Reception

Reviews of The Chilli Patong Beach Hotel

3.5 out of 5
The Chilli Patong Beach Hotel
Rat U-Thit 200 Pee Road, Patong, Kathu,, 141/44, Patong, Phuket Province

Reviews

4.8
Rating 10 - Excellent. 4 out of 45 reviews" "
Rating 8 - Good. 5 out of 45 reviews" "
Rating 6 - Okay. 11 out of 45 reviews" "
Rating 4 - Poor. 8 out of 45 reviews" "
Rating 2 - Terrible. 17 out of 45 reviews" "

5.4/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dylan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well they say you get what you pay for and in this case I overpaid. Watch out for the elevator and all the hidden fees they might try to make you pay. Was definitely an experience but it’s doable if you just need a place to sleep but kinda takes away from the vacation having to deal with it.

8/10 Good

Marcus

Traveled with group
Liked: Staff & service
If all you want is a bed and shower it’s ok but don’t expect a hot shower there’s no hot water
Stayed 1 night in Feb 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
It is a very nice stay at this property. A good location as it is accessable to all your needs. The room has a nice setup and amenities as expected. Services are all superb with very attentive and warm service from all. I can say that this hotel has the best quality for such a minimal cost that I have come across. A wonderful experience indeed and I highly recommend friends to come.
Stayed 2 nights in Nov 2019
Response from Team OYO on Feb 24, 2020
Thank you so much for the wonderful rating, Gary! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Team OYO

2/10 Terrible

Erminio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020
Response from Team OYO on Feb 21, 2020
Hi, Erminio! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Team OYO

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room 401 air conditioner is broke. Spits out ice and doesn’t cool the room. If on too long like over night when you are trying to sleep, makes horrible noise
Stayed 2 nights in Jan 2020
Response from Team OYO on Jan 22, 2020
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Team OYO

2/10 Terrible

Gordon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
Stay somewhere else if you can there's hundreds of hotels in the Phuket area. It's old and rundown. The bed was hard as a rock and it's a very noisy party Hotel. Unless you want to party all night and sleep all day. Wish I had some photos.
Stayed 2 nights in Jan 2020
Response from Team OYO on Jan 8, 2020
Hi, Gordon! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Team OYO

2/10 Terrible

Bellamy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again. Joke of a place. Hostel material.
Terrible. Paid for 9 nights, left after 2 nights. Hostel quality advertised as 4 star. NEVER AGAIN. Seriously, do not waste your money. No refunds so lost a good chunk of change walking away from a 9 night booking after 2 nights then having to pay for anothee hotel. English breakfast?? What a joke! Whole place is a joke. Pool is a plunge pool, not big enough to splash around and if there were 5 people in there it'd be crowded. Worst place ever. Location is only positive about this place, but I wouldn't book based on the location. So many better places around.
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly. Excellent for budget accommodation. Clean and tidy. Toiet blocked and was moved ASAP to a bigger room.
Stayed 12 nights in Feb 2019

2/10 Terrible

terry, sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
Ants in the bed, shower drain blocked so bathroom turned into a small pool, staff were just so rude and couldn’t care. I couldn’t even book a mini bus from the girls at front desk. I actually went back to my previous hotel ( Yorkshire) where they were wonderful & helped me. This place is a run down dump and I would not stay here.
Stayed 1 night in Jan 2018
Response from jub on Feb 9, 2018
Dear Guest, Thanks for your feedback.Your comment is valuable to us. We are sorry to know that you had unpleasant experience during your stay. We will take your comment seriously and adjust our service to make it Better.

6/10 Okay

Anthony, washington dc

Liked: Cleanliness
Disliked: Property conditions & facilities
Very average
Hotel is not in the best condition. Lot's of noise from the street and no elevator even if we were on 5th floor
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy here!!
It just right for everything. Location is in center but you have to walk a lillte inside the alley. That make it quite at night. Hotel is small but staff very helpful. Room are clean and comfort. Just what we paid for. At first, we was worry because of the previous comment but after stayed we think hotel is fine and standard. Don't know why they receive negative comments. For us? We love it!
Stayed 1 night in Dec 2017

10/10 Excellent

Nick, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The most i impressed was the hotel staff, so friendly and very helpful. The hotel itself is located in the center of Patong which are convenience to reach the beach and also the shopping mall.

