Outdoor pool, sun loungers

Reviews of Sugar Palm Grand Hillside

4 out of 5
Sugar Palm Grand Hillside
1 Khoktanod Soi 3, Kata Beach, Karon, Phuket

Reviews

8.4

Very Good

Rating 10 - Excellent. 198 out of 482 reviews" "
Rating 8 - Good. 204 out of 482 reviews" "
Rating 6 - Okay. 48 out of 482 reviews" "
Rating 4 - Poor. 24 out of 482 reviews" "
Rating 2 - Terrible. 8 out of 482 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Castlegar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool access rooms are the bomb! Loved this place.
Stayed 3 nights in Feb 2024

8/10 Good

Vyacheslav

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad in general…
Stayed 13 nights in Jan 2024

10/10 Excellent

CD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful place. High class of elegance and excellent service. I would go back there for my next trip at phuket
Stayed 7 nights in Nov 2023

8/10 Good

Patty

Stayed 4 nights in Nov 2023

10/10 Excellent

Zeqir

Stayed 1 night in Nov 2023

10/10 Excellent

tony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Staff really friendly and helpful .situated only short walk from kata beach and two great bars and restaurants nearby.
Stayed 6 nights in Oct 2023

10/10 Excellent

Philip

Stayed 2 nights in Aug 2023

10/10 Excellent

Anthony

Stayed 3 nights in Aug 2023

10/10 Excellent

Perry

Stayed 6 nights in Jun 2023

8/10 Good

C

Liked: Cleanliness, room comfort
Dated hotel, but still a good stay
We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.
Stayed 4 nights in Apr 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, I stayed here 9 years ago and it's still just as good. Lovely room, pool and gardens, good breakfast and friendly staff.
Stayed 2 nights in Apr 2023
Response from bowwi on Apr 27, 2023
Dear Valued Guest,Thanks you for your support, hope you enjoy holiday.

8/10 Good

PETER MAX

Stayed 8 nights in May 2022
Response from SPGH Team on May 23, 2022
Thank you very much for the ratings. We are hoping to see you again next time.

10/10 Excellent

Scott

Stayed 5 nights in Mar 2022
Response from SPGH Team on May 2, 2022
Dear Mr. Scott, Thank you for the generous score. We are glad that you have enjoyed your stay. We are looking forward to see you on your next visit.

4/10 Poor

Allan

Stayed 7 nights in Feb 2022
Response from SPGH Team on Mar 21, 2022
Dear Valued Guests, Thank you for your feedback. We apologize for not reaching your standard. Best Regards

8/10 Good

Anders

Stayed 2 nights in Dec 2021
Response from SPGH Team on Jan 24, 2022
Thank you very much for your feedback

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.
Stayed 14 nights in Sep 2021
Response from SPGH team on Oct 5, 2021
Dear Mr. Donald, Thank you for your feedback. We have forwarded the issue to the concerned department and we will do our best to improve in this area. Our sincerest gratitude for the ratings you gave us. Best regards,

10/10 Excellent

Deirdre

Stayed 6 nights in Apr 2021
Response from SPGH Team on May 5, 2021
Dear Valued Guests, Thank you for rating us. We are looking forward to welcoming you again on your next visit. Best Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.
Stayed 2 nights in Feb 2021
Response from SPGH Team on Mar 2, 2021
Dear Valued Guests, Thank you for taking the time to share your experience with us. We are grateful for the recommendation. As for the wi-fi, we will see to it that this issue will be dealt with with the concerned department as soon as possible. Best Regards,

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from SPGH Team on Feb 27, 2020
Dear Valued Guests, Thank you for your feedback. All the best to you and your family

8/10 Good

Anthony, Seattle, WA

Traveled with partner
Liked: Cleanliness, staff & service
Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.
Stayed 3 nights in Feb 2020
Response from Julie Romasanta Ferrer- Manager in charge on Feb 8, 2020
Dear Valued Guests, Thank you for sharing your experience. Looking forward to welcoming you again on your next visit. Best Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very friendly. Good location near to beach
Stayed 4 nights in Dec 2019
Response from Julie Romasanta Ferrer - Manager in charge on Jan 17, 2020
Dear Valued Guests, Thank you for your feedback. Looking forward to welcoming you again on your next visit to Thailand and in Phuket.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ordinary stay and experience.
Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.
Stayed 3 nights in Dec 2019
Response from Julie Romasanta Ferrer - Manager in charge on Dec 24, 2019
Dear Valued guests, Kindly accept our sincerest apology for what you have experienced. What was the period of your stay if we may ask? This is to help us of were the staff on duty on that date. Again, we apologize for the inconvenience

8/10 Good

Verified traveler

Disliked: Cleanliness
Quite place , smelly rooms
Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .
Stayed 5 nights in Oct 2019
Response from Julie - Manager in charge on Oct 15, 2019
Dear Valued Guests, Thank you for your feedback. Our sincerest apology for the unpleasant damp smell you have encountered during your stay. Our housekeeping and the concerned department have been informed and will take necessary action on where this smell coming from. Best Regards,

