, but it can get really steep specially for elder people.
Stayed 4 nights in Dec 2019
Response from Reservation officer on Jan 2, 2020
Dear Monica Thank you very much for choosing to stay at Baan Yuree Resort and Spa and taking your time to review our resort. Your experience is valuable to us. We greatly appreciate that. We are happy to hear that you like our pool, spacious room, and peaceful location. We may have to apologized for any inconvenience. May I explain about price related. All agent website sets its own price and run their own promotions that why they have different price but its not big different so you must compare the price before you make your reservation. When you make your reservation that mean you have accepted the price and all condition. Its nothing to do with the hotel but the hotel tried to help you with offering all the hotel can do. We will keep improving our services and maintaining our resort and. We are definitely looking forward to welcome you and family in next opportunity wish we will provide ours warm hospitality as returning guest.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location. The staff were very helpful and helped to sort out any faults that occurred promptly. I could not fault the hotel. Very good for the price.
Stayed 11 nights in Nov 2019
Response from Pey P. on Dec 3, 2019
Dear Guest greetings from Baan Yuree Resort & Spa Thank you so much for kind reviews in our great services. We hope you'll come back to stay with us again. Best Regards Reservation Officer.

8/10 Good

anthony

Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 11 nights in Jun 2019
Response from Don on Oct 20, 2019
Thank you for your review. We hope to welcome you back in the future.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This property is very up the hill and can be a struggle to walk up. Hotel is clean and has a welcome character to it. Staff were pleasant and we had welcome drinks on arrival. However, as we were short for time during check out we forgot our headphones and speakers. The genteman that did the room check when handed in the key kindly brought down a ring which was just a fashion ring however he stole our headphones and speakers. We tried to phone the hotel to check the room they said nothing was left in the room but we had picture evidence this items were in the room. They did nothing to re assure us about this items and didnt seem to care. Once we got back to england we tried again they claimed these items wasnt in the room when it was clearly left behind. I wouldnt trust the staff with my belongings if i had to stay there again. Theres no confidence in the staff.
Stayed 6 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was friendly, but had some communication problems with the shuttle bus and we ended up waiting 1 hour and then paying for a tuk tuk back to hotel because they forgot about us, communication needs work! But room was comfortable, clean and beach towels provided, pool was really nice
Stayed 5 nights in Jan 2019

8/10 Good

Dareh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good spacious rooms at a decent price!
Good hotel, fair price, far enough away from the noise but just a short walk to the action!
Stayed 2 nights in Dec 2018

6/10 Okay

Tim

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing! So friendly. Room was spotless. We were well taken care of and the shuttle to beach and shopping centee was an extre bonus. Restaurant food was average. Breakfast buffet ok but lsuggest going into town for other meals
Stayed 4 nights in Dec 2018

6/10 Okay

Boldkhuu

Not good
Cheap price big room but on the mountain far to the beach not good breakfast
Stayed 2 nights in Dec 2018

