Exterior

Reviews of Bamboo Beach Hotel and Spa

3 out of 5
Bamboo Beach Hotel and Spa
2 Soi Prabaramee 7, Prabaramee Road, Patong, Phuket

Reviews

6.4
Rating 10 - Excellent. 34 out of 195 reviews" "
Rating 8 - Good. 62 out of 195 reviews" "
Rating 6 - Okay. 40 out of 195 reviews" "
Rating 4 - Poor. 31 out of 195 reviews" "
Rating 2 - Terrible. 28 out of 195 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked and paid for 2 rooms for our last 7 nights in Phuket, thought we'd check it out a few days earlier, due to bad reviews. As soon as we seen it, we knew all the bad reviews were warranted. We asked to look in a vacant room but were refused because they were full apparently but we were allowed to view the property. We however came across empty rooms with the cleaners in the rooms and were allowed to look inside. All I can say is, omg. This so called hotel is terrible. First glance was enough and I hate to say this but it's the worst hotel I've ever seen. Mould half way up the bedroom walls, the place is falling apart and it's a nightmare. I would never recommend this property to anyone. Do yourself a favour and steer clear, it shouldn't be advertised in any booking site. I'd rate it 1/10 and only that because it has a pool. We never ended up staying and couldn't walk away quick enough.
Stayed 7 nights in May 2018
Response from Bamboo Beach Management Team on Jun 3, 2018
Dear Value Guest; Thank you very much for your time to sharing your experience during stayed with us. We are really sorry to heard that you were not satisfied during stayed with us all of your pointing out already on our list to renovate on this year it's such our shortcoming to make feel not comfortable. Hope we may got a chance to serve you again With Regards, Bamboo Beach Management Team

2/10 Terrible

James, Ocean Grove, Nj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump hotel a block from a rocky beach.
Old dumpy hotel with no spa ! Holes in the ceiling with animals running around. The place smelled like urine, and those pictures on the internet are 15 years old. Don't waste your time staying here. This is not a 3 star resort, just a dump.
Stayed 6 nights in Apr 2018
Response from Bamboo Beach management Team. on May 2, 2018
Dear James Greeting from Bamboo Beach hotel and spa! Thank you for your time to helping us to pointing out our cons. We are really sorry to heard that you have non satisfied during stay with us please accepted our sincerely apologies for your inconvenience case. Hope fully we may got a chance to served you again.!! Best regards, Bamboo Beach management Team.

4/10 Poor

Roxy, Phuket

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Leak in roof. Air conditioner did not work properly. Staff was good and friendly. Building needs renovations. You get what you pay for.
Stayed 2 nights in Apr 2018
Response from Bamboo Beach Management Team. on May 2, 2018
Dear Mr. Roxy Thank you very much for your time to sharing your experience during stayed with us and helping us to pointing out our cons. All of your pointing out we cooperated with our team to correct it. Thank you again for your time with complimentary to our staff. Hope fully to get a chance to serve you again for next travel. Best regards, Bamboo Beach Management Team.

6/10 Okay

Verified traveler

Response from Bamboo Beach Management Team. on Mar 27, 2018
Dear Value guest; Greeting from Bamboo Beach Hotel & Spa! Thank you very much for your time to give us a values score on Hotel.com. Hopefully that we may got a chance to serve you again in the future. Best regards, Bamboo Beach Management Team.

8/10 Good

Janet, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel, good food and pool.
This was our second stay at the Bamboo Beach. Overall it is a nice hotel, good value for money, friendly staff. However, the shower in our room was unreliable, flitting between hot and cold. The chairs in the restaurant and on balconies are very uncomfortable.
Stayed 17 nights in Feb 2018
Response from Bamboo Beach management. on Mar 24, 2018
Dear Janet Greeting from Bamboo Beach Resort and Spa. Thank you very much for precocious time to shared you experience and help us to pointing out we are really appreciated and hope fully that we got a chance to served you again, Best Regards, Bamboo Beach management.

