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Reviews of Pensione Rinascente

1 out of 5
Pensione Rinascente
Via del Castelletto 28, Pisa

Reviews

8.0

Very Good

Rating 10 - Excellent. 88 out of 258 reviews" "
Rating 8 - Good. 98 out of 258 reviews" "
Rating 6 - Okay. 53 out of 258 reviews" "
Rating 4 - Poor. 14 out of 258 reviews" "
Rating 2 - Terrible. 5 out of 258 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Quite enjoyable even though air condition didn't work very well
Stayed 1 night in Jul 2020

4/10 Poor

kritesh

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Weird sounds at night, even drop of water will wake you up. Perfect location in the city.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The owner was lovely and the location was walking distance to the Tower and many nice restaurants. However on a Saturday night there was very loud noise from a club nearby and that kept me awake until 3am. Also the bed and pillows were not very comfy.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location great , quiet, clean, safe, everything around us and easy to find , Thank you
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique, classic rustic Italian atmosphere. No air conditioning but good size fan and breathable room.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Pina on Apr 10, 2019
Thank you very much! Hope to see you again

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Hostess/owner is very friendly. Rooms are very clean and very well furnished with beautiful antique furniture. Highly recommend this pensione.
Stayed 1 night in Mar 2019
Response from Pina on Mar 31, 2019
Thank you very much! Hope to see you again :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very friendly staff and a good location close to several shops and restaurants.
Stayed 1 night in Aug 2018
Response from Pina on Aug 9, 2018
Thank you very much

6/10 Okay

Pat

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Pina on Jun 4, 2018
Grazie!

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Okay for 1 or 2 nights
Very old converted home that is hard to find. Fantastic staff. Very close to everything.
Stayed 1 night in Jul 2017

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
PISA leaning toward the tower
good place for the price and clearly a very idea pension if you plan to stay short term. We enjoyed our stay and the owners were very friendly. The place is located near the tower of pisa so it is very convenient. My only comment is that the owners inform the tenants they should make the taxi reservation the day BEFORE they depart. Getting taxis in PISA is quite a challenge. Other than this I think the overall experience was wonderful.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pisa
Hotel location excellent. Management quite helpful. Unfortunately description of hotel did not mention it is on third floor with no lift available. Thank goodness managers nephew was there to help with our bags. When booking depending on time of year, request room with the air conditioner. .
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

Disliked: Room comfort
It's a good experience to stay in an old apartment, but uncomfortable to carry luggage up several flights of steps. The toilet was on the same floor as the bedroom, but the shower room was on a different floor.
Stayed 2 nights in Jun 2017

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming authentic Italian experience
Strongly recommend this pension if you are looking for something characterful. Extremely pleasant and helpful lady owner who seems to have lovingly kept this immaculate place in a time warp for 60 years. We were made to feel very welcome and allowed me to practise some Italian. Some practicalities: Central to the old part of Pisa, near bars restaurants, shops and markets. Only 5 minutes walk to the tower or the modern shops. 10 mins to the station where the Pisa mover takes you to the airport in 5 minutes. Pretty quiet considering central location. No lift, several flights of wide steps up. The pension is decorated with beautiful antique furniture. Massive double room 13 with ensuite, air conditioning and lovely view over courtyard. Once again made to feel welcome by the owner and her son (who speaks good English). Recommend 16thJune, patron saint day in Pisa for The Luminiere festival of lights and the river Pallio. Great fun.
Stayed 3 nights in Jun 2017

8/10 Good

Astrid

Liked: Staff & service
Stayed 2 nights in Jun 2017

8/10 Good

Diana, Australia

Liked: Cleanliness, staff & service, room comfort
Our stay in Pisa
Then Pensione owners were very welcoming and extremely helpful. A lovely family run business. Room was clean but a little dated. My only suggestion would is that they should have coffee and tea making facilities in the room.

10/10 Excellent

Lynn M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
16th Century Fabulous Family Hotel - Bellisimo !!!
Paola & his beautiful 91 yr old Aunt were fantastic great hosts! They took care of all our needs ( like calling cabs, printing off our ferry tix on his computer, They took care of us like family The beautiful 16 Th Century hotel was filled with wonderful antiques & its location was perfect I urge everyone to stay there

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint old pensione in the just the right place
Tourist life in Pisa revolves around the Piazza dei Miracoli. But one of the main arteries of the city is Via Borgo Stretto, which goes down to the Lungarno from the city walls and Terme Romane (under a series of names), ending in arcaded shops. Rinascente is a couple of steps from this and the splendid Piazza dei Cavalieri, and ten minutes from the Miracoli. It's in a tiny narrow street in a warren of such streets. The hotel can issue an all-day parking permit. So the position is perfect. It's up two flights of stairs, I didn't see a lift. The rooms are big and high, ours wasn't en suite; not that kind of place. The staff are lovely, very friendly and anxious to look after and inform you. Everything immaculately clean. I don't know if it would be so easy to park nearby during the season. But this felt like a real Italian pensione. It's not an all-comforts anonymous hotel. It has character. And (in January) we didn't pay very much for a couple of nights at all. Recommended for those who like their accommodation characterful!