8/10 Good

Pei Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and nice spacious rooms
Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.
Stayed 2 nights in Apr 2019
Response from SPGH Team on Apr 26, 2019
Dear valued guests, Greetings from Sugar Palm Grand Hillside! It was a great opportunity for us to served you. We are glad that you had a pleasant stay with us. Thank you for your review and we are looking forward to welcoming you again on your next visit to Phuket. Best Regards

8/10 Good

duong

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2019
Response from SPGH Team on Feb 16, 2019
Dear Valued Guests, Thank you for choosing our hotel. We are glad you enjoyed your stay. Hoping to welcoming you again on your next visit to Thailand. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the title of my review (a good review)
Great stay. Staff were helpful and friendly, and room was comfortable. Excellent location too, only a few minutes from the main beach, and not too far from Kata Noi for something a little quieter and less crowded.
Stayed 5 nights in Dec 2018
Response from Sugar Palm Grand Hillside Team on Jan 6, 2019
Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! Thank you for sharing your experience. We are glad you enjoyed your stay. Please feel free to contact us again should you need assistance for your next trip to Phuket and in Sugar Palm Grand Hillside.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Reservation Team on Aug 9, 2018
Dear Jill, Thank you for staying with us again. We are hoping to service you again on your next visit to Phuket. Best Regards,

4/10 Poor

Stig

Liked: Cleanliness
Disliked: Room comfort
Not soo good....
IT was sound bad every day..then fix the hotel but i should have a refund for the fixing trouble sound.i was sick too.and Ask for help in the loby. But the loby show us too the doctor by the computer and no help whith CAR..IT was raining too....
Stayed 11 nights in Jul 2018
Response from Reservation Team on Aug 9, 2018
Dear Valued Guests, We apologize for any hiccups you have experience during your stay. It was so happened that all our cars was unavailable but again there were no excuses. We know that we could have done better.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugar Palm Grand Hillside the place to stay
Great place, Great value, totally recommend thay you should stay here, great location on the side of a hill as the hotel name reflects, but no problem.
Stayed 3 nights in May 2018
Response from Julie Romasanta Ferrer - Manager in charge on May 14, 2018
Dear Valued Guests, Thank you for staying with us and your recommendation. We are looking forward to serve you again on your next visit. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Julie on Jan 19, 2018
Dear Valued Guests, Thank you for your feedback. Our best regards to you and your family. On behalf of the management and staff Julie Romasanta Ferrer Manager in charge Front Office/Reservation/Sales & Marketing Department

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
I’ve been numerous times to Thailand in the past 10yrs but had never experienced such bad service and attitude from a hotel. During our 5 nights stay it felt like the staff had no proper training or simply could not care enough to provide a good service. To exemplify, a hotel so-called 4 stars cannot: give to couples a voucher of welcome drink for one; serve cold food at breakfast. The buffet overall was pretty unsatisfying; run out of hot water daily; refuse to supply ice to the room and instead tell you to go buy it in the supermarket; be unhelpful when you need a taxi; advertise its free mini bar that consists of: 1x cola; 1x juice and 1x beer; advertise its sky bar that is only open from 5:30pm to 8pm. IF it opens: in one of the evenings there was no one working there, I called the reception and the excuse was the bad weather, which was not the case, it was a beautiful evening and there were many guests like us just wanting to enjoy the sunset; insist to charge you for a broken drinking glass - which for sure we did not break. Yet, with all the limitations, the most upsetting was the kind of answer to each situation: always a categoric and rude “NO”. Without any of the kindness and sweet hospitality typical of Thailand. Which is a shame because the property itself is nicely designed and the location is really good. But the service was so bad that along our stay we had no desire to even try the swimming pool - whatever, the pool bar was always closed anyway.
Stayed 5 nights in Dec 2017
Response from Julie Romasanta Ferrer Manager in charge Front Of on Jan 9, 2018
Dear Valued Guests, We appreciate and we value every word in your feedback. Our team will look into every points you have said in your comments.From the Management team and senior staffs we are sending you our sincerest apology for what you have experienced. This is not what we are aiming for. Hopefully, it won't stop you visiting us in the near future. Best Regards,

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good breakfast, good service very nice people and safe area
Stayed 1 night in Oct 2017
Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! Thank you for your very encouraging feedback. We are looking forward to welcoming you again on your next visit to Phuket. Please don't hesitate to contact us should you need any assistance. Best Regards, Julie Romasanta Ferrer - Manager in charge

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Thoroughly enjoyed our stay. Nice comfortable room with all the facilities we needed. Good breakfast and helpful friendly staff,
Stayed 3 nights in Oct 2017
Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! Thank you for your ver encouraging feedback. We are looking forward to your next visit. Best Regards, Julie Romasanta Ferrer Manager in Charge

