Ratings based on 384 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

great location beautiful hotel

Posted Sep 3, 2014
Pros: location
Cons: elevator speed and having more than one in operation
Location: great ... near just about anything to do in the city
loved everything about it but the slow elevator. I'm talking 15 minute wait....we got on going up so that we had a chance to actually get down ...only one in operation. we thought we would miss our restaurant reservation.... 6 th floor prevented us from walking down....
3 out of 5
by A verified traveler

Room could have been better.

Posted Sep 1, 2014
The beds were loud when you turned the made a loins creaking noise that would wake you. First night we stayed they only made one of the beds and left somekind of dusting tool in the room.
Comment from Hotel Management
Sep 4, 2014 by General Manager, Hotel Management
I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. I’m sorry we fell short of providing the level of service in which you are accustomed and deserve. Your satisfaction is important to us and we hope you’ll give us another opportunity soon to make your experience the best it can be. Sincerely, Chris Burke General Manager
2 out of 5
by A verified traveler

Guys working up front or rude and angry

Posted Aug 11, 2014
Workers out front where rude parking was a pain!! House keeping kept walking in room even though there was a do not disturb on the door!!
Comment from Hotel Management
Aug 19, 2014 by General Manager, Hotel Management
Dear Traveler, I apologize that you did not experience the high level of customer service we expect from our staff. The issues will certainly be addressed with the team and I hope you will give us another opportunity in the future. Sincerely, Chris Burke, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh

Excellent place to stay

Posted Aug 10, 2014
The hotel's rooms are very clean and nd new. The hotel's lobby is modern with lovely personnels.
3 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom was disappointing

Posted Aug 4, 2014
Cons: Bathroom cleanliness
Room was beautiful. Bathroom shower had mold and mildew.
Comment from Hotel Management
Aug 9, 2014 by General Manager, Hotel Management
We are pleased to hear from you. Proving you with a pleasant stay is our highest priority. I appreciate you taking the time to write to let us know where we succeeded and areas that need improvement. Your comments serve as encouragement for our associates and enhance future stays. We look forward to your return. Sincerely, Chris Burke General Manager
Comment from Hotel Management
Aug 8, 2014 by General Manager, Hotel Management
It’s wonderful to know you enjoyed our beautiful room. I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the Pittsburgh area. Sincerely, Chris Burke General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 4, 2014
Not a bad place to stay. Recommended for stay. One thing which is disappointing NO breakfast included.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Excellent

Posted Aug 4, 2014
Staff was excellent! I love the location. Walking distance to so many restaurants, theaters and shopping stores. Definitely will go back and stay again! Price was great!!! I have stayed in more expensive hotels and haven't received the quality of service .
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Great hotel, super friendly staff

Posted Aug 4, 2014
Pros: The decor was updated, the room and bathroom were clean, and the staff was very friendly.
Cons: The room had only a small window but overlooked a nice courtyard.
Location: Many popular restaurants are nearby. The theater district is only a few blocks away.
We had a great night at this hotel. The staff was very helpful and friendly, the hotel was beautifully decorated and clean, and the location is great. It is directly across the street from a popular restaurant, and there are lots of other restaurants, coffee shops, and bars nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
Staff was very friendly and accomodating to all of our needs. Great hotel location with tons of things to do within walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Hotel close to convention Center, Restaurants

Posted Jul 27, 2014
Pros: Close to Convention Center, restaurants, high ceilings
Cons: Larger excercise room
Location: Close to Mkt Square
Small Excercise room, busy AM & late afternoon. Loved open air courtyard on 3rd floor.