Exterior

Reviews of Banyan Tree Phuket

5 out of 5
Banyan Tree Phuket
33, 33/27 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket

Reviews

9.2

Wonderful

Rating 10 - Excellent. 562 out of 778 reviews" "
Rating 8 - Good. 151 out of 778 reviews" "
Rating 6 - Okay. 35 out of 778 reviews" "
Rating 4 - Poor. 13 out of 778 reviews" "
Rating 2 - Terrible. 17 out of 778 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lucky on Apr 22, 2024
Dear Bassam, Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team

8/10 Good

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was too warm. Everything else great
Stayed 7 nights in Apr 2024
Response from Lucky on Apr 22, 2024
Dear Don, Thank you very much for your four-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team

10/10 Excellent

Shveta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was very kind and accommodating to our requests. The service of the staff is efficient.
Stayed 3 nights in Mar 2024
Response from Banyan Tree Phuket on Mar 29, 2024
Thank you again for selecting Banyan Tree Phuket as your accommodation and for sharing your feedback. We look forward to the chance to welcome you back soon and provide you with another unforgettable stay.

10/10 Excellent

Jose, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at Banyan Tree in the signature pool villa. The resort was well kept, staff were friendly, and had great food options. The golf cart taking guests around the property was prompt, and just a phone call away. Would definitely stay here on our next visit.
Stayed 2 nights in Mar 2024
Response from Lucky on Mar 23, 2024
Dear Jose,Thank you for your wonderful review! We're delighted to hear that you had a fantastic stay in our signature pool villa. It's fantastic that you enjoyed our well-kept resort, friendly staff, and great food options. We're glad you found our transportation service convenient. Looking forward to welcoming you back on your next visit!Best Regards,Banyan Tree Team

2/10 Terrible

SHOMIT

Traveled with family
Poor response to requests and also no food options for vegetarians . You don’t feel welcome at the property
Stayed 2 nights in Mar 2024
Response from Banyan Tree Phuket on Mar 29, 2024
First of all, we would like to apologize for the mishaps that happened during your stay. We appreciate your feedback to us. This is a valuable comment that we can improve our hotel to make our hotel better for our guests. Once again, please accept our apologies for the inconvenience. We hope to have an opportunity to welcome you again at Banyan Tree Phuket.

10/10 Excellent

Yaa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lucky on Feb 29, 2024
Dear Yaa, Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team

10/10 Excellent

max, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 8 nights in Feb 2024
Response from Lucky on Feb 29, 2024
Dear Max, Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team

10/10 Excellent

Kelvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful, welcoming and always wearing a smile.
Stayed 3 nights in Feb 2024
Response from Lucky on Feb 13, 2024
Dear Kelvin, Thank you very much for your ten-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team

6/10 Okay

Mohammed

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from Lucky on Mar 23, 2024
Dear Mohammed, Thank you very much for your three-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible. Best regards, Banyan Tree Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lucky on Dec 23, 2023
Dear Matthew,Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best regards,Banyan Tree Team

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, villas are fantastic, staff second to none.
Stayed 4 nights in Dec 2023
Response from Lucky on Dec 15, 2023
Dear Lisa,Thank you for your wonderful review! We're thrilled to hear that you found our property beautiful, the villas fantastic, and our staff second to none. Your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back to Banyan Tree Phuket for another memorable stay!Best regards,Banyan Tree Team

10/10 Excellent

Zahabiya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing hotel! Staff are extremely friendly, I can’t wait to go back. The only minor inconvenience is that there are no baby changing facilities in any of the external restrooms.
Stayed 6 nights in Dec 2023
Response from Lucky on Dec 15, 2023
Dear Zahabiya,Thank you for your kind words and for choosing Banyan Tree Phuket! We're delighted to hear that you had an amazing experience and found our staff extremely friendly. We appreciate your feedback regarding the baby changing facilities, and we'll certainly take it into consideration for future improvements. We look forward to welcoming you back for another wonderful stay!Best regards,Banyan Tree Team