8/10 Good

Elley, Monterrey, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern room with pool view
The staff was welcoming. Room had great pool view in 1st floor. Room was modern and clean. Bed was comfortable. Fridge was full of cold water, sodas, and beer (not free) you pay when u leave. Pool was always clean and nice water temperature. Hotel breakfast buffet was also nice for 200baht. It had fruits, cereal, coffee, juices, omelette made according to ur likeing, sausage, eggs, bacon, salad, and usually like a Indian or middle eastern meal. Always had some vegan & veggie option. Good deal for 200 baht if ur a good eater. Location to Patong Beach is kind of far but they have free shuttle that will take u and pick u up. Great deal for price honestly! Also, across the street there’s street vendors with amazing local food. They’re all so nice and have great food for cheap prices. They’re usually there from 4 to like 10 or so. Would definitely recommend it. The only down side is that their massage ladies (one of them) wasn’t too happy when she gave us a massage. She was kinda in a bad mood, and massage is kind of pricey compared to Patong.
Stayed 2 nights in Jan 2018
Response from Customer Manager on Jan 20, 2018
Thank you very much for your review. We are delighted to hear that you had a good time during stayed with us. Regarding massage there was not belong to hotel and we will better cooperated in next time.

8/10 Good

Jamie, UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Quiet location
Few minor niggles that were outweighed by good friendly staff and location
Stayed 9 nights in Dec 2017
Response from Bamboo beach Management team. on Dec 28, 2017
Dear Jamie Greeting from Bamboo Hotel & Spa. Thank you very much for your time to give a values feedback and complimentary for our friendly staff. Looking forwards to welcoming you to our resort again in the future time. Best regards, Bamboo beach Management team.

4/10 Poor

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Refused to stay. Not well kept and transfer needed to get to the beach!
Stayed 4 nights in Sep 2017
Dear Ms. Sharon Thank you for you review. Please note our hotel isn't far from the beach but as you seen Kalim Beach not properly for swim you may use Patong beach by our Shuttle bus as we are provided by complimentary 3 time a days. Hope to get a chance to welcome you back again. Best regards, Bamboo Beach Management team.

2/10 Terrible

Shashank, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deception Scam Disappointment Discomfort Annoying
This is at the most 2 Star Hotel. Ratings, Photos & Expedia Recommendations are INCORRECT, FALSE, DECEPTIVE & DISAPPOINTING on part of Expedia. Expedia folks knew I’m travelling with family (I booked on call) - they should’ve advised me properly to avoid this hotel. It is NOT at all suitable for family living. I have taken photographs of all below issues. You will not get what you see on photos - Photograph of the Room shown was different than that was given to me. - Rooms have Very Very Dim Lighting. - TV: It is a 25 year old 20” cardboard box that with NONE of the channels that can be watched. - Toilet: Extremely Small with no proper space to take shower. - Electric Switches: Just 1 working electric switch that was in one corner. You’d need to carry coffee maker and put it on ground or rearrange table lamp to make simple coffee. - Cupboard: Very small and old cupboard provided that can keep clothes and items of just one person - Aircon: 25 year aircon, only one with remote. - Badly infested with lizards, bugs and to some extent mosquitoes. Moreover, they are full of extremely ANNOYING cats roaming around very Freely, Seating on couches in lobby, Pool area and also freely enter rooms. Hotel staff is very indifferent & encouraging to cats. - Laundry Bag was missing in both rooms, House Keeping was inconsistent & incomplete. - Front desk is used to complaints. They are way too rude and impolite. - Only good or helpful thing for me from hotel was above average breakfast.
Stayed 5 nights in Oct 2017
Response from Bamboo Beach Management Team on Nov 23, 2017
Dear Shashank Thank you very much for your precious time to helping us to point out. We are really disappointed to heard that you got very inconvenience during of your stay. please accepted our sincerely apologies all of your point out we will immediately action and improvement for better service. Best regards, Bamboo Beach Management Team

