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Reviews of Grand Hotel Bonanno

4 out of 5
Grand Hotel Bonanno
Via Carlo Francesco Gabba, 17, Pisa, PI

Reviews

8.0

Very Good

Rating 10 - Excellent. 333 out of 1002 reviews" "
Rating 8 - Good. 419 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dan

Traveled with family
Liked: Property conditions & facilities
Train is passing by every 30 minutes.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

8/10 Good

Polly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located between 5-10 minutes from the beautiful Leaning Tower of Pisa. There is a car park at the back of the hotel which got a little noisy at night with sports cars revving their engines. The hotel is spotless, the staff are warm, welcoming and very helpful. The food in the restaurant was delicious and lots of delicious Italian wine to choose from. There is plenty of choice for breakfast too. It is well worth visiting Florence for the day by taking the train from Pisa Central Station.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Tsz Wan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money and good breakfast variety
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 14, 2024
Dear guest, We are glad that you enjoyed your stay and appreciated our hospitality. We hope to have you again as a guest in our facilities. Best regards

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms qnd helpfull staff. Breakfast was really good and the bar was priced better than any bar in Italy. I would stay here again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Agnes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is only 15 minutes walk from the tower. The private parking costs 10 euros. The hotel was ok, the stuff was nice, there was a variety in the breakfast (veggies, bread, ham, cheese, lots of baked goodies, coffee, juice etc)
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Jian

Traveled with family
Liked: Amenities, property conditions & facilities
Nice hotel with friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, wonderful breakfast. Great staff
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Roberto, Corona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. 12 minutes walking distance to the Tower and Restaurants. Clean , very new construction in perfect shape. TV on the room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

ITZHAK, Rehovot

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quite noisy
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

4/10 Poor

Gianfranco

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Caro ospite,Ci dispiace molto leggere il tuo commento negativo, mettiamo sempre tutto il nostro impegno per soddisfare al meglio i nostri clienti. IDistinti saluti

10/10 Excellent

rachit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property with free parking and great breakfas
Property is old but maintained well. Parking available on site. Breakfast had most of the choices we have seen in Italy. Will come back again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Sarah

Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Yijia

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación esta bien. La atención es muy buena. Excelente desayuno. Cerca de las atracciones principales. Seguro y el precio es adecuado
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

daniella

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

GIUSEPPINO

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Gentile ospite,Grazie per aver trovato il tempo di lasciare la sua recensione. Siamo lieti che abbia trascorso un soggiorno meraviglioso con noi e che il nostro personale sia stato attento alle sue esigenze. Apprezziamo le sue parole gentili e speriamo di poterla riaccogliere presto.Distinti Saluti

2/10 Terrible

alekhya

Disliked: Cleanliness, staff & service, property conditions & facilities
Properties staff are rude and maintenance is bad
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Guest,We are very sorry to read your negative comment, we always put all our efforts to better satisfy our customers. This time we obviously didn't succeed. It certainly doesn't like reading negative things once you've checked out.Point it out once you get to your room, you could change accommodation after having ascertained the problem.Best Regards

10/10 Excellent

ELENI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Υπεροχο πρωινο.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for price. Good stay. Good breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Juan Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel con buena ubicación, a 10 minutos caminando de la zona historica. A 26 minutos caminando del metro.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 27, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Luigi

Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Gentile ospite,siamo lieti che si sia trovato bene ed abbia apprezzato la nostra ospitalità.Speriamo di averla di nuovo ospite presso le nostre strutture.Distinti Saluti

6/10 Okay

German

Traveled with family
Liked: Cleanliness, staff & service
Very close to amenities and the airport
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

8/10 Good

Lucia

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

THEODORE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Tremendous breakfast with excellent service.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

6/10 Okay

Martyn

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 24, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 21, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, great staff, close to sites
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 19, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

MUNAWWAR

Traveled with family
Liked: Cleanliness, staff & service
Nice frindly staff
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
We stayed for 3 nights. All staff, especially the bar and restaurant staff were outstanding. So friendly and accommodating. Three things though could improve. Firstly there was no coffee and tea making facilities in the room. That would have been great. The bed was one of the hardest mattresses I've slept on. I managed but my wife had a tough time. Our room was near the stairwell. One night we were woken after midnight to loud customers returning to their rooms after a night in the bar downstairs. Apart from that our stay was great. It was clean, maybe could use a touch of paint here and there, but the staff were awesome!
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 14, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Friendly staff. Womderful.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
The hotel is good for location 10 minutes from the tower and 20 minutes from the train station 5 minutes from the river and ten minutes to the town,there is a lidl ten minute walk away and a small market and town with a mcdonalds and supermarket by the tower,the hotel is modern in look from the outside clean and chic on the inside,i only haf a single room inside the room was a tv a bed fridge good shower windows that open fully and a mechanical shutter for window,my issue with the room was fleas i was covered in bites after i woke in the morning nothing could be done because hotel was full which is appalling service, the breakfast is excellent,would i stay again ....no.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 6, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality. We take note of your suggestions to improve the quality of your stay more and more.We hope to have you again as a guest at our facilities.Best regards

8/10 Good

Niels

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 6, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards

8/10 Good

Paul

Liked: Cleanliness, staff & service
Staff were great.Rooms clean, corridor carpets a little grubby here and there. Very convenient location for Piazza dei Miracoli.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location walkable to the sites of Pisa.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Haylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location not far from the tourist spots. Lovely helpful staff. Comfortable room.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

6/10 Okay

Nathan

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Karstein

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Eileen, Northville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Ian

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Stephen, Bursledon

Liked: Cleanliness, staff & service, property conditions & facilities
Calm area. Easy from airport.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel, just away from the noise and hustle bustle of the centre (15mins walk to the leaning tower) and also walkable to and from the central train station (25mins). The staff were all friendly and helpful. The room had no issues, as a Brit a kettle would have been nice but we survived without one. Only negative was the breakfast, it was ok but nothing interesting and it barely changed at all. I'm a big fan of bread so was disappointed it was pretty stale each day. Pastries, cereal, boiled eggs, cakes and tinned fruit were a staple but they also had fresh fruit at least. The fresh tomatoes each day were the nicest part but I don't eat meat so maybe that's why. Overall a pleasant stay and I would definitely stay again
Stayed 5 nights in Aug 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality. We take note of your suggestions to improve the quality of your stay more and more.We hope to have you again as a guest at our facilities.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Will come back.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Trevor

Stayed 4 nights in Aug 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The staff were really friendly and welcoming and for the one night we stayed at the hotel it was fine. However, the room was small and had a very functional (dull) look about it. The room and hotel overall were very tired and are badly in need of investment to freshen it up from its current dated appearance.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality. We take note of your suggestions to improve the quality of your stay more and more.We hope to have you again as a guest at our facilities.Best regards

8/10 Good

Prashant

Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Valentina

Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Eleanor

Stayed 1 night in Jul 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Srinivas, South Riding

Traveled with family
Liked: Amenities
The hotel staff and breakfast are excellent. The location is very close to attractions. I will definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,Thanks for taking the time to leave your review. We are delighted that you had a wonderful stay with us and that our staff were attentive to your needs. We appreciate your kind words and hope to welcome you back soon.Best regards

10/10 Excellent

Charisma

Liked: Cleanliness, staff & service, property conditions & facilities
Not walkable but good location, 15 min walk to the leaning tower of Pisa
Stayed 1 night in Jul 2023
Response from Hotel Manager on Oct 1, 2023
Dear guest,We are glad that you enjoyed your stay and appreciated our hospitality.We hope to have you again as a guest in our facilities.Best regards