10/10 Excellent

Zhixiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Lucky on Jan 2, 2024
Dear ZhixiangThank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best Regards,Banyan Tree Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Lucky on Dec 6, 2023
Dear Ian,Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best regards,Banyan Tree Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
프라이빗 그리고 여유
오픈한지 10년이 넘었다고 들었는데 역시나 Spa Pool Villa는 많이 낡았더군요. 여기저기 세월의 흔적이 느껴지네요. 리조트를 걸어다녀보니 섹터를 정해 리모델링을 진행중인거 같아요. 요즘 디자인의 깔끔한 풀빌라를 원하시면 리모델링된 룸타입을 선택하시길 권해드려요. 제 와이프와 저는 자연환경이 좋고 풀이 넓은 곳을 원해서 Spa Pool Villa를 선택했는데 결과는 만족스런 스테이였어요. 특히 호수뷰로 배정해주셔서 뷰도 좋고 풀도 넓어 밤낮으로 실컷 수영하면 즐겼어요. 식음료도 합리적인 가격이라서 구지 밖에 나가지 않고 리조트내에서 푹 쉬시는 거 좋아하시는 분들께 추천합니다. 조식에 샴페인 따라 주는건 엄지척입니다.
Stayed 3 nights in Nov 2023
Response from Lucky on Nov 24, 2023
Dear Valued Guest,Thank you for sharing your detailed experience at our Spa Pool Villa. We appreciate your understanding of the passage of time in our established resort. We're pleased to know that you found satisfaction in the natural environment, spacious pool, and the stunning lake view. We value your recommendation for the remodeled rooms for a more modern feel. Our team is continually working on improvements to enhance our guests' experiences. It's heartening to hear that you enjoyed the reasonably priced food and drinks. We look forward to welcoming you back for another relaxing stay with us. Cheers to champagne breakfasts and happy memories!Best regards,Banyan Tree Team

8/10 Good

YOO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful & staff were very friendly, but the property is petty old, building needs to be remodeled. I could see lots of dust piled up on the bathroom sink light every time I brushed my teeth, kind a scared to see if bugs coming out from there.
Stayed 3 nights in Nov 2023
Response from Banyan Tree Team on Nov 19, 2023
Dear Yoo,Thank you for your valuable feedback. We're delighted you found our property beautiful with friendly staff. We apologize for any inconvenience caused by the condition of your room. Your concerns regarding the building and cleanliness have been noted, and we will address them to enhance our guests' experiences. We appreciate your honesty and hope to have the opportunity to welcome you back with an improved stay in the future.Best regards,Banyan Tree Team

10/10 Excellent

Chee Keong Rob

Stayed 3 nights in Nov 2023
Response from In Sun - Banyan Tree Team on Nov 15, 2023
Dear Chee Keong Rob,Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best regards,

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023
Response from Lucky on Dec 2, 2023
Dear Andrew,Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best regards,Banyan Tree Team

10/10 Excellent

Onuma

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort and friendly staffs!
Stayed 2 nights in Oct 2023
Response from In Sun - Banyan Tree Team on Nov 1, 2023
Dear Onuma,We appreciate your review for us. It is honored that you choose us for your vacation. We look forward to welcoming you to Banyan Tree Phuket again.

10/10 Excellent

Amir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good we almost forgot to checkout 🙃
Stayed 3 nights in Oct 2023
Response from In Sun - Banyan Tree Team on Oct 26, 2023
Dear Amir,Thank you so much for your review. We truly appreciate and are glad that we are part of your memorable experience. On behalf of Banyan Tree Phuket, we hope you choose Banyan Tree Phuket for your sanctuary in the next vacation.

