City view from property

Reviews of Sino Imperial Design Hotel

3 out of 5
Sino Imperial Design Hotel
51 Phuket Rd., Talad Yai, Muang, Phuket, Phuket

Reviews

8.0

Very Good

Rating 10 - Excellent. 69 out of 206 reviews" "
Rating 8 - Good. 88 out of 206 reviews" "
Rating 6 - Okay. 36 out of 206 reviews" "
Rating 4 - Poor. 10 out of 206 reviews" "
Rating 2 - Terrible. 3 out of 206 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable
Needs some repair. Hose in bathroom leaked the whole time. Close to everything.
Stayed 2 nights in Feb 2020

8/10 Good

Yuth, Bangkok

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location for visitors to the downtown area of Phuket.
Stayed 2 nights in Oct 2019

8/10 Good

BEAM SIK

Liked: Cleanliness
Stayed 2 nights in Jul 2019
Response from Pavana T. on Jul 29, 2019
Dear Value Guest, Greetings from Sino Imperial Phuket. Thank you for your perfect comments. We are so glad to hear that you enjoyed your stay with us and very pleased that our staff made your stay pleasant. We look forward to being of service to you again on your next visit to Phuket the pearl of Andaman Sea. Best Regards, Pavana T.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Keith

Liked: Property conditions & facilities, room comfort
My Vacation
It's was comfortable.
Stayed 1 night in Dec 2018

8/10 Good

supanuch

Liked: Staff & service, property conditions & facilities, room comfort
bad internet wifi
Stayed 1 night in Jul 2018
Response from Pavan T. on Aug 13, 2018
Dear Value Guest, Greetings from Sino House Phuket. We appreciate your Your feedback regarding our internet wifi will be shared with the team to improve and deliver an exceptional customer service. Thank you very much for staying with us and for your commitment to return. We are looking forward to welcome you back soon. Best Regards, Sino Group.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing but goodness
Staff really friendly and helpful they replenished your water and sodas every day at no charge .................. a must..!
Stayed 4 nights in Jul 2018
Response from Pavana T. on Aug 13, 2018
Dear Valued Customer, Warmest greetings from SIno Imperial Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket. You review has been shared with the team to be proud of. and we hope to be able to welcome you back again in the future. Best Regards. Sino Group.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean, and convenient location
Very Clean, and convenient location to go to the port. Staff very friendly, and focus to provide a good service.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Don't recommend
There is no elevator. I was in the 3rd floor and had a heavy luggage. The room was okay, but very dark. Staff okay. Terrible breakfast.
Stayed 2 nights in Jan 2018

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and pleasant hotel
The hotel looks different from photos but does not let it down staff very helpful and friendly .The free breakfast is great everything you want is there also good free water and fizzy drinks in fridge .Good location stayed there twice
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what I expected
The room that was given to us started leaking water from the wall. A second room was provided after the hotel realized the seriousness of the wall. Second room was not well cleaned, there was still trash in the bin. I felt that they did not have time to clean the room as it was given to us. Bugs and flies in the bathroom. Saw a staff that did not wash her hand after using the facilities.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent location and very close to Phuket old town. Many nice and fancy eateries and cafes nearby. Our room faced the side of the road, it got rather noisy with cars or motorbikes driving pass. There is no lift in the hotel, so will have to carry luggage to room.
Stayed 1 night in Oct 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

lou, uk

Liked: Cleanliness, staff & service, room comfort
Nice hotel for the one night stay
Staff were so nice and helpful We were able to check in early which was great after a long flight
Stayed 1 night in Sep 2017

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay in Phuket old town
Location was ideal to walking street and many local landmarks. Breakfast was satisfactory. The room was satisfactory and clean. Only setback no elevator.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here without ear plugs.
1. It looks 15 minutes of running shower water for the shower to even heat up to a decent temperature 2. It was SO noisy. We were in a room facing the street and the window barely closed and sealed and all the noise came through. Had to buy ear plugs to get a half decent sleep. 3. Bed was horrible 4. Toilet stunk and that leaked into the room 5. Paint peeling off walls and some spots looked a bit mouldy 6. Toilet also didn't flush well at all and got clogged 7. This place may have been nice once but now it is horrible. Also ridiculously tacky.
Stayed 3 nights in Aug 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
This is a good budget hotel in a good location if you have to be in Phuket Town. Nice, helpful staff, a good breakfast included in the price and a very clean hotel. The only real downside was that wifi in the room was poor, although there was good wifi in reception.
Stayed 4 nights in Jul 2017

6/10 Okay

Sophie, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean hotel in good spot
Nice enough hotel from the exterior however the rooms were not cleaned sufficiently and the bathroom was horrible with only cold showers and no pressure. The staff were unhelpful and we skipped the breakfast after seeing what it was. It was a good location close to restaurants in Phuket old town.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place
We used this hotel as a stop over for one night as it was close to the boat pier to Koh Yao Yai. We arrived very late and the staff were ready for us, the check in was super fast and they carried our bags up the stairs for us. The room was comfortable, the bed was great and the internet was fast. I'd stay again.

8/10 Good

evon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
I liked the hotel, the service, the staff were very helpful and nice, only thing wi fi is not strong. If any maintenance need, the staff act straight away. I will definitely come back. Thanks to all the staff there. May only need to get stronger wi fi.

8/10 Good

Helen , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
We requested for late check out at 1pm instead of 12noon but the staff is not allowed and moreover wants us to pay additional 300 baht for the extension. The disadvantage of this hotel is no lift. Overall is good.

