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Reviews of Diamond Cottage Resort & Spa

3.5 out of 5
Diamond Cottage Resort & Spa
6 Karon Rd, Karon Beach, Karon, Phuket

Reviews

8.0

Very Good

Rating 10 - Excellent. 44 out of 159 reviews" "
Rating 8 - Good. 74 out of 159 reviews" "
Rating 6 - Okay. 32 out of 159 reviews" "
Rating 4 - Poor. 4 out of 159 reviews" "
Rating 2 - Terrible. 5 out of 159 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed B&B so can't comment on dining options. The breakfasts were good.
Stayed 13 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great pool, most staff were friendly, beaches are walking distance and loads of place to shop, drink and eat good food. Definitely recommend to stay if you are near Karon.
Stayed 7 nights in Feb 2020

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location for our entire Thailand trip which was 8 nights. We were incredibly happy with the location of the hotel which is right in the heart of a lot of attractions. It is perfectly between both Kata and Karon beaches - maximum ten minute walk to each. It is surrounded by multiple massage parlours, a variety of restaurant with a great mix of local foods, motorbike rental as well as souvenir stores. It is set back from the main road it is on so there is no disturbance from vehicle noise or any passing foot traffic The staff are incredibly friendly and helpful. Always greeting you in the morning and offering help and advice if asked. Our package included daily breakfast buffet which changed slightly each day. While there were a number of staples every day (omelette cooked fresh, waffles, selection of fruit, toast) other things changed each day (pancakes usually alternated with French toast, plain rice alternate with fried rice etc). The food was wonderful and was a good way to start your day. Now the very FEW negatives we experienced were with the bathroom. Unfortunately the water pressure wasn’t great as well as the temp control. Every shower ranged between borderline scalding hot to cold changes multiple times in the one shower. We also found it would leak out around the tub onto the floor. Frankly not crazy bad issues but could get a slight bit tedious! We WOULD stay again!
Stayed 8 nights in Dec 2019

6/10 Okay

Alison

Disliked: Property conditions & facilities
Disappointing stay over New Year.
Mixed views about our stay. There are some positives - staff are friendly and location is good for restaurants and bars in the area. Beach is about a 10 minute walk which is fine. Room was a decent size and overlooked pool - just! Unfortunately the negatives outweighed the positives and I can’t really recommend the hotel. It is very dated in some areas - pool bar desperately needs some t.l.c. Bathroom is tiny and the overbath shower very poor. Towels were basic too and although the room floor was swept daily and the bed made, general tidying wasn’t completed well - empty bottles left and papers, boxes etc just left on countertops. Breakfast wasn’t great - coffee and tea was very poor - tea stewed in a coffee pot on a hot plate! Or age juice wasn’t fresh and very watery, food in general was cold and we managed really on toast that we did ourselves. We paid the mandatory additional fee for the New Years Eve Gala dinner and the buffet was ok. The entertainment was appalling and we left just after 9pm whilst a game of musical chairs was being played. We were also very uncomfortable- being squashed in so tightly that we had to climb over other chairs and the stage itself to get any food - and waiters struggled to get to us to serve drinks. Overall a disappointing stay. It is certainly nowhere near a 4 star hotel and I would struggle to say it was a good 3 star.
Stayed 5 nights in Dec 2019

2/10 Terrible

Anonymous

Disliked: Staff & service, amenities, property conditions & facilities
Location was good but facilities were sorely lacking for advertised 4 star hotel. We were put in a part of hotel not used or occupied for a while. Had squatters right outside the fence. Found rat droppings in room. Advised staff but nothing was done. When ready for bed found bed bugs amongst bedding. Checked out that very same night we arrived. Still waiting for a refund as hotel manager has been unavailable for 4 days to accept responsibility. Not a good experience at all.
Stayed 4 nights in Apr 2019
Response from Manager on Jun 3, 2019
Dear Anonymous, Thank you for choosing to stay at Diamond Cottage Resort and thank you for bringing this to our attention. We will pass this on to the team. Your comments are important in being able to meet and exceed to our guest's expectations. We hope to have opportunity to welcome you again in the near future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of pools centrally located in Kata 5 minute walk to either Kata or Karon beach. Pleasant staff
Stayed 11 nights in Dec 2018
Response from Manager on Mar 19, 2019
Thank you very much for your feed back and comment to us. We are looking forward to welcome you again.

