4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Holiday Inn Resort Phuket Surin Beach, an IHG Hotel

4 out of 5
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel
106 27 Moo 3 Cherngtalay Talang Surin, Beach, 106/27, Choeng Thale, Phuket Province

Reviews

8.2

Very Good

Rating 10 - Excellent. 273 out of 768 reviews" "
Rating 8 - Good. 323 out of 768 reviews" "
Rating 6 - Okay. 110 out of 768 reviews" "
Rating 4 - Poor. 41 out of 768 reviews" "
Rating 2 - Terrible. 21 out of 768 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

RAHUL DATTATRAY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good family friendly hotel. Good activities for Kids.
Stayed 3 nights in Feb 2024

2/10 Terrible

Stephy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, maintained needed ! Toilet leakage , Air-cond issue , yellow stain at toilet bowl Booked for family deluxe room, but upon late check in around 11.30pm, the bunk bed in room still have not set up Called and waited for almost 30min to get the housekeeping to set up for us. Then encounter toilet leakage issue Called and the maintainance team checked on the next day Then Aircond not working at mid night The amount that we paid didn’t match with the value that expected!
Stayed 3 nights in Feb 2024

10/10 Excellent

Ankhbayar, Ulaanbaatar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Surin beach which is less crowded and beautiful white sand
Stayed 6 nights in Feb 2024

6/10 Okay

peter

Traveled with family
Ok
Stayed 3 nights in Feb 2024

8/10 Good

Shea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar and restaurant are expensive. Staff and facility is great.
Stayed 3 nights in Jan 2024

6/10 Okay

Henri, west warwick

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2024

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and resort.
Stayed 5 nights in Dec 2023

8/10 Good

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Kyle

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff is very friendly and welcoming. Seems like the hotel management has forgotten about maintenance of facilities and rooms. Cracks in the cement, lights burnt out, toilet constantly makes a high pitch sound, frames around doors peeling, fridge in the room doesn’t work, eaves either broke Or leaking throughout the facility, swimming pool filtration system doesn’t actually work (have a portable filter pump that they only run at night) Breakfast is good but the same every day. Restaurant and drinks are way over priced, which is probably the reason why the restaurant is empty once breakfast is over.
Stayed 8 nights in Jul 2023

8/10 Good

David Charles Allain

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Some rooms are horrible and some are okay
The first room I got, the AC didn’t work, the phone didn’t work, the drawers on a cabinet were off track, and an electric plug to a lamp was loose and the lamp flickered off and on. I complained and they tried to send someone out to fix the AC. I finally got the manager to switch my room and they upgraded my room. The upgraded room was okay and the AC worked well. I tried the restaurant three times during my stay. The food was overpriced and not very good. The drinks at the pool bar were very good and the pool was nice. The hotel has some beautiful landscaping and the staff were friendly and helpful. There were a few power outages at the hotel during my stay, other hotels did not seem to be affected. One power and water shut off was planned and notice was given ahead of time. We were without water and electricity for about 6 hours.
Stayed 6 nights in Jul 2023

8/10 Good

Charles

Stayed 2 nights in Jul 2023

8/10 Good

BIASI GIANLUCA

Liked: Cleanliness
Overall a good room and less crowded area of Phuket. The resort is recommended mostly to families
Stayed 3 nights in Jul 2023

8/10 Good

Alice

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It s a great resort for family at a good budget. They organized amazing activities for kids. The overall hotel rooms could be considered as old.
Stayed 4 nights in Jun 2023

4/10 Poor

David, Dunfermline

Stayed 9 nights in Apr 2023

10/10 Excellent

Eric

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid-friendly, short walk to Surin Beach, and nice pool.
Stayed 4 nights in Apr 2023

6/10 Okay

Pamela

Traveled with family
Disliked: Amenities, property conditions & facilities
This resort is not currently operating as a resort. The description of what the hotel offers is not accurate. There is no security, no daily housekeeping, only 1 restaurant with limited operating hours, the main pool is dirty and full of leaves, and the only one useable is the slide pool. There are no activities operating as advertised for children as there is not enough staff. I wish I had been informed of this before travelling and offered an alternative, we requested to change our hotel but got no further assistance past my first enquiry with expedia. we wanted and looked forward to a resort holiday and booked this hotel for that reason. But what we got was a room and breakfast, luckily the slides were operating and teen hideout was open or there really would have been nothing for our kids to do. The hotel/Expedia should have advised us of the limited facilities currently at this hotel and offered us changes or refunds before we travelled. We booked this hotel when this was Novotel, we booked it as we trust this hotel chain and know what to expect, destination resorts do not meet these expectations in any way.
Stayed 6 nights in Oct 2022
Response from Thanawat on Oct 31, 2022
Dear Pamela, Thank you for your valuable comments. We apologise for the inconvenience you had. Your feedback helps us identify the areas in which we can improve. Regarding the level of our staff, this presents a challenge to our management team. We make every effort to speed up our recruiting plan and will train all our staff to attain the high standards required by our resort. We’re taking steps to upgrade our resort facilities and implementing utmost care in our appliance maintenance and cleanliness. We look forward to hosting you again at our resort and experiencing an improved stay. If you have any further concerns, please share them with us. Your feedback and suggestions are always welcome. Regards,

