Ratings based on 136 Verified Reviews
They paid and stayed. We double-checked.
2.8 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.3 Hotel condition
They paid and stayed.
by A verified travelerfrom New Orleans
Stay awayPosted Apr 15, 2015
Pros: The free transfer to and from airport
Location: Close to airport so you can leave asap
The room was cramp with a moldy smell and thin walls.
by A verified traveler
Posted Apr 6, 2015
in the nowhere land, airport shuttle needed an hour to come, food also an hour and bad taste, bed not really nice - there are other opportunities to spend a night if you arrive or leave Trinidad
by A verified travelerfrom Cleveland, Ohio
No, Don't go!Posted Mar 31, 2015
Room was Filthy! I was afraid to take a shower for fear of coming out dirtier. Slept fully clothed. Attendant tried to freshen the room by spraying a seemingly entire bottle of Lysol spray which almost choked me out since there was no window for ventilation in my first floor room. Air conditioning controlled at front desk by attendant so make sure you watch them turn it on before you walk away or they may forget and you'll be walking back again. Terrible conditions and service. Glad it was only for a few hours before my flight home when I came back from relaxing in Tobago after Carnival.
by A verified travelerfrom new York
Not pleased with this hotel at allPosted Mar 14, 2015
My experience at this hotel was not so great . The man during the day that checked me in was really nice. I check in my room relaxed for a bit. I had a friend coming over to help me pack my stuff. I forgot to To SAY NO VISITORS ALLOWED. SO YOUR PAYING FOR YOUR ROOM AND NO VISITORS. Very rude and wouldn't let me finish talking but hung up. The man during night shift was awful poor customer. Really needs to learn how to talk to guests nicely.
by A verified travelerfrom Sydney
Posted Mar 7, 2015
Location was confusing to get to. The room was not secure. The male receptionist even entered my room as somehow he was unaware that there was an occupant in that room (although I had only checked in a couple of hrs earlier)! At one point, my swipe key didn't work + it had to be re-scanned or re-entered into the system. Was incredibly overpriced (USD120 per night) even for Carnival season. The only upside to staying here was yes, it is 5mins from airport. And they also generously allowed me to reschedule my booking when I missed my original check-in, due to a missed international connection.
by A verified traveler
Awful experiencePosted Mar 5, 2015
Pros: Front desk staff tried very hard to accommodate clients.
Cons: Renovate rooms. Staff did the best they could to clean a room that was absolutely disgusting. Worst accommodations I have ever stayed at.
Location: Close to airport. Transportation from hotel to airport not great.
Room was absolutely horrible. Worst hotel experience ever. Staff at hotel were fantastic but room can only be described as absolutely horrible. Only hotel where I covered my feet with plastic bags to walk on floors & in shower. Bed linen was clean. Front staff were trying very hard to handle complaints (lobby was 4-5 deep with unhappy clients). Management has to be extremely poor or non existent. Staff at front desk had absolutely no support!!!!! We booked room through Expedia. Due to lack of communication between hotel and Expedia, Airport Suites showed no reservation for us in 2014 but we have several different dates for reservations in 2015 that we never made. Not sure where the problem is Expedia or Airport Suites.
by A verified travelerfrom GND
7 hour overnight layover in TRD airportPosted Feb 23, 2015
Cons: Knock it down and safe the hassel of improving a garbage heap!
Location: NOTHING, it is in a terrible area and neighborhood!
I would rather spend one night in Bates Motel then this hotel! This is no Hotel California, and will make you squeel louder than the tower of Terror. Creepier than the Haunter Mansion and definitly not as fun. WHATEVER YOU DO, DO NOT STAY HERE! DO NOT LEAVE THE AIRPORT IF YOU HAVE A LAYOVER, IT IS NOT WORTH IT!
by A verified travelerfrom Georgetown, Guyana
Could have been betterPosted Feb 20, 2015
The staff are courteous but it seems that the general appearance of the hotel is not of great importance to the owners. Staff are sloppy and rooms were generally not clean enough. There is a laid back attitude that's not conducive to a great stay. I chose this because it was Carnival time and any chance of getting a reasonable hotel/guesthouse was impossible.
by A verified travelerfrom calgary, ab
Not Clean and Very DatedPosted Feb 15, 2015
This hotel needs a good deep clean and some updating. We booked a king room and received a double bed in a room with no windows, stains everywhere and 1 bare light bulb. Hotel argued that it was s king bed. We eventually got moved to s room with a king. Hotel seems to be falling into disrepair. We were expecting budget as that's what we booked but this was not good. Airport shuttle, however, was great.
by A verified travelerfrom British Columbia Canada
AwfulPosted Feb 12, 2015
Pros: The one & only thing. Shuttle service was efficient
Cons: All of it
Location: Poor, poor location. Nothing around there
Awful, run down, old, steep stairs, no help. Down a back street, nothing else there. Nobody should be sent there, It should come off your page. Where do they have suites.????????????? My granddaughter booked a King sized bed for her, her husband & 20month old, she was given a single bed room. She had to complain & complain before it was resolved. A terrible place.