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my 3rd stay. With Sugar Oalm Grand Hillside. . I was given complimentary breakfast and drinks at the lounge for being a returned guest. It was truly a pleasant surprise.. Thank you for making my stay warm and memorable
Stayed 2 nights in Sep 2017
Dear Ms. Jill, Thank you for your ver encouraging feedback. Please do contact us again should you need assistance on your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and not noisy!
Great staff and very comfortable bed. Good location but not loud. I recommend staying here!
Stayed 3 nights in Aug 2017

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Young and friendly staff, great service.
Sugar Hill Palm offers a very good quality room service, the morning breakfast buffet is very good... with the best Guava juice I've ever tasted! The very young staff is friendly and reliable, the resort is in a central place of the town, great stay.
Stayed 2 nights in Aug 2017

10/10 Excellent

Steph, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel. I wound stay here again.
Great location, walking distance to shops, food and the beach. Service was perfect. Staff were very helpful with directions, & were very friendly during our stay.
Stayed 5 nights in May 2017
Response from Julie on Jun 23, 2017
Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! Thank you for choosing our hotel. Your feedback is highly valued. We are looking forward to welcoming you again on your next visit. Best Regards, Julie Romasanta Ferrer Manager in charge Front Office/ Sales & Marketing Department

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
overpriced - well below average
Room had a leaky air conditioner which would deposit small amounts of water on the floor. After it rained outside random puddles appeared in the room. Towels weren't replaced even after 3 days use. Room was tidy bed was ok to sleep on. However shower screen had what appeared to be years of hard water stains and questionable mould growth on ceiling of bathroom, grout and silicon was a very suspicious off white almost yellow colour. Bathroom was so small I had to go outside to change my mind let alone change clothes. Check in staff super friendly and efficient. Elevators stunk of what I would describe as wet dog smell and it was so overpowering I thought I would be sick. Room cost was about 2,600 baht but I would suggest that a price closer to 500-800 baht would have been fair.
Response from Julie on Jun 23, 2017
Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! We greatly valued your feedback. Your comment about front office staffs are much appreciated. Please accept our sincerest apology for the flaws you have encountered during your stay in Sugar Palm Grand Hillside. We will certainly addressed all the issues as soon as possible. Best Regards, Julie Romasanta Ferrer Manager in charge Front Office/Sales & Marketing Department

4/10 Poor

Diane , New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Amenities and unhelpful staff.
Just got back and was there Jan 4th -8th Peak Season Fitness Centre/Gym/Sauna/Steam room Not available (apparently under construction) Pool Bar was also closed! Uhnhelpful staff. Would not stay again. Would not recommend to anyone. Plenty other hotels in same area.

6/10 Okay

Jaemin

Liked: Cleanliness
Disliked: Room comfort
Quite average. Maybe my expectation was a bit high.

8/10 Good

Teruyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pitty that my next door (neighbour) could see clearly my balcony, it measns that I could not take a bath during my stay.... disappointing

6/10 Okay

Sue, Australia

Liked: Staff & service
Good value for money
This is the third time we have stayed at this hotel. It is in a great location for the beach and entertainment. However, although it is not an old hotel, it is starting to look tired. Needs a facelift. Marks on walls, showers and mirrors not cleaned the best. We had a pool access on the third floor which was great. Breakfast is good. The road up to the hotel is awful now. Once with shops and tailors, is now derelict. Not a good introduction to the hotel. The staff are very friendly and obliging.

8/10 Good

Turker, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and the easy access to all attraction areas and family friendly accommodation. One thing about the room some of the tovels were teared. Need to change.

8/10 Good

Julian, Singapore

Liked: Cleanliness, room comfort
not bad
overall is not bad, but housekeeping staff forgot to fill in new drinking water and insisted she did

10/10 Excellent

Mark & Olga, Geelong, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff & views, good location, great value
We spent 5 nights at this gem of a hotel. We really could not fault it. Staff went out of their way to assist with requests, in particular Paul and Pear. It was close to shops and restaurants, a few minutes walk to the beach, really quiet at night, and very clean and comfortable. Highly recommended.

8/10 Good

Ang

Liked: Cleanliness, property conditions & facilities, room comfort
Happy stay
Desk counter Mr Paul is helpful and friendly. Room clean and comfort .convenient location ,short distance to seaside

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good but not perfect hotel
We enjoyed our stay here, though the hotel wasn't perfect. The room was big, Wi-Fi was strong and breakfast was good but the room was a bit dirty when we got there. The view was nice with a partial view of the sea. TV reception was bad, and when we asked them to fix it, they tried but failed. Oh well. Overall, we would stay here again when in Kata Beach, just hope they fix the problems.

8/10 Good

EBIE

Liked: Staff & service, property conditions & facilities

10/10 Excellent

jo.yang, nanjing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind staff, nice service
I hurt my leg on the first day, can bare walk, staffs here are very kind and happy to help me, made me feel very safe here. Thanks to them. The room is big, with balcony, nice experience staying here!
Nook

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort