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Reviews of Capitol

3 out of 5
Capitol
Via Enrico Fermi 13, Pisa, PI

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 98 reviews" "
Rating 8 - Good. 32 out of 98 reviews" "
Rating 6 - Okay. 35 out of 98 reviews" "
Rating 4 - Poor. 9 out of 98 reviews" "
Rating 2 - Terrible. 6 out of 98 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Between flights
Quick overnight stay between flights, clean and tidy easy check in
Stayed 1 night in Sep 2020

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from staff on Jan 20, 2020
Buonasera vi ringraziamo per la recensione positiva, speriamo di potervi ospitare in seguito

10/10 Excellent

Liza

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Lisa

Disliked: Property conditions & facilities
The door lock was broken to our room. Lights in hallway were out so it was super dark.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good central location
Good central location. 10 min walk from Pisa station, also 10 minutes to Leaning tower & cathedral and shops/restaurants. Bed was quite small and not the comfiest. Quick check in process and allowed us to leave bags whilst out the next day.
Stayed 1 night in Apr 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out of 5
Overall this was a very good stay, the cleanliness and bed comfort could not be faulted, the staff were in most part very nice and the location is very good. The only real improvement that could be made would be tea/coffee in the rooms and shampoo in the bathroom along with a spare toilet roll. That said if you need a straightforward and no frills place to stay in a good location this is just the job.
Stayed 5 nights in Feb 2019

10/10 Excellent

Samuele, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very central
Nice Hotel only few minutes walk to the leaning tower where you will find lots of restaurant and places where to eat and drink. Nice staff and nice room clean and comfort at the best. Thank you
Stayed 1 night in Sep 2018

10/10 Excellent

Ben

Great!
Friendly receptuon and a lovely room. Close to everyrthing
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No hot water
We stayed at this hotel with friends for one night. After we had got back to the hotel I was woken up by hearing staff shouting and swearing at my friend at the front desk. My friends water had stopped and he went down stairs to inform them, when he got there the front desk guy was already having an argument with another guest and started to swear and shout at him. Not a great stay
Stayed 1 night in Feb 2018

6/10 Okay

World Traveler, UK

Disliked: Staff & service, property conditions & facilities
No A/C - No Water We don’t care!
We checked in to the hotel in the late afternoon, staff was friendly and gave restaurant recommendations and directions to the leaning tower. Once back for the evening from touring the city, our family of 5 started showers only to get halfway through before the water quit working. This left one family member with shampoo in their hair. When we went to talk to the desk clerk he got angry and yelled at us, as well as several other guests. He told us if we didn’t like the hotel, we should go somewhere else to stay, but(at this time it was midnight). He told us it was our problem, not his! He said the owner says if the A/C quits working or the water quits he doesn’t care. If you stay, you pay no matter what! If this would have happened elsewhere, they would have given a discount or comped breakfast, but not at Capitol. Be careful making toast while another guest makes coffee because you will trip the breaker!
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
ok hotel, ok staff
First bad experience was contact. I booked the hotel for 4, the itinerary stated there was only a double bed. The site states if you have questions please message the hotel. So I did asking if there was more then the double bed. Days past on with no answer. Walking in the hotel the guy at the front counter was taking about personal stuff. It took him 5 minutes to even acknowledged we were standing there. He didnt even talk to us, he asked our name handed us the room key and said second floor. I didnt even know if they served breakfast or when check out was. The Room was clean , bathroom was very small you can barley fit around the sink to use the toliet. The tv didnt work, I tried to call the front desk several times with no luck. I went downstairs for help to find out the girl was on the phone making a personal call. It took her 5 minutes to hang up and help me. At check out there was noone at the front desk to take payment or to even give the keys too. I booked the room online and paid. I assumed the room was paid for since expedia sent me a receipt and confirmation. We had a plane to catch So we left the keys on the desk. 2 hours later they call saying we left and didnt pay. I tired to explain why and she just keep asking me if I had another card to run. So to be done with it i gave her my info again for the payment.
Stayed 1 night in Jan 2018

6/10 Okay

Gracie, cal

Liked: Cleanliness
Good location
You can walk to the train station and Pisa leaning tower, the hotel is located in tween. The hotel is modest. It only provided one plastic cup and one soap (for two people), very stingy. The room looked clean, but we killed one bug and one mosquito.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Terrible bathroom and furniture
The hotel lobby is nice. However once in the room we understood why it has bad reviews. The shower tap was broken and the bathroom is really worn out. The furniture in the room was old and tired.
Stayed 1 night in Oct 2017

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with friendly staff
Very convenient location for the main attractions - especially The Tower. Friendly and helpful staff. Typical rooms as expected in a major tourist attraction. Some nice restaurants close by.
Stayed 2 nights in Jun 2017

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at reasonable cost.
Great location - near the tower etc. 5 mins from shops. Very friendly and helpful staff.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2017

6/10 Okay

Kim

Liked: Cleanliness
You will get just as much as you have payed.
Good location for easy access to the leaning tower. Access to the down town is not too bad. Facilities could be improved, but please do not forget that you are booking a 3star hotel. You get what you pay. ;-)

6/10 Okay

Aisha

Liked: Cleanliness
Disliked: Room comfort
Very basic and too expensive for what it was
Location is perfect, walkable distance to anywhere in Pisa. Clean room, staff were nice. The room was very basic almost hostely and far to expensive. I've been in 4stars for that price. They have a "bar" but don't serve tea. Close to amenities and the leaning tower of Pisa.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Visit Family which lived within walking distent.

6/10 Okay

A, London

Liked: Staff & service
Good for one night stay, very friendly staff!
The staff is really friendly and the hotel itself is very basic. Location is great as everything was covered in a short walk. Bathroom was a tad uncomfortable as the shower cubicle was really small and exhaust wasn't working.

6/10 Okay

nancy, Lino

Liked: Cleanliness
Easy walk to Tower.

6/10 Okay

Daniel

Decent for a short stay
it was ok for a short stay, not for a long time

6/10 Okay

Irwin, England

Liked: Cleanliness, staff & service
Ok enough for one night
Location was great but the staff could be friendlier.

6/10 Okay

Linda, Florida

Disliked: Staff & service
Ok for 1-2 nights. No wifi!
This hotel did not actually have wifi in the rooms, and it shut of wifi from 11 pm until 7 am. Don't stay here if you need wifi. The room was clean and comfortable. The AC didn't work very well and it took a while to find out that I have to pick up a remote in the lobby. Still, the AC barely cooled the room. The shower was small but clean. The beds were clean, as were the towels. Walking distance to train station (5 mins) and tower (5 mins). Seemed safe and I travel with kids.

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Ticodean

Liked: Cleanliness
Basic, at best a 2star
Basic, not much of a breakfast, small undue orated room.

4/10 Poor

Ticodean

Liked: Cleanliness, staff & service, room comfort
At best a 2star
Very basic. Nicely placed walking distance between train and tower, but u will need taxi 12E, or bus with luggage. We have stayed in 3star hotels all over Italy, this isn't! I paid $105 for 1nite. The hotel didn't seem to understand, gave me a bill for 65 E the next am. When I got them 2 understand they said their rate for 2 in October Was 65E. It's what they are worth!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel experience very tacky
The room was very small and stinky. Renovation work was on. Lift can fit max 2 persons at a time. 12" TV placed above the cupboard dint work. NO water pressure in the toilets. It was like a night mare. WOnt recommend

6/10 Okay

K, UK

Liked: Cleanliness
Average hotel but Very Good location
Was clean and room spacious. Issue was doors and windows rattling everytime a door was shut. Is basic but thats why the price is good. Excellent location between train station and sights.

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Övernattning på genomresa
Vår resas mest prisvärda hotell - vi reste runt i Toscana och bodde på sammanlagt sju olika hotell och detta var nog det mest prisvärda, inte lyxigt på något sätt men bekvämt, fräscht och med promenadavstånd till allt man önskar. Även frukosten prisvärd utan att sticka ut. Trevlig personal även om receptionen inte var bemannad mer än under korta stunder. Rummet var bra men saknade fler eluttag.
Stayed 2 nights in Jul 2021

10/10 Excellent

Frederico

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Piero

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from staff on Jan 20, 2020
Buonasera siamo contenti di sapere che il suo soggiorno sia stato positivo, ringraziamo con la speranza di averlo ancora nostro ospite.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione dell'hotel consente di visitare, a costi accessibili, questa magnifica città. Complessivamente è una buona struttura.
Stayed 4 nights in Oct 2019

8/10 Good

Moa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Enkelt hotell men bra placering.
Enkelt men rent och bra placerat. Gångavstånd från tågstationen och rätt nära stan. Vi åt aldrig frukost då vi skulle vidare tidigt på morgonen. Väckte receptionisten vid utcheck 05.50, men det gick bra.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in Sep 2019

6/10 Okay

Bernard

Liked: Cleanliness, room comfort
Déception.
Trop brillant. Certains écoutent la télévision trop forte le soir . Nous avons du faire intervenir le veilleur de nuit 2 fois à 23 H 30 le soir. Du coup nous avons passé une très mauvaise nuit, sachant que nous reprenions la route pour la France le lendemain matin à 7 H. Nous sommes repartis déçus.
Stayed 2 nights in Aug 2019

6/10 Okay

KATERINA

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Jens, Gelsted Danmark

Disliked: Room comfort
Billigt hotel til det man betaler for
Ok hotel . ligger kun 8 min fra tårn . Parkering - Er kun 5 . Morgen mad - dyrt og meget kedeligt, Toast og vakuumpakket brød . Flinke til at hjælpe med oplysning om bus og seværdigheder .
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Personale gentilissimo e disponibilissimo,le camere pulitissime ma purtroppo la stuttura é un po vecchietta,mi aspettavo di trovare il frigo in camera ma non c'era.Avendo un bambino piccolo avevo bisogno di tenere il latte il frigo ma i ragazzi dello staff mi hanno fatto usufruire del loro frigo e del loro microonde,a mia completa disposizione.
Stayed 2 nights in Apr 2019

6/10 Okay

giorgia

Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buonissima posizione a due passi dalla torre, pulizia e servizi nella media, pessima colazione
Stayed 3 nights in Mar 2019

10/10 Excellent

SALVATORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Donatella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come da foto mostrate
L'Hotel ha corrisposto alle descrizioni e foto mostrate sul sito. Ho soggiornato in febbraio e la camera era ben riscaldata, comoda e confortevole. Colazione tradizionale, ci tornerei molto volentieri..
Stayed 1 night in Feb 2019

4/10 Poor

ESTHER

Disliked: Cleanliness, property conditions & facilities
Mala llegada
Pedimos dos camas y nos dieron matrimonio...nos cambian a otra con una de matrimonio y una litera...sin calefacción...y la limpieza del baño muy pésima...la recepcionista de la noche bien pero la del día antipática...el ascensor antiquísimo y pequeño...y el hotel en si demasiado ruidoso...lo único bueno la ubicación que tiene
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

ANNA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Posizione ottima, personale disponibile.
Stayed 2 nights in Nov 2018

10/10 Excellent

leia

Oi adorei. Muito bom.
Stayed 1 night in Nov 2018

8/10 Good

Alex

Le Recensioni ok ragazzi amabili carini
È bellissimo tutto pulito e centrico per fare le passeggiate di notte
Stayed 1 night in Sep 2018