2/10 Terrible

Shashank, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment, Discomfort, Deception, Scam, BIGNO
This is at the most 2 Star Hotel. Ratings, Photos & Expedia Recommendations are INCORRECT, FALSE, DECEPTIVE & DISAPPOINTING on part of Expedia. Expedia folks knew I’m travelling with family (I booked on call) - they should’ve advised me properly to avoid this hotel. It is NOT at all suitable for family living. I have taken photographs of all below issues. You will not get what you see on photos - Photograph of the Room shown was different than that was given to me. - Rooms have Very Very Dim Lighting. - TV: It is a 25 year old 20” cardboard box that with NONE of the channels that can be watched. - Toilet: Extremely Small with no proper space to take shower. - Electric Switches: Just 1 working electric switch that was in one corner. You’d need to carry coffee maker and put it on ground or rearrange table lamp to make simple coffee. - Cupboard: Very small and old cupboard provided that can keep clothes and items of just one person - Aircon: 25 year aircon, only one with remote. - Badly infested with lizards, bugs and to some extent mosquitoes. Moreover, they are full of extremely ANNOYING cats roaming around very Freely, Seating on couches in lobby, Pool area and also freely enter rooms. Hotel staff is very indifferent & encouraging to cats. - Laundry Bag was missing in both rooms, House Keeping was inconsistent & incomplete. - Front desk is used to complaints. They are way too rude and impolite. - Only good or helpful thing for me from hotel was above average breakfast.
Stayed 5 nights in Oct 2017
Response from Bamboo Beach Management team on Nov 19, 2017
Dear Shashank Greeting from Bamboo Beach Hotel and Spa. Thank you very much for your for time to help us to point out. Firstly please excepted our sincerely apologies for your inconvenience during stayed with us. Since I have read your pointing out and checked complain record of your room only request more additional bed and the bub light out of service all was provided since you have request. Please noted all of your point out is would be great if you have advise to us during stay them we may immediately action to served you with pleasure stay. hopefully to welcome you back to our resort again. Best regards, Bamboo Beach Management team

2/10 Terrible

Carli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Nothing like the photos. Room wasn't ready even though we arrived late. Given a basic family room instead of superior double. Safe in room wasn't fixed and was still locked. Asked reception to fix it, they came, looked at it and left. Flying cockroaches in room. Location down a dark street... too far out from Patong to be easily accessible. Charged 1000THB on arrival for deposit - wouldn't of minded if we had been advised. Very poor wifi. avoid!
Stayed 1 night in Aug 2017
Dear Carli Greeting from Bamboo Beach Hotel and Spa. Thank you very much for your help us to point out our cons. We will try to collect all of the point that you mention. Regarding for the room I have questioned the lady who checked in you she said he did not advise anything just request to open the safety box that why she went back to took the safe key to open for you. Otherwise for the deposit guarantee by case 1,000 THB we are refundable on departure date and that's hotel's policy. If you got a chance to serve you again please feel free to let us know during stay if you have any inconvenience cases we much appreciate. Best regards, Bamboo Beach Management Team

6/10 Okay

jo, Wee Waa Australia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel was very rundown not like the pictures at al
Pictures were very misleading the whole hotel was very rundown. The beds were ok a little hard but to be expected in south east Asia. Staff were friendly but some on the reception desk could not understand English. The spa that was advertised in the hotel description is actually at their sister hotel some distance away. Apart from being dissapointed with the upkeep of the hotel it was clean and certainly satisfied us for our stay.
Stayed 9 nights in Mar 2017
Response from Bamboo Beach Management team on Sep 11, 2017
Dear Jo On Thank you very much for your precious time to shared you experience during stayed with us. As you pointing I will part all of the point the my team let them approve themselves to be a professional. Looking forwards to welcoming you to our resort again. Best regards, Bamboo Beach Management team

8/10 Good

Alfredo

Disliked: Room comfort
average you get what you pay for!
It was average! The room was big but a little bit rough it need new beds, the walls had some minor cracks and the restroom needed a little maintenance also the safe in the closet didnt work, the room has a really nice balcony with a view to the pool,The pool was really clean And well maintained, the room has coffee for free and a mini bar with beer and soft drinks for sale! The service was good for the first night but the second night we asked to get new cups for our coffee and I had already placed the dirty ones outside our door, so a guy came and gave me the same cups from the floor and told me I couldn't get clean ones I felt like that was pretty rude, the rest of the staff were nice I don't understand why this guy couldn't get me what I needed but ot was our last day so I let it go The hotel has a free shuttle to the beach it leaves tree times a day that was really helpful!
Dear Values guest, Greeting From Bamboo Beach Hotel & Spa. We would like to thank you very much for your precious time to give us a value feedback during stay and help us to pointing our cons and facilities. Please accept our sincerely apologies to make you really disappointed from our staff. Please be sure all of you pointing out we will try to improvement for better service may not repeat happen in the future time again. With regards, Bamboo beach Management team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying!
Amazing stay! Near cheap laundry, a 24 hours minimart, near the street foods stall and the beaches.
Dear Values guest; Greeting from Bamboo beach hotel & Spa. Thank you very much for great point. We wish to got a chance to serve you again in soonest, With regards, Bamboo beach Management Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible bug infestation
cheap hotel so good if you are use to staying in hostels but you can get a way nicer hotel for the same price somewhere else, we booled the nigjt for 3 nights but could barely make it through the first night so left immediately the next morning
Response from Bamboo Beach Management Team on Apr 28, 2017
Dear Values guest; Greeting from Bamboo Beach Hotel & Spa. We are really disappointed to heard that you had non-e satisfy during stayed at hotel. Please accept our sincerely apologize you for any inconvenience case it may happen to you in the defects mention by you we will take your feedback to updated for the better service. Hope that you will give us a chance to welcome you again. Best regards Bamboo Beach Management Team