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for families, great activities. I was traveling alone so it was really not for a single person.
Stayed 3 nights in Apr 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well, an excellent hotel, caters for the children very well, Massive hotel, massive reception and staff were all excellent. Can’t say a bad word about the place and we had no kids 👍 locally there are bars and restaurants in easy walking distance, also on the beach which is only a few minutes walk
Stayed 1 night in Apr 2022

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family resort.
Overall the perfect place for our kids, the staff are all very helpful and attentive, the reception team were great, easy check in and check out, with a nice gesture of a room upgrade. Edward in particular was fantastic, he is a filipino that worked in the adventure area, there was also an elderly gentleman that worked in the kitchen in the mornings that always greeted us with a smile and made a lovely omelette. Overall a lovely stay, thank you. The team working at this resort were all amazing, we dint have a single negative comment and we stayed with you for 10 days.
Stayed 9 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family with kids. Great stuff, Vasily was very helpful. Great kids club, awesome food. Definitely recommend this place.
Stayed 14 nights in Apr 2019
Response from Novotel Team on Feb 29, 2020
We very much appreciate your reveiw regarding your stay at the Novotel Phuket Surin Beach Resort.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Decent family resort that is good for young children. Our toddlers loved the free popsicle service.
Stayed 3 nights in Jan 2020
Response from Novotel Team on Feb 8, 2020
We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really child friendly resort with lovely pool area and slides and well thought out children’s entertainment options. Staff friendly and helpful and a great location so close to the beach.
Stayed 13 nights in Jan 2020
Response from Novotel Team on Feb 8, 2020
We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Cheryl

Disliked: Cleanliness, property conditions & facilities, room comfort
Should have walked out when we saw the lobby...
Like cheesy mini Disneyland. Everything’s aimed at, decorated for and planned around families with lots of little kids. Loud music, bar and kid programs on pool side into the night. Loud construction noise starting at 8 a.m. on other side. Beach across the street is packed. For quiet and nice, small beach, go south to Sunsuri Hotel at Nai Harn Beach.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good for family with small kids. A bit smaller than expected but overall good.
Stayed 6 nights in Jan 2020
Response from Novotel Team on Feb 8, 2020
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Glenn, Sydney NSW

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great for children and a very clean and quiet place to stay.
Stayed 1 night in Jan 2020
Response from Novotel Team on Feb 8, 2020
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Novotel Team on Jan 18, 2020
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one

2/10 Terrible

Verified traveler

Stayed 4 nights in Dec 2019

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun for Families!
The staff was amazing and very accomodating to myself and my family. So much to do for my kids. Non stop fun and the breakfast was excellent. Would definitely recommend this hotel.
Stayed 7 nights in Dec 2019
Response from Novotel Team on Jan 8, 2020
Dear Laurie, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thought there were more resturants. The checkout process was very slow.
Stayed 4 nights in Dec 2019
Response from Novotel Team on Jan 8, 2020
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019
Response from Novotel Team on Jan 8, 2020
Dear Simon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Team

8/10 Good

Claus P

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Many many issues for premium price
Potentially a nice place at a nice beach. + Big rooms + Fantastic food (the Thai selection at least) - overall condition run down, furniture in restaurant about to break down and work out, towels old, a lot of installations broken - there was a broken sewage pipe and the full time of our stay the sewage liquid spilled over the walkway to our room. Smelly like a public toilet - already at 7am all guests reserved the pool beds with towels. At 8am no chance to get a space at the pool anymore. - towels always not enough. Had to go 3 days in a row to the reception and wait for 30 minutes to get towels - restaurant food is great but the service is the slowest I've ever experienced. Get ready to wait 45 minutes for a cheese cake and one hour for dinner - kids cinema is a good idea but movie and sounds was out of sync and nobody cares Overall these are all things I could live with but not at an extremely premium price. It's on the price level of a Singaporean hotel but quality is mean.
Stayed 3 nights in Dec 2019
Response from Novotel Team on Jan 8, 2020
Dear Claus P, Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

8/10 Good

Grant David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Novotel Team on Jan 2, 2020
We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Pretty pretty good
Loved the staff, activities for kids, movie theater, breakfast, and proximity to Surin Beach. We were kindly upgraded to a larger room better suited for our family, and the staff who helped us really cared that we were comfortable. As other reviewers have noted, the resort is aging and showing visible signs of wear and tear. The pool had to be closed for 24 hours to clear up murky colors. Some small construction projects were ongoing. But overall they fulfill their mission of providing great service and a good family atmosphere. Our kids had a great time.
Stayed 3 nights in Dec 2019
Response from Novotel Team on Dec 28, 2019
We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, good kids amenities, nice staff, close to Surin beach
Stayed 4 nights in Dec 2019
Response from Novotel Team on Dec 24, 2019
We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort if you wish to stay in and not go anywhere. Countless activities to keep you busy, especially the kids. Very lively swimming pool area. Food and drinks very expensive.
Stayed 4 nights in Dec 2019
Response from Novotel Team on Dec 24, 2019
We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort and we hope your next visit will be as pleasant as the previous one