6/10 Okay

Prabhat

Liked: Cleanliness
Its on a hill & beach is 10 min walk thru busy st.
Stayed 2 nights in Nov 2018
Response from The Manager on Dec 12, 2018
Thank you very much for your score and comment. We are looking forward to welcome you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is very friendly.Room was comfortable and clean. Breakfast is excellent!Great stay. Would definitely stay again. Enjoy!
Stayed 4 nights in Oct 2018
Response from The Manager on Oct 25, 2018
Thank you very much for your kind spending time to write the review. We are happy to hear that you enjoy the staying, happy with our rooms and breakfast. Customer recommendation is very important to us in being able to exceed our guest’s expectations. Thank you for choosing Diamond Cottage Resort. We look forward to the opportunity to welcome you again in the near future. With best regards, The Manager

10/10 Excellent

Ib, Gold Coast, QLD, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay - once we got the room we wanted. Magic - on the edge of a sheltered branch of the pool. The food at the special arrangements (banquets) was amazing, so hard to understand why the meals cooked by the same restaurants were quite mediocre otherwise - fortunately there are quite a few good restaurants just around the corner. Breakfast buffet is simply amazing. Only one bad thing: Beware if the management wants you to (temporarily) move to a different hotel - it might be a bad experience!
Stayed 14 nights in Feb 2018
Response from Diamond Cottage resort & Spa on May 1, 2018
Thank you feedback Thanks again for choosing to stay at Diamond cottage Resort & Spa . We look forward to welcoming you soon for a memorable stay at our hotel on Diamond cottage Resort & Spa We know you have a variety of hotels to choose from, and we strive to provide you a room that is clean & comfortable and with friendly attentive services.

10/10 Excellent

Y, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel , lovely staff , me and partner got engaged and I believe we got an upgrade and also they decorated our bed with flowers , lovely couple of days staying here to end our holiday :)
Stayed 2 nights in Apr 2018
Response from Diamond cottage resort & Spa on May 1, 2018
Thank you feedback Thanks again for choosing to stay at Diamond cottage Resort & Spa . We look forward to welcoming you soon for a memorable stay at our hotel on Diamond cottage Resort & Spa We know you have a variety of hotels to choose from, and we strive to provide you a room that is clean & comfortable and with friendly attentive services.

8/10 Good

Sylv, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good if you have mobility problems
Lovely warm welcome from Hotel, although they would not organise transport from airport told us to go to taxi more convenient, we got ripped off and driver didn’t know where he was going. Breakfast choice could be looked at, not consistent. Food cheaper to buy from room service than sitting in restaurant. Young porters were very good and collected and delivered us up and down the hills , far too steep especially with pushchair. For good beaches, grab a taxi. Lots of lovely places to eat.
Stayed 7 nights in Dec 2017
Response from The Manager on Nov 6, 2018
Thank you very much to share your experience with us. We are looking forward to welcome you again. Best regards,

8/10 Good

Tracy, Campbell River, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent breakfast, great location
We enjoyed our stay, had a small problem with check out. Breakfast was excellent, the location to both beaches is great. The Wednesday night buffet was spectacular. I would recommend taking a minute to check that all things are in your room when you check in. When we checked out, the man at front desk said that a teaspoon (used for stirring the coffee) was missing. I went to the room, and could not find the second spoon. I suggested that the morning before my husband had to have breakfast in the room because of his fall and smashing his head. I was so happy that they allowed him to have the food in the room that I took back all the dishes to the kitchen. I must have taken the second spoon to the kitchen as well. We were charged 50 thai monies for the spoon. I feel this was ridiculous. During my husbands accident he had at the hotel, the staff was great. We appreciate all the help from the staff.
Stayed 8 nights in Nov 2017
Response from The Manager on Nov 6, 2018
Thank you for choosing Diamond Cottage resort and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. A part from the above we are delighted to learn your compliments and looking forward to the opportunity of welcome you again in the near future. Best regards,

10/10 Excellent

world hopper bunny, Weymouth uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
April 12-24
lovely hotel. near the beach. Not overly great for kids lovely food we had a villa which was lovely. deffo worth the upgrade beautiful location

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good value hotel in Karon
Reasonably good for its price. Fine for a few days, while island hopping during the day. Very friendly and helpful staff. Hotel by the road, but no street noise once in the room, not too far from the beach, very near commerce and restaurants.

6/10 Okay

rhyse

Liked: Cleanliness
Disliked: Room comfort
It's reasonable for the price its nice
Pretty standard everything was easy , I found it to be pretty quiet aswell only thing I could pick was the bed was very stiff so if you don't care about a hard mattress then you will be fine :) All round not bad for the price
Response from The Manager on Nov 6, 2018
Thank you for your time to send the feedback regarding your experience for the holiday stay. We are looking forward to welcome you again. Best regards,

10/10 Excellent

Adrian, Harrogate,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a good location.
Diamond Cottage is a very good hotel located 5-10 minutes’ walk from both Karon and Kata beaches. Our room was very spacious with a king sized bed and nice seating by the window. The room had a balcony, although it was a little small and didn't have any furniture on it. The hotel staff were very accommodating and I'm sure they would have provided furniture if we'd asked, but in the limited time we spent in the room, we preferred to be inside using the air-conditioning than sitting in the heat on the balcony. Breakfast was self-serve buffet and the choice of food was very good. We tried to sit by the pool once, but all sun loungers had been taken by 11am when we went down, so we walked 10 minutes to the beach instead, which is actually nicer than a hotel pool anyway, so we can't complain at that. There are restaurants and bars very close by, with several less than 5 minutes from the hotel and a much larger choice available in Kata, which took us between 10 and 30 minutes to walk to, depending how far in to Kata we went. The main Karon restaurants were 20 - 40 minutes’ walk away, but we never went there at night as we preferred Kata. We would stay here again.
Response from The Manager on Nov 6, 2018
Thank you very much for your kindly send us the review. We are looking for ward to welcome you again. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Great small resort, clean, well serviced and friendly
Response from General Manager on Feb 15, 2017
Dear Valued Guest, Greeting from Diamond Cottage Resort & Spa ! Thank you for trusting us to served you. Best regards, Diamond Cottage Team.

4/10 Poor

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located but not good staff
Hotel is good and well located. Wifi is disaster (we were provided 5 differents login codes to connect in 4 days). Incident happened on departure day we left at 00:30 to go back to airport with our suitcase. The hotel only has 2 private drivers contacts. As they failed to reach them, they were not able to book a taxi. The receptionnist told me clearly they dont have the contact of Phuket taxi company (is it really a 4* hotels?!?) so he told us to go down in Phuket streets with our suitcases and find by ourselves. I would not recommend this hotel as this is unprofessional attitude for this range of hotel.

2/10 Terrible

M J

Disliked: Staff & service, property conditions & facilities
Tiring experience all round...
Terrible experience on check out being charged for beach towels when we had actually handed them back to housekeeping to help them out. The rooms and complex itself is dated and a little rundown and far too spread out, I think the architect was a crossfit fan, I spent half my holiday walking between my room and the entrance. There was also no working TV which made me further suspect an exercise conspiracy. The staff were not rude but nor were they in any way helpful - I don't blame them any more than the aerobic loving architect but no-one likes being accused of theft so it did sully the end of an exhaustive stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from hotel, awful rental service
Response from The Manager on Nov 6, 2018
Thank you for choosing to stay at Diamond Cottage Resort and Spa and taking time to write the review. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. A part from the above we are delighted to learn your compliments and looking forward to the opportunity of welcome you again in the near future. Best regards,

10/10 Excellent

katie, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shops and beach
We stayed here for 8 nights - the overall experience was great. Good food and close to shops and beach
Response from Diamond Cottage on Oct 28, 2016
Dear Guests, Greeting from Diamond Cottage Resort & Spa First of all, we would like to thank you for your spending time to review us We glad you happy to stay with us. We hope to see you again. Thank you. Best regrads, Diamond Cottage Resort & Spa

4/10 Poor

Adam, Vancouver BC

Disliked: Cleanliness, staff & service, room comfort
Just across from Beach, nice pools, big hike uphil
wanted to get out of our hotel so saw on expedia this was just across the street for 40 bucks a night and it looked decent. Went to book directly with front desk and was told they only had superior pool rooms left for 2700 baht ( about 110 CAD ).. told her I saw that they did on expedia, she again said no standard rooms left.. So I asked for the wifi and logged into expedia and booked the standard room.. Basically called her bluff and showed her I had booked it.. She then gave me a really hard time about the booking conf# and wanting to see my name on the reservation, which required fully logging into exp. website. NO Other hotel my entire trip needed to see that, they only need your passport ever. Seemed like she was just mad that I had caught her in a lie.. they made us wait until 2pm to check in, it was 1 pm, I went back and spoke with another girl at 130 who gave us the key.. Pillows are hard as rocks. Got sick that night from some other restaurant so booked another night. Got a call at 11am check out time telling us we had to move because someone else had requested our room, (what are we chop liver?) so they tell us last minute that we need to move rooms and housekeeping was there almost immediately while we were rushing to pack all our stuff!.. Overall service from hotel staff was not accommodating.
Response from Diamond Cottage on Oct 28, 2016
Dear Guests, Greeting from Diamond Cottage Resort & Spa First of all, we would like to thank you for your spending time to review us We're deeply sorry about your inconvenience during stay here. We will take your comment to improve the our problem. Thank you. Best regrads, Diamond Cottage Resort & Spa