10/10 Excellent

Abdulaziz, Corvallis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best option in Phuket for VIP services and stay
Stayed 4 nights in Oct 2023
Response from In Sun - Banyan Tree Team on Oct 22, 2023
Dear Abdulaziz,Thank you again for selecting Banyan Tree Phuket as your accommodation and for sharing your feedback. We look forward to the chance to welcome you back soon and provide you with another unforgettable stay.Best regards,

8/10 Good

Hayley, BEDFORD

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Definitely worth a stay, could do with cleaner rooms.
Stayed 6 nights in Sep 2023
Response from In Sun - Banyan Tree Team on Oct 6, 2023
Dear Hayley,Thank you for your feedback! We appreciate your positive comments and acknowledge your concern about room cleanliness. We take guest feedback seriously and will work diligently to ensure our rooms meet the highest standards of cleanliness for an even more enjoyable stay. We hope to welcome you back soon.Best regards,

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Our stay was perfect. It wasn't the cheapest but we were so happy with the room, facilities and staff. No complaints.
Stayed 8 nights in Sep 2023
Response from In Sun - Banyan Tree Team on Sep 25, 2023
Dear Michael,Thank you for choosing us for your stay! We're thrilled to hear that your experience was perfect and that you were satisfied with our villas, facilities, and staff. Your positive feedback means a lot to us, and we hope to welcome you back in the future for another wonderful stay!

10/10 Excellent

Milagros, San Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like the tub outside
Stayed 5 nights in Sep 2023
Response from In Sun - Banyan Tree Team on Sep 25, 2023
Dear Milagros,We're delighted you had a positive stay! We apologize for any inconvenience regarding the outside tub. We appreciate your feedback and will work to improve. Thank you for choosing us, and we look forward to providing an even better experience during your next visit.

10/10 Excellent

Saurabh nirvaan minica

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from In Sun - Banyan Tree Team on Sep 17, 2023
Dear Saurubh Nirvaan Minica,Thank you very much for your ten-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best regards,

10/10 Excellent

Ching Yi Elisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel locates in a very clean and quiet area. Staff are very friendly and helpful. Definitely will visit again.
Stayed 3 nights in Sep 2023
Response from In Sun - Banyan Tree Team on Oct 30, 2023
Dear Ching Yi Elisa,Glad to see that you took the time to share your stay experience here.We are extremely honored that you are satisfied with our facilities and service. Hope to have the opportunity to meet you again at Banyan Tree Phuket, the sanctuary for the senses.

4/10 Poor

Melville

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is old and run down. The rooms are filled with mosquitos and cockroaches.
Response from In Sun - Banyan Tree Team on Sep 13, 2023
Dear Melville,We apologize for any inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously, and please be assured that we have a rigorous pest control program in place. While our property may have a certain charm due to its age, we are constantly working to maintain and improve it. Your feedback is important, and we will use it to enhance our services. We hope you enjoyed some aspects of your visit and would appreciate the opportunity to provide you with a more satisfying experience in the future.

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023
Response from In Sun - Banyan Tree Team on Oct 6, 2023
Dear Michael,Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best regards,

8/10 Good

Gonzalo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel doesn't have views to the sea.
Stayed 2 nights in Aug 2023
Response from In Sun - Banyan Tree Team on Aug 31, 2023
Dear Gonzalo,Thank you for selecting Banyan Tree Phuket for your vacation. We greatly appreciate your visit. We acknowledge your feedback regarding the view. However, the resort is located nearby lagoon, so it has the greenery and lush view of it.We look forward to welcoming you again.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from In Sun - Banyan Tree Team on Aug 29, 2023
Dear Fiona,Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Bets regards,

8/10 Good

Yee King

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are spider web in the sala area. Crickets in the villa are very noisy. Very nice villa. Hotel should deep clean the garden area of the villa as well.
Stayed 5 nights in Aug 2023
Response from In Sun - Banyan Tree Team on Aug 10, 2023
Dear Yee Jing,Thank you so much for your review and feedback given to us. We take these improvement points seriously to ensure that we provide you best stay for your vacation. Once again, we appreciate your feedback and hopefully, we have a chance to welcome you to the hotel again.Best regards,

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Aug 2023
Response from In Sun - Banyan Tree Team on Aug 9, 2023
Dear Jeremy,Thank you so much for your review. We truly appreciate and are glad that we are part of your memorable experience. Thank you for the compliment to staff. Hope you choose Banyan Tree Phuket for your sanctuary in the next vacation.