8/10 Good

Tsatsral

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
generaly good
Comfortable good for family also good breakfast and close to beach
Stayed 3 nights in Dec 2019
Response from Novotel Team on Dec 28, 2019
Dear Tsatsral, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019
Response from Novotel Team on Dec 24, 2019
We very much appreciate your review regarding your stay at the Novotel Phuket Surin Beach Resort

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Loved the pool area. they should add microwave to the rooms
Stayed 9 nights in Nov 2019
Response from Novotel Team on Dec 7, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

DEVAP, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good entertainment for travellers with kids. Nice location
Stayed 4 nights in Nov 2019
Response from Novotel Team on Nov 30, 2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Novotel Team on Nov 30, 2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have very good activity for kids and the all staff are lovely Thank you very much for making our holiday the best
Stayed 10 nights in Oct 2019
Response from Novotel Team on Oct 31, 2019
Dear Anonymous We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Charlotte, England

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at visiting the hotel. We booked a second time as my boys absolutely loved the facilities. The hotel has changed quite a bit from 2 years ago and was much much more child orientated. The hotel was full of younger children from toddlers to around 6 ish so my boys were amount the oldest 9 and 12 and didn’t use the children’s facilities this time because of the big age gaps. There are activities everywhere and a lot are free but the push/advertised Exciting activities are all charged for and are quite expensive. Things like pop corn for the cinema that was free is now charged for and there are things to buy everywhere which I didn’t like as children will be children and want want want and at a price 4 times more expensive than outside the hotel. Over all we love the hotel but found it a lot more expensive as a while tho time around. We recommend a ground floor pool facing room If your budget allows. It’s so much easier to just walk out and jump in the pool than going down 5 floors and walking a long way with little children. The staff were very friendly and this time there was a band playing some evenings with activities (again paid for) on the other nights.
Stayed 13 nights in Oct 2019
Response from Novotel Team on Oct 31, 2019
Dear Charlotte, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Assaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay, great for children
The hotel is great, many activities for kids. Very helpful staff, every problem we've had was immediately fixed (thank you Dina). Wonderful beautiful quiet beach 3 minutes walk with some shopping stands and local food
Stayed 4 nights in Oct 2019
Response from Novotel Team on Oct 25, 2019
Dear Assaf, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The pool area was nicer than I expected, although the pool water was cloudy and pool condition was poor. (Tiles and surfaces/edges - my nephew scraped his leg along the edge and resulted in quite a nasty cut). The kids really enjoyed the water slide. The gardens were amazingly beautiful. The breakfast was adequate. We really enjoyed the croissants and elephant pancakes. The coffee was terrible. It would have been nice to have more fresh fruit options, but the bread choices were good. The room wasn’t great. The beds were very hard, the lighting had one switch (which I had to climb over the bed to activate), the shower had mould in it. The room was never provided hair conditioner, and only certain things were replaced (not always enough towels and never the soap). The doorbell didn’t work, and housekeeping didn’t arrive some days until quite late (dinner time). The door didn’t self close (very difficult to close at all), and the key access was temperamental. The extra bed was placed in such a way as to render the balcony inaccessible. Very much enjoyed the beach and close proximity. The activities were expensive and not great. We hired bikes and went to bingo (50b to play bingo?). The movie didn’t start on time (20 minutes late) and the sound didn’t work properly. 30b for tiny bag of popcorn? Are you kidding?? The massage was ok, except the VERY LOUD (unscheduled) boxing lesson during the whole massage. Awful.
Stayed 5 nights in Oct 2019
Response from Novotel Team on Oct 17, 2019
Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great pool and slide for the kids. Close to the beach and convinience stores.
Stayed 2 nights in Sep 2019
Response from Novotel Team on Oct 9, 2019
We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
This place is great for families and young children, The location is pretty much central to everywhere. The staff are very friendly and well mannered. Thank you for making our stay a pleasant one.
Stayed 12 nights in Aug 2019
Response from Novotel Team on Oct 9, 2019
Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very good stsff, kids enjoyed a lot, staff very cooperative with great hospitality, breakfast may be more variety and should be suitable for vegetarian, definitely will recommend others
Stayed 4 nights in Sep 2019
Response from Novotel Team on Oct 9, 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to do for families lots of activities for the children to participate in. Close to the beach staff are very helpful and friendly.
Stayed 10 nights in Aug 2019
Response from Novotel Team on Oct 9, 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Sam, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very suitable for family with young children. My kids very enjoy staying there.
Stayed 3 nights in Sep 2019
Response from Novotel Team on Oct 9, 2019
Dear Sam We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort.

8/10 Good

girish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Novotel TEam on Sep 4, 2019
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.