Ratings based on 36 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by Todd from Noosa National Park, Noosa Heads QLD 4567, Australia

Want to be back there already !!

Posted Oct 8, 2012
Pros: Pool Villa. Staff very attentive.
Cons: having to leave
Location: 30 Minutes from Phuket town and Patong - but nice quiet location.
Loved the 3 Bedroom Pool Villa - was very spacious and has everything you need. Would definately recommend staying here. We basically didnt use much of the facilities at the resort as the Villa had everyhting we needed and we had a hire car so ate out at restaurants nearby. I would recommend you have hire car here to get around unless you just want to lie around by the pool - the hotel has a shuttle to layan beach which is nice. Be careful if you go up to the end of the beach near the island as my daughter got stung by a jellyfish. Very good restaurant not far from hotel called Peppers - very good prices and best food.
4 out of 5
for Families
by Melinda from Central Victoria, Aust

A great place to stay for the family

Posted Oct 7, 2012
Pros: The villa, pool and service were all fantastic. The staff were second to none. The restaurant food was excellent.
Cons: Just getting to the stage where the villa needed a "freshen up". Needed a minimart/shop within the complex.
Location: Quiet secure location, tucked away from the bustle. Safe place for the family to relax
We stayed in a three bed villa with our two teenage sons. The villa was spacious, views amazing, pool gorgeous, beds huge (all king), wifi handy, tv programs plentiful, continental breakfasts a good size, delicious coffee machine, daily housekeeping, daily pool towel replacement, all staff from porters to gardeners were very attentive, friendly, timely and respectful. We were treated like royalty everywhere we went within the Outrigger complex. We utilized the Outrigger limo service several times: for trips into Patong, for a day out sightseeing, our trip to Phi Phi Island, for transfers to and from the airport. The vehicle was large & clean, our driver, Bon, was fantastic....he was so much more than a driver. He became a trusted tour manager and friend. He bent over backwards to make arrangements for us and ensured he understood our requirements. We highly recommend this service & this driver.
5 out of 5
for Everyone
by The McMacs from Australia

Bliss awaits you here, couples & families

Posted Oct 3, 2012
Pros: Great spacious accommodation, tranquil setting, fantastic service and facilities and terric food
Cons: Brekkie is a bit expensive but other meals are well priced
Location: Not on beach but easy to get to with free shuttle. Resort us part of privately owned villas so fab amenities yet feel like you have all to yourself
It is the generous space of the villas that gives this accommodation a sense of luxury and indulgence whilst being an incredibly relaxed and family friendly holiday. Staff are welcoming and helpful, the shuttle services to the beach and other resorts make it easy to get around and the Thai meals at Thai bites are some of the nicest meals we have had in Thailand. Their Kung surong is to die for. This was our second visit to outrigger with the family. Our first visit was 15 days and I still didn't want to leave. This was only a 3 day stay and I was so sad to leave. New pool and gym and day beds are a great addition. The apartments in the new area don't appeal to me, don't have the privacy of the villas. Everyone in the pool looks into your room, but the apartments aren't aimed at me and my family. Pool in villas area much quieter and privacy even for two bedroom villas is fantastic. Only downside here is breakfast is quite expensive. Grab shuttle into village and u can grab a cheaper deal. Lunch and dinner however very reasonably priced for this quality of resort. How many sleeps till I can go back........ Too long.
4 out of 5
by A verified traveler

Posted Jul 30, 2012 on Hotels.com
The arrangement of shuttle bus service is not good.
3 out of 5
by Sophie from Sydney NSW, Australia

Beautiful 2 bdrm suite but wouldnt stay here again

Posted Jul 17, 2012
Whilst I cannot fault the 2 bedroom Suite that we stayed in, the resort itself is very isolated and caters to a captive audience. Hiring a car is a must. The pool area is very sterile and hot and if you get too many hot days in a row, the pool becomes unpleasantly warm. Shoes are also a must at the pool area to avoid burnt feet on the mission brown timber flooring. The food in Panash Restaurant in the resort was not only expensive but very bland. Further, the resort wanted 765 baht per person per day for its buffet breakfast including for my 11 year old daughter - a total of 2295 baht per day. As we were so outraged we hired a small auto toyota sedan from Andoman car rental for 1100 baht per day and had breakfast at Bake (about a 5 min drive away) for about 250 baht each per day. Many of the local restaurants will come and pick you up and drop you back for no fee. However, if the restaurant uses a local taxi service the security guards at the resort wont let it in. Finally, as the building in which the suites is located is so far from the main road where local taxis are located, you are forced to use the resort limousine service to travel to the airport at a cost of 1360 baht whereas a local taxi is 600 baht to the airport
4 out of 5
for Personal Event
by Morty

Great if you want to relax

Posted Jul 13, 2012 on Hotels.com
The hotel was apartments with hotel service and feel. Great big rooms with everything you need. The service offering was extensive and great, but it took ages for things to happen. Roomservice was 1hr +. It is a huuuuge estate with all you basically need, but far from any nie beach or city centre. I was there for a wedding, so big group and lot's of fun, but would probably choose something closer to beach and city centre. Probably great fro Family or romatic getaways. I would sum up to say great value for money, but to far out.
4 out of 5
by ixsomerset

Taxi mafia spoil otherwise great Phuket resort

Posted Apr 23, 2012 on Hotels.com
Fantastic spacious 4* luxury villas. Great for families. Resort location is distant from main Phuket town; distance is made worse by local taxi mafia who camp outside resort gate and will lynch any metered taxi that tries to enter the resort. Metered taxi price to the airport should be 550 THB, mafia force you to pay 800 THB, hotel charges 1,300 THB. Avoid the hiked up resort prices by calling local restaurants like the Blak Cat who will pick you up and drop you back for free at any Laguna hotel room. Beach is sufficiently distant that you need a hotel shuttle to take you there. They claim they need 30 minutes notice but it took over 45 mins on one occasion (otherwise generally fairly prompt). Beach is relaxing. If you're looking for nightlife this is not the place for you; if you want a nice spacious 4* condo away from the bustle of Phuket town this is perfect.
5 out of 5
by A verified traveler from Hong Kong

Great value - great location

Posted Apr 17, 2012 on Hotels.com
Great rooms, still very new, excellent service to the room as well.
2 out of 5
by A verified traveler from Melbourne, Australia

Great villa - terrible location

Posted Mar 26, 2012
Great room/villa, but very poor location - very difficult to get anywhere, taxi's (including local taxi's) all seriously overcharge because they know you have no other way to get around - nothing is within walking distance
5 out of 5
by A verified traveler from Singapore

Excellent Getaway

Posted Mar 2, 2012 on Hotels.com
My family and I (6 of us in total) stayed at this great 3 bedroom villa during December 2011. The moment we laid our eyes on the villa, we instantly love it!! It is spacious, clean and it's indeed a home away from home! We have everything we need there. The staff there is very helpful and friendly. They go all way out to make our stay as pleasant as it can get (thanks especially to staff "To" who provided us with so much valuable information as to how to get around and where to go. We truly appreciate it!) The surrounding is very serene and quiet. A perfect place to be if you want to stay away from the crowd. The only disadvantage is that it is a little far from town so we finish all our shopping in town in one day so we need not have to travel downtown again. But to make up for this, the beach in this area is simply perfect. No crowd - just you, the sand and the sea. Perfect!! I would strongly recommend Outrigger to families or anyone who wish to have a quiet but perfect getaway!! Thanks Outrigger for making our holiday such a beautiful one!