Villa (1 Bedroom Villa) | Minibar, in-room safe, free cribs/infant beds, free WiFi

Reviews of Chalong Chalet Resort & Longstay

4 out of 5
Chalong Chalet Resort & Longstay
66/11 Patak Road, Muang Phuket, Chalong, Phuket

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 122 reviews" "
Rating 8 - Good. 40 out of 122 reviews" "
Rating 6 - Okay. 16 out of 122 reviews" "
Rating 4 - Poor. 6 out of 122 reviews" "
Rating 2 - Terrible. 8 out of 122 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. Staff was also helpful and informative. It is across the street from a 7-11 and a 10-15 minute walk from the busy area where there's a lot of restaurants and shopping, so the location was very convenient. Overall, would recommend and come back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Terreus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a diamond in the rough. This resort has beautiful views at all pool locations. The stuff are nice friendly and helpful. I will definitely be coming back during peak season.
Stayed 5 nights in Aug 2023
Response from Saowapark T. on Aug 8, 2023
Dear Terreus,Thank you so much to stayed with our hotel.Have a nice day & Great time on your holidayRSVN

2/10 Terrible

rupert

Stayed 4 nights in Mar 2023

8/10 Good

Micheal

Traveled with partner
The villa needs a reno, otherwise the villa is amazing. Remember to bring bug spray or to plug in the mosquito repellent that is in the room at night.

6/10 Okay

Micheal

Traveled with partner
Disliked: Property conditions & facilities
The room with the jacuzzi has an amazing view. Otherwise the room needs a reno. AC control panel had broken buttons and we were not able to adjust the fan speed (was set to high all night).

2/10 Terrible

Seema

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend at all for a short stay, I was thrown up to some old nasty room full of mould… I’m assuming the long stay is who gets the liveable conditions. Had to carry my bags up and down the stairs… power cut in the whole area meant I had no ac, couldn’t call down for help to get my bags to reception… the who booking was a waste as I walked straight back out. When I called Expedia for some help in the matter they said the don’t have a correct number to contact them… I do not recommend booking at all if I’m honest as that last part means as customers we are left very vulnerable!! As a solo female traveller this was not ideal at all!
Stayed 4 nights in Jan 2023

6/10 Okay

Chelsea

Disliked: Amenities
The property did not look exacly like photos including my room with decor. They are limited with personal so it takes time to get assistance. The room had an old smell to it due to A/C not being on and circulating throughout room. The place as a whole was not exactly like the pics they show
Stayed 4 nights in Oct 2022

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great look and feel
Fantastic location if slightly out of the way is what you are after. Nice place, probably better with transport. Quiet, secluded chalets which looked great, felt great. A little bit tired in some of the decor, but thats just a small grumble.
Stayed 2 nights in Mar 2020

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
First room wasn’t up to standard. Hot, cold water but got upgraded which was nice. Second room was beautiful, and stunning view. Staff treated us like royalty, cooked our eggs and made coffee each morning for us. Very pleasure stay. Would recommend!! Thumbs up to the nice older Thai guy who always made our day by dropping us at our unit, or just being a great person.
Stayed 13 nights in Nov 2019

8/10 Good

Wsssan8, HK

Liked: Cleanliness, staff & service, property conditions & facilities
Good 👍
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very run down and no amenities. We ended up switching hotels after a few days. Hotel looks nothing like the pictures. The hotel staff was very nice.
Stayed 7 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The views were amazing from my room. My second room was clean and lovely. My first room smelled terrible. I think maybe they have just fumigated or something. It was a chemical smell that made my face burn. I asked for a different room and they moved me to a lovely room in the top floor. This hotel has aged a lot in comparison to the photos and needs a bit more upkeep. The breakfast was okay. The staff were very nice and helpful.
Stayed 1 night in Jul 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly , beautiful resort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check In was fast. Staff was very friendly and informative. I am very much enjoying my stay here. Also, the view is incredible.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Col, Melbourne

Liked: Cleanliness, staff & service, room comfort
Great looking and lovely outlook a little bit too far to walk but great if you can get around on a scooter like I do .
Stayed 10 nights in Oct 2018

