Ratings based on 33 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.1 Hotel condition
They paid and stayed.
for Everyoneby kipperFlipper from Cromer,Norfolk,UK
Great location for a hotel.Posted Jan 8, 2014
Pros: Staff were very friendly and accommodating. Location right near beach great plus own swimming pool was excellent. Hotel Spa 1st class for massages.
Cons: The corridors to rooms, stairwells and general areas could do with a facelift. Bar in lobby was dirty in full view. Should have free wifi in rooms.
Location: The beach was fantastic and the hotel is right near the Market and other Resturant/bars.
On arrival it didn't start very good. After traveling all day and arriving late, we got told we had to pay £65 each to attend the compulsory New Year's Eve gala the next evening. We already had plans and didn't want to attend but was told we had to pay. After discussing this with the reception staff followed by the duty manager, it was to be confirmed the next day. Eventually we didn't have to pay but it was a painful and unnecessary exercise. We did meet other guests who where in a similar situation and did pay without attending. Be patient and be careful with this. With finally getting to our room and very tired, we were so disappointed at the very dirty bed sheets. They were so gross it was freighting that firstly they were not checked but also that someone could leave a bed in that gross state. I called reception who sent a cleaner in 2 mins but I requested the manager to come also see the state of the room. General cleanliness was very poor and dust and crime everywhere. We got to sleep eventually and mentioned again to the day manger in the morning and that day the room was cleaned right up. After the initial shock of the first night all was fine and the room comfort was good and the bed very comfortable. The room staff where good and rooms cleaned well each day. Good bathroom and shower plus balcony was great. Shame no free wifi in the room considering most modern hotels do it as standard.
for Familiesby A verified traveler
room issuesPosted Jan 5, 2014
the air conditioner didn't work as expected. The shower swap hot and cold water without touching it.
Recommendedby Brian from Brooklyn
Tourist Neighborhood , Run downPosted Oct 12, 2013 on Hotels.com
Hotel layout is rundown & feels seedy. Location is in the middle to aggressive tourist shops & across the street from a so-so beach. I booked the rest of my hotel in a more relaxing area.
by Dan from Hobart, Tas
Very dated and unclean. Pool tiles has no grout :(Posted Sep 30, 2013
Pros: Close to beach, friendly staff
Cons: Overall maintenance. Air conditioning updated. Improved cleanliness. Resort needs to get into the modern age quickly.
Location: Red onion restaurant is a must to eat at. Approx' 2 km walk onto main street of Karon. Beach is 2 min walk. Great massage places to the left.
Disappointing compared to photo's on here. Very dated, unclean and overall uncomfortable. The pool has no grout in tiles so be prepared for sliced toes and knees. Which occurred daily to all travelers!!! Shower was hot, cold, hot, cold. Not a biggy as room most of time was a sauna and the cold water was a relief. We chose not to eat at the restaurant as many occasions, walking past the kitchen, the smell would knock you off your feet. Linen was not changed often. Bed would be gritty when getting in; or moldy sheets if they were replaced.
by A verified traveler
MsPosted Aug 7, 2013
We booked 3 rooms for executives; however I was informed that the hotel is not impressive and location is not good alos.
for Everyoneby A verified traveler
Great StayPosted Jul 21, 2013
Beautiful people, loved our stay! thank you great pool, upgrade to pool room would be suggested Breakfast was great House keeping was great Great location In regards to negative feedback, Bathroom was not fantastic.
for Getaway With Friendsby charlie
Posted Jul 14, 2013 on Hotels.com
for Couplesby Batman from India
Great Location . Good Clean Rooms But datedPosted Jul 12, 2013 on Hotels.com
This is a good 4 * resort at a great Beach "KARON" which is very exclusive and clean beach, its got great sand and is a pleasure to bathe. The hotel though is clean but needs renovation and innovation which is a very business of phuket resorts.. it is located near the beach and a good selection of street food stalls. A must area if you dont want the buzz and buzzing of PATONG beach
for Everyoneby Cesar from London, UK
I want to learn RussianPosted May 20, 2013
Pros: Location and friendlyness of staff
Cons: Could not get my ham and cheese omellete in the mornings as I was getting to the restaurant before the chef
Location: Absolutely fantastic, two minutes walk to the beach,two minutes to the bazaar market, ten minutes walk to the entertaining nightllfe etc
Stayed for 9 nights had a terrific time stay, thoroughly enjoyed the banter with the staff,although the language barrier was a problem at times,too few speak reasonable english. Location of hotel is fantastic and the overall stay was great. One little draw back was the amount of our former friends from the former Soviet Union that were staying there.I would say that 80/90% were russian. Big plus I love russian girls. Might have to go back after the monsoon.
for Familiesby kathy from Newcstle Aus
GreaLocatinPosted May 17, 2013 on Hotels.com
This was my second visit to Phuket so we wanted to stay in a different hotel to the last visit. was very happy with the staff, they were very helpful