6/10 Okay

Cedric, Hongkong

Liked: Staff & service
Disliked: Property conditions & facilities
Not A Good Checkin Experience
We arrived after midnight. The room was so far away that it took at least 10 minutes up and down to walk through all corners of the U shape building. No tooth brushes and tooth paste was probided. The air conditioning emitted a burning smell after running for 15 minutes. We need to change room after all personal belongings were unpacked. English of front desk was poor , difficult to communicate. Breakfast was poor. Apart from all these, others were OK. Staff were friendly and helpful.
Response from Diamond Cottage on Oct 28, 2016
Dear Guests, Greeting from Diamond Cottage Resort & Spa First of all, we would like to thank you for your spending time to review us We're deeply sorry about your inconvenience during stay here. We will take your comment to improve the our problem. Thank you. Best regrads, Diamond Cottage Resort & Spa

8/10 Good

Jeremy

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Phoebe, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
We (me and my mum) only have one day left at this beautiful hotel.. We've enjoyed every minute of it. The pool is lovely, the staff are very sweet, the breakfast has a huge range of delicious food, and mini bar prices are actually really reasonable :). The location is good as far as foods drink and convenience stores go, but it's a very expensive and extremely touristy area so be aware of that - it's definitely not where you would go to really immerse yourself in Thai culture.. Plus tuk tuks anywhere out of Karon/Kata is pricey too.. So because we are on a budget, we can't do a lot outside walking distance (although both Karon and Kata are 5 min walk so that's great!) We are in room 4319, with a balcony overlooking the top pool, and great access to the breakfast area.

8/10 Good

tracie , T queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the nicest part of Phuket.
My 1 week stay at Diamond Cottage was a pleasant and I though wily enjoyed my time at this hotel . When we arrived , we were upgraded from basic superior room to the deluxe oceanview room on the top floor of the newer wing. For this we were greatly appreciative of the upgrade . Staff were all lovely and the housekeeping staff should always be tipped ( 20-100 baht ) for there clean attention to detail and safe keeping of our personal belongings. The walk to the rooms up the back are very lovely however it is quiet a walk up the hill which the bellboy/ buggy driver is more than happy to drive you if you to hot or tired for the challenge. Also bring on the top floor on the right side meant either take the lift and walk all the way around to the far side or climb 4 flights of stairs ( in the hot humid climate) so you will need a certain amount of physical fitness to do this multiple times per day . The multiple pools are amazing but if you take a pool you, you may want to take it to your room as the other guests will help themselves to your belongings. Alternatively I will indeed book a pool access room to avoid extra climbing of stairs . All in all , I will definitely stay again at Diamond cottage in the future
Response from The Manager on Nov 6, 2018
Thank you for your comment. We are looking forward to welcome you again. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a couple of nights
Spent two nights here. The hotel is nice. Good pool area. Breakfast was fine. There are restaurants and bars nearby and its a 5 minute walk to Karon beach. Room was fine although the roof fan rattled badly all night. Wouldnt be rushing back to the area but if I found myself here again I'd head for this hotel.

8/10 Good

colin, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
colins review
Great location between kata & karon beach. Staff helpful & polite.great shower, coffee making facilities in room. Unfortunately the WiFi was poor i struggled to complete an mail without losing the signal.

6/10 Okay

Niki, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
I booked a room for 2 adults & 1 child but upon arrival I was asked to pay extra 1000 bhat/night for additional bed. WiFi does not work in the room. Other than that hotel is good. Pool is nice & clean. We really loved the location. It's near Kata beach and lots of restaurants, bars & mini Matt's in close vicinity.
Response from The Manager on Nov 6, 2018
Thank you for choosing Diamond Cottage resort and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. A part from the above we are delighted to learn your compliments and looking forward to the opportunity of welcome you again in the near future. With best regards,

10/10 Excellent

stephen, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a week in Karon/Kata
perfect location between kata and karon beach, great restaurants on the doorstep.Villa provided perfect retreat for a weeks stay in the area

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Ok
Nice hotel a, a little tired , pool could be bigger

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This hotel is a great place to stay, room great size, food is good.