8/10 Good

H

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was nice but there was a big bug in room and cats are everywhere: by the room, breakfast dining area and pool.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the nicest accomodation ever.
With a warm welcome the staff assisted us continually, with any request we had. The breakfast was yummy, assistance with transfers was arranged. The view from lur room was breathtaking high on a hill overlooking Chalong and beyond. It was a great place to base ourselves for our trip to Big Buddha. Our room was stunning, comfortable and elegant. The facilities were top class and the staff all lovely. Thank you for my Birthday Cake it was such a special surprise and so thoughtful. I would recommend Chalong Chalet to everybody looking at staying in this area. Best accomodation we had for our whole holiday in Thailand.
Stayed 2 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glorified Motel
Good location, very pretty, however cats everywhere as well as a bug problem, broken down furniture, smell in rooms, not thoroughly cleaned at all
Stayed 3 nights in Jan 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed overall
Based on average rating this resort has &price we paid, I expected so much more & was very disappointed overall. On a positive note, we had the pool to ourself, the chalet was large & having 2 rooms was useful when traveling with a child. However, the chalet was in much need of refurbishment & attention. The bathroom fixtures were broken, the decor was very tired, there was no bin in the kitchenette & the toiletries supplied were poor quality. We didn't have a room key so couldn't lock our chalet either. The breakfast was below average. It was a buffet catering for Asian tastes which wasn't appealing for westerners. The only cereal was coco crunch & the bread/jam were basic. The only saving grace was that they offered scrambled eggs cooked to order. However, we paid over 60% extra just for our child to occupy our room. This was based on her sharing our double bed - no additional bed was provided for her, despite the considerable extra amount paid & plenty of space available for a single bed. Then to add insult, the hotel insisted on charging us extra for our child to eat breakfast, despite us having paid extra within our room rate for 2 adults & 1 child to have breakfast & our booking confirmation clearly stating that breakfast was included for 2 adults & 1 child. The staff were friendly but this didn't change the fact that we had to pay extra for a meal of low quality that we had already paid more for than it was worth in our room rate. Wouldn't stay here again.
Stayed 1 night in Oct 2017

8/10 Good

yfong, malaysia

Liked: Staff & service, room comfort
Relaxing but not convenient resort
Nice resort but not well maintained. Not convenient, don even have a convenient store, you have to spend a it of money if you wish to go town or market. Room is big but a lot of ants, you can founds on your bed. If you need a quite and relaxing holidays, this resort is good.
Stayed 2 nights in Jul 2017

10/10 Excellent

Jonny, Ibiza, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Awesome time here as always, it's only 20 minutes from Patong, but in a quiet area with friendly and helpful staff. I'll be back again in the next two months!
Stayed 8 nights in Jun 2017

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winner!
I had to come to Phuket for some business and decided to stay overnight rather than driving back three hours. So my wife came with me and we really enjoyed this hotel. Great views and friendly service. The private jacuzzi on the balcony really topped it off. They have a wide variety of rooms and rates so I can only recommend the deluxe. Good value, especially if you like to avoid the whole Patong area which I do.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Definitely worth recommending. 15 minutes from Karon. 20 minutes from Patong. Quiet place away from the crowd. Value for money. Spacious yet luxurious. In-hotel motorcyle rental. Car parking right at hotel door step and comes with perfect Phuket view.

8/10 Good

Sze Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near nature
Near nature. Quite a few insects flew into the room. If u dun like insects, this is not a good choice. The bath tub n shower were outside. A bit cold n windy. Only the bedroom had air conditioner, but not in the living room. A bit hot in the living room so we almost stayed in the bedroom. Good to Hv garden view. Near the zoo n safari

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, room comfort
No room at the inn !
Our flight was delayed so we did not get down to the hotel until 2am. Only to be told they did not have our bookings in their system and the hotel was full. They found the queued payment from Expedia relating to our booking. They arranged for us to stay at another hotel in the area. Whilst waiting to be driven to the other hotel a coach party arrived for whom there was room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Daisy

Liked: Staff & service
The location is ok, but the breakfast is really ba
Not enough employees there and the room facilities are really old, some were broken. They did fix them after you call them.

