Ratings based on 10 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby excellant from new york
AlomranPosted Sep 19, 2013
Good location , clean room, Great staff,I like the location
Let down by poor front desk servicePosted Jan 17, 2013 on Hotels.com
Clean and good sized room, however the service provided by front desk staff left me feeling unwelcome and frustrated. Not pleasant or friendly service at all. Security guards and porter very pleasant and friendly, however. In addition, I was shocked to find out that they wanted to charge me 200 baht for the loss of my room card. They also did not have any replacement cards available! I have never experienced this before in any other hotel I have stayed in. At the very least, they should have informed me up front about the fee when I checked in rather than spring this surprise on me.
for Everyoneby A verified traveler
Didn't like the stay at allPosted Jan 8, 2013
Room wasn't the cleanest, our air conditioner broke and they made me and my partner sit in the lobby for 2 hrs why they tried to fix it meanwhile when this took place my partner was very very ill with food positioning witch they where aware of , but it didn't seam to bother the staff member. In the end I realised they made me sit there because they only had luxury suites available. I got one in the end but still it was very unfair and I wasn't happy at all.
Jan 17, 2013 by Panarat
Dear Sir, Thank you for your comment. We would like to apologize for all the things that happening to you. During High season, all hotels in Patong are always full occupancy. Our hotel is also the same, so if problem such as air condition breakage happening accidentally, we need to ask for your patience to wait for a while to let us solve the problem. However,to find the best possible solution for you, we upgraded room to the highest room category that we rarely have, and hope that you feel better. We hope that you will understand our necessity. Thank you for your comment and time to share with us. We will share your comment to our team and will improve for a better stay as soon as possible. Best Regards, Panarat Prangchaives ( OTA Executive)
for Familiesby Valleyteacher
Nice Facility; Cheap Owner!Posted Jan 1, 2013 on Hotels.com
When we arrived on Christmas Day, the lady at the front desk was arguing with a guest and he left rather disappointed. I was surprised as the reviews on this property were mostly good. Despite the fact that the hotel description says they have "complimentary breakfast and internet" and speaking with the owner, they refused to honor their Hotels.com description. He refused breakfast and only gave us 1 internet code for 1 device even though we had 2 phones and 2 laptops. I also asked for a second room key for the 2nd person staying in the room; again the owner refused. I think he was worried about us leaving the A/C on while not in the room. The room also had a laminated price list of room items such as: corkscrews, slippers, towels, etc. which I found rather tacky. Was he thinking I was going to steal his corkscrew? Although it is a beautiful property with a roof-top pool and is centrally located, the owner obsession to be overly cost conscious overshadowed the stay. He seemed overtly interested in making a buck than making customers happy. We will not stay her again!
for Studentsby Kesara from Los Angeles, CA, USA
BeautifulPosted Apr 11, 2012
Pros: The location (1 min away from Bangla), the staff, the food (especially the amazing breakfast)
Cons: You can't bring guests in to your room. There is a 800 Baht charge per guest.
Location: 1 minute away from all the fun yet far enough to be quiet and secluded
This hotel is a bit on the pricey side for a shoestring traveler but offers amazing amenities including 2 pools (one on the rooftop overlooking Patong and another by the lobby). The hotel decor is brand new and very stylish/modern. If you're looking for a great getaway, this should be the place.
for Couplesby A verified traveler
High season holsPosted Jan 29, 2012
Hotel rooms were clean and kept so by a busy staff, took a while before the staff were as friendly. There were a lot of mid europeans ther as it had its own rep for them. great place for easy access to the Bangla road and shops the beach was only 10 mins walk. Overall not bad!
Recommendedby A verified traveler from Miami
Great locationPosted Nov 1, 2011 on Hotels.com
Had no issues. Hotel was nice for what it is. Fairly new and modern. Great locaton. Rooms were nice and clean. Shower was new and modern but had to play with hot water temp valve. It was either to hot or to cold. Had no issues with noise. They charge for internent. Breakfast was average at best. Overall, would stay again but wouldnt be my 1st choice.
Not Recommendedby A verified traveler from miami florida
so, so, !Posted Oct 29, 2011 on Hotels.com
very cold staff and very loud location , okay breakfast!
for Otherby A verified traveler from Australia
Good location but not a fantastic area arround hotelPosted Oct 14, 2011
Stayed in the new section of this hotel in one of the suites very good for the price. Close to shopping and bangla rd but not noisy Place is a bit hard to spot as its down a smalish alley, its pretty new many thais dont know where it is... (its not hard to find once you notice the small signs on the restorant out front. Staff are friendly and helpful. Just be warned good hotel and location to everything but its down a dodgy looking lane (no worse than most, never felt scared etc)
Recommendedby A verified traveler from spore
the lantern hotelPosted Aug 28, 2011 on Hotels.com
Location is good,very short walking distance to shopping centre and beach. Staffs were quite nice. Hotel is neat and classic,nothing too fancy. Tip top n clean. However,if flood occurs,u need a boat. Lol. Went ter from 23rd to 25th and heavy rain causes flood. I need to carry my luggage and practically walk thru thigh-high flood to jungceylon in order to get unto car to airport. But it was an experience,but overall was good. Looking forward to my next trip but not during monsoon period.