2/10 Terrible

ash, b

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This was described as a 4 star hotel. It was nothing more than a dodgy guest house. I also had money stolen from my room by the staff. The room was dirty and the bathroom light didn't work. It was truly a disgusting experience staying here!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disaster
dirty rooms, no atttention from front desk, pictures in the expedia and rooms are not same. l never seen some thing like this.

4/10 Poor

Oren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A HOSTEL disguised as 4 star
This is by all means a HOSTEL.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, attractive price, nice service

6/10 Okay

Andres, Sweden

Liked: Cleanliness
Disliked: Property conditions & facilities
There is no pool or free wifi in the rooms
The jotel was ok. But they dont have a swimingpool as its says on hotels.com website. Its just a jacuzzy that nobody uses. The internet in the rooms didnt work. Whe we complained for the pool and the internet you get bad excuses.

6/10 Okay

Angela, Australia

great hotel for people on a budget
This hotel is in a great location. Close to everything. Neat clean rooms. The manager is very friendly and helpful. Breakfast is good. We booked for 8 nights but only stayed for one. I had my 12 year old grandaughter with me and she really wanted to stay some where that had a big pool. The pool at the Chilli Salza is more like a large spa and under cover. I certainly would recommend this hotel to any one that is looking for a hotel just to sleep at. The value for money is excellent. I would have stayed for the 8 days if I didnt have a child with me.

4/10 Poor

mu, jkt

Disliked: Cleanliness, property conditions & facilities, room comfort
chili salza patong
Location is great near jungceylon mall and bangla.room is just ok for budget.no lift so we must carry all the stuff upstairs to 5 floor.ac not so cold

4/10 Poor

Neil, Cumbria

Disliked: Cleanliness, property conditions & facilities
Very friendly receptionist
We stayed in the cheaper older block of the hotel and the room wasn't great a little dirty but everything worked and the sheets were clean at least. There was 2 guys that work in the reception area, one in particular the one there most of the time couldn't of been more friendly. That and being able to cool off in very small pool made the state of room not seem as much of a issue once you had got used to it.

2/10 Terrible

Jeff, NC, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smells really really bad
The hotel is out of the way, and cab drivers have a hard time finding it. Even the Tuk Tuks!!! So print out a map, because if you try and call the hotel for help, good luck getting an answer on the phone. Once we found on the side of a dirty street, we had to climb up 3 flghts of stairs to our room. The smell in the room is over powering! It smells like sewer! I have traveled to many different countries, including Iraq, Hati, and Afghanistan due to my line of work, so I have learned to make the best of a situation. However I could not get over the smell in the room. After talking to other guest, this is a universal problem at the hotel.

6/10 Okay

Niche

Liked: Cleanliness, room comfort
Good Comfortable stay
We stayed for 3 days at Superior room. Room was comfortable and nice. Had a refrigerator too. There wasn't a hot water kettle, but the staff provided us with one when we asked for. There is a laundry just opposite the hotel, which washed and ironed our clothes for 50 bath per kg. Location is good & convenient walk from all attractions.

8/10 Good

Alaida

Liked: Cleanliness, staff & service, room comfort
Great location, value for money clean rooms
Pros: Good location within 5 min walking distance to Bangla, Jungceylon and beach. Decent clean rooms for the price paid considering it's peak season. Rooms are good size as well. I had room on the 5th floor so got a scenic mountain view. No insects or cockroaches, which is very important to me. Cons: No elevator, so if you have problem with stairs, ask for rooms on lower floor. Not quite used to the hard mattress. Pool is not quite a pool as other reviewers mentioned. But no issue considering the price.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has no sign
When I arrived at the hotel the driver dropped me off a block from the hotel and I asked two tourist if they know where the hotel was and they looked at my paper and said that they had reserved a room there through a website and now the hotel says there is no room for them and it is the fault of the site itself. I found the hotel and fortunately I did get my room. Here room service is not daily and the toilet smell like street gutters I would not recommend it

2/10 Terrible

Ainz

Disliked: Cleanliness, staff & service, room comfort
Dont book this hotel
Its dirty, the staff unfriendly,and the mist shocking thing they charge 500 bath if you bring some body in your room. I ll never gonna book this hotel. There are many places on the same prices or just a 500 bath expensive. On my opinion either they change their policies or not even go there...