6/10 Okay

Kevin

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
I wouldn’t stay here if you were travelling solo. Good for large groups. Shuttle to Jungcylon or Patong beach and back to the hotel is the highlight. They only provide taxi or minibus for large groups from the hotel to the airport but cannot help you get into a shared minibus for much much less even though those shared shuttles drop off at the hotel. If you want refreshments, you can walk down to the family mart at the bottom of the hill or else pay x3 the price at the restaurant. I personally will not be returning as I had bad reception besides one staff member and was rushed out of my room before check out by them cutting the power to my room.
Stayed 2 nights in Dec 2018
Response from Narisa (Sales Manager) on Dec 20, 2018
Dear Mr. Prakash Mayank Check In 8 - 13 Dec'18 thank you for your review. We would like to explain you, the shuttle bus to Jungceylon or Patong beach It is available every hour from hotel, but you have to sign it for service. on 12 Dec'18 you has request go to patong beach time 18.00 hrs. but you come late 5 min and the driver can't wait because has another guest on that time. But when the driver returns to the hotel we will continue to send you to Patong and will inform you next time. Please come on time. For the time back, requested pick up at Jungceylon time 22.00 hrs. when you has sign at the log book we had informed must be wait 10 - 15 min because of the shuttle bus start from the hotel 22.00 hrs. depends on the traffic jam. We checked the hotel's CCTV from 8 - 13 Dec'18 not found that the staff of the hotel ran out of your room as stated. Cut the power of your room, the hotel never did that. During that time the power went out. This is caused by power outages in the area. not extinguish your room only. Drink price in the restaurant and mini bar we set standard of hotel not over that other hotel. Our staff was asked several times to drive to the family mart but hotel policy not allowed sent guest at family mart, even if it is near the hotel. We hope you will understand our description and thank you again for your stay at our hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baan Yuree review
Love this hotel, thats why i returned....the fooms are spacious, quiet and clean, also a good view from the 6th floor... this hotel also has the friendliest staff I have ever met.....only slight downside is the steep road leading to the hotel, its probably not walkable for elderly people, HOWEVER this hotel provides a FREE bus to and from city centre (every hour)....overall a great hotel ☺
Stayed 4 nights in Aug 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baan Yuree review
Great hotel with super friendly staff, its the 2nd consecutive year I've stayed here, the only slight problem is the steep road leading to the hotel, not really suitable for older people.... however there is a courtesy bus to and from town every hour.....overall fantastic ☺
Stayed 2 nights in Aug 2018

8/10 Good

JR, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat close to Patong beach
Everyone else staying at the resort was Chinese on tours so was lovely to have the swimming pools all to myself during the day. Staff were really lovely and looked after me. Food at the restaurant was really ordinary so went out for meals. Great holiday and I would stay there again.
Stayed 10 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Location was great for restful quiet stay. Close to everything but far enough away not to hear the hussle and bussle. Free trips into town and picked up when required. Dont stay in rooms off lobby as you'll get no sleep once people are up. Also cleaning staff congregates in the corridor with walkie talkies from 7am so impossible to get sleep after that. Buffet breakfast geared towards asian fare so if youre after a western breakfast forget it. Limited choices available. Staff spoke very little english. Bathrooms had no ventilation at all. No window or fan. Evidence of mould stuck in silicone edging. Wooden framing ratty and rotting. Staff in general very lovely - not their fault stuck working in a place that badly needs a once over.
Stayed 8 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The only problem is the uphill climb to hotel and the transports are hesitant to take you to hotel and have pay a premium to get you there!
Stayed 5 nights in Apr 2018
Response from Kritpanat S. on Apr 25, 2018
Thank you for your feedback

10/10 Excellent

Kevin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great situated hotel
I have stayed at this hotel a number of times now and will continue to do so , it’s in a great location close to everything and has great facilities and well priced . Highly recommend it
Stayed 14 nights in Apr 2018
Response from Kritpanat S. on Apr 25, 2018
Thank you for your feedback

10/10 Excellent

Abdessamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Good
Response from Kritpanat S. on Apr 25, 2018
Thank you for your feedback

6/10 Okay

Grant

Liked: Cleanliness
Stayed 7 nights in Mar 2018
Response from Kritpanar .s on Mar 20, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice hotel in Phuket island
Friendly staff, fast room service, tasty breakfast...... the frequent shuttle to the beach was very convenient. We used the spa for "hassle free" Thai massages (+++)
Stayed 8 nights in Feb 2018
Response from Kritpanat S. on Mar 14, 2018
Thank you for your feedback

6/10 Okay

sumit, sydney, Australia

Liked: Cleanliness, staff & service, room comfort
A bit far of city life
A bit far of city, up in the hill very hard to walk, bathroom need to be update
Stayed 7 nights in Feb 2018
Response from Kritpanat S. on Nov 17, 2018
Thank you for your feedback