10/10 Excellent

Abdulla, Doha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort
Stayed 4 nights in Jul 2023
Response from In Sun - Banyan Tree Team on Aug 9, 2023
Dear Abdulla,Thank you so much for your 5 stars review. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.

10/10 Excellent

Mark

Stayed 6 nights in Jul 2023
Response from In Sun - Banyan Tree Team on Aug 21, 2023
Dear Mark,Thank you very much for your five-star rating. We sincerely appreciate it. We are looking forward to your future stay as soon as possible.Best regards,

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous holiday at Banyan Tree. The staff were extremely helpful and so friendly. The food was great and we would luv to go back anytime.
Stayed 9 nights in Jul 2023
Response from Banyan Tree Phuket on Aug 1, 2023
Thank you so much for your review. We truly appreciate and are glad that we are part of your memorable experience. On behalf of Banyan Tree Phuket, we wish you had a great vacation and hope you choose Banyan Tree Phuket for your sanctuary in the next vacation.

10/10 Excellent

Huiyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Banyan Tree Phuket. Our villa is beautifully designed with a Thai style and practical spaces. We loved the swimming pool and outdoor bath in the villa. The hotel is surrounded by beautiful nature: flowers, trees, lake, and various birds. They care about the environment, free bycicles are provided in addition to electric buggies. There are plenty to do in the hotel. We enjoyed the 2 beaches, swimming pool, and kayaking. Staff are welcoming and friendly, but some service can be better, especially related to dining. Our room service plate was left outside of the villa more than 24 hours, but it was collected soon after I called. Regarding the restaurants, Veya serves particularly small portion and taste is just so so; BBQ in Watercourt was disappointing: the tiger prawns coated 1500 THB, but tasted like rubber. The waiter/waitress may have forgotten to serve them so that they were left on the grill for 20 to 30 minutes after I chased a couple of times and walked to the grill to chase myself at last. The waiters and the waitresses are friendly, but maybe a bit more training is needed.
Stayed 3 nights in Jul 2023
Response from Banyan Tree Phuket on Aug 1, 2023
Your review is full of impressions and this is the greatest morale support for our team. We truly appreciate your compliments on our team. We hope that we have a chance to welcome you to Banyan Tree Phuket again.

10/10 Excellent

Tim

Stayed 3 nights in Jul 2023
Response from In Sun - Banyan Tree Team on Aug 9, 2023
Dear Tim,We appreciate your review for us. It is honored that you choose us for your vacation. We look forward to welcoming you to Banyan Tree Phuket again.Best regards,

10/10 Excellent

Tarannum

Stayed 3 nights in Jul 2023
Response from Banyan Tree Phuket on Jul 27, 2023
Thank you so much for your 5 stars review. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property needs renovation which is being done. Breakfast in the Watercourt was unacceptably noisy. The buggy service with waits up to half an hour was untenable for an alleged five star hotel. On the other hand the staff are very well trained, from the sous chef to the food service managers like Tiffy and Prae, the food is first class and sensibly priced, and nothing was too much trouble. However it is not difficult to find better value.
Stayed 14 nights in Jun 2023
Response from Banyan Tree Phuket on Jul 25, 2023
Thank you for your review; it was an honor for us that you chose Banyan Tree Phuket. Regardless of the mishaps, we will take this issue seriously in order to improve our hotel so that your next visit is better and more impressive.