10/10 Excellent

Oi Ip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alvin, Singapore

Liked: Cleanliness, staff & service
Resort away from the busy city area
Hotel under renovations , some parts of the resort are still under renovations

10/10 Excellent

Sejin, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made a right choice. I def go back.
Overall it was very nice. Was very quiet. I like that alot. It's kinda far from patong beach, not too far to get to rawai beach, kata beach. We rented a car it doesn't bother me at all. That hotel has many cats, they are so pretty. It was so much fun to play with cat. All cats are clean and not skinny. I can tell they loves animal. So it makes me feel warm and love. Also it makes me to comeback this hotel. -- hotel is very clean, they change sheets once a day. Room is very large. View from the room great. If you are cat lover, bring some cat food(wet foods) . Lol. I def come back again. Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
We stayed here for 2 nights and the staff was very helpful. The room we got was the private tub and it was pretty awesome. The hotel pool was beautiful. We rented a scooter from the hotel and made our way around town. If your looking for a quite getaway this hotel is perfect. However, there are tour groups that checks in around 3-4 am in the morning and they can get pretty loud. Beside that our experience with this hotel was great.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
very unexpected stay
I had a very high expectation for this stay following my stay in Malaysia and Bangkok. Yes it was situated in the mountains but very secluded from restaurants etc.The room and the view was amazing but service was lacking. Not everyone at reception could understand English. They couldn't tell us where to go to eat out. There were no money exchange service within the hotel nor could they tell us where to go for that. Rooms were not fully cleaned, empty shower gel were just left in the bathroom.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lesley, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and well worth staying at
We arrived at the Chalong chalet resort very late at night, the chalet is in fact more of a villa, it was not as clean as it should have been but when asked to clean it the next morning the staff did an excellent job and I couldn't fault the cleanliness after that. We had the two pools virtually to ourselves the whole time (we stayed 11 nights in total) as it was classed as the low season. The breakfasts were good and staff attentive. The only downside was that the shuttle service was at 11.00 am and 2.00 pm with no return service despite the fact that we were the only long staying guests, nor was there any manoeuvrebility with these times. Taxis were no cheaper than in the high season, although we did discover the bus service from Kata to Phuket every 1/2 hour, which passed the hotel and all you had to do was hail it for the bus to stop to pick you up, although this service did stop early at 4.30 pm. The grounds are beautiful and immaculate, the staff very attentive. There is an excellent viewing verander at the top of the resort which is not publicised and we found by accident. Yes it is a 10 to 15 min walk into Chalong on a busy road which we often did. Would we stay here again, yes almost certainly, it was peaceful and relaxing - just what we wanted.

8/10 Good

James, London

Liked: Cleanliness, staff & service, room comfort
Peaceful base to explore the area
We were looking for a good value hotel for a weeks stay, as we didn't want to splash out on a 5* beachside hotel. Chalong is a peaceful place to stay with very friendly staff, and a great place to base yourself if you want to try out different beaches and parts of the area. This would explain why the hotel/pool seemed very quiet - all the guests were out and about rather than it being a place with 50+ people sunbathing by the pool. Unfortunately this meant there was no service by the pool but a trip to the supermarket sorted that, as our room was right beside the main pool. As we saved so much money not booking a super-bling 5* we were quite happy to pay 3/400 Baht each way to go into Kata or Chalong Pier for beach and dinner. The room was very clean and as the 'basic' option it exceeded our expectations with a private terrace with access directly to the pool, and it was a very good size and had a view of the ocean. The bed was slightly hard for my tastes but was not uncomfortable. Overall we'd stay there again and would recommend it for those on a budget.

8/10 Good

Jane, Bangkok

Liked: Cleanliness, room comfort
Good experience for relaxing
Remote location unless you have your own transportation. On site restaurant is small, food is average with quite high prices. Taxi is very expensive (600 baht to Phuket town, which is 15-20 mins drive). They have one way transfers at 11am and 2pm to Chalong pier, Phuket town. Pools are gorgeous. The room is wonderful, spacious, well maintenaned and clean.

10/10 Excellent

Pretty, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
It was good stay, beautiful view. Happy with the service and cleanliness. Helpful staff. Overall had great experience. Will definitely go back.

10/10 Excellent

Sholom, Melbourne AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing resort
We thoroughly enjoyed our stay at Chalong Chalet this summer, and were impressed with the resorts beauty and comfortability as it is situated amongst beautiful gardens and swimming pools with stunning views of the bay and surrounding mountains. The villa and resort itself is also very nice and well maintained. The staff were friendly and helpful at all times. It also seemed relatively quiet throughout the day and the pool was usually vacant so it was very conducive to some relaxing. Drinks and cocktails were delivered to the pool on request and also you could request massages and free shuttles to nearby shopping centres and kata beach.