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Only thing nice about hotel is the pool
Wasn't happy with our first room bathroom had a lot of mold no furniture in the room but bed they gave us another room which was better wifi played up every day had to tell them to reset the modem staff not to friendly after we asked to be moved room was clean but could use new paint as there was a lot of marks on walls
Response from Bamboo Beach Management Team on Apr 28, 2017
Dear Value Guest; Warm greeting from Bamboo Beach Hotel & Spa. Than you for your precious time to help us to pointing out our cons. Please accept our sincerely apologies for inconvenience cases may occurred during of your stayed. As your pointing we will training all the department how to service mind We hope to do better service you next time Best regards Bamboo Beach Management Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a place away from the crowds but only 10 minutes to all the patong beach nightlife
Response from Bamboo Beach Management Team on Apr 28, 2017
Dear Values Guest Greeting from Bamboo Beach Hotel & Spa Thank you very much for you precious time to give us a value review. Hope we may got a chance to serve you again in the future time. With regards, Bamboo Beach Management Team

8/10 Good

Marc, Geelong Victoria Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is a 2 min walk to he beach,
A quick taxi ride to patong from Bamboo Beach hotel will set you back 200 baht and 300 if it's really late in the evening, bikes will take you there for 100 baht, night life in Patong goes off but highly recommend Rock City for all you hard rock n metal fans, when the place is full, it rocks out but like any venue, when it's empty, it's just empty but the talent and players that work there all the time are well worth a night out The hotel staff were extremely friendly and helpful, food in house is very good. Had a small mishap on the first night with a broken toilet however was moved to a much better room overlooking the pool which is going to be a staple part of your visit. Met a couple of really cool crew while I was there, will definitely be back.
Chillin by the pool
By night, peaceful and tranquil
Yum Cha at its best
Wide shot of the beach in front of the resort
Response from Bamboo beach management team on Apr 28, 2017
Dear Marc Greeting from Bamboo Beach hotel and Spa! Thank you for your feed back during stay here. it's really nice to knew that you like our swimming pool and satisfies with our staff. As your negative point that can help us to correct and improve it. It was certainly a pleasure for us to be at your service and we all look forward to welcome you back. Best regards, Bamboo beach management team

8/10 Good

Kerri

Liked: Cleanliness, staff & service, room comfort
Go for it
Great place in the centre of it all .. definitly recommend hiring a motorbike!
Dear Value Guest Greeting from Bamboo Beach hotel and Spa! Thank you for your feed back during stayed. It's really nice to knew that you satisfies with our location It was certainly a pleasure for us to be at your service and we all look forward to welcome you back. Best regards, Bamboo beach management team

4/10 Poor

Khurram

Disliked: Cleanliness, property conditions & facilities
you can get beter in same price
Not good hote you can get much beter in same price
Dear Value Guest; Thank you very much for your feedback. We are really sorry to hear that you have non-satisfy during stayed with. Please accept our sincerely apologies. We do hope to get a chance to serve you again int the future time. With regards, Bamboo beach management team

10/10 Excellent

manuel , toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoy my stay there,very quiet,lovely pool
Nice atmosphere,great pool,very Nice staff,prices at this time great
Response from Bamboo Beach management Team on Apr 28, 2017
Dear Manuel Greeting from Bamboo Beach hotel and Spa. Thank you very much for your precious time give us a values suggestion. We are deeply sincere apologies to heard that you not satisfied with facilities during stayed with us and thank you for help us to be assure that our reception been well done to process on their job. Hope we can convince you mind to visit us again in the future time. Kind regards, Bamboo Beach management Team