6/10 Okay

Verified traveler

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the ferry terminal
No issues, only stayed one night then caught ferry to railay beach. Staff were excellent.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very beatufitul, although this hotel located in oldtown phuket which is very quiet

6/10 Okay

Verified traveler

Liked: Staff & service
The hotel does not have a lift!. The room was decent and with all the confort. Breakfast does not have much choice of food. Overall I think it is a good value for money

2/10 Terrible

NuJJiE, bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy and smell bad in my room, 210
The room I stayed was smell so bad. When I opened the door at the first time. I could smell some from bathroom. And this room is near the road, so I could not sleep all night. If I paid for this price via Expedia and would get the room like this. I won't book again. I thought I would get the reasonable price and nice room. The hotel intended to put me in this worst room, coz of the lowest fare. I saw it on paper. There were plenty of rooms at the night I was there. I will not recommend anyone to be here for sure.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
I am happy with my stay at Sino Imperial Hotel. It is conveniently located in the heart of the old Phuket with a short walk to Talang Road a must see old town. I am happy with the room I stay that was provided with free daily two bottled water (for two person) if the room is fro three persons, there would be three free bottled water. There are free daily two packs of instant noodles provided. The rain shower is fun to take a shower. I do not have anything to complain about my stay at this hotel. I will stay again at this hotel.

10/10 Excellent

Thomas, Seattle, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bed in Old Town
Our stay at this hotel was perfect. We had made a reservation for the night previous, but weren't able to make it due to a bout of food poisoning. We had tries to move the date through hotels.com, but were unable to because it had been booked as 'non-refundable.' We showed up the next day, hoping we might be able to leverage a discount since we had already paid for a night we didn't use. They didn't say a word, just checked us right in, honoring our original booking! The room was lovely, free sodas in the fridge, free ramen packets and a tea kettle. The shower was warm and had pressure. The bed was the comfiest we've slept on in Thailand. It was on a raised platform on the floor, but that wasn't an issue. Hotel is in old town, so would be good for sightseeing. We flew out the next day, so we weren't able to explore much. Wish we could have stayed longer.

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

Parvathy

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Maria, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin Imperial Hotel
Helpful and friendly staff. Fantastic free bus trip to town. Will definitely come again. Night Buffett is a must, value for money especially if you like satay well known dish.

8/10 Good

Maria, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My opinion
Staff very helpful and accommodating. Facilities easy access cheap taxi, food cheap and good especially the cafe Many Mango near to hotel. Many Mango cafe clean and lovely relaxing place. Small but nice and cosy. Hotel breakfast several choices of cereal and cooked Asian food, good enough. Do not expect too much if you choose to stay with Sino Imperial. The price of hotel stay is value for money, safe and comfortable.

10/10 Excellent

Twee Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a nice little hotel
The hotel is also close to the pier so there is no need for early pick up (around 8 am) when heading out to the pier

8/10 Good

KHINE KHINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!

10/10 Excellent

Susan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stort stay hotel
Great little hotel in the middle of Phuket Town.Every thing you need is a close walk. Breakfast was very basic but you had choices. Being older the bed on the floor was a little hard to get in and out of, but ok for 1 night.

8/10 Good

TRAPTHY

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Syahirah

Disliked: Room comfort
Not satisfied
Overall it was ok which by the accomodition of the hotel is good. But the terrible and worst part is that the hotel charged RM 25 for a single laundry bag which i guess it will be free on the other hotels as well.

6/10 Okay

dyah

Liked: Cleanliness, room comfort

6/10 Okay

Aaron, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and well kept. Our shower didn't have hot water but it didn't matter because it was so hot outside :)

10/10 Excellent

Antonio, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
Excellent hotel. Will go back there without hesitation. Staff very helpful and breakfast more than correct. Great stay.

8/10 Good

Andrew, Hobart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific spot from which to explore Phuket Town
This is a terrific little hotel right near the historic heart of Phuket Town. It has been given a very up to date makeover, rooms a good size, bed comfortable and all clean. Bathroom is compact and up to the minute in style and function, with a separate shower stall with a lovely rain shower. Complimentary soft drinks in the fridge are a nice touch, and the included breakfast not bad at all. The only slight issue is that they have used cheap, poor quality locks for the rooms and also on the bathroom door. These are starting to wear out and offer little security and will prove to have been a false economy. But the hotel is well recommended.

10/10 Excellent

Fabian Chin Wen, slim river

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
greatness
The receptionist were great help in planning our holiday to be better and more cost effective. They suggested several methods and ways with the pros and cons of each. The location of the hotel is good too. Everything was nearby from sourvenier shops, food stalls, mini markets, and historical sites along with bus route.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice and quiet hotel
It's to far from every things good for stay one or two days maximum

8/10 Good

Ray, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel
Pleasant stay overall, walking distance to shops and market, old town. But there is a DVD shop opposite plays music load most of the day time.

10/10 Excellent

Byron, Hertford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop off, superb value
Fantastic value and a great location for Phuket Old Town. Ask for rooms not facing the street as they are noiser at night. Hotel great at arranging good value taxis to the airport or the ferry port.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, Friendly Staff
This hotel was a great experience with nice staff and very clean room and other areas,

8/10 Good

Alang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just nice
Just nice. But a bit hard to find food places nerest the hotel.

10/10 Excellent

bin, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, good location
Only stayed one night. Nice open common area in the end of the halls. Rooms were clean and really big. Good simple breakfast provided. Situated well near old town and close to restaurants. About 15 minute walk to the buses for the beach. 2km away from the ferry.