6/10 Okay

Thailand Rookie

Liked: Cleanliness
Chilli Salza Hotel - Panong Beach Area
Relatively easy to find if someone points you in the area. Staff is friendly. Easy access to Panong beach and bars. Cleanliness meets expectations, free Wi-Fi but it did not work in the room during the stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugly
The images pretend a nice and clean hotel. But unluckily we experienced the opposite. The AC was loud and there was a very unpleasant smell in the room. After 2 nights we decided to cancell the last night which turned out to be a wise idea!

10/10 Excellent

Adheyka, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
I had a very good experience when I was in Phuket. Me and my bf stayed in this hotel for 4 days 3 nights throughout our days there. The hotel service was good, I love the staff name Mos. He is very friendly, caring, helpful, and is willing to share things about Phuket. We get alot of information and help from him. I can't deny that I really miss Phuket, and those late night chitchat session together.

2/10 Terrible

Yhan, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good only if you care about location
I only recommend you stay at this hotel if you care about location. It is very central to the city. If you care about anything else then dont stay here. The listing does not state that there are 3 other buildings in the hotel other than the new building shown in the listing. These other three buildings are a lot older and have no modern facilities

6/10 Okay

Magnus

Liked: Staff & service
Disliked: Property conditions & facilities
Trevlig personal hotellet var sådär
Stayed 21 nights in Dec 2022

2/10 Terrible

Louis

Stayed 1 night in Nov 2022

2/10 Terrible

プリンス, 神奈川県

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
写真とは、かなりかけ離れている。
ホテルの表も裏も眺望か全く悪い。場所的には、いい立地にあるが、ホテルのイメージが暗く 隣にはロイヤルパラダイス ホテルが有ります。朝食はパンと卵焼きしかありません。サラダ、おかずは一切なし。かなりのホテルを利用して来ましたが一番最低!エレベーターもなし、四つ星には程遠いです。三ツ星の下位の評価
Stayed 2 nights in Jan 2018
Response from jub on Feb 9, 2018
Dear guest. We are happy that you are have a great experience while you staying with us. For the comment we will adjust our service to

6/10 Okay

andreas

Hotel nära allt
Fick en stenhård säng och mögel i badrummet. Annars var det nära till allt. Man får vad man betalar för.
Stayed 4 nights in Dec 2017

2/10 Terrible

karima, s

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuyez cet hôtel!!
Sale, personnel odieux, chambre avec odeur d'humidité, pas entretenu. Séjour annulé à la vue des prestations qui ne correspondent nullement à la réalité. Les chambres donnent sur un depotoir ou une déchetterie, un cauchemar d'avoir choisi cet hôtel..
Response from Summer Dh. on Mar 24, 2017
Dear guest, We are sorry that you have unhappy experience with our property, I have personally investigate your case and found out that you have been upset in general because you don't want to pay extra for guest bringin. We are sorry but we of remember you have sent to us email before arrivel that you will bring someone from outside and how much we will charge. We reply to you that there will be a charge and you are agree to paid for extra person. However, when you arrive you try to negotiate and make our manage r to give you free for the extra person. You also mention that you are hotel manager which We assume you do know how much bad comment will effect our reputation. This is unfair and sad. The room we gave to you is nice and clean. And you are not even come to our reception to inform if you think the room is not clean. This is surprise us. We did not know what is your real intentions for this case but we will try our best to please you and give you the best service. Please be so kind to inform our reception what we can do to make you happier.