6/10 Okay

Verified traveler

Disliked: Room comfort
the furniture, appliances and everything is very old in the hotel. People are very very slow tehre
Response from Bamboo Beach management Team on Apr 28, 2017
Dear Values Gust; Greeting from Bamboo Beach Hotel and Spa! Thank yo very much for your time to sharing a values feed back during stay with us. We are deeply sincere apologies to heard that you not satisfied with facilities during stayed with us. Hope we can convince you mind to visit us again in the future time. Kind regards, Bamboo Beach management Team

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap and cheerful
Arrived here, first time to Phuket, cheap accomodation hotel very rundown, staff really great, room clean but rundown. Aircon broke, couldn't be fixed, moved to another room (noisy, terrible view, bed horrible). Staff were great, helpful, friendly. Pool was great but got caught when they bug sprayed (not sure if poisoned), outdoor longer mattresses not cleaned so could be source of 24hour bug. Food basic but fresh.
Response from Bamboo Beach management Team on May 1, 2017
Dear Values Gust; Greeting from Bamboo Beach Hotel and Spa! Thank yo very much for your time to sharing a values feed back during stay with us. We are deeply sincere apologies to heard that you not satisfied with facilities during stayed with us. Hopefully to get a chance to serve you again for your next visit.Kind regards, Bamboo Beach management Team

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horriable exxperience
The picture is displayed is different, the room condition is Below Avg.
Response from Bamboo Beach management Team on May 1, 2017
Dear Value guests; Thank you very much for your values feed back and help us to pointing out. We are sincerely apologies to heard that you not satisfied with facilities during stayed with us. Hope we may got a chance to serve you again in the future time. Kind regards, Bamboo Beach management Team

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not like the pictures!
I knew its a 3 stars hotel so I didn't have high expectations however, the place wasn't clean, bedsheets looked old and had some stains. The breakfast was a joke. The security of the place wasn't high. I was glad that I was staying for one night only! - No shower curtains. - The TV is very old. - Under the bed was dirty. - They don't have any cafe/restaurant open at night. - Far from the airport. The only not disappointing thing is the water, they had available hot water.
Response from Bamboo Beach Management Team on Apr 28, 2017
Warmest Greetings from Bamboo Beach Hotel and spa. Thanks for writing your feedback on Trip Advisor. We are deeply sincerely apologies for pointing out some cons to our resort as this will help us improve our service. Kindly accept our deep apologies for making your stay uncomfortable. We hope that I can convince you to change your mind about another visit to our property. Best Regards, Bamboo Beach Management Team

6/10 Okay

Dawn, Wirral, UK

Liked: Cleanliness
Ok for the price
Good location. Pool good. Beds uncomfortable - did ask for mattress to be changed but not possible as hotel full. We paid £100 for 4 nights in Superior room - great size with a sofa. Water in shower was too hot! Suppose couldn't be helped as solar power. Did tell hotel staff, obviously need to increase cold water running through.

2/10 Terrible

john, Tynemouth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel.
Where do I start? Whilst this hotel and spa appears to look the part,it needs serious maintenance, and staff training. My room wasn't ready with no apologies. eventually given room 13 key fob which was broken and sellotaped together,I should have guessed then. the pool has a serious shortage of sunbeds, no umbrellas to speak of,rooms were diabolically poor with beds which felt like they were just springs and forgot the padding. Breakfast was honestly the worst i have ever seen in presentation and content, with filthy tablecloths and toasters. Some of the facilities advertised did not exist,I.e.no fitness room and spa were at a sister hotel but no transport to get there. The shuttle bus to town was sporadic to say the least and would be deemed unroadworthy in the UK. No redeeming features at all, I could go on and on but would just say "Go elsewhere"

6/10 Okay

Satu

2/10 Terrible

Samantha, Isle of Wight, United Kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go here
Awful....leaking sink, room covered in black spot mould, every time toilet flushed it produced sewage which was also leaking on the floor. Tv had no signal. Resort is run down. No spa, just two massage beds on a public landing to rooms. Restaurant served limited food and drink. Not in Patong and a good walk along busy main road to Patong beach. Complained to hotel by email and thankfully was moved to their sister hotel, club bamboo at no extra charge and with free upgrade to bungalow. Don't book here, book into sister hotel.