8/10 Good

Molieka

Stayed 1 night in Jun 2023
Response from Banyan Tree Phuket on Jul 25, 2023
Thank you for your review; it was an honor for us that you chose Banyan Tree Phuket.

10/10 Excellent

Mohamad Azhar

Stayed 4 nights in Jun 2023
Response from Banyan Tree Phuket on Jul 25, 2023
I'm glad you enjoyed your stay with the spacious and private pool villa. Thank you for your compliments to the team; we would like to thank you on behalf of our team.We look forward to welcoming you back to Banyan Tree Phuket, a sanctuary for the senses.

10/10 Excellent

Mei Hing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Banyan Tree Phuket on Jun 19, 2023
Thank you so much for your 5 stars review. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.

8/10 Good

Amit

Stayed 5 nights in Jun 2023
Response from Banyan Tree Phuket on Jun 19, 2023
Thank you so much for your 5 stars review. We truly appreciate it. We wish to welcome you to our hotel again for your next vacation.

8/10 Good

Ronald KwokHo

Stayed 3 nights in Jun 2023
Response from Banyan Tree Phuket on Jul 25, 2023
Thank you for your review; it was an honor for us that you chose Banyan Tree Phuket.

10/10 Excellent

Una

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Best regards, Sukree Photisarach Banyan Tree Phuk on Jun 16, 2023
Dear UnaThank you so much for your review. We truly appreciate and are glad that we are part of your memorable experience. On behalf of Banyan Tree Phuket, we wish you had a great vacation and hope you choose Banyan Tree Phuket for your sanctuary in the next vacation.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Best regards, Sukree Photisarach Banyan Tree Phuke on Jun 16, 2023
Dear DianeThank you for selecting Banyan Tree Phuket for your vacation. We greatly appreciate your visit. On behalf of the Banyan Tree Phuket Management Team, we welcome your feedback in order to improve our hotel and make it a better sanctuary for your future stays.

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at one of the two pool villas. Great friendly service. Beautiful villa. Would definitely stay again.
Stayed 2 nights in May 2023
Response from Best regards, Sukree Photisarach Banyan Tree Phuk on Jun 16, 2023
Dear RossThank you for selecting Banyan Tree Phuket for your vacation. We greatly appreciate your visit. On behalf of the Banyan Tree Phuket Management Team, we welcome your feedback in order to improve our hotel and make it a better sanctuary for your future stays.

8/10 Good

Kin Tung Raymond

Traveled with family
Liked: Property conditions & facilities
mosquitoes everywhere even indoor, my husband and me got over 20 mosquitoes bite in our body. Breakfast only have few choices.
Stayed 3 nights in May 2023
Response from Best regards, Sukree Photisarach Banyan Tree Phuke on Jun 16, 2023
Dear Kin Tung RaymondThank you so much for your review. We truly appreciate and are glad that we are part of your memorable experience. On behalf of Banyan Tree Phuket, we wish you had a great vacation and hope you choose Banyan Tree Phuket for your sanctuary in the next vacation.

10/10 Excellent

fawaz

Stayed 4 nights in May 2023
Response from Best regards, Sukree Photisarach Banyan Tree Phuke on Jun 16, 2023
Dear fawazThank you again for selecting Banyan Tree Phuket as your accommodation and for sharing your feedback. We look forward to the chance to welcome you back soon and provide you with another unforgettable stay.

8/10 Good

Mariya

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very great service here, the location is beyond beautiful. The beach had red flags when we were there (end of May). Also food is very expensive in the resort, more expensive than food in US (PNW). Good thing the restaurants are near by and easy to get a taxi.
Stayed 3 nights in May 2023
Response from Best regards, Sukree Photisarach Banyan Tree Phuk on Jun 16, 2023
Dear Mariya Thank you for selecting Banyan Tree Phuket for your vacation. We greatly appreciate your visit. On behalf of the Banyan Tree Phuket Management Team, we welcome your feedback in order to improve our hotel and make it a better sanctuary for your future stays.