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bon photographe
Nous avons regarder les photos lendroit avait l'aire très bien mais dison qu'ils ont un très bon photographe

4/10 Poor

A-P, Imatra

Disliked: Staff & service, property conditions & facilities, room comfort
Paikka oli hyvä
Kiinalaisten pitämä allas osasto olematon,perushotelli , tähtiä liikaa mielestäni kaksi riittää.

8/10 Good

Jean michel, Québec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien situé mais pas de piscine
Belle hotel très bien situé près de la plage et des bars. Bien isolé contre les bruits extérieurs. Les points négatifs wifi très faibles et inefficaces aucune piscines fonctionnel contrairement a ce qui était indiqué

4/10 Poor

Natalya, Москва

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend!!
Hotel not like the pictures. It's old.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eivät löytäneet varaustamme vaikka kaikki oli kunnossa. Vasta soitettuani asiakaspalveluun saatiin homma jotenkin eteenpäin. Likainen ja erittäin huonokuntoinen hotelli. Korkeintaan yksinmatkustaville joka ei paljon tasoa vaadi.

6/10 Okay

vehniki, alavus

Liked: Cleanliness, room comfort
Disliked: Staff & service
loistava sijainti
Hotellihuone, superior oli ihan hyvä. Hotellin henkilö kunta ei ollut kovin ystävällistä lukuunottamatta siivoojia jotka olivaat ainuita jotka tervehtivät. Suurena miinuksena hissin puuttuminen, ylimään kerrokseen oli noin 70 rappusta. Aamiainen ei ollut hyvä, aina samanlainen joka aamu. Hotellin sijainti oli erinomainen. Kaikki palvelut, kauppa , hieronnat, skoottereiden vuokraus, pesula ja apteekki ihan nurkilla. Bangla kadulle n. 200 m. En mene ensi vuonna samaan hotelliin, mutta lähistölle kuitenkin.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
GAR
Bra beliggenhet. Er stille og rolig om natta. Badet lukter litt mugg og rommene trenger litt oppussing. Betjeningen er bra med smilende mensker. Helt greit for dere som ikke har høye krav.

6/10 Okay

Malin, Norway

Liked: Cleanliness, staff & service
Ok and great location.
The Chili is split in two; one new part and one old. So your room may not be like in the pictures (the pictures is from the new part of the hotel). We stayed at the old part of the hotel and it was ok. Don't expect Hilton,but I think the new part of the hotel looks way better than the old. Our room was clean,it had cable tv, an uncomfortble bed,a safe and a small balcony. Didn't see the pool,so that may be in the new part. The location is great.10 minutes walk to the beach and 5 to Bangla road. Still,the hotel lives in a quiet street. If you're arriving with taxi, tell the driver that it is close to The Royal Paradise Hotel. It's quite hard to find The Chili,our driver couldn't find it,eventough we had the adress.

2/10 Terrible

chwistophe, paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A choisir seulement si vous êtes de passage
Le gros a l'accueil était très désagréable, chambre moyennement propres et pas éclairée, pas d'eau chaude. Logez ici uniquement si vous êtes en transit.

2/10 Terrible

Uamuam

Disliked: Cleanliness, staff & service, room comfort
Wenn Fotos täuschen können...
Ich habe hier 5 Übernachtungen gebucht. Als ich dann im Hotel ankam (gegen 1Uhr in der Früh) sagte der Herr am Empfang, dass ich keine Reservation habe. Wir haben dann ca. 10 Minuten diskutiert bis er dann schlussendlich seine Liste hervornahm. Leider musste ich gleich am ersten Tag/Nacht in ein anderes Hotel, da irgendwas mit der Elektrizität nicht stimmte. Als ich dann am nächsten Tag das Zimmer beziehen wollte, konnte ich ca. 5 Stunden warten. Anschliessend gab der "Manager" mir einige Zimmerschlüssel in die Hand, welche entweder bereits besetzt oder noch gar nicht aufgeräumt waren. Das Zimmer, welches ich dann schlussendlich bekam, hat nach Rauch gestunken. Habe am gleichen Tag dann ein anderes Hotel gebucht. Das Einzig gute war die Lage. Die Fotos hier im Internet stimmen der Realität nicht überein!!!