Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.5 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from New York
Hotel was okPosted Sep 14, 2013 on Hotels.com
Hotel was ok
by Al. from China
Better Value is AvailablePosted Feb 24, 2013
Pros: The weather was great
Cons: The location and the "service".
Location: Difficult to get to and out of the way.
This hotel should be rated as 3 stars. It caters to organized tours. If you are not part of a tour group or don't sign up for one of their local tours you are ignored and put at the bottom of the list. For instance, one of our part scheduled the hotel van for 1830 the day before to take her to an event. Next day, the timing for the van was confirmed. The van didn't show at 1830. At 1900 she had to walk to another resort to find a taxi and was 45 minutes late. After a few days we didn't bother asking the hotel for anything except to check that they had give us soap, shampoo and other consumables.
for Familiesby A verified traveler
Basic, but for a good pricePosted May 4, 2012 on Hotels.com
The biggest issue was checking in because the only person working that night didn't speak a word of English. The room was basic but okay for the price. It is quite expensive to get here by taxi and to go anywhere from the resort.
by A verified traveler from San Diego, CA
Unfinished hotel with poor service and bad food.Posted Dec 30, 2011 on Hotels.com
Throughout our two weeks in Phuket we never had a bad meal - until we stayed here. (This includes street food, food stalls, and restaurants.) The resort ran out of money before it finished construction, so there is rubble around, open and unmarked holes with wires in them by the pool, and the staff burn trash and construction materials during the day in the middle of the resort. (Big fire, near propane tanks, lots of smoke and obviously, bad smelling.) We passed on the included breakfast, because lunch was horrible and the buffet looked bad. The rooms are water damaged and worn with stains and mold. The staff do not speak English and outright lied to us when we expressed our dissatisfaction and inquired about getting out of our reservation. We were expecting a resort similar to the Renaissance, because we paid more to stay there earlier in our trip. This resort is comparable to a US Motel 8, so if you pay those rates, meh. Still better to stay and the beach huts next door. This place is a loser and I would not recommend it to anyone.