8/10 Good

Melissa

Liked: Staff & service
Disliked: Room comfort
Convenient and traditional
If you are after the experience of living in a traditional Italian house, this is it! Not only the owners are very accommodating, they are very very friendly! Run by mother and son, a fab homely atmosphere. The property is a little old, but that's where the rustic feeling comes from. Clean and comfy nonetheless. Locality is also great as it is near the nightlife scene but not on the main streets, so it is accessible but not too noisy.

10/10 Excellent

Christina, Co. Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel in the heart of Pisa.
Friendly family-run pensione close to shops, restaurants and short walk to Leaning Tower. Located in a quiet side street. Comfortable and clean. En-suite toilet and shower. Free wi-fi. Good air conditioning.

8/10 Good

Nimrod, Tel Aviv

Liked: Cleanliness, property conditions & facilities, room comfort
Sweet Pension in a sweet town
Sweet Pension in a sweet town. If I ever come back to this lovely town I will be back, hopefully to the same room.

8/10 Good

RP

Liked: Cleanliness, staff & service, room comfort
Good
Great location, very basic as reflected in excellent price.

6/10 Okay

Ian, Edinburgh

Disliked: Room comfort
Warm welcome
We received a warm welcome from Paola and his Aunt. Paola gave us lots of useful information as well as the name of a great Pizza place, just round the corner from the house. Nice big family room with domed ceiling and traditional furniture. Only drawback - No air con, just an electric fan which wasn't enough to keep all 4 of us cool.

4/10 Poor

Annapoorna, Chennai

Disliked: Staff & service, property conditions & facilities
OK for a night at an Inn that has seen better days
Just OK for a night's stay at this rather over-priced, old inn run by a cheerful mom and her assertive son. The 2nd floor climbs can be taxing for guests arriving with large luggage. Our room was supposed to be with a panoramic view that wasn't. The furniture has seen better days with chipped table-tops. Plus Points: The location, near the Tower. Efficient room air-conditioning, neat beds, clean common toilet with running hot water. Though away from the Pisa railway station, our walk was enjoyable through the lively streets and the splendid setting of the Arno bridge. Nearby are good food joints, especially the Kebab Indian Food that serves BBQ menu.

8/10 Good

Grahame, England

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent owners
Paulo, the owner could not have been better - very helpful. He was having a morning coffee in the cafe where the three of us were having breakfast. When I later went to pay, the waiter said Paulo had paid our bill!!

8/10 Good

Timothy, Thame

Liked: Cleanliness, staff & service
Quirky hotel in Centre of Pisa
This is a quirky little place set back amongst the back streets of Pisa. It's like going back in time when you enter. Don't expect modern luxuries. Our room was not ensuite but had a large sink. But it's right in the Centre of Pisa within easy walking of the Leaning Tower and great local restaurants. Avoid the ones by the tower which are rip off tourist places. It's very safe and quiet.

6/10 Okay

Logan, Edmonton, Alberta, Canada

Liked: Cleanliness, staff & service
Very nice older couple running the hotel, but they were a little strict on their policies. The man seemed annoyed that the car i rented wasnt a tiny smart car, and the lady got really upset when i took the room key to our car to load our luggage, rather than leave it on the hook at the desk like you're supposed to if you go anywhere, but that may have been a language barrier thing. They were nice enough to wait up for us to arrive late just after 10pm though. Decor looked like it had been the same since 1940. The room was a good size and served its purpose. Wasn't a huge fan of the neighborhood, or Pisa all together really.

8/10 Good

Timothy, Swansea Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quaint family B&B excellent but for the cramped toilet/shower

6/10 Okay

family, london

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Basic hotel, very close to everything, lovely staf
The staff were absolutely fantastic, really sweet. The hotel was close to everything. Room was very basic. It was ok for one night.

10/10 Excellent

Not Provided, Pomona, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, the tower of Pisa was in walking distance. The room was very traditional, I really liked it, the people there were really friendly and helpful, I really enjoyed my stay and I am hoping in going back. The service was really good. Word of advice: only buzz once and be patient. The reception is upstairs, so it takes a couple of minutes for the elders to answer the door, just be patient. I highly recommend this place if you really want to experience a traditional Italian hotel :)

4/10 Poor

Alexander, Lucca

Disliked: Property conditions & facilities, room comfort
Disappointing
The hotel is located in the historical center of Pisa, a bit away from the Central Station. For getting to the airport you'll need a taxi that can cost more than 17€. The lady at the reception is very nice and helpful but the place has seen better times, it's terrible outdated and uncomfortably, the beds are really hard and the illumination of the room required not to need glasses. The toilette and shower are on the corridor and uninvited to be used. Disappointed feeling in nice words

10/10 Excellent

Janice, Seattle, WA. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel very close to the Leaning Tower.
We stayed one night at this charming hotel and thoroughly enjoyed it. Our room was very large ( 4 beds) and air conditioned. Pisa was very warm and the AC was essential. The hotel is two levels up from the entry door, with no elevator, which could be a problem if you are traveling with a lot of luggage. The hotel owner, Paulo, and his aunt, are absolutely wonderful and showed us some great places to eat. The hotel is decorated in fun, vintage Italian decor that perfectly fits the old building. I would not hesitate to stay there again.

