Ratings based on 1,301 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Livingston, TN

Great location and clean rooms

Posted Mar 28, 2015
Location was convenient to attractions. Rooms were clean and quiet but a little small. Great hot breakfast. Would stay here again.
3 out of 5
Recommended
for Families
by A verified travelerfrom Dayton, Ohio

Not quite our expectations

Posted Mar 19, 2015
Pros: The balcony was a nice bonus.
Cons: With today's technology, the guest rooms need to have more electrical plugs to accommodate travelers
Location: There is an abundance of things to do in the Pigeon Forge Area.
The brief time that we spend with the Front Desk Staff was very pleasant. The Clerk was friendly and helpful. The internet showed the hotel being more up-to-date than it really was. Carpet and rooms were dated. The rooms seriously lacked electrical plugs for charging phones and electronics. There was one available plug on the far side of the room (away from the beds) which had a multi-plug adapter on it; the problem was you could only use 2 of the outlets at a time . . .very inconvenient when traveling with a spouse and two teenage girls! The best part of the room was the balcony where we drank coffee every morning and watched the squirrels play and the ducks swim in the river. Very relaxing. We stayed for 3 nights but only received room service from 2 of those nights. We came back after a long day of sight-seeing to unmade beds and no clean towels. We then thought a nice swim in the pool for the kids and a soak in the "hot" tub for us . . . more like a "luke-warm" tub . . . definitely no where near hot! Breakfast was plentiful and well-stocked; nice variety for everyone. Having 24-hour coffee was a nice added bonus, along with hot tea and pop corn in the evenings. All in all our stay was good . . .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ga

Nice & convenient to every where we wanted to go

Posted Mar 7, 2015
Staff very friendly & helpful, excellent breakfast clean room everything we needed. We were able to rest, & relax! Would definitely stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Hotel was undergoing renovations which is why the hotel was rated lower.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean and well located

Posted Feb 18, 2015
Pros: Very clean room, well priced
Cons: Noise protection from hallways and other rooms not great
Location: Close to all
Made us feel at home, staff very friendly and helpful providing local information on things to do
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Nice hotel!

Posted Feb 17, 2015
Highly recommend this hotel, and will definitely stay there again. VERY comfortable beds. Very clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Rico

Very close to main attractions.

Posted Feb 5, 2015
Breakfast was awesome, the staff couldn't be more attentive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tupelo MS

Very satisfied

Posted Feb 3, 2015
Great hotel. Always very satisfied with our stay.
2 out of 5
by A verified travelerfrom Memephis

Not Happy

Posted Feb 2, 2015
Pros: Location
Cons: Explain to customers on how to use the heating system. They had to turn on a switch in the inside panel. I could not open it.
Location: Good shopping areas.
We did not have heat the first night. Too much noise. I asked to see if they could give me partial credit for the cold room. No way, it was not their fault as stated by the management. Would and will not stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Crossville

Nice

Posted Jan 24, 2015
Love it. Will stay there again. Nice people and nice hotel. Convenient to everything.