10/10 Excellent

glenn, tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel very close to beach and shops
spent quiet time at hotel and by the pool sleeping and resting travelled around town riding scooter

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good value overall, wifi didnt work for a few days
Good value overall, wifi didnt work for a few days

8/10 Good

Mick, Perth

Liked: Staff & service, room comfort
small but nice hotel. close to beach and nightlife
staff were very helpful in all respects. room was clean and comfortable but in all probably needs a touch of maintenance. pool was small but nice. good street food very close by

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! You can walk to Kalim beach, lots of great street food vendors!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Nice and quiet neat some great street food!

4/10 Poor

THEODOROS

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Room were not as good as in the pictures
Staff communication problem. Rest all good

2/10 Terrible

Shana, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bamboo Beach Hotel
The bathroom was covered in mold, and not the mold that just gets stuck to the grout but mold that could have easily been wiped away. I took a tissue to test it and it ended up being a black tissue. The room also had a giant mold stain on the ceiling as well as mold stains all around the base of the room. The refrigerator was stalked with drinks but they sat in a pool of disgusting water showing that it had never been cleaned out. There were also disgusting streaks of fluids staining the walls and even the TV. However, the staff was very nice and friendly and the pool was nice enough. The restaurant was out of a lot of things and wasn't very good but passable. The best part of the hotel were the two pet cats that lingered around the pool and outside the rooms. They were very friendly and chased some of the rats away.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs fixing up.
We stayed 3 nights here and the wifi was bad the entire time. The price is cheap and the hotel is a 20 minute walk to the centre of Patong. The pool is great also. However the staff weren't helpful at the front desk at all. The beds were a little bit hard and there were moth balls throughout our room which made it smell. Showers were a bit dirty and the breakfast wasn't that nice. If you want to just sleep and swim in the pool, stay here.. If not spend a few extra $ and stay elsewhere.

10/10 Excellent

chantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michelle, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good value
Nice hotel at an affordable price. Rooms were spacious and clean and had everything you might need. The pool and the grounds were very pretty, and staff we're friendly and helpful. Good value.

6/10 Okay

Rod, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable after initial disappointment
I was really looking forward to staying at Bamboo, certain things really stood out. Unfortunately when I arrived at the airport, the requested transportation could not be located forcing me to call the hotel & being told to make my own way there. Kitchen staff charging 100 BHT when giving more tea bags or asking for a 'tip' when meals were paid for in cash was not appreciated

4/10 Poor

vvk, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel ambience is good
Hotel ambience is good and is close to patong/kalim beach too.. But the room comfirt and cleanliness were certainly not as expected.. In fact very poor

8/10 Good

Vlad, New Zealand

Liked: Staff & service, room comfort
Good value for money
Pleased to stay. Would stay again. Very supportive English-speaking stuff. Fair wifi quality.

6/10 Okay

Zulfiker, Dhaka, Bangladesh

Liked: Staff & service
Disliked: Property conditions & facilities
It's a mediocur level hotel
Location is good, service not bad, room furnitures are showing there age, room service in not up to the mark overall cleanliness is okay. Recomended for budget traveller.

8/10 Good

RD, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, Great hospitality. There are few options for Indian food @ the hotel, but it is well located and only 5 min away from the beach. I enjoyed the stay..!

10/10 Excellent

Barry, Bournemouth

Liked: Staff & service, room comfort
Good Quite Pretty Hotel, Friendly helpful Staff
Friendly helpful staff, the nicest swimming pool / gardens! Quite hotel, located a mile or two from the main strip so you are still near amenities but not to close to the noise. Walk-able distance to the beach. The swimming pool was so relaxing I spent a lot of time doing back stroke listening to the birds sing, watching eagles hover the hills above. The rooms could have been a little cleaner but who goes on holiday to stay in there room. There is a desk at the front of reception for booking tours, the staff were so helpful they even arranged tours that were not on their scope of supply for us (ie other tour companies not affiliated with this hotel.) Really enjoyed our stay and would go back again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sandeep, kolkata, india

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Stay
stay was comfortable. nice big rooms, cupboards, safe, clean toilets. value for money.

10/10 Excellent

Vinod, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven!!
This place is the best deal you can get! What a excellent hotel to stay with amazing services and location. Great value for money!