8/10 Good

Evelyn

Liked: Cleanliness, staff & service
Quirky guesthouse full of character and charm
Quirky guesthouse full of character and charm situated in a excellent position. Hosts very helpful and friendly. If you can manage the steep steps to the entrance lobby and don't mind having to cross the landing to access your shower and toilet this is the place for you!

6/10 Okay

Verified traveler

Liked: Cleanliness
OK
We just stay for one night. It feels like 1980s hotel.

8/10 Good

Melanie, Sidney, BC

Liked: Cleanliness, staff & service, property conditions & facilities
Authentic Italian experience
We stayed here one night looking for an authentic Italian experience which is what we got. Paolo and his aunt Pina who run this pensione are very friendly and helpful, and the location right in the middle of the old town is great. We stayed in the quadruple room which is immense and comes with 4 single beds. The only negative was the heat, Pisa was in the middle of a heatwave and our room was like an inferno. We barely slept and kept getting up putting cold cloths on ourselves. If you get to Pisa experiencing extreme temperatures I would recommend looking for a hotel with air conditioning, any other time give this pensione a go.

10/10 Excellent

Justus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff and neighborhood

10/10 Excellent

Andrew, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room in a beautiful city
We stayed at Pensione Rinascente for two nights over Easter weekend. Our room had four beds, gorgeous high ceilings, elegant furnishings, a private sink. The shared shower and toilets were down the hall. Our hosts were friendly and helpful. A true delight! The Tower and Cathedral complex is about ten minutes on foot. If arriving by train, Pisa Centrale is about twenty minutes walk. We did this with two young children and luggage with no problems. Located in the historic center so there is limited car traffic. You must contact the hosts for the required parking permit. No breakfast is served as this is a pensione, not a B&B.

10/10 Excellent

Fiona, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming
The host couldn't have been more helpful, we arrived late with hungry kids and he immediately phoned a restaurant ahead to check it was open then led us straight there himself. Good, simple old-style guesthouse, aircon, fantastic central location but still really peaceful.

10/10 Excellent

Ricardo, Londra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice and homely feel. Tutto bene.
Brilliant place to stay with welcoming hosts and very much customer orientated. Great location for sights (leaning tower of Pisa), transport hubs, strolls and exploration of neighbourhood day & night! Only wish I had stayed here longer. Many thanks (molte grazie) to the our hosts.

6/10 Okay

Sam, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Close to leaning tower in Pisa
This is a family running hotel. The double size bed is combined with 2 single beds. One is higher than another and leaning to outside of bed frame. I could not sleep well. The shared washroom is too small and old. It is a really old building without lift. You must be able to take your heavy luggage to 4th floor by yourself.

8/10 Good

Graham, Edinburgh, UK

Liked: Staff & service, room comfort
One night visit to Pisa
It was fine for a one night stay to see the famous sights.

6/10 Okay

houyi111, Finland

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
location is good but uncomfy beds
the hotel is lovely, the owners are friendly. but the beds are awfully high, like 1 meter from the ground. I even have to jump a little bit to reach the bed (I am 168cm) so if you have a child travels with you, it is not safe at all to stay here. We stayed in 5 different hotels in Italy, and this one is the only place charges the tax for my 2 years old girl. says something about the character of the owner I guess.

8/10 Good

Anders, St.Thomas, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quaint!
We enjoyed our stay. Paolo and his aunt made us feel so welcome. Close to restaurants and sights. Safe, secure and clean. We would recommend this hotel. We only stayed one night and moved on but if our agenda had included more than one night in Pisa we would have been happy here.

8/10 Good

Stan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unusual Pensione. Read more...
There are lots of different opinions about this hotel/pensione. Let's see if I can clarify a bit... Character: This place definitely has lots of it. Historic building, old pictures on the wall, furniture, etc... Comfort: I think this is where most people got confused. The hotel is not large at all. There is only one shared shower room. There are two shared restrooms. There is no elevator and hotel is on 2nd or 3rd floor. If you like "standard" features in a hotel, this one will disappoint you. If you want to get a feeling what it's like to live in Italian house and looking for unique travelling experience - you would love it. Staff: Some staff don't speak English, I agree. The elderly guy was speaking good English and was helpful with recommendations. He has a brilliant sense of humor. Location: Good location near city center. It might be not so obvious to find this place, as the entrance is not on a main street.

10/10 Excellent

PaulMarc, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful rooms
We were given an enormous room full of amazing furniture. The owners were very accommodating as we had To depart at 4.30am. They made sure we had a taxi and waved us goodbye. We only stayed one night on our way to the airport! I would recommend staying longer as Pisa is a totally different place once the day tourists depart.

10/10 Excellent

Sally, Newcastle upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Pisa
Friendly helpful hosts, lovely traditional rooms. Quirky place to stay in a lovely area of Pisa. Close to Leaning tower and places to eat.