10/10 Excellent

Tristan, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot right in the best part of Phuket

10/10 Excellent

happytraveller, nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Loved the nereby shopping and beaches. Able to rent scooter from hotel very easily and cheap. The staff here are excellent and made our stay incredible. Absolutely no complaints from us :) loved our stay
Response from The Manager on Nov 6, 2018
Thank you for your kindly spend time to share your experience with us. Thenk your for your positive review and we look forward to welcome you again. Best regards,

6/10 Okay

Michael, Australia

Liked: Staff & service, property conditions & facilities
Resort close to shops and beach.
Resort facilities good . Room very disappointing television was very old and didn't work they came and got it working. The room could do with a make over which would make a difference and the television replaced.
Response from The Manager on Nov 6, 2018
Thank you for choosing Diamond Cottage resort and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. A part from the above we are delighted to learn your compliments and looking forward to the opportunity of welcome you again in the near future.

8/10 Good

Milla, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with clean, large rooms. There's several pools suitable for kids and, as we did, just relaxing and enjoying some drinks from the pool bar. It takes a couple of minutes to walk to the beach. There were a lot of families at the hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bryan, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay with lovely staff
My stay here was thoroughly enjoyed. Staff were very friendly and welcoming making my stay even more pleasurable. My room at the rear building on level three overlooked the pool and was very nice, the bed whilst very firm was actually surprisingly easy to sleep upon. I ate at their restaurants on most days, eating the spicy Thai dishes, which were fantastic, as were the non-alcoholic cocktails. On my last day I managed a visit to the resort's Cottara Spa, having the Aromatherapy Facial and Thai Massage as part of a package deal, it was fantastic, wished I'd gone more regularly. Will stay here again when I next return to Phuket.
Response from The Manager on Nov 6, 2018
Thank you for choosing Diamond Cottage resort and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. A part from the above we are delighted to learn your compliments and looking forward to the opportunity of welcome you again in the near future. Best regards,

8/10 Good

Bree, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome holiday, great location
Diamond cottage was such a great place to stay for a fun yet relaxing holiday. The street it is located on is full of great shops and restaurants, the perfect place to explore all day. The beach is also super close, but we loved to just hang around the pool. Patong is about a 20 minute taxi ride, which isn't too bad if you only want to go a couple of times. The rooms were nice enough. The staff there were beautiful, so friendly. If I were to return to Phuket I would stay at diamond cottage again.
Response from The Manager on Nov 6, 2018
Thank you very much for your time to share experience with us. Thank you for your comment and we are looking forward to welcome you again. With best regards,

10/10 Excellent

fs65, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service!
Great hotel! Clean room and pool, great staff and service! I booked a non-refundable room and was a day late checking in due to my work. I emailed the hotel to let them know I would be late and then when I checked in I got a free room upgrade without asking! They moved me from a pool view room to a pool access room. Very clean room, good air conditioning, good bathroom, good water pressure, very nice. The staff is extremely friendly and accommodating. The hotel is inland and you can't see the beach but I picked it for the pools (there are 3) and was not disappointed. But if you don't mind taking a tuk tuk to get to the beach, I highly recommend this hotel! This hotel is a 20 minute taxi ride south of the big party area of Patong, but I knew that and wanted to stay down in Kata this time. The quality is 1-2 stars better than the price. I would recommend this hotel to anyone and will definitely stay here again.

8/10 Good

K & HP, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel very welcome
Great location.

10/10 Excellent

Tree Frog, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond Cottage Resort & Spa
This Hotel is in a great spot with Karon and Kata beach both within walking distance. There are plenty of good places to dine nearby. The hotel staff are lovely and there is lots of choice at breakfast. An excellent place to stay.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
very friendly staff, especially the bar tenders at the pool bars. Lovely situated and no noise from the main street. Very comfortable rooms.

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort
There was nothing wrong with this hotel language barrier was a little hard but overall it was fine

8/10 Good

nicole, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Average price, Reasonable; Service: Outstanding; pool bar boy, great

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Steve

Liked: Cleanliness
Disliked: Staff & service
Wouldn't stay again

10/10 Excellent

Zoya, Australia - SA - Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Brand new, Home away from home, Outstanding; Value: Bargain, Fantastic, Amazing; Service: Good; Cleanliness: Pleasant, Lovely; I would definitely recommend your hotel to everyone going to Phuket

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Next time in the new section or a pool room
Its 3 star hotel in some parts and maybe a 4 star in other areas. The back part of the hotel is more recent and has improved facilities. The breakfast is excellent, the in room menu is quite good and the food we had from it was very good.

8/10 Good

Nick, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Diamond Cottages,
Great holiday. No complaints. The complainers who stayed here should pay more and go stay in a 5 star hotel somewhere else! The pool was fantastic, clean and well maintained. The staff only too happy to help. The buffet breakfast was more than adequate! Word of warning though. The electronic door key is magnetic... Learnt the hard way that it can also wipe the OS off a camera when both are in the same pocket. (Possibly do damage to credit card strips too). Would definitely go back.