10/10 Excellent

Roxanne, Frankfurt, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet resort
Really enjoyed our stay in a villa at this resort. It was quiet so we had the pool mostly to ourselves the one day and the staff was fantastic. The restaurant was good also, but the one thing we didn't like was that they closed the restaurant on NY's Eve and our only option was to go to the big party. This party wasn't cheap and it wasn't our kind of thing. We didn't like not having the restaurant as an available option since there is nothing around this hotel. You'd have to take a taxi to get somewhere and return, something we didn't want to do. It should be that the hotel offers all facilities at all times when it's located somewhere remote. Other than this one snag, the hotel was a lovely place to stay and we wished we could have stayed longer.

8/10 Good

Miku, Japan / USA / currently Kathmandu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Largish resort with a private feel
Our stay at Chalong Chalet is a bit hard to sum up. The room and grounds are in great shape. The bay view is fantastic. The staff is very friendly and hard working. The resort is fairly big as there are many chalets and maybe 20ish more typical hotel rooms. However other than breakfast we didn't see many visitors over our week long stay. We felt as if we had a private retreat. Location of the resort is a bit remote. There is plenty nearby but nothing to walk to. Luckily the restaurant is quite good and not overly expensive. We had a a couple of issues with our room. Lack of hot water, and trouble filling the large semiprivate jacuzzi. However the staff and management was very quick to act to try and rectify the problems. Upon returning we found an entirely new faucet on the outside jacuzzi and noticed all other rooms also had the new faucet. A big help but the large tub/jacuzzi still take a couple of hours to fill. The hot water problem was addressed right away with a brand new hot water unit in out room. However the problem was not completely fixed and we changed rooms. We did change to a better room. We had a very nice stay and a good trip to Phuket. We recommend Chalong Chalet. However if you are with kids and can afford a chalet, it may be more family friendly, but you will give up the view.

10/10 Excellent

Natalie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, relaxing place to stay
This place is stunning, very reasonably priced and the staff are spectacular. We were greeted by the amazing staff in the stunning reception and taken to our room by a golf buggy and had our luggage brought to us (which was a relief for us we were exhausted and on the third floor.) The room is massive and very clean we could NOT fault it. The spa suites are not much more expansive and I thoroughly recommend you upgrade to one if you choose to stay. We had got sick our first night and the cleaner had noticed we had used a lot of toilet paper so the next day left us triple the amount which was muchly appreciated. The hotel offers free lifts into town and you can bater with the tuk tuk's to get a lift home. The gardens and pools are well maintained and the view is picturesk. There were not a lot of visitors whilst we were there however we loved that we had the place to ourselves as we wanted to relax as much as we could. The restaurant staff are just beautiful, kind and they generally care for you. The food is also nice we ate here nearly every second night and very affordable.

10/10 Excellent

Allen, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great east coast hotel
I was there for five days to play golf. It was perfect for this purpose. Rooms in the "new" block are spacious, clean and modern with great views. It has two pools and both are nice spots to relax. It is close to the restaurants of Chalong, Naiharn and Rawai and close enough to the golf clubs in Kathu It is my fourth stay here and would certainly come back again. Wifi works fine. On the other hand, it's a pity the gym is not functional at all and the quality of the breakfast could be improved greatly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel in a Not-so-decent Area
This hotel is located up on a hill a few miles from Patong. The room was very spacious. It has two nice balconies, and we had a good time chilling in there. Kitchen was basically useless, since there is no stove. Bathrooms were clean and tidy. Breakfast served at the hotel was okay. Service was attentive. Swimming pool was fine. It had a great view of the sea. The hotel did offer shuttle to Patong and nearby beaches, but it was an one-way shuttle. There is nothing within 10min walking distance from the hotel. So we had to rely on taxi, which was quite inconvenient.

10/10 Excellent

Dan, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, but secluded.
Previous reviews are perfect, although I would rate the breakfast as very good. There were various types of noodles and other Asian dishes, some fruits, bacon, bread with toasters, an omelette station, juice, tea, and coffee. People must remember where they are before they judge breakfast. They do a great job. Often in Thailand all one gets is an MSG buffet. Very friendly staff, beautiful villas with a very cozy, fend-shui, gemütlich, hyggelich, atmosphere. Nice garden and deep pool. Not for beach-goers nor partiers. Perfect for people who want to relax and perhaps do some day trips for which they would need a taxi no matter where they stayed. A lot of work goes into their gardening and it is obvious the staff have a lot of pride. I have been to Phuket two dozen times and this is my favourite hotel.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel with great area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
excellent staff
staff were amazing, always went the extra mile. Only bad thing I could say is the bed was hard everything else great.