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"The resort itself is amazing. The property is very beautiful, manicured lawns and gardens and the restaurant, bar and rooms are well appointed and very clean. The food and drinks are on the expensive side but very good and the breakfast buffet was amazing. Staff at the restaurants and pool/bar were beyond friendly and amazing. Loved them! The gentleman at check-in though did not provide much of a warm welcome. We had just driven from Lima and had an encounter with corrupt cops on the way there, so arrived to the resort a bit shaken up, and the person checking us in went straight into fees and costs without even asking asking us how we were doing, how were our travels etc.. not what you expect from a 5 star hotel. Otherwise everything was great."

"Unfortunately very few staff speak English especially at front desk. There was no direction as to how to get your room cleaned. Housekeeping does not have a key therefore our room was not cleaned. We had to ask for water in the room which is a must as you do not drink from the tap. The pool was long but the birds like to swim in it so I do t trust the cleanliness. The view was pretty but there are no chairs on the beach which is on the shores of a marina . Overall I would not stay again. I thank management for trying to rectify our concerns on the last day "