Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

No buffet breakfast included

Posted Sep 14, 2014
Pros: Room was OK
Cons: Include a free buffet breakfast! And get a more friendly desk person!
Location: Typical near the airport location....most eateries of value were several blocks away.
The facility was OK but as senior citizens on a budget for the price we paid for the room we expected a free buffet breakfast. Read the fine print. When we checked in the welcoming? desk clerk told us there is none and we should use "The Bistro" and can buy something there...we will not stay there again and will scrutinize any further "Courtyard" ads.
Comment from Hotel Management
Sep 17, 2014 by Ann, Hotel Management
Thank you very much for giving us your feedback. We certainly would never hide the fact that we do not have a complimentary buffet. All Courtyard hotels have installed the Bistro restaurant and we offer a wide variety of breakfast and dinner items. I'm sorry if you felt our Bistro did not meet your needs. We do offer different breakfast packages that include complimentary breakfast with a room stay. Perhaps, when traveling in the future a breakfast package may better suit your needs . Thanks you very much for your comments and the opportunity to respond. Kindly,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Stayed there while we were in town to see the Pirates play. Very comfortable stay. Long walk to the elevator from the lobby. I see you still do not offer complementary coffee in the lobby. I for one do not like Starbucks coffee...too strong and bitter!
5 out of 5
Recommended
for Everyone
by A verified traveler

Service

Posted Aug 31, 2014
Excellent service! We were greeted by friendly staff. We were upgrated to a balcony suite. Very helpful front desk staff!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

The best !!!

Posted Aug 25, 2014
Pros: friendliness of the staff ...
one of the best hotels in the area ... rooms were clean and the staff are very friendly and they went beyond to help us when we needed ....
4 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Decent place, clean and comfortable

Posted Aug 20, 2014
Pros: Clean, convenient. Decent workout room. Fast and reliable shuttle. Friendly Staff.
Cons: Better food choices. More care with not serving burnt coffee.
"Food" choices were bleak and expensive. Starbucks coffee was burnt tasting and lemon cake was stale and soggy at the same time. Eight buck "organic" burrito had to be nuked twice the recommended time so that the tortilla was hard - the paltry 1/4 cup of beans and rice inside was ok.
3 out of 5
by A verified traveler

Bad customer service

Posted Jul 7, 2014
The hotel was generally nice. We enjoyed the swimming pool and felt the atmosphere was just fine. However, the staff could use some work with hospitity. We came back to our room and noticed the cleaning staff missed cleaning it. We needed to report it so we tried going to the front desk and it was really busy. We then tried calling the desk three times with no answer. We then called housekeeping twice with no answer. So we went back down to the front desk and finally reported it. When we came back to the room someone from maintanence came with blankets then proceeded to tell me that "it wasn't his job" to empty the wastebasket. He said should have told the staff our room was completely missed. I then stated he did advise of this. However, the gentleman disagreed with me. He did finally came back to empty the wastebasket at least.
Comment from Hotel Management
Jul 11, 2014 by Ann, Hotel Management
Thank you very much for your feedback. I'm terribly sorry for any service issues that you encountered. I will definitely discuss these issues with our staff members. I appreciate you taking the time to let me know of any problems you may have encountered . Kindly, Ann
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great hotel for the price

Posted Jul 1, 2014
Pros: The price and the cleanliness
Cons: The room cleaning could be a bit more thorough while someone is staying there, but I should note that the room was immaculate when we first arrived.
Location: Not much near by, but like I said above, it's not too long a drive to Pittsburgh proper.
We had a rental car, so we didn't feel the need to get hotel right in Pittsburgh. It's about a 15-20 minute drive from the hotel to Station Square. We'd park the car in a lot there for $10 the whole day and walk around the city. Very convenient and saved us a bunch of cash. The room was clean when we got there (though they could do a better job vacuuming through the full stay), and the beds were comfy. We also had a third person, and they only charged us for two. The fitness center was never crowded so I was able to fit in a couple of workouts, and the indoor pool was clean and not too crowded as well.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location.

Posted Jul 1, 2014
.Only 15 minutes from city. Good price. Good location. Friendly front desk staff. Great the indoor pool was open till 10pm though wish the hot tub still was there. The courtyard itself was nice to hang out in - nice outdoor furniture. The only complaint was how wet our carpet was in front of the vanity for the entire two nights we were there. Also wish we had a refrigerator. Would go back again though.
Comment from Hotel Management
Jul 3, 2014 by Ann, Hotel Management
Thank you very much for our feedback. . We will share your comments with our staff and managers. It was brought to my attention we had several rooms with damp carpets near the patio door t due to the recent heavy rainfalls in the area. Please accept my apologies for your issue. Thank you for your continued business. Kindly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Jun 30, 2014
Very friendly staff. Very clean room. Hotel not new, but updated. Comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2014
Room was clean, comfortable. Kids enjoyed the pool.