Ratings based on 13 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Calm hotel close to city centerPosted Nov 3, 2013
I enjoyed the hotel although swimming pool area and food would need some improvement
for Everyoneby Timo S from Geneva/Espoo
Standard resort with great locationPosted Mar 10, 2013
Pros: Chef of brreakfast restaurant was superb.
Cons: Views of rooms were below any description by Expedia. Communication was never replied.
Location: Location was close enough beach and Khaolak center.
Expedia.com website promised ocean view from Siam Chalets. I contacted Expedia twice and hotel twice in advance to make sure this is true. No answer from either. No ocean views either even though we were able to move away from a "cellar" room. My plan was to make a study on hi-quality resort. General Manager of Laguna Resort didd not want to meet, nor (s)he replied to my notes. Airport transportation I bought from Expedia was cancelled last minute. No refund possible in realistic way, since there will be more ecpenses than refund for non-US clients.
for Familiesby N Turton
What a find!Posted Jan 20, 2013 on Hotels.com
Can sum the hotel up in one word - WOW - The location is perfect, about 500 metres from the village centre so quiet - All staff were polite and helpful, breakfast was everything any one would want, fruit, bread, eggs cooked to order by a chef behind the counter, Thai breakfast selection was different, nice alternative. Pool area was always clean, never had a problem with 'reserved' sunbeds, but we were not there in peak season, next to a wonderful beach if you want a walk only issue I had was wifi did not log in in the room, mentioned this at reception and next day working fine, so no complaints with that. The grounds and numerous ponds and man made streams running round the hotel gardens were well kept, with workers cleaning rubbish and leaves out at least weekly, qso the gold fish in them were well looked after. Cannot think of anything bad to say about this hotel or staff. Thank you for a wonderful stay
for Couplesby Balders Snrs from Yorkshire UK
great customer servicePosted Nov 27, 2012
Pros: Location of our room
Cons: Amount of beds around swimming pool
Location: Quiet area of town
staff recognised us from our previous visit at check-in. Given complimentary meal - which was superb - plus a chance to meet other repeat guests at a cocktail party - great touch.
for Everyoneby Erik from Sydney NSW, Australia
Pleased famliy visit to Khao Lak!Posted Oct 7, 2012
Pros: The staff, as well as the cooking lessons on offer.
Cons: Music in the restuarant.
Location: Was fine, conveniently close to the town.
Staff were VERY friendly, this made the difference. Rooms are OK, not all things working though. Could do with more activities - kayaking, badminton, volleyball are just 3 simple ideas.
for Familiesby A verified traveler
Modern Thai stylePosted Jul 1, 2012 on Hotels.com
The staff friendly, lacation in good area, the covers was not clean we change it twice, swimming pool nice near the beach, they offer to me to upgrade to oriental villa within 500 THB but it was without wifi, overall the resort was nice.
for Everyoneby john and sarah from leicester england
great locationPosted Apr 12, 2012
Pros: breakfast menu
Cons: had to pay for spa
Location: perfect 200yds from town
friendliest people ever. all spoke reasonable english the location is especially good 200yds to town and right on beach only quibble no room safes, and late checkout cost as much as a night stay even for only 4 hrs (16:00 instead of 12:00)
Recommendedby A verified traveler
Posted Jan 29, 2012 on Hotels.com
Recommendedby A verified traveler from Ontario, Canada
Beautiful Khao LakPosted Dec 5, 2011
Location: Surin Island camping was amazing.
The room was more than expected. A great buffet breakfast and restaurant service. If I could recommend anything, I would improve the language skills at the front desk. Many customers were frustrated trying to communicate. I would return to this beautiful resort :)
Recommendedby A verified traveler
would do it againPosted Nov 24, 2011
good location, nice breakfast, nice rooms, big place, nice pools, good beach access, reasonable food prices, clean rooms, seems to be good for couples and families, plenty quiet