The staff was very friendly, which normally I overlook anything negative if there’s good customer service. However in this case, I cannot overlook that the first room we checked into had bugs. I didn’t stay in there long enough to find out if they were bedbugs are not. But they were on the floor, the couch, the bathroom, and the walls. They did switch us to a different room, which was not inhabited by little critters, thankfully. A discount for the inconvenience was not offered, but would’ve been appreciated.